Customer Reviews for Mountain View Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mountain View Self Storage

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James M. on

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Except fo terrible traffic and last minute substitution of this location for the original guaranteed reservation location.

RANDALL S. on

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Crystal P. on

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Wonderful place!

Angie H. on

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Dennis C. on

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Self check in was very SLOW. System glitches had to contract U haul customer service. Took over 35 minutes to get truck. Got the truck home and only had 6 of the 12 blankets requested and there was a hand truck in back which we did not request. We also hired 2 people for 3 hours through the u haul website and were extremely dissatisfied. They were 2.5 hours late, dressed unprofessional (wore flip flops) performed poorly (carried light items) had to direct them on what to do constantly and they broke my wooden cabinet.

Autumn W. on

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Jason P. on

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Autumn W. on

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Donald G. on

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Truck trailer light hookup was not working, had to call uhaul roadside assistance to fix the problem. Two hour later was finally abe to get going. NOT a good way to start the move. The fact that I had to call from a uhaul location was not a good at all. Your customer service needs to be improved.

George D. on

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Robert M. on

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Kaylin was extremely helpful and professional.

dan O. on

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Don H. on

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Suzanne S. on

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Laurie M. on

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First, I was notified just a few hours before pick up time that the vehicle I reserved was being repaired - the exhaust was about to fall off. I was asked to come a little later than my scheduled pick up time. Minutes before my arrival, I received another call telling me the truck would not be available and that I could take a smaller truck or they could look for another 20' vehicle. It was most unfortunate that I had movers for a very short amount of time the next morning. With very little help, and limited time (I did not have time for two trips) the smaller vehicle was just too small. I had to be out of my place on the 14th. No other vehicles were available. Kaylin was very kind and compassionate given my emotional state which was over the top. Finally, it was agreed I would take the vehicle initially intended for me and was provided the number should something occur with the exhaust. Next, I was to have been given a $50 credit for my troubles - thank you Larry. I returned the truck on time the next day and the young woman working could not get the computer system to work, therefore I was not able to sign off on the charges pertaining to my rental. This morning I received an email telling me I'm being charged $50 as a guarantee reservation???? What is that. Also, I rented only 6 blankets and 1 dolly. Kaylin specifically left a note stating not to double charge me on these items. But, I was double charged on both counts. Needless to say, in comparison to my first, second and third time using UHaul, this experience left me feeling raw, frustrated and very upset. Now I have been overcharged, not given the credit promised and now have to call your office during my work day to resolve this. I give kudos to Kaylin for doing her best. However, the condition of this vehicle should have been taken care of long before it got to this point. Who handles your fleet management??? I would like a call this morning to have these circumstances, and overbillings explained to me and how you plan to resolve them. Thank you, Laurie Miller 253-267-9656

wayne M. on

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Peggy H. on

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Terri N. on

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Patricia S. on

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Terrance G. on

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Collin N. on

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Very friendly man. Much different from our other experience. Easy drop off too.

Daniel D. on

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I was informed that uhaul vans have incredibly increased scrutiny for damage, compared to the trucks. We felt it necessary to spend a good 30min poring over the exterior and interior of the van looking for every last scratch, ding, dent, scuff, mark, and bruise, and documenting every last one, so I wouldn't be billed for damages I didn't cause. It's a moving van for crying out loud! things shift, boxes get dragged,minor wear is going to happen. I was sent into a mild panic because I accidentally bumped the roof with my broom handle a few times while sweeping out the interior. Needless to say, I won't be renting a van from UHaul again.

Shawn E. on

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Alice B. on

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Excellent service very friendly and professional

Kaysha W. on

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Staff was rude and extremely slow.

Steven B. on

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Delmar B. on

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Steve K. on

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Marc B. on

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Richard H. on

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Daniel S. on

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Everything was good. But when I return the Uhaul @Seattle I was said that I couldn't return my 1-way rental there. I was able to check out in the end at the location, but I felt bad that the manager was troubled by my return being trouble for their location.

Patricia S. on

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Rick G. on

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The lady was very friendly and efficuent

Terri N. on

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Don C. on

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JIM KENETH JAMES H. on

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Would use again

AMY L. on

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Had an issue with mice getting into the unit and making a mess of things on more than one occasion. Staff was helpful and did give us a discount due to the mice, but it is outside storage.

PAMELA S. on

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Great facility

CYNTHIA S. on

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I would recommend this storage and might use it again.