Customer Reviews for Move It Self Storage Atascocita

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Move It Self Storage Atascocita

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

HELEN B. on

Rating:

Customer did not leave a comment.

ELTON R. on

Rating:

The manager is very very nice and welcoming.

Alfred B. on

Rating:

Customer did not leave a comment.

Sabina P. on

Rating:

Customer did not leave a comment.

Kevin B. on

Rating:

The cab of the truck smelled like urine. There was a Gatorade bottle under the passenger seat. And the tire inflation sensor warning was on at all times.

Guy K. on

Rating:

Customer did not leave a comment.

Hilair P. on

Rating:

N/A

Charles K. on

Rating:

Customer did not leave a comment.

Donald F. on

Rating:

Customer did not leave a comment.

Dwayne K. on

Rating:

Customer did not leave a comment.

Deborah E. on

Rating:

Customer did not leave a comment.

SHAWNTEL D. on

Rating:

Customer did not leave a comment.

Jacoya D. on

Rating:

Customer did not leave a comment.

Steven B. on

Rating:

Customer did not leave a comment.

Casey g. on

Rating:

Customer did not leave a comment.

Ora B. on

Rating:

Trucks should be clean on the inside, the one I rented was dirty. The radio did not work and the truck ran very rough. Also a hold was placed on two of my credit cards and even though payment was received, the hold was not removed even at my request. I don't like doing business with a company that doesn't seem to value it.

Donna A. on

Rating:

Customer did not leave a comment.

Dolores P. on

Rating:

I needed my truck early in the am my 24/7 pickup wasn’t available to me and also no one would answer the phone ??

Jeffrey D. on

Rating:

Customer did not leave a comment.

MILLIE P. on

Rating:

Customer did not leave a comment.

XUDONG S. on

Rating:

I am disappointed with UHAUL service at my first reservation location, they did not have our information there, in fact, we just confirmed this one day before in your system. But we did not get the pick-up location change in advance, until we got there, we were told to another location.

David S. on

Rating:

No improvements I found the personnel friendly, helpful and the establishment clean. The equipment was in great condition. Since I reserved and checked in online it was quick and easy pick up the trailer.

David S. on

Rating:

Very helpful and friendly personnel. The trailer was excellent and access to other moving material was available.

Ebony W. on

Rating:

Customer did not leave a comment.

rominthia p. on

Rating:

Customer did not leave a comment.

STEVEN A. on

Rating:

Daniel was rude......needs to remember, his bad day doesn't mean anything to customers.

Christopher R. on

Rating:

Customer did not leave a comment.

Spencer C. on

Rating:

My only complaint was when we dropped the truck off at noon, the doors were locked and had a hard time trying to return it.

Paul T. on

Rating:

Incredibly nice and helpful folks. If I had the need again I would certainly be a repeat customer.

Amanda H. on

Rating:

Great service from the person who was working. Super easy to get truck and overall experience was worth it.

Delery V. on

Rating:

Customer did not leave a comment.

Leslie E. on

Rating:

Customer did not leave a comment.

Aaron C. on

Rating:

Have the equipment that the customer reserved at the facility and not expect the customer to retrieve the equipment from another facility 10 -15 miles away. The customer is paying for the equipment by time and distance. The other facility claimed if they called they would have delivered equipment + more. Also, the employees were rude and not helpful!

kade s. on

Rating:

Customer did not leave a comment.

RICHARD R. on

Rating:

Customer did not leave a comment.

Danny B. on

Rating:

Customer did not leave a comment.

helen s. on

Rating:

Customer did not leave a comment.

Jonathan O. on

Rating:

That lock was kind of a pain but eventually got it on and off with enough finagling.

Justin V. on

Rating:

Extremely friendly and excellent service at the front desk. Quickly was able to change my rental request based on my needs and received a receipt early the next morning after using the key drop to return the truck after hours the night before. Thank you!

Trevor Q. on

Rating:

Customer did not leave a comment.

Sylvia D. on

Rating:

Customer did not leave a comment.

Joseph C. on

Rating:

Improve scent/smell in the main area.

JOSE C. on

Rating:

Very good service and very helpful

Jadrian M. on

Rating:

Great customer service and very easy transaction.

Monica W. on

Rating:

Everything was very well handled very well.

Edward F. on

Rating:

Customer did not leave a comment.

Amber L. on

Rating:

Was advised that the location was closing at 6pm. However when I arrived well before 6pm there was no one in the office. It was locked up.

Shane B. on

Rating:

Customer did not leave a comment.

Marian M. on

Rating:

Customer did not leave a comment.

sherry c. on

Rating:

Customer did not leave a comment.

David H. on

Rating:

I was overcharged for this rental by 1 day. Staff are stealing from customers by over charging!

Stephen B. on

Rating:

Very efficient.

James M. on

Rating:

Customer did not leave a comment.

Wayne S. on

Rating:

Great customer service by the representative at the location that coordinated our truck pick up!

Cyndi R. on

Rating:

This location is very clean and the Manager is very nice!

Stephen L. on

Rating:

Rental part was great. After returning the vehicle we got an email charging us for gasoline. We put gas in the vehicle before returning it with a half tank of gas. I have the receipt to show that. I have called three times and left voicemails during business hours and have never received a return call. I am very disappointed and would appreciate my credit card being refunded for the gasoline charges. Tammy Lovely 281-513-3810

Claudette S. on

Rating:

Customer did not leave a comment.

Vincent W. on

Rating:

Customer did not leave a comment.

Melissa B. on

Rating:

Everything went smoothly and the staff was most helpful. Would use again and recommend to friends.

Dennis T. on

Rating:

Great customer service. The lady that waited on us was so polite, and helpful. I would definitely go back, and recommend this location. Thanks for your kindness.

Trung T. on

Rating:

Customer did not leave a comment.

Ernest W. on

Rating:

Customer did not leave a comment.

JOSE C. on

Rating:

Aurora was awesome!!

Jacqueline A. on

Rating:

Customer did not leave a comment.

PAT J. on

Rating:

Customer did not leave a comment.

Torrell E. on

Rating:

Customer did not leave a comment.

Carolina E. on

Rating:

Customer did not leave a comment.

Mendy D. on

Rating:

Everything was excellent!

George R. on

Rating:

The location was understaffed. When i arrived, the line,was almost out the door. The young lady was very nice; rven through the customer service issues she had. The person before me was told their equipmebt was not in stock although he reserved it.

Melanie D. on

Rating:

The team member who helped us was very helpful and friendly, really enjoyed our time with them.

Brandy C. on

Rating:

Customer did not leave a comment.

Karen S. on

Rating:

Customer did not leave a comment.

Ave B. on

Rating:

Location had a lot of moving supplies, and the lady working the counter was very nice. However, after we got the truck home and was putting things on passenger seat, we noticed dog poop in between the seats, that looked like it had been there a while. I took pictures to show them and tried calling but they were already closed. Then when pulling the seat belt, it was all over that as well. So apparently these trucks are not cleaned in between rentals. My suggestion would be that they actually inspect the trucks before rentals.

Raul C. on

Rating:

Customer did not leave a comment.

DERRICK M. on

Rating:

Everything was great. I told the young man at the facility that I had no experience with using a trailer and he came outside, explained to me how to connect and use the trailer, as well as hook it up for me. It's rare to find employees willing to go above and beyond. When I returned the trailer, the young lady working at the facility closed me out in less than a minute. Both were professional and very friendly. I will always use this location when renting equipment from Uhaul.

Keith G. on

Rating:

Customer did not leave a comment.

charles r. on

Rating:

Customer did not leave a comment.

Renika D. on

Rating:

Customer did not leave a comment.

Paula D. on

Rating:

Customer did not leave a comment.

Heather B. on

Rating:

Nothing - We were very pleased with our interactions!

ramson r. on

Rating:

Customer did not leave a comment.

Duane P. on

Rating:

The rubber keepers that are usually on the chain hooks weren’t on the chains and one of the safety chains fell off and was dragged down the road until I heard it. Also, the employee that hooked up and checked out the trailer didn’t verify that the drop gate was latched. It wasn’t and about a mile down the road, I looked in the rear view to see the gate lowering itself due to the wind.

Randall W. on

Rating:

Customer did not leave a comment.

Billy R. on

Rating:

Customer did not leave a comment.

cliff a. on

Rating:

Be nicer. Be more informed about U-Haul policies.

Frances O. on

Rating:

Great customer service!!!

James W. on

Rating:

Customer did not leave a comment.

christine s. on

Rating:

Atascocita locTion was helpful but the whole experience of renting the truck was bad. The location of reservation was changed with no email follow up to let me know the location change.

James W. on

Rating:

Everything seems to be fine to me

James W. on

Rating:

Great service!!

Intha T. on

Rating:

The staff @ Move It was the BEST!!!! I was in dehlima and they saved me!

Babbette C. on

Rating:

Very unhappy with what I was told when I wanted to return at the location I moved to. I was told I had to pay $270 to return to a different location and this was not explained to me when I rented the trailer. This is the most absurd thing I have ever heard of and I will never recommend uhaul to anyone again.

Eric H. on

Rating:

Customer did not leave a comment.

Crystal R. on

Rating:

I left more gas than required and I thought my total would be adjusted because I didn’t know how much gas would be enough so I put it on full. It would be fair to give me 20 dollars back because I left that much in there. Totally not happy

Barry Y. on

Rating:

Customer did not leave a comment.

Stephanie P. on

Rating:

Customer did not leave a comment.

Eddie T. on

Rating:

Cindy has great customer service skills!!! She made my move go easy and stress free!

Gerardo M. on

Rating:

Customer did not leave a comment.

NIKITA D. on

Rating:

Customer did not leave a comment.

Jane S. on

Rating:

I reserved a 15' UHaul. When I arrived to pick up the UHaul, there was only one truck there. It looked smaller than 15'. I told the guy at the desk the UHaul was not 15' and he assured me it was. I didn't really have a choice since I had movers scheduled to arrive soon. I measured the UHaul later and it was a 10' truck. All of my furniture did not fit in, so I had to make two trips and pay the movers extra for the extra time to move two loads.