Customer Reviews for Move It Self Storage Atascocita
(U-Haul Neighborhood Dealer)

558 reviews

3700 Atascocita Rd   Humble, TX 77396

(281) 973-3006

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 973-3006

3700 Atascocita Rd
Humble, TX 77396

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Intha T. 
Rating:
5.0

Customer did not leave a comment.

Jarvis P. 
Rating:
5.0

The back of truck was not sweep out when we got it but other than that it was great.

Joshua R. 
Rating:
5.0

Don't allow the online reservation system to arrange for 24/7 pickup outside the location's normal operating hours. I requested an 8am pickup and the online reservation system made that seem possible. I went to the location at 8amd (they didn't open until 9am) and after logging into my online account and going through the process to pickup, got a message saying that the pickup was converted to an "in-person" pick and to come back during the locations operating hours. Very frustrating and cost me an hour-plus of my time. That said, the representative at the location - young hispanic woman - was apologetic even though it didn't appear to be her fault. She alone turned this into a pleasant experience.

James E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD LLOYD B. 
Rating:
5.0

Customer did not leave a comment.

SUE C. 
Rating:
5.0

Customer did not leave a comment.

SCOTCH B. 
Rating:
5.0

Keep up the good work. Great location and customer service!!!

Leo K. 
Rating:
3.0

Store front personnel weren't as "friendly" as the other locations in the area, kinda blunt and dry ..lol. They were professional and got me taken care. All in all it's a good location. Parking lot was a breeze.

Joe G. 
Rating:
5.0

The young lady was a little abrasive at first but then was really helpful about what to do with the issues that I discovered after traveling over 1K miles with no trailer lights

edward H. 
Rating:
5.0

This location helped me out a lot. I was under a stressful move and they were able to get me a truck same-day within 15 minutes of me calling. Thanks for the assistance.

davonte A. 
Rating:
5.0

The person who helped us was fantastic! She was more than accommodating as we caught her just as she was closing... much prompts to her. This was great service! She even offered a spot to stand where it was cool while we waited for our taxi!

CHARLES S. 
Rating:
3.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

It was a good/great and speedy experience,

TERRANCE SHEVELL J. 
Rating:
5.0

everything was great here, the ladies were very helpful, explained everything, only tif I had was they handle no cash, which to be far we could of dropped it off elsewhere and received our $100 cash deposit back, and they did let us know that option was available. we choose to get a check sent back to us within 10 business days.

Dylan Y. 
Rating:
1.0

It wasn't cleaned out at all and it smelled like cow poop.. very nasty truck...horrible smell...

Bianca S. 
Rating:
5.0

Completely satisfied

Edward J. 
Rating:
2.0

I set up a reservation for a 1 way trip from Humble to Katy with a 26 foot trailer but the rep at the location advised the only one they had on site had to be returned to the same location. This required an extra trip from Katy back to Humble I wasn't planning on or expecting and required me to pay more in mileage and gas than what I'd intended.

Scott O. 
Rating:
4.0

The auto transport needs new straps. They are very old

Calandra M. 
Rating:
5.0

Customer did not leave a comment.

Edna T. 
Rating:
5.0

This is the best location ever.

Tangenika J. 
Rating:
5.0

Excellent service

Jamie R. 
Rating:
1.0

I didnt rent anything they just sent this to my phine.

Ebony C. 
Rating:
3.0

Clean the vehicle...

Michael O. 
Rating:
1.0

They made a mistake and charged my credit card 844.93 and made my account negative. This is horrible how can you make a mistake like that! I will never use them ever and make sure others don't either.

Melanie R. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Everything was great!

Mechelle W. 
Rating:
5.0

The staff was friendly and knowledgeable about the company's policy.

Tangenika J. 
Rating:
5.0

Customer did not leave a comment.

Blake D. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Complete customer satisfaction!

Clyde L. 
Rating:
5.0

Tell renters of the 5x8 trailer to put some weight in it when you are driving with it empty. It rattles a lot empty.

Edson G. 
Rating:
1.0

Customer did not leave a comment.

Kirby H. 
Rating:
5.0

The person working the desk was friendly and professional. The customer ahead of us was extremely rude and she handled it way better than I would've. Kudos to her!!

June D. 
Rating:
5.0

All was very a very smooth process..customer service provided by katherine was awesome.. made this less stressful than what it looked like.. would definitely recommend this location..thanks for such great service..

Lorenzo H. 
Rating:
5.0

Customer did not leave a comment.

RODNEY R. 
Rating:
4.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

SILVIA B. 
Rating:
5.0

Customer did not leave a comment.

Marcus W. 
Rating:
5.0

A quick and easy truck rental from friendly and informative personnel. I would highly recommend this location if a truck rental is what you seek.

Walter A. 
Rating:
4.0

On the online check in and vehicle pick up, ok service however the information needed to get the vehicle needs to be upfront and not revealed after being in the parking lot. Most people don't always walk around with a passport in hand. And the call to a contact meant waking someone up at 8 am who was unaware it was happening.. had this been known in advance the accurate prep could have been done before sitting in the parking lot.

Terrence M. 
Rating:
1.0

Customer did not leave a comment.

Fini T. 
Rating:
5.0

Staff was very friendly and helpful

Scott E. 
Rating:
3.0

Be customer service goes a long way

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

ANTONIA W. 
Rating:
5.0

Customer did not leave a comment.

TOMMY G. 
Rating:
5.0

It was perfect.

Gason N. 
Rating:
4.0

- Very helpful and understanding that the truck I was given had some issues

Dixon V. 
Rating:
5.0

Customer did not leave a comment.

Freddrea L. 
Rating:
5.0

The young lady was extremely courteous and helpful

maurice K. 
Rating:
4.0

Truck was not clean. I would think during this pandemic, that would be as important as the running condition.

Edgar H. 
Rating:
1.0

Customer service is great. The equipment (truck) i rented was broken.

ERICKA H. 
Rating:
1.0

If "Holiday hours," that it show both online at U-Haul as well as posted at the door. We rented theU-Haul to begin at 9:00 a.m. and were there promptly at 9 a.m. only to find the location CLOSED. In addition, the door had a printed Open lettering 9-7, and a personal sign attached to the door saying, "Back again at 9 a.m." We called U-Haul and were told that they didnt know why the location wasn't open. They tried to find us another location, and gave us one 20 minutes away! We said no, we will just have to wait, and NOT pay additional mileage. Moreover, the men we hired to load and unload our furnishings had to wait an extra hour and 15 minutes, which we had to pay for, no thanks to U-Haul! And too, supposedly, after filling in my credit card info and driver's license information online, I was assured that I would not have to show these identities to the counter person..."Saving me time," and yet I had to give her my credit card anyway. The clerk told me that their location did not have that capability! The truck was sticky inside and unclean. I lost time and I lost money!

Mary J T. 
Rating:
5.0

Customer did not leave a comment.

gena R. 
Rating:
5.0

Young lady at counter was very helpful and knowledgeable. Kind with great attitude. Will rent from this place in the future

Alan M. 
Rating:
5.0

The service representative at this location was very professional and informative. Ms. K. Ornellas took the time to explain things in great detail and offer additional U-Haul services. I was in and out very quickly with everything that I needed. I will definitely use Move It Self-Storage for my future needs. R, Dr. B. Bellvin

Bennie B. 
Rating:
5.0

Very understanding made a mistake and they worked with me to resolve it.

GEORGIA L. 
Rating:
4.0

Front desk staff is awesome

MICHELLE L. 
Rating:
5.0

Customer did not leave a comment.

Cameron A. 
Rating:
5.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Where I rented the truck at your Atascocita location the ladies were very friendly I will rent again at that location

Sharon M. 
Rating:
5.0

Everything was great loved the experience great service

Lierick Hayes R. 
Rating:
1.0

Horrible experience and the front desk lady had an attitude like she didn't want to work. I honestly wanted to just cancel reservation and get my money back but unfortunately we had to move ASAP

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Hector N. 
Rating:
5.0

Have more trucks available

JERRY R. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

N/A

James M. 
Rating:
4.0

The supply items I ordered were not available. The cab of the truck leaked water profusely but we took it anyway because I had to move that day.

CHRISTOPHER S. 
Rating:
4.0

Customer did not leave a comment.

Pashana C. 
Rating:
4.0

Customer did not leave a comment.

Daphne H. 
Rating:
5.0

I am very pleased with the service and the vehicle at the location I used. BUT, when I go online to reserve a particular vehicle and everything seems to check out, don't call me and tell me that the vehicle is no longer available at that location and tell me that I have to go to another location. Thanks

Brian R. 
Rating:
5.0

Clean storage plus the customer service was very kind n friendly.Thank you for your great service..

john L. 
Rating:
5.0

My agent was VERY nice and perfesional.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Roland L. 
Rating:
5.0

I mistakenly chose the wrong size truck, only realizing this after I had paid. The representative was very patient and kind in refunding my fee and allowing me to rent the truck I really needed. I so appreciated her professional approach!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Willie M. 
Rating:
5.0

First time customer at this location. It totally slipped my mind that I was reserving a Uhaul truck for a holiday. That being said, I received a call from the office to convert my reservation from “standard” to 24hr share. The agent sent links to assist me for review prior to my arrival. Steps were very clear and I was able to retrieve my keys from the lockbox via assigned access code. Took a few photos, for the online assistant approval and off I went. Returning the truck was just as simple. Definitely will be a repeat customer whenever I need to rent a truck!

Christina F. 
Rating:
5.0

Customer did not leave a comment.

MARIA F. 
Rating:
5.0

Agent Kelvin Very Professional and He Executed Fast Friendly Customer Service

Ramona B. 
Rating:
3.0

Make sure mirrors are in working great. Refund some of the money if full rented time is not used and truck is taken back the same way it left

Melissa R. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
1.0

When I went to pick it up, it was not parked in the location the online login was saying. The key box was hidden on a sign 50 yards away with no explanation. The location had no one there at 1145. At 440 it had someone inside but the doors were locked and would not come to open or try to assist. The open sign was on the whole time. Worst experience ive had from uhaul BY FAR!!

Patrick R. 
Rating:
1.0

They were very slow in getting to me, almost 30-minutes. The trailer had not been cleaned out. Had parts and some junk in it. Then when I turned it in, they over charged me. When I tried to get the invoice corrected the site was rude and hung up on me. I did call UHaul to get it taken care of but this site was very bad and I would not recommend it to anyone.

Allison W. 
Rating:
5.0

Great Service

Linda O. 
Rating:
4.0

Customer did not leave a comment.

Kakuma K. 
Rating:
5.0

Quick service in and out fast

STEVE W. 
Rating:
5.0

Excellent customer service! Kevin was very professional I will definitely rent here again

David S. 
Rating:
5.0

The truck did not have a dolly

Raul B. 
Rating:
5.0

The system could not find the location (71446) zip code. This zip code is for Many, Louisiana. Your system says that zip code was for Hemphill, Texas. Thus is cost me extra mileage.

walter C. 
Rating:
5.0

Customer did not leave a comment.

Reginald C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

NORMAN L. 
Rating:
5.0

The man that works there was very helpful. Awesome!!!

Yvette W. 
Rating:
5.0

Customer did not leave a comment.

Betty E. 
Rating:
5.0

Customer did not leave a comment.

Tymeshia W. 
Rating:
5.0

We were shopping for a 26 ft. & they're very difficult to find. We opted for the 20 ft., just made an extra trip.

John B. 
No reviews have been submitted for this location.

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