Customer Reviews for Move It Self Storage Harrells Ferry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Move It Self Storage Harrells Ferry

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Bartt B.
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Learn to keep a reservation!!!!!!!!!!!!!!!!!!!

Louis S.
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Knowledgeable, helpful and friendly staff.

Christian S.
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I am highly upset the truck was needing to be serviced, oil light was on and truck didn't have oil! The manager stated the mechanics said it was ok truck drove like it was on its last leg. The worse is being charged for an additional 200 miles when calculates trip 3 times didn't add up to 100!

Doug D.
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Customer did not leave a comment.

James L.
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No particular improvement needed. The clerk was pleasant and efficient, the truck was what I needed and the price was as quoted. I think the truck could have used a tune-up and perhaps a front-end alignment but not a drastic need for either.

JAMES S.
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Great customer service

Schanta J.
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Customer did not leave a comment.

Jimmy C.
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Customer did not leave a comment.

Sierra S.
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Customer did not leave a comment.

Bernard M.
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If you bring it back just an hour late they charge you the whole day and no you can't use it the rest of the day even though you were charged also the place I rented it from was farther away than than where I was going DOUBLE THE MILEAGE JUST BRINGING THE TRUCK HOME THAN WHERE I WAS ACTUALLY MOVING I WILL NEVER BE SCAMMED LIKE THIS AGAIN

Reed M.
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Truck share drop.

Paul B.
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Do a more thorough job of checking the vehicle for cleanliness.

donna N.
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Customer did not leave a comment.

Jennifer C.
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The van had cigarette ash that had not been cleaned out from previous user. Also, this was the second time that we rented from this location, and staff was about 40 minutes late both times for us to pick up the rental van.

Najahe C.
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Customer did not leave a comment.

Christopher C.
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Customer did not leave a comment.

edward S.
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nothing

Youssef A.
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Where is my refund??!! What's going on??!!

Rick S.
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Friendly, helpful associate.

Mark P.
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I forget the young mans name but he was a good agent. Helpful and 100% professional. I would clearly rent again. I didn't even know it was there found threw the 800#

janice D.
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Customer did not leave a comment.

KYLE S.
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Customer did not leave a comment.

Allen D.
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Continue to be knowledgeable, helpful & polite.

Thomas H.
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Trailer had a large amount of sand and dirt on the floor when picked up. Otherwise in good working order, no problems

Mathew D.
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Location was great, easily accessible and truck/key was where they said it would be. However, my truck was not equipped with the rental equipment I reserved I had to go all around town to pick it up and even then was told there were no furniture dollies available.Additionally, my truck was not set up for 24/7 pick up even though I confirmed with BOTH the UHaul representative AND the pick up location staff that it would be, the day before. I waited over an hour for my truck to be approved, could not reach the 24/7 contact number listed on the app, and waited on hold with 1-800-go-uhaul for a lengthy amount of time before being answered. Set me back on my move by over an hour.

Jason S.
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I had appointment to pick up at 11:00am. I waited in the parking lot till 12:45 pm. I had 4 employees being paid so it cost me $100 in payroll just waiting.

Bryan T.
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Customer did not leave a comment.

Jimmy F.
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Lady I rented the equipment to me was rude. The price she told me was higher than what was emailed to me. She did not have the reservation in her system. The trailer was not in the system she had not checked it in so I had to wait for that to be done. The reservation was made at one location uhaul moved it to another location . The new location was very inconvenient and put me behind schedule even further. In all the experience was terrible.

Mark W.
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Not very much space at this location to drop off equipment. Made it difficult to return.

DESMOND D.
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I was charged twice for truck rental and no one ever answers phone when you call there.

Micah S.
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Nina was amazing. She is the best. Great customer service, very sweet and a beautiful smile. Tell her keep up the great work!

Saundra C.
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Customer did not leave a comment.

Kelvin G.
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Customer did not leave a comment.

MARCUS S.
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Quoted wrong price and over charged for my rental, contacted the “Move It Storage” were the U-Haul was rented, lady was rude, and never call me back to fix the problem!!!! ASKING FOR REFUND UHAUL CONTRACT #80304259 THANKS

SHAUN T.
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Disappointed that there is no army veteran discount for U-Haul

KATHY O.
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Customer did not leave a comment.

cedric B.
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Customer did not leave a comment.

Cekenna V.
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Customer did not leave a comment.

Josh H.
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Customer did not leave a comment.

Heather S.
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Customer did not leave a comment.

Keith T.
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Customer did not leave a comment.

Jason K.
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Quick and easy unlike renting from an actual uhaul store.

SCOTT L.
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Customer did not leave a comment.

Mohsen A.
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Customer did not leave a comment.

DAVID K.
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Customer did not leave a comment.

Mark D.
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Brittany was excellent!!!!!

LAZARO L.
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Customer did not leave a comment.

OMAR A.
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I love this location... Very good people.

Chris B T.
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Brittany was courteous and helpful and quite pleasant to work with.

Collin V.
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Customer did not leave a comment.

Savannah G.
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Customer did not leave a comment.

EDDIE J.
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Customer did not leave a comment.

JOSHUA H.
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Customer did not leave a comment.

JEREMIAH N.
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Nothing, the woman I spoke with was professional and extremely helpful, I will be recommending your business to friends and I will be a return customer.

ruby J.
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I see no improvement needed. the workers are very helpful and knowledgement

MOVE I.
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Brittany was awesome!!!

Brittany B.
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Fantastic!!

Miguel R.
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Customer did not leave a comment.

ANTONIA H.
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NOTHING MRS. LISA WAS AWESOME!! I WAS HAVING AND VERY BAD MORING SHE MADE ME FEEL MUCH BETTER THANK YOU SO MUCH MRS. LISA

Clare D.
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The service rep was so helpful, knowledgeable and very friendly and kind. You need to keep people like her at your front desk.Because of her, I would certainly use U-Haul again.

Isaias V.
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Customer Service was excellent. The best truck Ive ever rented from uhaul. Definitely will use this location with any moving needs in the future.

Kevin W.
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Requested truck at location closer to my home at 8 AM. No one from UHaul ever contacted me to verify this. Upon arrival, was told truck was reserved at this location, but they do not open until 9 AM, which messed up the schedule we had. Employee (Lisa) was very nice, but could not work the computer system. She had to call someone by phone three times for assistance. This led to another 30+ minute delay. This process should be easier than this. UHaul should be able to confirm location pickup online and the process to pick up truck should only take a few minutes.

Thuong N.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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