Customer Reviews for Move It Self Storage Kemah
(U-Haul Neighborhood Dealer)

194 reviews

525 Cien Rd   Kemah, TX 77565

(281) 339-3016

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 339-3016

525 Cien Rd
Kemah, TX 77565

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick and easy. Thanks

Steven T. 
Rating:
4.0

There should be an option for unlimited mileage for local rentals - maybe a larger daily rate

Delynna K. 
Rating:
5.0

Customer did not leave a comment.

norman G. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

No comment

Jackie D. 
Rating:
4.0

Returned after hrs. When open staff is good.

Ronald B. 
Rating:
1.0

I was over charged horribly, and the property manger Andrew Little John , had a past issue with u-haul and was going to pass it off on me and the person I had driving for me , not to mention the truck was filthy inside and out and barely had gas in it if it wasn't for the fact I needed to move ASAP I would not have used this service, what's sad is I've used your service just the year before and everything was great someone should go to this location and see for themselves

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
3.0

Dropped off overnight. However, the League City ( 351 Gulf Fwy ) Jake and Jonathan were highly unprofessional. The threatened my safety, cursed at me and felt very uncomfortable with their aggression. Because of my experience, would not recommend Uhaul to anybody.

Adam N. 
Rating:
5.0

This location was fine. The problem is that it was the third location we had traveled to that morning to get a truck, even with a reservation made days earlier. If the truck is not available when promised, UHaul should give a discount when they finally do get a truck available. Also, why did I have to travel to three locations to get a truck?????

RUSS K. 
Rating:
5.0

Customer did not leave a comment.

don H. 
Rating:
5.0

I believe this location understands the value of providing advanced (new forms of) service. I was graceful for this location.

JOHNNIE P. 
Rating:
5.0

Customer did not leave a comment.

Vickie F. 
Rating:
1.0

We did all the check in and rental agreement on the phone because we had selected the mobile option. When we got to the screen that said to go to the counter and ask for the keys, the guy was helping some ladies and kept telling us that we had to wait in line because we needed to sign a contract. I kept trying to explain to him that we didn't need to wait and that my phone said "skip the line". He responded with attitude, "you can go to a different location then." Although at this point I was very annoyed because I knew he was wrong and we were just wasting time, I bit my tongue and waited it out. After about 10 minutes, he was still not done with the ladies but he all of a sudden said, "oh, Mr. Whitest I actually do see a note on here that says you're good to go" and he finally gave us the damn keys without even apologizing. Please do better at training your employees on the fact that there is a mobile option and recognizing when someone just neess the keys because everything else was already completed on the phone.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Carole S. 
Rating:
5.0

There great good rent truck.and storage unit change more room was 2211 now 2213 more better..

Vicki B. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn K. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

Brandon N. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

Friendly knowledgeable fair

Moises C. 
Rating:
5.0

Customer did not leave a comment.

Reinaldo S. 
Rating:
5.0

Customer did not leave a comment.

Felipe R. 
Rating:
5.0

Drop off location. Easy to find. Staff nice.

RAMIRO T. 
Rating:
5.0

Buz is extremely helpful and friendly. The facility is always clean.

VALORIE R. 
Rating:
5.0

There was no equipment that was part of the order. This is why I said No for equipment clean and well maintained. Other than the no equipment everything else was good. The people that were hired through UHaul to load everything were EXCELLENT!!! 5 STARS

Patricia P. 
Rating:
5.0

Owner was kind and friendly!

Lauren H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Tiona M. 
Rating:
5.0

Everything went perfect, Thanks!

David J. 
Rating:
4.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

I was extremely impressed with the professional team,The help and knowledge

Ricky T. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

It was an after hours drop off.

Luann B. 
Rating:
4.0

Customer did not leave a comment.

Arthur W. 
Rating:
5.0

Customer did not leave a comment.

Xiaojing J. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

The online scheduling as no idea what is going on at the location besides the vehicle itself. Do not rely on the UHaul App, call the location and they will let you know what they really have.

Leonard M. 
Rating:
5.0

The whole experience was quick and easy. Buzz has EXCELLENT customer service skills. I will be returning.

James F. 
Rating:
5.0

Customer did not leave a comment.

Morgan D. 
Rating:
5.0

The truck was well used as you would expect, but the guy at the rental place was really helpful. I was pleased with the service.

David F. 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

Customer did not leave a comment.

Marlon M. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
4.0

Customer did not leave a comment.

AMERICO Z. 
Rating:
5.0

Customer did not leave a comment.

Vanessa G. 
Rating:
5.0

The person that helped was extremely knowledgeable and very courteous to boot. Came out and checked the truck, explained how to inspect and verify previous damages. I would definitely rent from her again! SUPER employee!

Michael V. 
Rating:
5.0

Very good service. Like customer service. Very happy with the overall service.

Luz F. 
Rating:
1.0

When I arrived I was not able to get the truck for over an hour because the keys for the truck I rented were not there and the website would not give me the combination to the lock box. After waiting 40 minutes on hold I was able to talk to a customer service rep and he helped me out tremendously. But I do think it's ridiculous that I still had to pay full price after not being able to get a truck until an hour and a half after my reservation time started.

Ryan M. 
Rating:
4.0

I have used uhaul for long distance two times in the last 6 months. I was very pleased with the ease of renting trucks, the reasonable price of the trucks and the friendly people eager to help

RICHARD P A. 
Rating:
5.0

Owner named “Buzz” was efficient and experienced in hooking up trailer. Prompt but not rushed service. Office very clean. COVID-19 protection in place.

Pannal S. 
Rating:
5.0

Customer did not leave a comment.

Kathy V. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Very professional and flexible! Thank you!

Carlos B. 
Rating:
4.0

Mrs Rose was the only location we would refer. We had reservations with 4 other places and this was the only place that had any customer service at all. Thank you Ms Rose.

Kevin T. 
Rating:
2.0

Customer did not leave a comment.

JEREMY B. 
Rating:
5.0

U-haul has done an excellent job making the online rent and return process smooth and easy. There are a lot of steps but everything works beautifully. Very pleased with the experience.

CARLIN K. 
Rating:
5.0

Probably the best UHaul location I've ever used!

Dexter H. 
Rating:
1.0

If you're a minority of any kind, stay away. He'll turn off his conservative talk radio if he feels like it will hurt his money. The contract stated that I was allowed 47 miles, with an extra 40. I did point this out, and was told, "I see the 87 miles on the screen, but you can call them and they will correct it "

LaQuisha B. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
4.0

You need a hitch jack on that 12x6 trailer. Hefting that thing onto a ball is just the thing to take out an old mans back. If loaded... no way. The thing needs a hitch jack

Chuck T. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
3.0

The young man was very helpful, but I had issues with the tow dolly and had to return it, then the truck had a busted radiator hose and I had to get another truck at another location after filling it up with gas, and I had to take a lyft over to another location to get the truck we were 4 hours late on our move which caused us to lose our help on the move it was a disaster and I haven't been compensated for all the money I'm out of because of this.

Vincent F. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

W C. 
Rating:
5.0

Customer did not leave a comment.

Tracy V. 
Rating:
5.0

Super helpful gentleman.

Vance K. 
Rating:
5.0

Clean truck there was food and drink

Alexis G. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

All good!

Ernest R. 
Rating:
5.0

Customer did not leave a comment.

Wanda Claire S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Freddy G. 
Rating:
3.0

Lights were on and sign said we are open. But no one was there. I tried calling to no avail. I was not comfortable with just leaving the dolly and my rental agreement in an open space but had no options. I trust it was there or you would have sent me a different email.

Allan B. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

FRANK P. 
Rating:
5.0

The best rental experience that I've ever had

Michael F. 
Rating:
1.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Francis D. 
Rating:
5.0

The staff was very helpful and awesome!

Alfredo U. 
Rating:
5.0

Customer did not leave a comment.

Jody D. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

great service.

Inan D. 
Rating:
4.0

Be prepared when you arrive. The location doesn't have any tools or accessories

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

DEKLERK R. 
Rating:
5.0

Awesome

Christopher B. 
Rating:
5.0

Extremely impressive owners and staff at this location. Easy access, clean and had a bathroom on site which was clean and lit well. I experienced minor travel trouble and was delayed dropping off the trailer I rented... I didn't even have to explain myself, was never doubted and was graciously given several extra hours without being charged as I missed my drop time by 3-4 hours. Thank you guys. I can't think of any reason to use anyone but the always friendly people at U-Haul in Kemah.

BRAD B. 
Rating:
4.0

The truck rode very, very rough.

Louie R. 
Rating:
5.0

Customer did not leave a comment.

Chad G. 
No reviews have been submitted for this location.

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