Customer Reviews for Move It Self Storage Kemah

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Move It Self Storage Kemah

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William O.
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Tyler M.
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Michael W.
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Ernest R.
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All good!

Wanda Claire S.
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David D.
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Sean K.
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Freddy G.
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Allan B.
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Lights were on and sign said we are open. But no one was there. I tried calling to no avail. I was not comfortable with just leaving the dolly and my rental agreement in an open space but had no options. I trust it was there or you would have sent me a different email.

Brian K.
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FRANK P.
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Michael F.
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The best rental experience that I've ever had

Benjamin P.
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Larry S.
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Francis D.
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Alfredo U.
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The staff was very helpful and awesome!

Jody D.
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David V.
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Inan D.
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great service.

Ronald S.
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Be prepared when you arrive. The location doesn't have any tools or accessories

Donald L.
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DEKLERK R.
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Christopher B.
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Awesome

BRAD B.
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Extremely impressive owners and staff at this location. Easy access, clean and had a bathroom on site which was clean and lit well. I experienced minor travel trouble and was delayed dropping off the trailer I rented... I didn't even have to explain myself, was never doubted and was graciously given several extra hours without being charged as I missed my drop time by 3-4 hours. Thank you guys. I can't think of any reason to use anyone but the always friendly people at U-Haul in Kemah.

Louie R.
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The truck rode very, very rough.

Chad G.
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Stephen S.
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James B.
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Ray W.
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Robert G.
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There is not much space to park and hook up to trailers.

Bobby W.
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Gregory G.
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Sharon C.
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Kyle S.
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Ronald S.
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I'm terrible with names but the fella at the Kemah location was very efficient,courteous and helpful.

kelly B.
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Cole D.
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Ginger M.
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Everything was great!

Christopher W.
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The guy at the office was a great help. He did everything and even hooked it on my truck. Hes the first one to ever do it. Most of the time the guys just show me where it is and tell me to put it on. But not this guy. He was friendly and did a good job. Chris

Karen P.
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Jim M.
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Brett R.
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Rose was great. She was pleasant and engaging and took care of everything I needed.

Andrew H.
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The man at this U-Haul location was great. He was able to pull up my reservation online and see all the errors the previous person had made. He also informed me that the trailer would be taken out of service so that nobody else would have to deal with what I had to endure.

Scott L.
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Provide a discounted rate for veterans. Return customer

Andrew S.
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I turned my trailer in around 6/6:30p.m. After they closed and they charged me with a extra 24hts guck that place I won't be there again.

Mark H.
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Buzz was very nice and helpful thank you.

Sequioa J.
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Marcus J.
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Scott L.
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Buzz does an excellent job of managing the Kemah location.

Kevin L.
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I've moved friends for free, been paid to move things for clients, and moved things for myself over the years. Of all the times I've rented a truck, this was by far the smoothest, fastest.

Halee H.
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Everything about this experience was TERRIBLE. I used the U-Haul services to avoid a $250-$300 moving charge fee from renting movers. It is NOT CHEAPER using the U-Haul services to move yourself. They act so accommodating in the store and then BOOM, once you return the U-Haul undamaged, you will see an additional over $200 charge you were not expecting. When you call customer service, instead of them answering my questions on what the additional charges are for, they gave me this well in the fine print we charge for this, that, and the other and even still the additional charge does not add up. When I explained that to them several times even based off what they were telling me was separate additional charges, it still did not add up to the amount I was charged, they became hostile and would not let me speak to a manager. I will NEVER use a U-Haul again. The absolute WORST experience; especially when I could have just hired movers for a cheaper cost. $253 for three hours.... I made the wrong decision.

Dakota C.
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Anthony E.
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The guy was excellent getting me going , great employee !

Thane J.
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Mark H.
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Ed G.
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Laura B.
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The staff was very friendly and helpful! Thanks for such an easy and pleasant experience. ;) Michelle

Greg G.
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I did not return the rental truck in the 24 hour period agreed upon. Unfortunately, it was about 3 hours after that. It was after hours so I couldn't speak with anyone. I put on my return report that I did not feel it was fair to charge me an additional day. No one spoke with me or tried to contact me. I received a receipt saying I was charge for 2 days. That was the only notice I received from uhaul. I will not be using this uhaul again.

Carlos S.
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Great customer service at the local rental office in a Kemah.

jennifer P.
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wesley H.
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Elton D.
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I have no complaints.

Curtis L.
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Zoltan O.
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Excellent service!!! I am extremely satisfied!!

John F.
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I was quoted 380 in store and 89 online

Ronald L.
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David M.
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Ebony V.
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Eunice G.
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John M.
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OLLIE T.
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Great customer service

darrell L.
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Joshua R.
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kenneth C.
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Paul T.
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I am upset I was charged and extra day when I was only late by 15 mins.

Dane P.
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Great staff and very helpful!

James S.
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“Buzz” was awesome. Great customer service. Fast service too.

Thomas M.
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scott L.
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Very helpful easy to find and drop off vehicle.

Jennifer K.
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CINDY LYNN C.
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James S.
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Excellent customer service! Stoffel Family

Larry T.
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I was originally to return to Egret Bay in League City, but they weren't open when I went by, so I went to the Cien St. location in Kemah and they were most helpful and took the trailer and closed out the contract.

Bruce S.
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very nice and helpful to us.

Stephanie B.
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James D.
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Jody B.
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If I go through the trouble of early check in.....like entering my license plate, photo of my drivers license, credit card info, etc etc I SHOULD NOT have to do it all again at pick up. The lady at the storage unit was very nice and I don't blame her but the process sucked. The equipment was cleaned but the trailer was very hard to move up and down with the manual crank Dude to it needing to be serviced “ie greased”

Claudia B.
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This is a RIP off he never clearly explained anything to me set the truck to come back to the location charged me over 200 locally

jyoti C.
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Very friendly and helpful

Don S.
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allison T.
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I received excellent service at this location!

Juan R.
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The charges were incorrect, I called customer service and they told me someone would contact me within 3-4 days, he it is a a week later and still no call. I called Mr. Buzz at the location and explained to him what happened and it took him 5 minutes to fix ther problem. Thanks to Mr. Buzz I will continue to use his Uhaul at his location.

Loni B.
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RICHARD L.
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Had the equipment I needed and was able to get on my way. This made the move much easier on me.

William B.
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Fulfill the reservation commitments made.

TOM V.
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I had my receipt and the trailer was dropped within 10 min

Stephen G.
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noe R.
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William O.
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Buzz was absolutely great to work. I don't think there's room for any improvements to the service that I received from Buzz at Move it Self Storage Kimah...

Carlos B.
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No reviews have been submitted for this location.

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