She had to help me get the key out of the lock box. Very friendly and efficient so things ran smoothly. Would use them again if I need a truck 🚚.
SANDRA K
Customer Reviews for Move It Self Storage Kemah
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was very good! The employee was very kind and helpful!
Elisa MCustomer service here was great. But u-haul never brought a 15’ truck to replace the broke down 15’ truck that was at this location. So we lost time in on rental and we had to settle for a 10’ truck which meant we had to make multiple trips to move which meant we paid more in miles. Other than that it was a good experience
Zane STruck bed was a mess and I didn’t get the things I paid for in it.
Erik HVery friendly people.
STEPHEN WFast and friendly service
Betty MVery friendly people.
STEPHEN WThe items I rented were missing from the truck, the place was closed the day of pick up. So I wasted a half a day looking for another location to pick the items that were suppose to be inside the truck.
Ivette BKemah, and other surrounding cities, were impacted by hurricane Beryl and the internet and wifi connections were not working well. The customer service representatives (on site and on the phone) were professional and knowledgeable and assisted me with obtaining my moving truck, despite the obstacles. Thank you very much! Keep up the good work.
Grace HOther than some confusion on my part on pick up - everything was good. Location was close, easily accessible from the highway, easy to get back to where we needed to get to. I am not sure about having to download the app to get the rental - I would have preferred a person. Once the app was figured out, it was easy to do everything.
Michael Rthe dolly was not available in the truck and i was not able to load several household items. Disappointed— and would appreciate a call back. (409)739-5614 thank you, Lisa
Lisa OFriendly and helpful. Please check the Google listing as it was listed as permanently closed. I believe someone is messing with y’all.
Sharlene OWould not recommend U Hall at all !
Diane SIt was much easier than we anticipated. Would definitely use again and recommend to others.
Stephen MThe young lady that took care of us was amazing very professional and helpful thank you! Loved her upbeat personality
Sherry VThe radio did not work in this unit, also the starter is going out. It started every time, but very slowly cranked. Needs to be looked at ASAP!
erin bTruck battery was completely dead and we had to jump it. Bed had some sticky substance that got over a lot of our stuff since it was unnoticed.
Chris RRose was Excellent. - Smooth process from beginning to end.
Caleb BThe road construction makes getting in and out of this location with a large truck… very tricky. I don’t recommend this location at all. Once construction is over, life will be good again.
Angel FOverall, very good experience.
James RFriday is not the weekend. I should not have to pay weehend mileage rates on Friday.
Walter TDiscount to veterans.
Ronald BAndrew was very kind and professional, very helpful. Thank you, Andrew!
DORA HRoad construction makes it a little hard to get in and out of. Personal very polite and helpful - Office clean.
Frank SA clear indication where the key box is cuz that location there is no key box I have to come in the morning to deliver the key, also my storage reservation got canceled because I didn't get to check in on the date of my reservation I picked up the U-Haul at 10:30 p.m. that's my reservation was on the same day and immediately got canceled. Went to the storage unit the next day to drop off some of my load's in the U-Haul I wasn't made aware that my reservation was canceled and would have to check in to be assigned one, I was forced to extend the U-Haul truck because of this it cost me an extra $40 because I wasn't notified that my reservation got canceled and I was no longer assign a storage unit. I've had a terrible experience with U-Haul and do not plan to use it for any moving service.
Abram SHow the fuck you charge $75 dollars for 1/4 a gallon of gas. Total bullshit
Nicholas SAndrew was very helpful to me while completing the pick up/drop off process.
LaTorsha CGentleman in the office was professional and very helpful. Awesome location to do business with.
Kevin GSharon and Andrew were awesome
Donald PGreat service and very friendly!
Anita LNothing. New Manager was polite, courteous, and professional. Highly recommend.
Brad GYour amazing team member was amazing! She is everything customer service should be. Truly she made this a flawless process for us!
joy MMake sure all warning signals on dash are addressed before rental. Keep location at preferred location for advanced reservation customers.
Susan AOrder # 23743485 I would not recommend this place to anyone. We were encouraged to return the truck when we were finished and the truck was returned that same day. The gentleman who rented the truck to us DID NOT mention the $20 fee for returning the vehicle after hours. I have reached out to customer and have had zero help from them. I will never use this company in the future.
Kyle MCell service sucks here and the app wouldn't allow me to take pictures for 24/7 return forcing me to pay a cleaning fee since I could not provide a photo. I will be disputing this. Don't use 24/7 return here
Andrew ASharon was knowledgeable, charismatic and did great at keeping things enlightened as the computer's were not taking my information and messing up. She was a joy to work with, great asset to the company!!!
Melanie KQuick and easy. Thanks
Steven TThere should be an option for unlimited mileage for local rentals - maybe a larger daily rate
Delynna KNo comment
Jackie DReturned after hrs. When open staff is good.
Ronald BI was over charged horribly, and the property manger Andrew Little John , had a past issue with u-haul and was going to pass it off on me and the person I had driving for me , not to mention the truck was filthy inside and out and barely had gas in it if it wasn’t for the fact I needed to move ASAP I would not have used this service, what’s sad is I’ve used your service just the year before and everything was great someone should go to this location and see for themselves
Donald DDropped off overnight. However, the League City ( 351 Gulf Fwy ) Jake and Jonathan were highly unprofessional. The threatened my safety, cursed at me and felt very uncomfortable with their aggression. Because of my experience, would not recommend Uhaul to anybody.
Adam NThis location was fine. The problem is that it was the third location we had traveled to that morning to get a truck, even with a reservation made days earlier. If the truck is not available when promised, UHaul should give a discount when they finally do get a truck available. Also, why did I have to travel to three locations to get a truck?????
RUSS KI believe this location understands the value of providing advanced (new forms of) service. I was graceful for this location.
JOHNNIE PWe did all the check in and rental agreement on the phone because we had selected the mobile option. When we got to the screen that said to go to the counter and ask for the keys, the guy was helping some ladies and kept telling us that we had to wait in line because we needed to sign a contract. I kept trying to explain to him that we didn't need to wait and that my phone said "skip the line". He responded with attitude, "you can go to a different location then." Although at this point I was very annoyed because I knew he was wrong and we were just wasting time, I bit my tongue and waited it out. After about 10 minutes, he was still not done with the ladies but he all of a sudden said, "oh, Mr. Whitest I actually do see a note on here that says you're good to go" and he finally gave us the damn keys without even apologizing. Please do better at training your employees on the fact that there is a mobile option and recognizing when someone just neess the keys because everything else was already completed on the phone.
Joe WThere great good rent truck.and storage unit change more room was 2211 now 2213 more better..
Vicki BFriendly knowledgeable fair
Moises CDrop off location. Easy to find. Staff nice.
RAMIRO TBuz is extremely helpful and friendly. The facility is always clean.
VALORIE RThere was no equipment that was part of the order. This is why I said No for equipment clean and well maintained. Other than the no equipment everything else was good. The people that were hired through UHaul to load everything were EXCELLENT!!! 5 STARS
Patricia POwner was kind and friendly!
Lauren HEverything went perfect, Thanks!
David JI was extremely impressed with the professional team,The help and knowledge
Ricky TIt was an after hours drop off.
Luann B