Customer Reviews for Move It Self Storage North10th St
(U-Haul Neighborhood Dealer)

687 reviews

5901 N 10th St   Mc Allen, TX 78504

(956) 992-1395

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(956) 992-1395

5901 N 10th St
Mc Allen, TX 78504

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jesus D. 
Rating:
4.0

Very knowledgeable and friendly staff.

Anastacio V. 
Rating:
5.0

Vincent doesn't disappoint! He's knowledgeable, patient and very efficient. The entire process from start to finish was amazing!! He's the reason why we're going to rent again next week! We found our favorite rental office! Thanks again Vinny, You Rock!!

LUIS O. 
Rating:
5.0

Customer did not leave a comment.

Carl P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
4.0

If you could of been there when I drop off the key to the U-Haul truck before the 24 hour period so that I can actually appear in person at court.

Mario V. 
Rating:
5.0

5 stars experience!

Edmundo R. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Great rates. On time.

Harold G. 
Rating:
5.0

N/A

Mario V. 
Rating:
5.0

Have supplies on site I requested blankets and they didn't have any. The employee suggested that I have to go to another location to probably get them….

Alejandro B. 
Rating:
5.0

Excellent customer service!!!!!

Felix Genaro S. 
Rating:
1.0

Everytime I went to the office to drop it off at the correct time and place, they said they were "open" hours on the door and Google were correct but the door was always "locked". There's a sign on the door that says to call a certain number.... Nobody every picks it up! I had to make several different trips to the drop off location trying to return the damn thing

Denver M. 
Rating:
4.0

Use coupler locking pins for the trailers. It is an added measure of safety. I had to use my own. Uhaul did not provide one with the trailer

Eliseo Z. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo R. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo R. 
Rating:
3.0

Customer did not leave a comment.

Elvira M. 
Rating:
5.0

Great professional young lady

Jaime H. 
Rating:
5.0

Customer did not leave a comment.

Federico N. 
Rating:
5.0

Customer did not leave a comment.

Floyd R. 
Rating:
5.0

Customer did not leave a comment.

gilberto L. 
Rating:
5.0

Very friendly staff member at location . Unit was clean and worked fine. Pricing was great. Would recommend again.

Iris M. 
Rating:
5.0

Great experience with the company, made moving easy and affordable. Thanks for making the process as smooth as possible.

Mifael R. 
Rating:
4.0

Say, “Thank you” to the customer.

Ezekiel P. 
Rating:
5.0

5 stars great customer service! Will rent again.

GENE M. 
Rating:
5.0

Customer did not leave a comment.

Oswaldo V. 
Rating:
5.0

Personnel on duty was very helpful and attentive

Terry S T. 
Rating:
5.0

Exelent customer service

alvaro G. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO N. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

Calvin V. 
Rating:
5.0

Answer the phone!

James M. 
Rating:
5.0

Very simple process and very nice people. The customer service was excellent and the equipment was tip top shape. Very good experience.

ORLANDO R. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

This was not the original location that I selected to return the trailer during the reservation process. That location refused the trailer because they stated that they were full and redirected me to this location. This location stated that I had to backup the trailer into a rather tight spot in order to return the trailer. If I couldn't do that then they were refusing the trailer as well. Putting a customer's skills to challenging situations should not be a condition of returning equipment. I will secondly think of other alternatives before I rent from UHaul in the future.

Gilpatrick S. 
Rating:
5.0

Customer did not leave a comment.

Raul P. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
1.0

Please have the vehicle or item, that is reserved in advance, actually available. I waited nearly 45 minutes on a reserved vehicle that wasn't even there before a replacement was actually offered while several empty vehicles sat outside.

RUMALDO F. 
Rating:
5.0

Customer did not leave a comment.

Gabriela C. 
Rating:
4.0

Vacuum cabs of trucks, lots of dirt and debris.

nora L. 
Rating:
5.0

Customer did not leave a comment.

Harry E. 
Rating:
5.0

Customer did not leave a comment.

Rene C. 
Rating:
2.0

Maintain your vehicles better.

joanne F. 
Rating:
5.0

Vicente made the process easy and was very helpful. Would definitely recommend!

Jacob M. 
Rating:
2.0

The truck had a really bad odor of rotten corps. The attendant knew about it but still rented the truck to me.

Enrique R. 
Rating:
5.0

Customer did not leave a comment.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

felipe T. 
Rating:
1.0

I made a reservation at a location and was on a strict timeline and the office I was scheduled to pickup from, was closed. There posted store hours said they would be opened online and on the store door but management put up a sign saying they were closed and to call the 800 number for assistance. We tried to get a hold of someone quick as we could see the truck parked up front but no way to get in or to get the keys. The help u had had to get back to work so that hour wasted made my move much more stressful than it needed to be. On top of it all I was quoted $33 and was charged $60 for the used of the truck. I am so dissatisfied I will be sure to leave a review online where others can be warned of just how reliant this service is.

Ivonne S. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Great service.

Roberto A. 
Rating:
5.0

Customer did not leave a comment.

Octavio H. 
Rating:
5.0

Customer did not leave a comment.

Gregory Y. 
Rating:
5.0

self-return was quick and easy.

Martin E. 
Rating:
5.0

I received excellent service from the gentleman at the counter. He helped me resolve an issue, and he was very polite and professional.

Gina B. 
Rating:
5.0

Everything was easy as pie!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

JORGE P. 
Rating:
5.0

Customer did not leave a comment.

Gyu L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

OSEGHALE O. 
Rating:
5.0

Customer did not leave a comment.

efrain C. 
Rating:
5.0

Customer did not leave a comment.

Victoria V. 
Rating:
5.0

Thank you

Robert N. 
Rating:
5.0

Alex made the process smooth! Very helpful!

IRMA S. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Well managed and equiped

Jesse V. 
Rating:
5.0

Alex friendly and helpful. I will not rent UHauls from any other location but this one. I have been to a couple of others and their service doesn't compare to this location at Move It. Great service.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

DOMINGO G. 
Rating:
5.0

Customer did not leave a comment.

Pedro V. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Epigmenio G. 
Rating:
1.0

the truck was not maintained and i could've been killed because of the lack of brakes . i need to file a formal complaint

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
5.0

Customer did not leave a comment.

Jesse V. 
Rating:
5.0

No suggestions. Service entirely satisfactory.

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

Israel M. 
Rating:
5.0

Mr Alejandro Vega is very professional individual who explains the rental program and there is no surprises. He is an exceptional individual who takes his job at heart. It was wonderful dealing with Mr Vega!

DEAN S. 
Rating:
5.0

Great service

JOSE U. 
Rating:
4.0

Customer did not leave a comment.

ARON Z. 
Rating:
5.0

Customer did not leave a comment.

RODNEY L. 
Rating:
5.0

Excellent customer service

SOCORRO R. 
Rating:
5.0

Customer did not leave a comment.

SEAN J. 
Rating:
5.0

Good job! Helpful.

Juan S. 
Rating:
5.0

Customer did not leave a comment.

GUO R. 
Rating:
5.0

Excellent customer service.

MARCO Q. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

HERNAN O. 
Rating:
1.0

Rude, not interested in doing his job until area manager arrived in site. I ended up having to call corporate to get details in order to process rental.

ALBERT J. 
Rating:
5.0

Thank you

HELIBERTO H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL T. 
No reviews have been submitted for this location.

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