Friendly & courteous, price right highly recommend. Thank you UHAUL!
VICTOR O
Customer Reviews for Move It Self Storage North10th St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was great. Very friendly and professional. However, the National U-Haul customer service is useless and does not care for its customers safety but value their equipment more than the safety of its customers.
Anastacio VExelente servicio
KENNETH CVery friendly and helpful staff.
MARY CExcellent customer service from Vicente !!
FRANCISCO Gnice guy!
ISMAEL FChris and BeBo are awesome. Super friendly and helpful. Hooked up the auto carrier for me and explained how all the equipment worked.
Dorothy AExcellent
William MAC went out on 100 degree weather and in top of that they charge .99 cents a mile. Make sure AC works in the rental and offer discounts depending on how far customers need to go.
Nellyam YTodo excelente con el camion y el trato del personal, super recomendable utilizar sus servicios!!
GUSTAVO MExcellent service
EDUARDO GBest Customer Service provided by Vicente!!! Top Notch Location!
CHRISTOPHER Rpoor custmers service guy didnt say thank you or came outside to show us wich truck it was very poor customer service send them to retrain ..
JOHN GThey did a last minute change to this location, which did not have the furniture dolly available that I had previously rented. I had to go and buy one at a nearby store.
Oscar Ldid not receive the equipment I rented nor did I get a call back when I called the office should be compensated for the missing equipment and the extra time it took to complete the process since we didn’t have the equipment we were requested.
ERICA KThe gentleman who help me at the beginning and end of my trip was helpful - I wish I asked him his name.
William WVery knowledgeable and friendly staff.
Anastacio VVincent doesn’t disappoint! He’s knowledgeable, patient and very efficient. The entire process from start to finish was amazing!! He’s the reason why we’re going to rent again next week! We found our favorite rental office! Thanks again Vinny, You Rock!!
LUIS OIf you could of been there when I drop off the key to the U-Haul truck before the 24 hour period so that I can actually appear in person at court.
Mario V5 stars experience!
Edmundo RGreat rates. On time.
Harold GN/A
Mario VHave supplies on site I requested blankets and they didn’t have any. The employee suggested that I have to go to another location to probably get them….
Alejandro BExcellent customer service!!!!!
Felix GEverytime I went to the office to drop it off at the correct time and place, they said they were "open" hours on the door and Google were correct but the door was always "locked". There's a sign on the door that says to call a certain number.... Nobody every picks it up! I had to make several different trips to the drop off location trying to return the damn thing
Denver MUse coupler locking pins for the trailers. It is an added measure of safety. I had to use my own. Uhaul did not provide one with the trailer
Eliseo ZGreat professional young lady
Jaime HVery friendly staff member at location . Unit was clean and worked fine. Pricing was great. Would recommend again.
Iris MGreat experience with the company, made moving easy and affordable. Thanks for making the process as smooth as possible.
Mifael RSay, “Thank you” to the customer.
Ezekiel P5 stars great customer service! Will rent again.
GENE MPersonnel on duty was very helpful and attentive
Terry SExelent customer service
alvaro gAnswer the phone!
James MVery simple process and very nice people. The customer service was excellent and the equipment was tip top shape. Very good experience.
ORLANDO RThis was not the original location that I selected to return the trailer during the reservation process. That location refused the trailer because they stated that they were full and redirected me to this location. This location stated that I had to backup the trailer into a rather tight spot in order to return the trailer. If I couldn't do that then they were refusing the trailer as well. Putting a customer's skills to challenging situations should not be a condition of returning equipment. I will secondly think of other alternatives before I rent from UHaul in the future.
Gilpatrick SPlease have the vehicle or item, that is reserved in advance, actually available. I waited nearly 45 minutes on a reserved vehicle that wasn't even there before a replacement was actually offered while several empty vehicles sat outside.
RUMALDO FVacuum cabs of trucks, lots of dirt and debris.
nora lMaintain your vehicles better.
joanne fVicente made the process easy and was very helpful. Would definitely recommend!
Jacob MThe truck had a really bad odor of rotten corps. The attendant knew about it but still rented the truck to me.
Enrique RI made a reservation at a location and was on a strict timeline and the office I was scheduled to pickup from, was closed. There posted store hours said they would be opened online and on the store door but management put up a sign saying they were closed and to call the 800 number for assistance. We tried to get a hold of someone quick as we could see the truck parked up front but no way to get in or to get the keys. The help u had had to get back to work so that hour wasted made my move much more stressful than it needed to be. On top of it all I was quoted $33 and was charged $60 for the used of the truck. I am so dissatisfied I will be sure to leave a review online where others can be warned of just how reliant this service is.
Ivonne SGreat service.
Roberto Aself-return was quick and easy.
Martin EI received excellent service from the gentleman at the counter. He helped me resolve an issue, and he was very polite and professional.
Gina BEverything was easy as pie!
Michael R