Customer Reviews for Move It Self Storage Villa Maria
(U-Haul Neighborhood Dealer)

451 reviews

1429 W Villa Maria Rd   Bryan, TX 77801

(979) 822-8494

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 822-8494

1429 W Villa Maria Rd
Bryan, TX 77801

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The check engine light kept coming on, the transmission kept slipping in and out of gear. Definitely didn't feel safe driving that truck, which had 171,843 miles on it….and still had to pay $169 dollars for 1 day?? Anyhoo stuff got moved, no accidents in truck and lady at desk was nice.

DUSTIN C. 
Rating:
4.0

Customer did not leave a comment.

Greg O. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Returned after hours. Followed the online prompts.

James R. 
Rating:
4.0

N/A

Lindsey W. 
Rating:
5.0

The lady in the office was very nice and helpful. I have used the Villa Maria location many times. Service is always great!

BARBARA H. 
Rating:
5.0

The staff was very helpful and professional. I would definitely recommend this location.

Melissa M. 
Rating:
4.0

Customer did not leave a comment.

Jon F. 
Rating:
1.0

I had the worst experience of my life today. 1 hour and 30 minutes delay to pick up my rental due to a machine/employee issue. Lady on charge of the place was very impolite , In any moment tried to solve my problem. There was a gigantic “unprofessional” in that location. She overcharged my card in over then 30$. Worst experience ever, will never use uhaul again. Will never recommend uhaul to anybody. Will never use anything that belong to uhaul again. Strongly recommend better training for employee. Whoever was running the place today had know idea what she was doing… Good luck

Eduardo C. 
Rating:
5.0

Customer did not leave a comment.

Shaun O. 
Rating:
5.0

Customer did not leave a comment.

Debbie V. 
Rating:
3.0

Customer did not leave a comment.

AUGUSTKARL P. 
Rating:
5.0

Customer did not leave a comment.

FELIX D. 
Rating:
3.0

I thought I had 3 days instead of 2 to return the truck. The office called me and told me if I could get it to them by 1:00 PM they would not charge me. I returned the truck just over 1 hour past the due time and was charged $55 for it. I then called and was told I wold have to call 800.Go.Uhaul to get corrected. I am now on 50 minute wait to discuss with someone.

Shannon J. 
Rating:
5.0

Very professional and efficient experience.

Philip K. 
Rating:
4.0

Boy, where do I start? I ordered truck on line with 24/7 pick up. All was fine - received an email two days before confirming my pick up location and tutorial on how to pick up the truck. The day of pick up everything changed with ZERO warning. The location changed, the time changed, with no customer service when I called to clear it up. I know service and I received none from parent company. Very disappointed - just tell me in advance that 24/7 is NOT available at either of my two locations - put me off my schedule by two hours including the friends that took off work to help. Pitiful!!

THOMAS B. 
Rating:
2.0

Very small lot to return trailer on a Sunday. Several cars parked in what spaces there were. No place to turn around with a trailer once I was on their property. Wound up dropping trailer in their driveway which was not my favorite thing to do.

SCOTT R. 
Rating:
5.0

Friendly and professional. Great experience. Debbie Martinez was awesome.

Terri C. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE JEAN S. 
Rating:
5.0

Customer did not leave a comment.

Madeleine W. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Great customer service

DAVID STEPHEN II V. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Just get there!

KIM T. 
Rating:
5.0

Customer did not leave a comment.

Emery R. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
5.0

I really like the great customer service.

GREGORY J. 
Rating:
4.0

Customer did not leave a comment.

Saara H. 
Rating:
5.0

Excellent friendly service.

Mark G. 
Rating:
4.0

Customer did not leave a comment.

SHIBU G. 
Rating:
3.0

The truck was muddy in the drivers area and in the back. Not terrible, but not clean either. Also this was NOT the location where I made the reservation! I was not happy to have to drive further to pick up the truck AND they did NOT have my documentation complete even though I submitted everything online ahead of time!

Linda M. 
Rating:
4.0

Friendly and helpful.

Dawana W. 
Rating:
5.0

Aubrey is a friendly professional manager and she made the drop off very simple and fast. Thanks.

Francis W. 
Rating:
4.0

Customer did not leave a comment.

BENNETT M. 
Rating:
3.0

I was told the day before pickup that a 5x8 was not available and that they had checked a 100 mile radius around me before they called. Then after being on the phone with them for 10 mins, they were able to find one. This was the main call center in Houston not the Bryan location. Also, the original 5x8 I picked up had a hole in the roof and was taped up to keep the water out which did not work.

Cristian V. 
Rating:
3.0

I was double charged on my credit card. I hope this can be rectified without incident.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Most sweetest & absolutely amazing customer service when it comes to taking care of their customers. I really appreciate them & all that they do, to accommodate my needs!!! Thank you...😇

Tiawanna R. 
Rating:
5.0

Customer did not leave a comment.

Bradford R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

ALBERT G. 
Rating:
5.0

Customer did not leave a comment.

CHRIS W. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Trailer was dirty with a hole in the roof.

Leah Y. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

This was my drop-off point of my move and it was quick and easy. This location was very clean and secured. The employee was very nice and courteous...Nice end for my moving experience! Thank you!

Michael T. 
Rating:
5.0

I was originally scheduled to drop off at Warrior Fleet Services. When I arrived on Jan 21st to drop off the equipment I was told that they cancelled their contract with UHaul in Dec. 2020. Why I was not notified by UHaul to go to a different location is BEYOND Mel Haul should know better than that. It was a waste of my time and gas.

TERRI LYNN T. 
Rating:
1.0

I waiting over an hour for the employee and her kids try to figure out how to fill out paper work. When I ask how do I return the trailer since they would be close. The answer was just leave it in a parking spot. Very unprofessional

PETE T. 
Rating:
4.0

Customer did not leave a comment.

CAITLIN C. 
Rating:
5.0

Service was great friendly staff

Carol C. 
Rating:
5.0

Customer did not leave a comment.

kasey S. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Drop off staff was very friendly.

Randal H. 
Rating:
5.0

Customer did not leave a comment.

Bradley N. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
1.0

Uhaul had food crumbs all over the driver seat, the other seats had grease all over them, the trailer had a box in the back and dirt and trash all in it.

Ashley B. 
Rating:
2.0

I made my reservation online for a truck and 2 furniture dolly's. They let me in the gate to get the truck and left to lunch before I had a chance to ask for dolly's then had to wait for 30 min only to have them tell me they didn't have any at that location and would have to drive to another location. I had to drive to 2 different locations because the second location they sent me to had only one! When I returned the truck I was told they could check it in for me and didn't have to do the self check in online, well when I received my receipt I was billed for 2 days instead of just one! Thankfully U-Haul customer service department was very helpful they refunded me the extra day I was charged and even refunded me some or the mileage!

Allen A. 
Rating:
4.0

Customer did not leave a comment.

Alexis J. 
Rating:
5.0

Everyone was real nice and helpful

curtis V. 
Rating:
3.0

Customer did not leave a comment.

Sheron B. 
Rating:
5.0

Staff was GREAT . very helpful and friendly and accommodating.

Lanny R. 
Rating:
3.0

This Uhaul has always been good to us. We have storage there and rent the vans for the local college games and for games up to 130 miles away. They are quick to help, even when our booking was not done in advance.. I recommend them 100%

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Regan H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Good Deal, professional, and cooperative

William C. 
Rating:
1.0

Customer did not leave a comment.

Jamie B. 
Rating:
5.0

I DO COMPLETELY RECOMMEND THIS LOCATION. Aubrey and her team are absolutly the best U-Haul rental location I have ever dealt with and they are the ONLY U-Haul location in the College Station area that I will use for ANY future rental needs. VERY GREAT SERVICE. David Earnest

David E. 
Rating:
5.0

Awesome

Spencer B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

No issues.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Amber F. 
Rating:
5.0

The girl Andrea, I believe is her name...she helped me completely. The location I rented from did NOTHING for me. I would hire her!!

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

So convenient and inexpensive

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

yidi W. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

They have more trucks or equipment available than the other location in town (Texas Ave one in college station). The staff is very friendly. Thank you!

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

Humberto G. 
Rating:
5.0

All the people were helpful and great to work with

Sidney H. 
Rating:
5.0

N/A

Madeline S. 
Rating:
4.0

Truck must have been driven a long distance at highway speed given the bug splatter. Would like a better selection of boxes.

Geoffrey P. 
Rating:
5.0

Everything was ready as promised. No issues.

Lazar H. 
Rating:
3.0

Customer did not leave a comment.

Giles U. 
Rating:
4.0

Our truck's box area was extremely dirty and smelled terrible. It had not been swept or mopped and was full of dirt (soil) and bugs (roaches). We, of course, discovered this AFTER getting the truck back to the house. The service provided by the leasing agent was very good. She was pleasant and did a great job getting us hooked up with a trailer before the rain.

Cliff B. 
Rating:
5.0

Customer did not leave a comment.

Mitch A. 
Rating:
4.0

Aubrey, at our site very nice, she took good care of us!

Renee J. 
Rating:
5.0

Rental agent in Bryan was extremely nice and helpful!

michael P. 
Rating:
4.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

I just wanted to take a moment to say THANK YOU! Yall were awesome in working with me and making my move so much easier.

Jourdan P. 
Rating:
5.0

Customer did not leave a comment.

John H. 
No reviews have been submitted for this location.

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