Customer Reviews for Move It Self Storage Villa Maria

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Move It Self Storage Villa Maria

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kasey S.
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Patricia W.
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Donna W.
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Randal H.
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Drop off staff was very friendly.

Bradley N.
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Justin G.
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Ashley B.
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Uhaul had food crumbs all over the driver seat, the other seats had grease all over them, the trailer had a box in the back and dirt and trash all in it.

Allen A.
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I made my reservation online for a truck and 2 furniture dolly's. They let me in the gate to get the truck and left to lunch before I had a chance to ask for dolly's then had to wait for 30 min only to have them tell me they didn't have any at that location and would have to drive to another location. I had to drive to 2 different locations because the second location they sent me to had only one! When I returned the truck I was told they could check it in for me and didn't have to do the self check in online, well when I received my receipt I was billed for 2 days instead of just one! Thankfully U-Haul customer service department was very helpful they refunded me the extra day I was charged and even refunded me some or the mileage!

Alexis J.
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curtis V.
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Everyone was real nice and helpful

Sheron B.
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Lanny R.
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Staff was GREAT . very helpful and friendly and accommodating.

Amber C.
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This Uhaul has always been good to us. We have storage there and rent the vans for the local college games and for games up to 130 miles away. They are quick to help, even when our booking was not done in advance.. I recommend them 100%

Regan H.
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John D.
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William C.
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Good Deal, professional, and cooperative

Jamie B.
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David E.
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I DO COMPLETELY RECOMMEND THIS LOCATION. Aubrey and her team are absolutly the best U-Haul rental location I have ever dealt with and they are the ONLY U-Haul location in the College Station area that I will use for ANY future rental needs. VERY GREAT SERVICE. David Earnest

Spencer B.
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Awesome

Elizabeth G.
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Martin H.
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Lynn B.
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No issues.

Jose F.
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KENNETH S.
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Amber F.
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Lisa L.
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The girl Andrea, I believe is her name...she helped me completely. The location I rented from did NOTHING for me. I would hire her!!

David S.
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STEVE J.
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So convenient and inexpensive

yidi W.
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Jason O.
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DANIEL L.
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They have more trucks or equipment available than the other location in town (Texas Ave one in college station). The staff is very friendly. Thank you!

Humberto G.
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Sidney H.
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All the people were helpful and great to work with

Madeline S.
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N/A

Geoffrey P.
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Truck must have been driven a long distance at highway speed given the bug splatter. Would like a better selection of boxes.

Lazar H.
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Everything was ready as promised. No issues.

Giles U.
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Cliff B.
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Our truck's box area was extremely dirty and smelled terrible. It had not been swept or mopped and was full of dirt (soil) and bugs (roaches). We, of course, discovered this AFTER getting the truck back to the house. The service provided by the leasing agent was very good. She was pleasant and did a great job getting us hooked up with a trailer before the rain.

Mitch A.
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Renee J.
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Aubrey, at our site very nice, she took good care of us!

michael P.
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Rental agent in Bryan was extremely nice and helpful!

EDWARD B.
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Carlos S.
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Jourdan P.
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I just wanted to take a moment to say THANK YOU! Yall were awesome in working with me and making my move so much easier.

John H.
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Charles P.
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Location was closed during posted business hours.

Manny V.
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wayne H.
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Brittany M.
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Raghuveer L.
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George A.
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Polly H.
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All great, both locations in Bryan, TX and Albuquerque, NM were excellent. Thank you

Lee W.
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DAVID B.
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Jeremiah B.
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dennis J.
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I specified that I wanted to pick up my truck, car dolly, and blankets 2 weeks prior to my scheduled moving day. I chose a dealer just a few blocks away and my movers were to show up early ($130 per hour). I checked a few days earlier, NO PROBLEM. Just prior to pick, I received a call that my truck would be 5 miles miles away and that is just the way it is. I picked up the truck, first the dealer SAID IT HAD 3/4 tank of gas, when she pulled the truck around, OH YOU ONLY HAVE A 1/4 OF A TANK OF GAS SO YOU WILL NEED TO GET GAS. Movers are waiting. Where are my blankets? OH, I DO NOT HAVE ANY, YOU WILL NEED TO GET THEM SOMEWHERE ELSE. She called the dealer close to me and Uhaul comped them for me. Movers waiting at $130 hour. Bad weather moved in by now and it was difficult to load up. This was a very expensive move thanks for nothing UHAUL.

Andrew R.
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Barbrara H.
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Actually turned in truck using overnight slot on 19th but invoice said 22nd. You need to check and log lock box everyday

Klark K.
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Jeff L.
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My original contract (86753159) was almost doubled because of an error by the Anglo clerk at the W. Villa Maria location, on Friday, Apr12. I contacted the corporate office, was assured by Loretta Tillman I would receive $50 off my bill (ref #2179089). When I return on Saturday, Apr13, the Latina clerk (who was also behind the desk on Friday) said with a smug smirk, "You're the guy from yesterday." I asked why the smirk? She did not reply. She completed my rental order, I returned the cargo van on Saturday afternoon with the gas tank *completely full* (doing more than I needed to). I have followed up by email to Ms. Tillman about my discount with no reply, and no contact from the W. Villa Maria location. In sum, the cargo truck was fine but the customer service has been far below expectation and my initial contract was not upheld by the W. Villa Maria location.

Gregg P.
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M DEAN B.
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jacinda M.
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ROBERT S.
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Geoffrey P.
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Jennifer L.
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That truck was a DISASTER! The alignment was completely off, the cab was dirty, the whole thing needed general maintenance, and the gas gauge was impossible to read at the level they want you to refill it.

Junior E.
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The experience was ok. But I did not receive the Dolly and the kart as I had requested. The service assistant forgot. I can understand you forget, but a call to apologize would have been great. I struggled a bit more to make the move possible, and paid an extra person to help. As far as price, it was competitive, same as other moving companies. The convenience was great. Pick up quick and drop off, leave key in box. I did not like that, I was give an location when booking, and after I completed the process, it gave me a different location.

Joe B.
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Quinton S.
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Greg W.
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david Z.
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Tobyn J.
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kelvin C.
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Melvin G.
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Just to continue doing what you do. It was a great experience and we will be using this location again in a couple of weeks for another move. The property manager was awesome and very helpful for us and we really appreciate her for all her assistance.

Ronald W.
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ELSA A.
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Haley S.
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.Beth A.
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My drop off time was 8:30. When I arrived, noticed it said 9. Tried to clean up all the pup hair inside the cabin. It'd poured most of my 2 day move, so the dang hair STUCK. She comes out at 8:30 to say hi and to inquire I'd the correct location and after confirming, expected I'd say she hadda open cuz I was there (as she explained later). I merely stated, I see you don't open for a bit, any way I can get some rags to clean up the mess until you do. She goes and gets me things and says, uh, I was going to run to my daughter's school to bring her her forgotten lunch since we weren't open yet. Sure, of course, I'll be cleaning. She states, you really don't have to worry about that, I see you brought everything, you can just put the key in the box. Sweet as that was, have to be responsible. And she was just as wonderful upon her return.

Billy G.
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Asher N.
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The truck was a little old but all in all it was a great experience.

Steve F.
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I called multiple times and received no answer.

Kerrie P.
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Jasmin G.
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Jennifer L.
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Debbie, the lady that helped me, was absolutely fantastic! She was extremely helpful, professional, and accommodating! She explained everything very well and helped me get everything set up.

Vicki G.
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The managers were very helpful and professional. Great experience! Highly recommend...area is clean, feels safe, and easy access!

bjerrold B.
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thomas M.
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Great Experience- nothing I would change.

Pamela W.
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Tyrone M.
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Rodney W.
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The young lady at the counter was professional and prompt. She helped my daughter get the storage unit she needed as well....

Kion W.
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They are awesome!

Norman M.
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Customer did not leave a comment.

CONCEPCION R.
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Customer did not leave a comment.

Christopher W.
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The location and employees running the store were excellent. U-Haul however was not. I paid 2 weeks in advance to prepare for a move and on the day I planned on moving - a trailer was not within 50 miles of College Station, I lost an entire day of moving and packing.

Larry K.
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David L.
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Great people. Always make a reservation since U Haul equipment can be in great demand.

Jose B.
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Same as above

lee P.
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nora M.
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Kathy B.
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$54 to rent for two hours and drive 14 Miles is ridiculously expensive. No other choice but all the folks w pickup trucks should offer to hire out.

No reviews have been submitted for this location.

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