Customer Reviews for Move It Self Storage
(U-Haul Neighborhood Dealer)

649 reviews

5901 N 10th St   Mc Allen, TX 78504

(956) 992-1395

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(956) 992-1395

5901 N 10th St
Mc Allen, TX 78504

Services at this Location:

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–2 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Raul P. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
1.0

Please have the vehicle or item, that is reserved in advance, actually available. I waited nearly 45 minutes on a reserved vehicle that wasn't even there before a replacement was actually offered while several empty vehicles sat outside.

RUMALDO F. 
Rating:
5.0

Customer did not leave a comment.

Gabriela C. 
Rating:
4.0

Vacuum cabs of trucks, lots of dirt and debris.

nora L. 
Rating:
5.0

Customer did not leave a comment.

Harry E. 
Rating:
5.0

Customer did not leave a comment.

Rene C. 
Rating:
2.0

Maintain your vehicles better.

joanne F. 
Rating:
5.0

Vicente made the process easy and was very helpful. Would definitely recommend!

Jacob M. 
Rating:
2.0

The truck had a really bad odor of rotten corps. The attendant knew about it but still rented the truck to me.

Enrique R. 
Rating:
5.0

Customer did not leave a comment.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

felipe T. 
Rating:
1.0

I made a reservation at a location and was on a strict timeline and the office I was scheduled to pickup from, was closed. There posted store hours said they would be opened online and on the store door but management put up a sign saying they were closed and to call the 800 number for assistance. We tried to get a hold of someone quick as we could see the truck parked up front but no way to get in or to get the keys. The help u had had to get back to work so that hour wasted made my move much more stressful than it needed to be. On top of it all I was quoted $33 and was charged $60 for the used of the truck. I am so dissatisfied I will be sure to leave a review online where others can be warned of just how reliant this service is.

Ivonne S. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Great service.

Roberto A. 
Rating:
5.0

Customer did not leave a comment.

Octavio H. 
Rating:
5.0

Customer did not leave a comment.

Gregory Y. 
Rating:
5.0

self-return was quick and easy.

Martin E. 
Rating:
5.0

I received excellent service from the gentleman at the counter. He helped me resolve an issue, and he was very polite and professional.

Gina B. 
Rating:
5.0

Everything was easy as pie!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

JORGE P. 
Rating:
5.0

Customer did not leave a comment.

Gyu L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

OSEGHALE O. 
Rating:
5.0

Customer did not leave a comment.

efrain C. 
Rating:
5.0

Customer did not leave a comment.

Victoria V. 
Rating:
5.0

Thank you

Robert N. 
Rating:
5.0

Alex made the process smooth! Very helpful!

IRMA S. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Well managed and equiped

Jesse V. 
Rating:
5.0

Alex friendly and helpful. I will not rent UHauls from any other location but this one. I have been to a couple of others and their service doesn't compare to this location at Move It. Great service.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

DOMINGO G. 
Rating:
5.0

Customer did not leave a comment.

Pedro V. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Epigmenio G. 
Rating:
1.0

the truck was not maintained and i could've been killed because of the lack of brakes . i need to file a formal complaint

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Harold G. 
Rating:
5.0

Customer did not leave a comment.

Jesse V. 
Rating:
5.0

No suggestions. Service entirely satisfactory.

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

Israel M. 
Rating:
5.0

Mr Alejandro Vega is very professional individual who explains the rental program and there is no surprises. He is an exceptional individual who takes his job at heart. It was wonderful dealing with Mr Vega!

DEAN S. 
Rating:
5.0

Great service

JOSE U. 
Rating:
4.0

Customer did not leave a comment.

ARON Z. 
Rating:
5.0

Customer did not leave a comment.

RODNEY L. 
Rating:
5.0

Excellent customer service

SOCORRO R. 
Rating:
5.0

Customer did not leave a comment.

SEAN J. 
Rating:
5.0

Good job! Helpful.

Juan S. 
Rating:
5.0

Customer did not leave a comment.

GUO R. 
Rating:
5.0

Excellent customer service.

MARCO Q. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

HERNAN O. 
Rating:
5.0

Thank you

HELIBERTO H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL T. 
Rating:
4.0

Customer did not leave a comment.

Reynaldo M. 
Rating:
5.0

Customer did not leave a comment.

MARIA ELENA R. 
Rating:
5.0

Service was excellent.

DAVID G. 
Rating:
5.0

I'm was completely satisfied. Great Customer Service! Thanks Alex.

ALEJANDRO S. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL F. 
Rating:
5.0

None

HUMBERTO R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

KYLE W. 
Rating:
5.0

Road side assistance never answered . Back door of truck broke and I was not able to use the truck . No one ever called me back but yet I was still charged, I wasn't given any sort of credit .

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

JOEL L. 
Rating:
4.0

It was closed

RAQUEL B. 
Rating:
5.0

Keep going the good word and customer service

MACARIO G. 
Rating:
5.0

Not a thing.

Michael C. 
Rating:
5.0

Great customer service. Thank you.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Highly recommend this establishment for your U-Haul rental needs. Great staff and well-presented establishment.

COLE C. 
Rating:
5.0

Great customer service from Alex!

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Oziel G. 
Rating:
5.0

Customer did not leave a comment.

Carol K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Everything was great. Great service as well.

ABUMER C. 
Rating:
5.0

Extremely helpful

Leonel I. 
Rating:
5.0

Everyone was very helpful.

vangela C. 
Rating:
5.0

Customer did not leave a comment.

OSCAR A. 
Rating:
5.0

Customer did not leave a comment.

Raymundo L. 
Rating:
5.0

Nothing, trucks are in good condition

Dolores R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Thanks so much for making it so easy to know where to go when you want quality service!

Andrea D. 
Rating:
2.0

The manager told me that the truck came in with the car transport attached so he kept it like that for me when I arrived. I had to ask him to remove it so the truck could be loaded. When driving the truck, it didn't seem to drive as well as the other one we rented. When we called the location to tell him, he said we have insurance and 24 hr road service if anything happens. The truck subsequently broke down! An entire part of the drive shaft fell off the truck while driving making the truck completely inoperable. We notified the agent that the truck was in need of a tow because we saw the part fall off from underneath the truck. Regardless of us sending photos, we were forced to wait 90 mins on the side of the highway for a repair person to diagnose. We were told it was policy. The repair person showed up right at the 90 minute mark toured the truck and told my guy to tell me he can fix the truck but he has to go eat first. And he left. Rude. I don't need sarcasm when our entire trip was hijacked by a broken truck we questioned the location about prior to beginning our trip. Then I get the agent who clearly lacked any sense of empathy who was quite intent to be slow and non solution oriented with our needs. She, The representative via text for roadside service was absolutely horrible. She was rude and dismissive of our need to keep going towards our destination only 200 miles from where the truck broke down. I was then called by UHaul and this lady was a gem. She offered to put us in a hotel until a tow truck provider could be located. We declined, but her gesture was appreciated. She also stepped in and removed the agent via text from our correspondence to reduce my stress from her tone and shenanigans. However, 3 hours later the tow truck arrived and we would resume our journey. That tow truck driver, from Patriot Towing and Recovery was AMAZING! He was kind, responsive, knowledgeable, fast and helpful. You should send more business his way! After all this chaos, we didn't arrive to our destination until 4:30 am. We didn't get but only 3 hours of sleep before having to meet our new landlord to get our keys. Due to the broken truck, we lost a deposit with one company and had to pay more money for moving labor another day that was unexpected. UHaul called me on Thursday to arrange the final tow of the broken truck and informed me that he changed the drop off location to my UHaul storage location and that he spoke to someone about the car transport being dropped there as well. However, Friday afternoon, I get notified by UHaul that my rental is late and to contact the original return location to make arrangements to extend the rental. When I called the location on Kathryn Ave, the representative was kind and looked up the roadside assistance claim # I gave her and she said she would take it from there and would call the UHaul storage location to have them close out the ticket. I haven't heard anything from UHaul since. No follow up call to address the fiasco. No close out invoice. Nothing. The truck breaking down in the middle of a mere 600 mile trip should have never happened had the rental location did their job. I expect a call from UHaul to o close this matter.

Carole W. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

So the guy at U-Haul who helped me deserves a promotion and a raise. The regional U-Haul representative for this area should be fired. They were supposed to call me about the reservation I made and they did not. When I called corporate U-Haul they refused to help me. I had to drive around and find my own truck. There was a truck less than a mile from me that U-Haul representatives couldn't find.I think your district manager refused to do their jobs. Why couldn't they find a truck in mcallen when I found one? You'll need to delete your whole online website. The $50 guarantee is a loss leading scam. According to yawls contract you didn't call me and you owe me $50. The whole truck rental online portal where you claim you have trucks and stuff available and you claim a reservations been made and you claim you will call us is a SCAM.If your regional managers can't be bothered to do their jobs, can't be bothered to call their customers, they should be fired. All they had to do was find a truck that was less than a mile away from me to help me. I made a reservation with you guys and you refused to help me. Uhaul corporate: y'all are a bunch of monsters. So like I said, the nice kid at this location who helped me deserves a promotion and a raise. He did what your district manager refused to do which was find a truck and trailer I had already reserved near me. Not near where y'all wanted to be dicks and send me, but near my actual location. It's not rocket science. I especially liked it when your regional manager to try to force me to go to Brownsville after i refused the reservation change to Brownsville. If y'all couldn't keep the reservation, y'all were supposed to work with me to make the reservation right. Your regional representative was supposed to call me and they did not. When I called them they refused to do their job. I would like someone with U-Haul corporate to contact me so I can make a discrimination complaint.

Terrence P. 
Rating:
5.0

Cody provides excellent customer service! Cody is from the RGV Valley and knows the value of building strong relationships w/ his customers! I wouldn't go anywhere else in McAllen but to his store!

Christopher F. 
Rating:
1.0

The total Charge was different, I did not receive a full gas tank and you charge this, I did not received the total of blankets that I request. I'm not feel happy with the charges at the end because they are not clear for me according with the initial request!!!

Karim C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia D. 
Rating:
5.0

Offered to send pictures of outside damage...never received

DIANA C. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
No reviews have been submitted for this location.

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