The gentleman working at the desk was very informative, helpful and friendly The only drawback is the parking lot is TINY! It was very difficult returning the truck because the cars had no where to park while people were returning and renting trucks.
SCOTT R
Customer Reviews for Move It Storage Pecan Grove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything including the service was excellent !!!
RONALD MGood location just didn’t know that I could check in with app should of been told by pick up location!
THOMAS KI have used this location twice because of proximity to my location, but both times, despite notice that the location would be open for business 2 to 6, it was not. Both times I depended on business time notice of 2 to 6 PM, and both times no one was there at 2PM or soon thereafter - very poor business practices. Nor was there any signage indicating where to park the trailer and use the app to close out the rental. I normally want your people to inspect the trailer and close it out, rather than the app ( partly because the app does not use the iphone zoom features on my iPhone 14, which allow a full picture to be taken in close quarters with other equipment ). Second, I was only able to drop off and use the app because I had observed a truck and a trailer in an adjacent field on my previous visit in which I waited till 3:10 to see a live person. No signage existed on the road pointing to where they want items dropped off. The second time I was looking, and I saw the dirt tracks to guess the drop-off point. Finally, no one was helpful, because no one was there, nor did they answer the phone number given on my rental receipt. . .it went to some call service who knew NOTHING. By comparison, I have picked up trailers at your two locations on W Waco Ave, Waco TX, and both did answer the phone, and were inviting and sharp as a tack, the complete opposite of what I experienced in Richmond, TX.
JOHN FFriendly staff. Helpful in getting all setup. Quick check out and quick check in on return.
JEFFERY FI know these vehicles are rented for many different things, but when we opened up the back it was a strong fish smell (likely transporting seafood). We were able to get it out but the smell was pretty bad
DONALD BCustomer service gentleman was awesome!
EUNICE LThe location was great! Uhaul rentals always seem to be a mess. The day before the rental I had not received a confirmation. When I stopped in to the location that I picked the truck was not going to be available. Uhaul had me driving across town for the truck. Glad I did not show up at 7am the next day as planned. That location was able to have a truck at 10am at a closer location which I took. Seems like it is always a crap shoot whether a truck will be available or not. There are no other truck rentals in the area or I would try anyone else besides Uhaul.
SCOTT DThey were so friendly and great to deal with. Awesome.
TENA SManager had to be called in, there was nobody working there. I waited over an hour before someone showed up only AFTER I called Uhaul to figure out what was going on. Manager was very grumpy and acted like i was an inconvenience.
SCOTT CThe man working at the desk was very nice. He put the trailer on my truck and ensured that it was done correctly. Thank you, Sir.
stewart nexcellent person who serves
Juan CVery professional and easy to work with. Trailer was ready for pickup on time.
Brandan MAwesome customer service and reliability by the office staff.
DIONNA BEverything was great! Great service, great location!
Marius TWindows inside and out were all dirty. Very hard to see out. No windshield wiper fluid either which made it difficult to clean while driving.
Derrick VVery easy pickup and return, trailer in great shape, online process was quick and easy, staff was very friendly and helpful.
John CPut e track in each rental
Gaetano GThe person who checked the truck out to me was friendly, courteous and knowledgeable. The whole rental process was quick and easy.
Monty BEverything was just fine. It was great just drop off and put the key in the key box. The only thing I would like to see E track with straps.
Gaetano GExcellent
Linda Bcompetitive pricing, truck in great shape, safe to drive, easy to handle, smooth checkout checkin process
Sergiu BImprove the Mobile app. It wouldn't upload photos.
Wayde WThe manager was very friendly, Professional. Fast pick up and drop off was easy. Highly recommend.
Tiffany MExcellent customer service! I give 5 stars
Mohammed KMake it easier and faster for a mobile pick up, other then that experience was great.
Michael RManager super helpful
Adrian BVery friendly and helpful
ericka hHe is very nice person
Dean DKeep up the good work.
rikke tBuzz was very helpful and polite. He is always available for Uhaul pickups and drop offs. I will be using him for company usage.
Annette TGreat service, friendly and professional. Highly recommended.
Jorge LWhen I did go there There was a truck which I need but there was no appliance’s dolly! But I did rent it online 1 day ago. And I was shocked when they said “we have no dolly” So I did get truck but i couldn’t do works without dolly. And I turned back to location and dropped off truck. Why did rent uhaul truck ? Why did I pay for this ? And I always trust u haul and I always work with U-Haul. But my experience was terrible
Sevil SI will rent at this location again
Eliza ARental truck had 179,000 miles. Ran and rode pretty rough. Time to retire it.
Melvin REasy n smooth experience. Made a call, stated my requirements and supplied payment details. Truck was reserved. Getting there, all I had to do was identify myself and was handed the keys to a new and clean truck. No hustle
emanuel msmooth day. Thank you
Bruce KDon’t shut down the entire store to go to lunch for over an hour. Hire help or bring your lunch! That was ridiculous! I waited over an hour to get a truck!
AARON FBest rental experience. Awesome friendly service
james lThank you for the help!!!
Tia SEverything looks good. One problem is that I made an appointment at 8:30 a.m., but the U Haul system sent me a message for an appointment at 10 a.m.
Dongliang LThe process to pick up and drop off was very smooth and very fast. Truck was I. Good shape and I have no complaints. I just rented another truck from the same place.
Curg CEasy to find and the office personnel were very friendly and helpful
Josie MThe truck I reserved was not at the location. Waited an hour and the truck still wasn’t there. They gave me a truck that was there and stated I had to have it back by 9am where I reserved a truck for an entire day. My rental was for an estimated $55 and they charged me $100. I need someone to credit me for my inconvenience and the extra money I had to pay and lost time for waiting on a truck and having to rush to move my items as I only had 12 hours with the truck instead of the 24 hours in my original reservation
BRYAN WNothing to do differently. Buzz was very helpful, courteous, and professional.
James CFix your computer system. I was not able to reserve a truck ahead of time because the system kept giving me a message to check a box that was already checked. It also took an extra 45 minutes at the shop because your computer system was slow as hell for both me and the person ahead of me. he wasn't able to give me paper copies, just emailed receipts. the clerk did great but y'all need to get your systems working better.
Roberta Ceverything went as needed and ,yes, I will use U-Haul if needed again
LB BShows they open at 9 they don’t open until 10 my pickup was at 8am rideshare U-Haul said they had to change it last minute because they didn’t get the truck ready Guy at store said he never received the order but somehow had all the Dollie’s and mattress pads stacked neatly together waiting for me DONT know/care who is at fault because they were just blaming the other person In the end I’m the one that has to wait 2 hours to pick up a truck and they didn’t even say sorry
JOSEPH JHighly recommend, no improvement is needed for this location.
MILFORD Sgreat service and Buzz was so helpful and professional.
EUNICE CThe U-Haul they gave me was really old and the door on the uhaul was very hard to open and close, it kept getting jammed.
melanie s