Customer Reviews for Move It Storage - Spring
(U-Haul Neighborhood Dealer)

48 reviews

25222 Aldine Westfield Rd   Spring, TX 77373

(832) 764-8782

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(832) 764-8782

25222 Aldine Westfield Rd
Spring, TX 77373

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Shepard T. 
Rating:
5.0

U-Haul is the absolute worst. I gave 5 stars because the location was great. The ladies that run it were helpful... BUT every part of my interaction with any U-Haul products or services was a terrible, terrible experience. I have moved over 30 times as a military member and the shit I had to go through to get this U-Haul this time was so absurd. I will never use your app, software, or systems ever again. I will work with the locations, because they are actually people that give a fuck, unlike U-Haul corporate.

Jeremiah P. 
Rating:
3.0

Allow customers to fill in review info later. This should just be a simple mobile drop. “Here's your key, here's a pic of where I parked it. Thanks” After a long day of moving, nobody wants to stand there and fill out review questionnaires. We like doing such things on our own time. Thank you.

Michael W. 
Rating:
2.0

If the store is open during specific hours and I return the truck during those hours and you close shop for what ever reason during operating hours I should not be charged an extra 20 dollars for it. I did t do the virtual check in because I brought it back before the office closed. I received a phone call 20 mins later and said that I will be charged if I do t come back to do a in person check in. That's ridiculous.

David R. 
Rating:
5.0

Customer did not leave a comment.

Felicia S. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
4.0

Only had one issue. At the time of returning the truck the place was closed. Manager has to run between two stores. Had to wait for them to come back and finish the returned process.

Erick M. 
Rating:
5.0

Customer did not leave a comment.

ARCOLA M. 
Rating:
5.0

Customer did not leave a comment.

Eddie F. 
Rating:
4.0

Customer did not leave a comment.

Jessica H. 
Rating:
4.0

Customer did not leave a comment.

ANGELICA H. 
Rating:
5.0

Customer did not leave a comment.

Esther C. 
Rating:
5.0

Customer did not leave a comment.

Kendric S. 
Rating:
3.0

Customer did not leave a comment.

Ralph B. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
4.0

Customer did not leave a comment.

DEAN H. 
Rating:
5.0

Customer did not leave a comment.

Clinton H. 
Rating:
5.0

Very accommodating. I needed and appreciated the service of late night drop off

LOUIS G. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

The uhaul I reserved had half a tank of gas .. it took to long to obtain it even after choosing mobile phone check in

Keishan W. 
Rating:
5.0

Angel helped make it a great experience. TY

LORRAINE G. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Nothing at all. Everything was great!

Ashley W. 
Rating:
5.0

This guy was very nice. Everything went very well. Nothing to add

Roxanne R. 
Rating:
5.0

Customer did not leave a comment.

Becky S. 
Rating:
3.0

Truck steering was dangerously in need of service.

Tracy C. 
Rating:
2.0

The truck was old and dirty. Looked like it had not been cleaned in a long time.

Joseph B. 
Rating:
5.0

Staff were extremely polite and helpful.

GRAEME M. 
Rating:
5.0

Customer did not leave a comment.

Mariely R. 
Rating:
4.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

I think whatever issue caused me to be unable to update my drop-off location to the correct place & upload the pictures I took needs to be looked at. If someone had drained the fuel or broke into the truck while it sat there all Sunday afternoon at the drop-off location in Spring, TX, until Monday morning, it might have been held against me, which is scary to think about.

Felicia S. 
Rating:
1.0

Yall over charged me and I dont even know if the uhaul was sanitized when I picked it up.

Aaron V. 
Rating:
5.0

Customer did not leave a comment.

Shari H. 
Rating:
5.0

Maintain the same standards you displayed to us first time customers.

Marissa G. 
Rating:
5.0

Outstanding experienceq

RICKEY EUGENE P. 
Rating:
5.0

Customer did not leave a comment.

Tracey J. 
Rating:
4.0

Nothing you can do about it, but better weather would be nice… :)

Kirc B. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

Customer did not leave a comment.

Rhonda G. 
Rating:
5.0

Staff was very helpful and professional.

Florence S. 
Rating:
5.0

Great people!!!!!!!

Steven L. 
Rating:
3.0

Truck need to be aligned and smelled like cigarette smoke

Evelyn S. 
Rating:
5.0

Nothing to improve. Very prompt and good customer service overall, will definitely do more business with this location.

Toccara R. 
Rating:
5.0

Customer did not leave a comment.

JOEL IVAN P. 
Rating:
4.0

Customer did not leave a comment.

GAYLE ALLISON K. 
Rating:
5.0

Excellent customer service!

Garrett I. 
Rating:
5.0

Customer did not leave a comment.

JUDITH C. 
No reviews have been submitted for this location.

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