Customer did not leave a comment.
Shepard T.
Customer Reviews for Move It Storage - Spring
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul is the absolute worst. I gave 5 stars because the location was great. The ladies that run it were helpful... BUT every part of my interaction with any U-Haul products or services was a terrible, terrible experience. I have moved over 30 times as a military member and the shit I had to go through to get this U-Haul this time was so absurd. I will never use your app, software, or systems ever again. I will work with the locations, because they are actually people that give a fuck, unlike U-Haul corporate.
Jeremiah P.Allow customers to fill in review info later. This should just be a simple mobile drop. “Here's your key, here's a pic of where I parked it. Thanks†After a long day of moving, nobody wants to stand there and fill out review questionnaires. We like doing such things on our own time. Thank you.
Michael W.If the store is open during specific hours and I return the truck during those hours and you close shop for what ever reason during operating hours I should not be charged an extra 20 dollars for it. I did t do the virtual check in because I brought it back before the office closed. I received a phone call 20 mins later and said that I will be charged if I do t come back to do a in person check in. That's ridiculous.
David R.Only had one issue. At the time of returning the truck the place was closed. Manager has to run between two stores. Had to wait for them to come back and finish the returned process.
Erick M.Very accommodating. I needed and appreciated the service of late night drop off
LOUIS G.The uhaul I reserved had half a tank of gas .. it took to long to obtain it even after choosing mobile phone check in
Keishan W.Angel helped make it a great experience. TY
LORRAINE G.Nothing at all. Everything was great!
Ashley W.This guy was very nice. Everything went very well. Nothing to add
Roxanne R.Truck steering was dangerously in need of service.
Tracy C.The truck was old and dirty. Looked like it had not been cleaned in a long time.
Joseph B.Staff were extremely polite and helpful.
GRAEME M.I think whatever issue caused me to be unable to update my drop-off location to the correct place & upload the pictures I took needs to be looked at. If someone had drained the fuel or broke into the truck while it sat there all Sunday afternoon at the drop-off location in Spring, TX, until Monday morning, it might have been held against me, which is scary to think about.
Felicia S.Yall over charged me and I dont even know if the uhaul was sanitized when I picked it up.
Aaron V.Maintain the same standards you displayed to us first time customers.
Marissa G.Outstanding experienceq
RICKEY EUGENE P.Nothing you can do about it, but better weather would be nice… :)
Kirc B.Staff was very helpful and professional.
Florence S.Great people!!!!!!!
Steven L.Truck need to be aligned and smelled like cigarette smoke
Evelyn S.Nothing to improve. Very prompt and good customer service overall, will definitely do more business with this location.
Toccara R.Excellent customer service!
Garrett I.