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JAMES S
Customer Reviews for Mr Auto Repairs & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location that I originally was to pick up was changed and I didn’t appreciate that . The drop was set to undisclosed location but when I went to drop off at the nearest location to where I moved to I had to call customer support because it had drop off location to where I picked up in Maryland which made no sense totally not convenient. I was not financially compensated for all the trouble uhaul gave me from pick up to drop off and I put more gas in then what I received the truck and charged extra for it. I definitely will not be renting uhaul ever again unless I am financially compensated for the all the issues I had it’s ridiculous!!! Moving is stressful enough and I don’t need a rental truck company adding to the very high stress level. DO BETTER!!
SCOTT HThe process to rent through the app took more than 1/2 hr with repeated trips to where the vehicle was kept vs where the key was. The app was NOT user-friendly and kept sending me back without an error message. Same with the return.
Karen LShitty at communication paid 363 dollars for a truck for one day.
Melissa CEverything was great
Drew AMy comments have nothing to do with this pick up location, they were great! I requested a location near Kennett Square PA was assigned, then this was changed to a location further away and the day prior to pick up I was told I needed to pick up in Elkton at this location that is an hour from where I was, I did receive a $50 credit for this rental, but my time and fuel are worth far more than that, as a customer this type of service is not acceptable.
Roydean AZero issues friendly staff.
Cody VThe shop was closed upon arrival. Waited 20 minutes before owner showed up. They were extremely nice and apologetic, but some type of signage or warning would've been nice so that we didn't waste our time waiting
William RIt was a drop and go
greg tAlways check to make sure there is oil and transmission fluid in all your vehicles before they leave the shop
mary cAbsolutely amazing customer service! Good prices, very clean!
KELLY CDrop off was before due date. Office was closed on Sunday.
Sharon N