Customer Reviews for Mr B Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mr B Service Center

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Nereida H. on

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Darssy L. on

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The customer service was terrible. Went in said good morning to the gentleman sitting at the desk and he looked at me like I was from out of space. He didn't great me back or say a word to me. So I repeated myself again. I got a "yes" so I told him I'm sorry I thought you didn't hear me since you didn't reply to me. The rest of the interaction was terrible. Told me he wasn't sure why I came in since I did a online check in. Well instructions told me to go in and let them know so they could inspect that my truck could hitch the trailer. Overall I would recommend uhaul just not this location. This location is terrible.

FRANK H. on

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Roy P. on

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Joyce S. on

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jaime D. on

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excellent service mr b very proffesional

Howard B. on

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Sandra K. on

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FRIENDLY- HELPFUL

Todd C. on

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Dianna W. on

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Malarie I. on

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The back of the van was full of wooden crates stacked on top of each other up to my waist which limited my use by 25 percent. There was trash and fresh blood sitting in a small puddle inside which I was told was meat that was transported earlier that day when I reported it after my move.

Oscar L. on

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I was sent to the Ghetto ! when I got there the Very Rude person wouldn't even answer my most Basic of Questions like " When do I have to return it " . and " When do you close" He was rude and snappy with me !! He said he was Computer Illiterate !! WHY IS HE BEHIND A COMPUTER THEN ?!? I then told him " I am running behind schedule ... He responded with " You don't look like your behind schedule BOY " This was the single WORST customer service experience I've ever had in my life and would NEVER recommend U Haul to anyone and I cant wait to post my experience on Facebook !!!!

Chris L. on

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I originally had a trailer reserved at flagship in Port St. Lucie. My employee goes to pick it up yesterday and they tell him they are not renting anything today. No one ever called this wasted over an hour of my business time and will think twice about rented from them again. Had to reserve from Mr B’s at the last minute. Very in professional. They said that it wasn’t their fault corporate was to make that call to me.

Felicia J. on

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Horrible experience. I will contact Uhaul.

tim B. on

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Calvin R. on

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Didn’t even know where to go just Seen a few trucks sitting outside so I pull in and it’s like a lawn mower shop or some scrap yard had to walk thru a scrapyard to get to them thanks

Edward P. on

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Great Service

Dexter P. on

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He is a very nice man with fast service.

Robert N. on

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Mr. B is the Best!

Hector T. on

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Mr. B, and Tom are excellent human beings which everyone will be like them. Hector F. Tosta

Joseph D. on

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Told me I didn’t have a reservation when I did. Told me there was no way that I rented the trailer. Then gave me a different trailer than what was on my reservation. Told me I couldn’t return it back to my home city which I later did

Jose V. on

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Erica A. on

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A very rude and sarcastic agent. We expressed concerns of being rerouted secondary to mileage. His reply was “it’s only 3 miles that should cost you $30. You got big money so you should be able to pay it”. I replied “I will do the self check in sir. I don’t have to tolerate your sarcasm”. He wouldn’t even say where to put the truck.

Virginia O. on

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jorge I. on

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gloria H. on

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great service

Doris H. on

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I rented a tow dolly. Mr B was very friendly, helpful and courteous. The gentleman that hooked up the dolly was the same. Very knowledgeable and did an excellent job.

David N. on

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Mr B’s the man

William P. on

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The first place I went to was closed when I got there at 2:00pm. It was difficult to get in and out on busy route 1. I would no recommend either location.

james B. on

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excellent service

JEREMIAH H. on

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jazmine H. on

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Continue to have excellent customer service

William W. on

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ken G. on

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At first they didn’t want to put the car on the trailer but I forced him to do it because I didn’t know how I would later tfind out that they didn’t do a very good job the car almost came off the trailer and I had to get it reattached at a U-Haul facility.

Marion M. on

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Kenneth H. on

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First of all i went to the uhaul at Address: 3626 S, US-1, Fort Pierce, FL 34982 and had a bad experience. I took the larger ball off my truck and wanted to buy a 2in ball from them. They said they couldnt install it because they couldnt use the air impact gun... so i said could i just back up to where it is and they said no. So i said so you want me to go home and use my air gun to put it on and at that point the manager walked by named Greg and he said whats the problem so i explained what i wanted to do and he waved his hand and said whatever and walked away and mumbled what the fu$k...i heard him. So while filling out the paperwork he disappeared to the back and called the guy waiting on me through his headset and told him we couldnt rent me a small trailer because my receiver was rusty..... I said it is steel of course it looks rusted but its solid and he said sorry. So i take it to WilDar trailers up the road and they inspected and said it was fine no problem. So i went to this uhaul and they inspected everything and it was fine and i rented it for 5 hours. I am 63 years old, home owner, tax payer and business owner. This guy Greg had a major attitude towards me. I never raised my voice or said anything derogatory for him to treat me like that. I was gonna just blow it off until i seen there was a place for comments. If you need to talk to me you can reach me at 772-332-3600 Thanks Kenneth Hoopis

elmer M. on

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No issues.... Well done in every aspect.. thanks

Roosevelt B. on

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Bob M. on

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John G. on

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Carey M. on

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RALPH M. on

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Theodore E. on

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Great guy, Mr B

CAPRONA L. on

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MR. B WAS AWESOME

PATRICIA P. on

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Patricia G. on

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This business was very professional staff highly recommended. Friendly and soo informed there was a 2 minute wait paperwork done. The entire process took less than30 minutes. I'm very pleased with the service at Mr. B.

Frederic M. on

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Sherry S. on

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JEFFREY G. on

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Kirk J. on

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When I called about drop off, I was told they were open until 8pm. I arrived at around 7pm to find no one and business closed for the day. I went to the next neighborhood uhaul (502 N 22nd st.) to drop it, since someone was there. The attendant's attitude was such that I decided to drop at the original assigned drop off. The attendant chided me before I even told him why I was there, saying he didn't accept trailers but that I could leave it there anyway. Since he was projecting irritability, condescension and reluctant accommodation, It appeared a less than optimal place to drop the trailer. After dropping the trailer, I received an email from UHaul implying I had not dropped it off. I replied with a photo of it at the business where I dropped it, and see that there may be "issues" at the drop off location.

Michael H. on

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Gregory W. on

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The location is a mess. Two trailers were the only U-haul vehicles there. The trailer was dirty and greasy inside. I was charged for insurance that I did not want.

Monique B. on

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Melanie C. on

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emiliano T. on

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emiliano T. on

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profesional service

Gabriel H. on

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kendra W. on

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excellent service

Scott M. on

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Wanda T. on

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ulrica J. on

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great service

George B. on

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A dump of location, but good people service

Ronald M. on

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very nice owner but terrible location and very dirty equipment.

lisa G. on

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excelent service

Emmaniesse M. on

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very profesional great service

Jaime R. on

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Mr B very friendly and helpful

Alexander F. on

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Lights were not working and was over priced

Lillian O. on

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The truck was not there once I arrived. The location was not set up for automatic pickup through the app service. I called the owner of the shop and he decided to tell me I waited to late to be moving. Once the district manager called and had him come to get me the keys, he also thought to argue with me. He told me I was interrupting his movie "GUN SMOKE", and that this new technology is not working, and reminding me that I should have arrived earlier if I planned on moving. He was extremely unprofessional. The next day, I was also charged for 2 days. My worst experience with Uhaul

Terri B. on

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Ranesha G. on

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WILBERT C. on

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Truck has multiple leaks. Got furniture wet during trip rain. Truck was clean , but needed alignment. Very hard to drive.

michael G. on

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Darlene W. on

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Nothing

maryann B. on

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Jessica D. on

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Not charge customers for already broken equipment.

Teresa M. on

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Very good experience!

VERNON B. on

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Donald G. on

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Richard K. on

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Yvonne E. on

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Mr. B was friendly and pleasant, he provided excellent customer service. I highly recommend this location.

Sylvia N. on

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Terry P. on

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Not customer friendly. Dirty. Had to wait 30 minutes for the only person with the ability to run the comuter to get there. I will never go there again

Joyce B. on

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Patricia G. on

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Site is a junk yard

ALBERT B. on

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Carrie H. on

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The truck had a roach in it. I recommend spraying the trucks when they are returned with bug spray so that customers don't receive truck with roaches that could get into their belongings.

Charles W. on

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Very Friendly, professional and courteous. Thanks for making rental fun.

Kermit R. on

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Val P. on

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Very sketchy looking location. I did not feel safe

SHEMETRA W. on

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jacob J. on

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Horrible!!! I will never rent from U Haul ever again. Nasty customer service.

Raymond A. on

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Great service is hard to come by these days

JOSEPH B. on

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Robert N. on

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Add use of appliance dolly for free.

Doug V. on

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Sad I had to drive 30 miles from Stuart to rent a trailer! Uhaul should get a closer dealer there

Steve H. on

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No comment for this lication

laneeda R. on

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This gentleman was very friendly and kind.Made us feel good and actually asked us if we were satisfied. Excellent service !

Gene G. on

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Raymond A. on

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Jeff H. on

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Only thing wrong was with truck - no key lock for roll up door that is usually attached to it in my experience.