Customer Reviews for Mr G Shell
(U-Haul Neighborhood Dealer)

168 reviews

5952 Gauthier Rd   Prince George, BC V2N5M4

(250) 277-4981

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(250) 277-4981

5952 Gauthier Rd
Prince George, BC V2N5M4

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

When I first got the unit it had garbage on the inside and I cleaned it out before dropping it off

Nickoles D 
Rating:
3.0

It’s a gas station first and foremost and second is U-Haul. They don’t seem to prioritize the rentals. Way offsite in a dirt parking lot. Staff unsure of product.

Andrrw G 
Rating:
3.0

I have no idea. You guys are beyond fucked. There’s really no way your employees could improve. Start hiring people with an IQ of at least 100? That might help? That’s a serious statement. Hire intelligent people.

WILLIAM B 
Rating:
3.0

Clerks said there was no reservation but I showed them the confirmed reservation on my phone and eventually they found it. Took a very long time for check out and check in procedure, it seemed like the clerks were not properly trained on the U Haul system. They were friendly but clearly not given the ability to efficiently process transactions. I would recommend that management spend more time training and making sure the clerks know how to use the system. Also the trailer latching pin thing was bent making it hard to lock and unlock. The trailer was dirty and had gravel and plant matter from a previous customer.

Devin B 
Rating:
4.0

Customer did not leave a comment.

Randy S 
Rating:
3.0

Contact customer beforehand if it is anticipated that the entire equipment order cannot be fulfilled.

Christa G 
Rating:
4.0

the only problem with the rental was there were no shipping blankets that were ordered which was a big issue as we never knew this until we picked the trailer up

Gary R 
Rating:
3.0

Customer did not leave a comment.

Alexandra R 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
2.0

There was only one attendant and she was interrupted a few times. I spent almost 45 minutes to pick up the trailer because there was issue with the rental agreement. This is not the first time I had issue with this location. I was trying this location because of its proximity to where I was going.

Sylvain G 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
3.0

Customer did not leave a comment.

Jack N 
Rating:
5.0

Customer did not leave a comment.

Ray C 
Rating:
4.0

Customer did not leave a comment.

Lynn M 
Rating:
3.0

Customer did not leave a comment.

Mike B 
Rating:
5.0

Customer did not leave a comment.

Jean-guy m 
Rating:
2.0

The website crashed at my pick up location resulting in delaying my move by 3 hours with no compensation.

Nadiya W 
Rating:
5.0

People were friendly and fast to get me on my way

Gordon G 
Rating:
4.0

Customer did not leave a comment.

CARL J 
Rating:
3.0

Customer did not leave a comment.

Tyler M 
Rating:
1.0

I was given an Arizona truck with summer tires to go through the Rocky Mountains in winter. Pretty sure this was illegal as winter tires are required by law in British Columbia. I didn’t notice the tires until too late but luckily the roads were clear. The truck was dirty, not swept out and still had a trailer car dolly attached which I had to unhook. The staff were simply gas station workers and didn’t look at anything except the mileage and gas level. No washer fluid and the check engine light came on part way through the trip. Obviously no pre trip service was done and this location should not be a u-haul dealer. Finally, I ordered 48 blankets but they only had 3. Lousy experience.

Dennis J 
Rating:
1.0

Customer service was lacking, wasn’t able to pick up U-Haul in desired location so had to travel to pick up a truck, the truck was dirty and wasn’t able to upload a picture of the box, also didn’t get confirmation that they accepted the truck when I dropped it off the night before it was due to be returned. Awful service.

Kyla W 
Rating:
5.0

No complaints. Very helpful.

Sally H 
Rating:
5.0

Customer did not leave a comment.

Crystal P 
Rating:
1.0

Uhaul broke down half way on the trip. Major transmission problems. Ww were stranded for 2 days. New uhaul was dirty and only had 1/4 tank of gas, but I had just filled up the last one. Uhaul hired mechanics to move my stuff to the other uhaul and they couldn't fit all my stuff in. My dad had to fill his truck and drive 12 hours round trip to get all my things to the destination. The mechanic/movers did not pack stuff well and things were broken. Boxes opened and things all over the uhaul. I dropped off the uhaul with 1/4 tank of gas and got charged for gas. 100% would NOT recommend or use Uhaul ever again.

Lisa A 
Rating:
5.0

Customer did not leave a comment.

peter g 
Rating:
5.0

Customer did not leave a comment.

Peter E 
Rating:
3.0

I was very disappointed in Uhaul after not giving a credit for returning the trailer 2 days (42 hours) early. I picked up a 6x12 trailer in Kamloops on Thursday morning at 9:30 and dropped it off at the Shell gas station around 3:30pm on Friday. The Shell had no other 6x12 units to rent, which meant that potentially someone could have rented it that day. How is that fair and justified that I could potentially be paying for someone to get use out of the trailer that I am still paying for??? Double dipping by Uhaul? The week prior, my girlfriend rented a 6x12 trailer in Kamloops and returned it a day early in Prince George and received a $60 refund on the unit. Not impressed at all with Uhaul or the staff at the gas station who spoke very poor English and failed to acknowledge why I was upset. Will definitely be spreading the word if nothing is done about this. Kevin

Laurent K 
Rating:
1.0

Customer did not leave a comment.

JOE L 
Rating:
2.0

No dolly despite allowing me to book made moving very difficult

Lauren C 
Rating:
2.0

None thanks

Daniel C 
Rating:
3.0

I ordered the car puller to be in Quesnel at the same time as the U-Haul but it was not had to drive to Prince George one hour and 15 minutes each way at my cost I don’t feel that I should’ve paid the same price when I had to go pick up the trailer

Harley G 
Rating:
5.0

Customer did not leave a comment.

Carmen K 
Rating:
5.0

There was confusion about where we were supposed to drop off the trailer. The number and location we were given said they did not deal with uhaul. This should be reviewed by the company. It was an address on Chilako drive

john r 
Rating:
3.0

Check wipers to make sure they work properly. Seems like the thermostat is not working on the truck Service truck more frequently, especially when the customer is going on a long trip. Ensure the car transporter has working lights. Both car dollies at the first location were were not fit for transport.

Roderick M 
Rating:
4.0

The location we ended up getting our rental from was good however, the original location we were booked at was a terrible experience that ended up costing us extra time and money and we were very disappointed in our overall experience with U Haul. The original location we booked with did not open when they were supposed to on our rental day. This left us stuck without a truck for an additional 2+ hours until we were able to rebook with another location. This cost us extra in fuel as well as in having to pay our hired moving help for an additional 2 hours. This also set us back on time, which is important on a moving day. It was a very frustrating experience.

joseph b 
Rating:
1.0

The truck was not cleaned inside, was on empty, and they were all in snow. I was told that if I cleaned it and put gas in I would be credited, but the gas credit was far less than I used. The staff was kind, but not very helpful.

Kristina R 
Rating:
3.0

Was frozen in 4” of ice , had to chip the tongue and chains out ! Attendant was helpful and brought hot water and a hammer

Dave D 
Rating:
3.0

For starters the cost. UT cost me over a 1000.00 to rent a uhaul for 10 days plus mileage. Overall the price I was very displeased with

Kristy G 
Rating:
1.0

The trailer I rented was covered in snow and ice. The safety chains and power wires where frozen to the ground in 3 inches of ice. After I dug out the trailer and got it hooked to my truck I had to repair the wiring harness.

James H 
Rating:
5.0

Customer did not leave a comment.

patrick p 
Rating:
3.0

Customer did not leave a comment.

Simone M 
Rating:
3.0

Customer did not leave a comment.

Simone M 
Rating:
4.0

Customer did not leave a comment.

JAMES P 
Rating:
2.0

Customer did not leave a comment.

Derek K 
Rating:
3.0

Customer did not leave a comment.

Nick G 
Rating:
4.0

Customer did not leave a comment.

Ken B 
Rating:
5.0

Do not bother renting dollies or blankets because they don't have them. Best bet is to make sure you have your own supplies.

Carianne R 
Rating:
4.0

Customer did not leave a comment.

Mike T 
Rating:
5.0

Drop off was flawless. At least that was a positive from the rest of this horrendous cluster fuck.

Alan P 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
4.0

Customer did not leave a comment.

donna b 
Rating:
1.0

The persons who rented the unit to me were unprepared and seemingly didn’t know how to do the check out process. There was no walk around of the unit. The unit came with less than a full tank of fuel. There was nowhere near the amount of moving blankets I requested. Then there was the truck itself. When you started the unit all you can hear is exhaust leak. All you can smell is exhaust leak. After some further inspection I find the exhaust manifold is cracked and pouring exhaust our under the drivers feet. This is in no way safe for people to drive. While my wife was driving behind me she noted the tail lights were flickering like mad whenever I would brake or signal. The headlights were dim and poorly aimed making them next to completely useless. Thankfully most of my driving was done during the day. The windshield wipers were so worn out they would barely wipe the big wash off the windshield. When climbing hills there was a loud squealing coming from under the cab , not the engine most likely transmission. The cab was dusty and had spilled drinks of previous renters on the floor. The exterior was filthy with dust and a thick coating of bugs all over the front. I did not expect to have a brand new unit to drive across the province but this thing should be retired and put to scrap , I was incredibly lucky it survived the trip. I am so unimpressed with this rental unit and location I would recommend they not even remain open.

RYAN C 
Rating:
5.0

Customer did not leave a comment.

Shelly L 
Rating:
3.0

Customer did not leave a comment.

Judy W 
Rating:
5.0

The price quotes online should match when a person calls to make a reservation. If a discount is given to a customer, it should be honored. If it's in question then customer service should have access to recordings Immediately or other staff members qualified to do so.

teresa f 
Rating:
3.0

Customer did not leave a comment.

AARON T 
Rating:
3.0

The drop off staff was rude and made me feel like I was bugging him with my questions. I never used their services before and I wanted to make sure I completed my end of the contract. But he snapped and seemed bothered that I should have questions dropping off equipment and just leaving it there. Other than that I was very satisfied with uhal's service and would use it again if needed.

Allen O 
Rating:
2.0

The branch doesnt release the unit until 9am but from your website i was able to book 8am. Either change the branch schedule or disable the time earlier than what theyre told to entertain customers. Its not the employees fault, its the management. I had to wait doing nothing just because there’s a procedural error.

Lou B 
Rating:
2.0

The whole uhaul customer service and experience was stressful from the day i found out I couldn't tow with my explorer. Then the day before moving I got a call saying I would have to pick up the trailer out in Bear Lake. Then I was told both truck and trailer would be at Gauthier..... No truck there so I ended up driving back across town to Hands On for the truck then back again for trailer. Although Pitt Meadows drop off location was not marked well the service was much more pleasant and helpful.

Diane J 
Rating:
2.0

Some slight communication issues with no knowledge of trailers

James J 
Rating:
4.0

Customer did not leave a comment.

Chris H 
Rating:
5.0

Customer did not leave a comment.

Mark Z 
Rating:
2.0

Safety chains were damaged from being dragged. Lady did not speak English well at all. Did not check on the way I hooked up. Lucky I know what I'm doing.

Doug G 
Rating:
4.0

Customer did not leave a comment.

Matthew C 
Rating:
4.0

Customer did not leave a comment.

Donna O 
Rating:
5.0

Customer did not leave a comment.

Elwood J 
Rating:
5.0

Customer did not leave a comment.

Phoebe K 
Rating:
4.0

Customer did not leave a comment.

Tony M 
Rating:
5.0

Customer did not leave a comment.

JATINDER N 
Rating:
1.0

Rude representative

Jared U 
Rating:
4.0

The truck stunk of cigarettes - it would be nice if trucks were no-smoking. I'm not sure why I got billed for 2 days, when I returned the truck (after store hours) on the same day as I took it out.

JULIAN E 
Rating:
5.0

I think you all did an awesome job, friendly and knowledgeable 👍😁

William S 
Rating:
1.0

The lady behind the counter is the same one I had previously who had no clue what she was doing. Finally she asked someone else to help while she then played on her phone. Mind you this is after the 1st time when she refused to let me drop it off because it was after 5 pm and their paperwork said we could return it at anytime and had to videotape her admitting to not helping me before she finally would.

REN G 
Rating:
5.0

Customer did not leave a comment.

JOAN U 
Rating:
5.0

Customer did not leave a comment.

GERALD F 
Rating:
5.0

Customer did not leave a comment.

Carolann S 
Rating:
5.0

Customer did not leave a comment.

Eric G 
Rating:
1.0

Charged me extra days for no reason. Reimburse my money you theives.

LAURENT T 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER J 
Rating:
5.0

Customer did not leave a comment.

MARTY M 
Rating:
2.0

Reserved uhaul for 8 am pickup, was confirmed for self pickup when the uhaul rep called the day before. When I arrived at the location at 8 am the pickup instructions said I needed to wait until 9 am for hand delivery of the vehicle. The uhaul representative was late arriving to work. I did not receive the truck until nearly 9:30 am and lost out on 90 minutes of my reservation and moving day.

Zachary D 
Rating:
5.0

Customer did not leave a comment.

wayne j 
Rating:
4.0

Paved yard instead of pot hole filled yard.

Jouni L 
Rating:
3.0

Make sure the units are clean. the unit I rented was not clean! I could smell cigarette smoke and marijuana when using the air There was no tie down for the dolly. Oh and just as a side note. my original pick up location was in Valemount. When I arrived there was no truck!! (that was one hr. drive) I then had to drive to Prince George 3hrs. to pick one up. then another two hrs. to get home NOT impressed :( I was offered 50.00 for my troubles. Really????

QUIRINO M 
Rating:
5.0

Nice people and they wished me a Happy Birthday Cheers

Garry T 
Rating:
3.0

Customer did not leave a comment.

Jouni L 
Rating:
3.0

After being there before the staff arrived only to have someone who came after me be served first. Was a little frustrated by that.

Terence B 
Rating:
5.0

Customer did not leave a comment.

JACOB I 
Rating:
4.0

Trailer looked good and well maintained but previous customer must have used it to move animals or hay. It smelled like a farm. Had to bleach the trailer before using it.

ROY D 
Rating:
2.0

Customer did not leave a comment.

Tyanna S 
Rating:
3.0

There was a issue with U-haul’s web site. It was down. I was happy the representative was able to contact someone and do it manually so I could get my rental as I had people helping me load.

Laurel L 
Rating:
3.0

Was not avail in my preferred town of pick up. Was supposed to be In quesnel. So that was a inconvenience

LUKE K 
Rating:
5.0

Friendly and helpful and quick.

BENJAMIN M 
Rating:
2.0

I had called in reserved a truck ahead of time, upon arriving I was told the truck they have for me has break issues. I got a second truck instead, it wouldn’t start. Got a third truck, it ran, barely. It had no windshield washer fluid, and the maintenance was lacking on it too. The trucks seem unsafe and not kept professionally, I will not recommend this location to folks I know needing a truck.

TYLER C 
Rating:
5.0

Customer did not leave a comment.

DAVID D 
Rating:
5.0

Customer did not leave a comment.

Fernand M 
Rating:
5.0

They said the tank was full when we picked it up. We drove only 14.3 miles yet when we topped up the tank when we returned it, we had to put in 14.9 litres of gas. We thought that was a bit excessive.

Julie G 
Rating:
4.0

Customer did not leave a comment.

CURTIS M 
Rating:
2.0

Don’t charge for an extra day of use when you got delayed barely past the cut-off due to bad road conditions

Landen B 
No reviews have been submitted for this location.

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