Customer Reviews for Mr Happy's Mercantile
(U-Haul Neighborhood Dealer)

141 reviews

57475 Hwy 371   Anza, CA 92539

(951) 763-7068

Location Hours

  • Mon-Sun: 10 am - 5:30 pm

Services at this Location:

Contact Us

(951) 763-7068

57475 Hwy 371
Anza, CA 92539

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Always a pleasure renting at Mr.Happy merchant. The staff is always helpful and friendly. Perfect location.

Albert A. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Great customer service.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
1.0

We had rented a few months 3 truck, to bring our stuff From ca to Wa, 2 out of 3 times we had to travel over 2 hours to pick up the trucks. We were not happy about that therefore we will never rent from Uhaul ever again. And no we will not suggest our friends either.

Ruth W. 
Rating:
5.0

The customer service ( about 15 calls) and after waiting on hold for 30-40mins each rime could not eesolve the over charge for neglect ro answer the phone at the locarion where they charged me an extra $190 for a dolley i know for a fact was in the truck. along with the other one that was secured ro the wall. i still have not spoke ro anyone who can resolve my issue. i have always had a food experience with wvery other location except rhis one they were horrible in even recognizing they STOLE $190feim me and im not ritch. i cannot afford their neglect of my money. i may have to go ro penski or anywhere else if they can't figure out the customer service issues they have and the app could not download my self check in oics otherwise im verry dissapointed and pissed off please management call me

Stephen A. 
Rating:
2.0

Equipment was clean yes. Would I recommend this U-Haul rental location, my answer Has to be yes. It's the only one in the immediate mountain community. I was however not satisfied at all with the agent/clerk who handled the rental check out. Very rude and discourteous. The clerk Had no qualms about being nasty. When I pulled into the lot I mistakenly parked in the wrong spot. Proper Parking spaces and areas are not well defined. It was my first time pulling in as a customer. Might be my last

Josue C. 
Rating:
5.0

I reserved the trailer online at Uhaul.com for pick up in Fullerton Ca, only to he informed the reservation was no good because no availability. I had to drive to Anza yo get what I needed.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Pleasant experience thank you

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Pick up and drop off was a breeze. Very friendly!!!

Rod C. 
Rating:
5.0

Great service with Randy

candy L. 
Rating:
5.0

Great local u-haul, they always go out of their way to try and help the customer. But understand, they are a small dealer and be patient.

Robert S. 
Rating:
5.0

Don't change. Robert(?) went above and beyond, even suggesting the proper route to take back to my house. Invaluable representative!

THOMAS L. 
Rating:
5.0

Always a pleasure dealing with Happy Mercantile!

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

Jor S. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Rusty, Robert, Randy and Annalise were all so helpful! Robert and Rusty even stayed a little late and waited for me to pick up my car one evening! This is a wonderful family owned business and I would highly recommend their services!

Vanessa S. 
Rating:
5.0

Customer did not leave a comment.

FRED D. 
Rating:
5.0

Always a pleasure going to this location

Anastasia S. 
Rating:
5.0

Highly recommend them to anyone great customer service Randy and Robert are both amazing and their customer care made us feel welcomed to the area.

Anastasia S. 
Rating:
5.0

Absolutely fantastic at drop off friendly and we'll definitely recommend them to anyone in need of a U-Haul. Just amazing people at this particular location

Anastasia S. 
Rating:
5.0

Customer did not leave a comment.

FRED D. 
Rating:
5.0

Nothin'! All excellent.

phyllis M. 
Rating:
5.0

Customer did not leave a comment.

Jasmine T. 
Rating:
5.0

Wonderful experience. The staff are very friendly and helpful.

Robyn W. 
Rating:
5.0

Great job

William G. 
Rating:
5.0

The rubber on the driver side is loose. Other than that everything was fine.

ESTHER B. 
Rating:
5.0

Customer did not leave a comment.

PEGGY B. 
Rating:
5.0

tow dolly was in good shape but a little dirty,no problem for me.

RODERICK H. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Philipp B. 
Rating:
4.0

Customer did not leave a comment.

Fong V. 
Rating:
5.0

Nothing, just keep doing. It is an excellent help to move And complete the our project of moving.

Maria L. 
Rating:
5.0

Excellent customer service skills. Very friendly

Michael D. 
Rating:
2.0

I had to drive from Palm Desert to Anza ( approximately 38 miles one way ) to pick up the truck and drive back to Palm Desert! Plus they could not confirm my rental until 24 hrs before pick up! When I dropped the truck off in Manteca, CA, staff not knowledgeable and I had to tell them every little detail, including that I had rented a storage unit through them there! Lots of walking to the very end of the storage unit yard and back to the office in the heat to get things right. There was a padlock on my unit that should have been removed by the employee when I arrived but instead I had to walk back to the office to tell them to walk out there abd remove it. Customer Service there sucked! I've rented Uhaul trucks in the past but this by far was the worst experience I've ever had! Never again. You've lost me as a customer.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

Theunis H. 
Rating:
5.0

They went out of their way for us and personally went over every in of the truck and contract with us. This company truly put the customer first.

Barbara J. 
Rating:
1.0

Customer did not leave a comment.

Jaehyun A. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Very friendly always and very knowledgeable they need a uhaul customer service award just saying

James R. 
Rating:
5.0

Robert was amazing. Though I was dropping off, and already had a horrible first impression with the pick up.. He was able to answer all the questions I had. I wish he was my first impression of uhaul.

ASHLEE J. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
5.0

Customer did not leave a comment.

Wandakaye C. 
Rating:
5.0

Thank you for your help yet again!☆☆☆☆☆!

SPENCER H. 
Rating:
5.0

Ok

Thomas T. 
Rating:
5.0

Awesome customer service

Timmy H. 
Rating:
5.0

Thank you for your help!

Spencer H. 
Rating:
4.0

Customer did not leave a comment.

Edwin B. 
Rating:
5.0

Randy af the Anza, CA location was and is incredible. He is very knowledgeable, friendly, polite and a great communicator. Easily one of the best experiences I have ever had at a U-Haul store......ever! Thank you Randy! And thank you U-Haul for having Randy on your team!

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Timmy H. 
Rating:
5.0

The experience and vendor was outstanding. When My signal light did not work I was given help trouble shooting and we would a blown fuse. THE PART THAT WAS UNACCEPTABLE WAS THAT UHAUL MADE ME DRIVE OVER THE MOUNTAINS FROM PALM DESERT TO PICK-UP EQUIPMENT. I SHOULD OF BEEN COMPENSATED FOR THE DRIVE.

Sidney B. 
Rating:
5.0

It's hard to clean cab area, needs backup camera.

Sandra G. 
Rating:
5.0

Best customer service

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

janet L. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
1.0

Wrong email, address and phone # again!!!! I have the same last night with the guy that rent your trailer BUT i do not know him, please remove my email, address and phone # from him!

Peng Y. 
Rating:
5.0

Customer did not leave a comment.

Diane O. 
Rating:
4.0

Customer did not leave a comment.

AARON C. 
Rating:
5.0

Customer service was excellent!

Xoua L. 
Rating:
2.0

Customer did not leave a comment.

DEBORAH ANN I. 
Rating:
5.0

Ok,good

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

keith R. 
Rating:
5.0

Customer did not leave a comment.

Bonnie H. 
Rating:
4.0

Great location in a truck U-Hauls prices are a little high

ricky C. 
Rating:
1.0

Horrible pick up experience

Windey A. 
Rating:
3.0

Well this location was 44 minutes away from the original location which was about 10 minutes away. I was originally scheduled to pick up at 8:00 am then after the change of location was notified that I couldn't pick up until 10:00 am. So besides an extra hour and a half drive round trip versus a 20 minute round trip I had to push the pickup time back by two hours. Once I got the the trailer lights were not working so had to wait on that to be repaired also.

James N. 
Rating:
1.0

The uhaul broke down and I was not given a full refund or refunded for the gas I purchased for the uhaul. Roadside assistance didn't answer or respond in a timely manner to switch out the broke down uhaul for a running uhaul. Customer service over the phone was rude and unhelpful. I was forced to slowly drive to a different uhaul location and then an entirely new truck which I paid in full for. The I was charged full price for the uhaul that broke down on me. The field manager gave me a partial refund after charging me full price for a unmaitenenced no air-conditioning run down old truck.... I will not use uhaul services again. I have called over 5 times requesting my funds back this has been a huge inconvenience and a expensive headache.

Ashley D. 
Rating:
5.0

UHaul Rep at the location was fantastic! Kudos to him, everything went smoothly and would definitely recommend!

Florence P. 
Rating:
5.0

Old truck. Cost me a fortune in gas. Randy was amazing. Excellent knowledge and customer service.

Rex H. 
Rating:
5.0

Two very good U-Haul dealers.

Billy W. 
Rating:
5.0

Rob and Terry were awesome. Very friendly and very helpful. Good experience.

GERALD M. 
Rating:
5.0

Fantastic service, very helpful, friendly people.

Bill W. 
Rating:
3.0

He was nice ,,, the whole rental experience was terrible! I will use & recommend a different company.

Anthony P. 
Rating:
5.0

I go out of my way to patronize this location because the owner is so personable and efficient. Great experience.

Robert T. 
Rating:
5.0

Very nice gentleman-Randy. Helped me save $100 on total cost of truck for a a couple of issues. Thank You!!!

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Stuart G. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
5.0

Very happy with customer service and overall experience

SUZANNE S. 
Rating:
5.0

These were some of the best guys I've ever dealt with and I would rent with them again.

Thomas J. 
Rating:
3.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

JANE M. 
Rating:
5.0

Great service and very helpful !

Sathaphone P. 
Rating:
3.0

One of the employees was helpful and efficient but the other one was not wearing a mask.

Jane M. 
Rating:
5.0

Good people and great service

JEFFREY A. 
Rating:
5.0

Nothing at this place. This place was fast and efficient

keith R. 
Rating:
5.0

Customer did not leave a comment.

Lauren F. 
Rating:
3.0

I had to pay weekend miles on a Monday and it was a lot of money ,

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Gilbert D. 
Rating:
4.0

Employee was very knowledgeable, courteous and helpful.

cordell N. 
No reviews have been submitted for this location.

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