The reservation, check out, and check in process is convoluted and needs to be looked at by UHaulMARK D.
Customer Reviews for Mr Muffler Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely not. The Casher who waited on me never acknowledged me when I walk through the door. Very slow, non professional and un-friendly. When she finally gave eye contact, she acted like we were a bother for coming in. She never walked with me to the truck to go over the look, miles, or nothing. When I returned the truck, again never acknowledged me when I walk through the door. She just took my key and said ok, we will send you the balance in an email. Very concerning. I 've used U-HAUL several times in my life and I've never received service liked the one I recently received. If she does not like people, she is in the wrong business.CYNTHIA J.
Everything was greatJOHN K.
The on-line drop off was a little time consuming, with having to take pictures on my phone.Tony G.
Customer did not leave a comment.Omar M.
Clean our garbage in the cab, slick liquid in cargo area.Christopher M.
Customer did not leave a comment.Barrett L.
Excellent customer service. Thank you for making my day less stressful.MARIAN H.
Excellent service!!!Daniel M.
Customer did not leave a comment.Gene F.
I was using a different location to rent a truck to haul my event planning business items whenever we hosted a concert/event. Mr. Muffler Auto Care is the best ever! The owner is very kind, professional and always willing to assist with our business needs! We really appreciate her services!Dolores G.
Customer did not leave a comment.Neil M.
Quick great customer service and unbeatable rates !Natessa D.
Nothing. Customer Service was wonderful.Jean S.
She is so nice and she help out very well..Jaykumar P.
Customer did not leave a comment.MICHELLE P.
Top notch rental business.GEORGE G.
Customer did not leave a comment.JAMES B.
The lady that was at this location had no idea what she was doing. I had made my reservation a few weeks earlier and when we got to the store the lady couldn't find it. She had to start from the beginning. I feel she over charged me because I was supposed to have the truck for 5 days (November 3 to November 8) and she charged me to November 12th. At the time I was in a hurry so I didn't want to argue with her. I'm very unhappy with the whole experience.Patricia T.
The service rendered requires no changes. The U-haul representative was very professional I would recommend this location to friend and othersASHLEY M.
Customer did not leave a comment.Elizabeth T.
I had multiple problems with scedualiing. I was sent to a location that was closed the day I was suppose to pick up. Called u haul Had the location changed and was told that %100 the location was open and the truck was there. That location called me at 5 pm and said that they did not realize that I had a reservation and the main office did not call them. Last month I had a reservation and the scheduling was bad as well. I do not blame the locations but the communication between your call centers and the locations is very poor so much that I am not sure if I would rent from u haul againglenn D.
Keep appointment times for equipment pick-up. I went to 3 different locations to pickup rental truck that was not at schedule location. Maintain maintenance on moving dollies. One of The 2 flat rolling dollies I order was not available, and 1 of the two box dollies I rented was broken and did not roll properly. Pick time for truck, dues to U-haul incompetence was 3.45 hours late.Sondra T.
Customer did not leave a comment.Tyrone M.