Was over charged for my rental and was told I have a balance from keeping the u haul past 5 days which it was turned in before those days were up. I get a invoice saying it went past the date and it's 500 balance owed on top of what I already paid. I will definitely never use u-haul again because I sent them a email explaining all this and asking them about the situation. No response at all but just noticed today my account was withdrawn money without them even responding. If this the kind of problem you want after you just needed money to move then use u-haul. I'll be using hertz or some other company and will never recommend this company to anyone I know.
Samuel M
Mr Muffler Auto Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waldorf, MD 20601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I really liked the self-check-in service. This was my first time trying it.
Jerolyn WTruck wasn’t even there. Customer service never answered the phone.
ClaytonOndre BThe reservation, check out, and check in process is convoluted and needs to be looked at by UHaul
MARK DAbsolutely not. The Casher who waited on me never acknowledged me when I walk through the door. Very slow, non professional and un-friendly. When she finally gave eye contact, she acted like we were a bother for coming in. She never walked with me to the truck to go over the look, miles, or nothing. When I returned the truck, again never acknowledged me when I walk through the door. She just took my key and said ok, we will send you the balance in an email. Very concerning. I 've used U-HAUL several times in my life and I've never received service liked the one I recently received. If she does not like people, she is in the wrong business.
CYNTHIA J