Very helpful and made my rental very easy! Would definitely recommend! I always try to use this Uhaul location.
Emma B.
Customer Reviews for Mr Storage UNCC Harrisburg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When we returned the truck to this location and brought attention to its issues , The staff was extremely helpful and promise that the truck will not be rented out again until it got proper service and was verified to be safe.
TYLER M.The girl at location that helped me was absolutely a joy to work with. She made it pain free and a pleasurable experience.
WILLIAM E.Nothing
Kelvin L.Drop went well with out a problem
damien K.Clean the cabin, will help with the odor.
Kevin R.The truck did not have a fully functioning a/c and was uncomfortable to drive without the windows open
Sareda H.Less difficult checkout process. Eliminate some steps or be able to upload some information prior to arrival at location.
Latargie S.The female clerk failed to make correction to the correct gas indicator in the system prior to drop off location as she stated created an unwarranted stressful moment at the rental drop-off location. I was very disappointed and lied to by this female clerk. The male clerk in uniform was understanding of misunderstanding on mileage rate and tried supporting the needs within guidelines and that I appreciated. But unfortunately, prior to my leaving this location, the clerk upon my repeated request came outside to witnessed the gas gauge of a slight less than half tank (different from my signed contract prior to my inspection-where initially I believed U-Haul about the status of their equipment) and she said she would make the changes in the system prior to my drop off. She lied and supported my initial feeling of uneasiness of the our conversation. I was also disappointed that I had to go inside the fencing area end of lot besides the building to get my equipment parked last truck in the line of all the equipment line up, as opposed to the equipment brought to the front of building for my pick up as a witnessed service for another customer and at other locations. Again I was disappointed and experienced very unpleasant front desk customer service and courtesy. Overall my experience was unpleasant and expectations were not met at this not preferred location, being that I reside in Charlotte near many other U-Haul locations, not Harrisburg.
EMMA M.Never explain or was told there was an after hour fee. In addition was charge 10 miles over what I used and returned.
EBONY J.The representative was great and assisted my rental with expertise unseen and I'm truly grateful.
DANIEL G.Pick up from this location was simple, employees were friendly and the truck was clean. Not related to this location, but U-Haul as a whole --I was not happy that my truck only had a 1/4 tank of gas in it, so I immediately had to add gas after pulling off the lot -- this should be something U-Haul is responsible for as part of preparing the truck for a reservation. Because I had to add gas myself, I wasn't able to deplete the gas tank and then refill to the starting amount before returning my truck (as they demonstrate when you're reserving your truck), I instead had to do the process backwards, which ended up costing me $20 in unused gas, so I basically did U-Haul's job for them and they got an extra $20 worth of gas out of me. If you're wondering whether U-Haul reimbursed me for this or not, I filed a dispute after my experience and they said it's not within their policy to reimburse customers who return the trucks with extra fuel. But, it's clearly also not their policy to give you a truck that's ready for the road, so do what you want with this. Again, this location is fine, the problem is with U-Haul itself and their policies.
Cooper H.I lady that help me was great an found me the best deal an made me real good about the whole process. I would go back there to rent a truck again
TIMOTHY M.Refund after hours fee! I did not know! I paid 878$ already! Refund! You have truck back early refund for unused day and keep free storage.
Kimberly C.More customer friendly hours
Ed R.Exterior was dirty from previous use. Looks like it came from snow covered area and was not washed. Salt grime
Brian M.Extend Saturday hours.
Camille B.The service was great and I was able to get the initial truck I needed versus paying additional for a larger truck that I did not need. The representative was instrumental in helping me with this. For the effort I am grateful!
Sylvia H.Everything worked out great ðŸ‘ðŸ¼
Steve R.Organized customer line waiting outside due to COVID restrictions for safety purposes.
Audra E.Get more help otherwise everything went boss good. The young lady is a keeper she is very nice.
Dawna L.Revisit the 24/7 share process, require more help from customer service and offer more thorough instructions on the process.
JOHN G.Service light was on the entire time of our trip.
Carl C.Everything was great, great customer service
Crystal S.Driver side front tire was nearly flat (36 psi on tire that calls for 120 psi). No on site air compressor and they didn't know about the problem until I pointed it out. Was told to go ahead and take the truck and call the 800 number for service when I got home! Told me to take truck across the road to gas station with free air (compressor broke when I got there). Found air at third place I stopped and pumped tire to 70 psi (max pressure available).
Ian H.Everything is perfect !!
Kira J.This experience was very easy. The truck was so clean.
NEVILLE T.The guy at this location was not responsive, hardly answers the questions and provided van has dog furs in it and asked him to clean it but he just sweeped it with broom and dog furs were as it is, didn't vacuumed it. I was in hurry so instead of arguing I took the van, vacuumed the van by myself and used it. Not good experience.
Sunil M.I can't think of anything, the service was very good.
Mario A.It was actually the second place I went to drop off the uhaul, the first location that came up on my mapping was no longer a uhaul dealer.
kevin L.Didn't go in the store because it wasn't open. It was hard to find a place to park the truck.
Sarynna S.I was disappointed that i could not change the drop of location for the rental
Ramsey K.Second time using this location and it's always been an excellent experience. The gentleman working (the owner maybe?) made an effort to accommodate me from the time I called til the day I picked up despite me not making the pick up time I requested. Recommended to a friend who used this location and will use in the future.
Donte J.Note that this location closes at 3:00 PM. U-Haul confirmed my requested pickup time of 4:00 PM and I could not pick up on my scheduled day due to the closing time. No fault of franchisee.
Carlos W.Nothing
Constance G.Everything went very well, the truck I received had cigarette ash in the ash tray and had not been swept, I didn't mind though. Still a great experience overall.
Denis R.Friendly customer service.
Alfreda S.