Customer Reviews for Mr Storage UNCC Harrisburg
(U-Haul Neighborhood Dealer)

869 reviews

5658 Hwy 49 S   Harrisburg, NC 28075

(704) 454-3013

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    9 am–2 pm
  • Sunday
    9 am–1 pm

Services at this Location:

Contact Us

(704) 454-3013

5658 Hwy 49 S
Harrisburg, NC 28075

Services at this Location:

Hours

  • Mon–Fri
    9 am–3 pm
  • Saturday
    9 am–2 pm
  • Sunday
    9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very good customer service. She was very nice. The truck was clean. I was running a little behind, but everything worked out.

LaMetrice D. 
Rating:
5.0

Customer did not leave a comment.

Breyonna L. 
Rating:
5.0

Customer did not leave a comment.

Garnell j J. 
Rating:
5.0

Amy is the epitome of Customer Service!!!

Rhonda R. 
Rating:
5.0

Customer did not leave a comment.

Kaleigh L. 
Rating:
5.0

Customer did not leave a comment.

Leroy G. 
Rating:
5.0

Tony was awesome. Y'all always been good here but Tony made it better.

Matt A. 
Rating:
5.0

Customer did not leave a comment.

vernon R. 
Rating:
1.0

Clean the vehicle before renting to the next customer. I complained to the female staff member that seem unbothered. There was dog hair every where, with mud on the floorof the rental van had not been clean. It was not nasty and dirty. I had to ask for two blankets to cover the seats, it was disgusting. I would have canceled but I had a promise commitment to deliver a recliner to my elderly aged parents. With Covid on the rise cleaniness & sanitization should be routine practice ,a priority. Reimbursement or Credit of some form for a later reservation should be granted in my opinion. As a patronizing customer from other locations (this location was closest to my delivery location.) No one should pay for unclean, unhealthy, flity van rental services. I have rented from Uhaul before, but I never experienced ⁸anything like this before. My comments are not for malicious intent, but to hopefully avoid anyone else from having my same experience.

Shelton G. 
Rating:
1.0

They charged me for extra miles!! And it was a dollar per mile. Went to U-Haul and picked the truck up, took it to my house to load, took truck to area to drop off loaded items and then returned the truck Truck never driven "extra miles". I think it is a scam and I might contact my bank and file a claim against the charge. Extremely unethical. Do they do all their business this way?

Brent A. 
Rating:
5.0

Lady on the phone a day prior, in person, and after dropping off was so nice! She even called to make sure the keys found in the truck we rented were ours. Keep up this awesome customer service!!

Belem P. 
Rating:
1.0

First I came in without a reservation and the lady at the front desk wasn't helpful at all because when I first came I ask her if she has a 20 foot truck and she said Iook for you and then she said no even though I checked out the website and there are some trucks left Then I told her if I booked it online will you help me with that she said no because there are no trucks available when I left I've booked a truck at the same location by the website and then came in at the front desk to get the keys from her she told me that I took someone's else reservation. and this reservation is mine now because I stole it from the other guy I don't know who is she talking about she was rude she wasn't helpful at all and she even threw the key on the table. I don't know if she always treats customers like this, or she is racist!!

Omar A. 
Rating:
5.0

Customer did not leave a comment.

Santonio T. 
Rating:
5.0

Customer did not leave a comment.

ROSETTE H. 
Rating:
5.0

Customer did not leave a comment.

Carmen D. 
Rating:
5.0

It was a great and easy experience. Nothing to complain about.

Valerie L. 
Rating:
5.0

Customer did not leave a comment.

Barkley B. 
Rating:
5.0

Customer did not leave a comment.

Eudora B. 
Rating:
4.0

I was being charge for and extra day when I returned it On time. Also the gas was at three quarters. I don't see how a company would try to over Charge when the gas isn't at the right level. But when it's above it they reimburse you for it. You have to take it as lost I don't think that's fair.

Rolando G. 
Rating:
5.0

Amy customer service skills were awesome.

Pamela T. 
Rating:
4.0

Everything went well except the cargo area had a strong unpleasant musky odor

KAVEH B. 
Rating:
5.0

Absolutely a Great experience with,,Amy

FREDERICK J. 
Rating:
5.0

Customer did not leave a comment.

Marty F. 
Rating:
5.0

I used the online return process. At the end it said my return was complete and that I would receive an email with the receipt. I never received that email and I had to call the location the next morning to get my receipt.

Christopher E. 
Rating:
5.0

My experience was great today. The associate was so helpful with my reservation.

Krystal P. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
3.0

Office lady was not very friendly.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
3.0

When giving a vehicle to a customer , must do a complete check on the equipment with customer

Saba C. 
Rating:
5.0

Great customer service and the truck was very clean and maintained!

Denise A. 
Rating:
5.0

Quick and easy.

Erica H. 
Rating:
5.0

Customer did not leave a comment.

Dorian J. 
Rating:
5.0

Amy was very nice and very professional with the rental of the truck we got. We will back to this location again while we are moving. Great customer service.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Joanna L. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Customer did not leave a comment.

Elnur A. 
Rating:
5.0

Customer did not leave a comment.

Elkjaer M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Jerome M. 
Rating:
3.0

Can't think of anything else

Deborah B. 
Rating:
1.0

Customer did not leave a comment.

Ravitejayadav K. 
Rating:
5.0

Customer did not leave a comment.

Sierra E. 
Rating:
1.0

Honestly, I'm a pretty reasonable person. I don't write reviews. Ever. But I, as a business mindedness individual myself, felt it imperative to let Uhaul know that I had a miserable experience at this location. I got the equipment I needed and the van was very nice, efficient, effetive, etc. I have used Uhaul probably more than the average bear and I will continue to use Uhaul. But I absolutely hated this location. The lady running it barked orders, would not engage with me at all. Was not knowledgeable about the equipment or why my rate I was charged was higher than what I booked for. When I returned the van, she actually quite literally laughed at me. I will never go back there. And I will be recommending anybody I happen to know in need of a uhaul to go to the store in Concord NC on HWY 29. If I was a territory manager or franchise manager at uhaul I would make sure this associate does not cross paths with customers in order to keep the branch going. Or. Just buy the entire storage complex altogether and kick her ass out.

Troy N. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

Susan E. 
Rating:
3.0

Very limited parking when returning truck

Brett P. 
Rating:
5.0

Customer did not leave a comment.

tywona T. 
Rating:
4.0

Customer did not leave a comment.

Renee M. 
Rating:
4.0

Customer did not leave a comment.

Lisa A. 
Rating:
1.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Customer did not leave a comment.

Lonny M. 
Rating:
3.0

Customer did not leave a comment.

Donna N. 
Rating:
1.0

After making my reservation online and selecting to decline the safe move charge of $14 I noticed that it was on my uhaul contract. The front desk lady was unwilling to fix it. I decided to let it go because it would be of a headache than what I want to deal with. I will just spread the work thru my network of 100k social media followers about uhaul and this location.

Kevaughn M. 
Rating:
5.0

Customer did not leave a comment.

wilbur W. 
Rating:
5.0

Customer did not leave a comment.

Keyontay I. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

DIESHA C. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

The service was outstanding!

John L. 
Rating:
3.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Soni V. 
Rating:
4.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Unfortunately the air conditioner wasn't working in the cargo van I rented. On a hot, summer day moving furniture, this made for a difficult situation. The office staff was nice & very helpful. I couldn't connect to site to “return” so she made sure to manually do it for me next day.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Clyde T. 
Rating:
5.0

Customer did not leave a comment.

Jaylyn R. 
Rating:
5.0

The lady working at the location was great. Need more than one person on Saturday morning. The website did not work well for me or other people in line.

Joe H. 
Rating:
5.0

I did everything online but day of pick up9am now you need a picture of me and my Driver's license picture ok now it said found truck then I got to inside for key 🔑 and clerk got to look me up to make sure everything good before I get key ,key should've been in the van then you calling people to verify me people don't answer phones numbers they don't know all should've been done days before rental and key should've been at Van not inside where your clerk clearly is busy and a line out the door was there at 9am after all the BS I left with the Van at 9:30am 30mins wasted you need to fix that over all the van drives good and was nice the clerk was very nice and pleasant but time wasted

Shewan H. 
Rating:
1.0

Customer did not leave a comment.

Crystal R. 
Rating:
3.0

I made a reservation for a specific location and a specific size truck and then I was called by U-Haul to tell me that they upgraded me to a larger truck, which would not fit where I was going, and I ended up having to go out of my way to get the size truck that I had ordered. That is a terrible system for customers. Inconvenient

Patricia L. 
Rating:
5.0

Kindly upgrade the vehicle.

Savita G. 
Rating:
5.0

Alot of people were getting trucks at the same time. The person that was taking care of us was great.

Chris A. 
Rating:
1.0

Sketchy

melorie W. 
Rating:
3.0

Original pickup location on JW Clay had no trucks. We received no phone calls nor emails about the lack of availability or change in location. Truck was filthy and had no dolly.

Sharon S. 
Rating:
4.0

Truck could have been cleaner and in better shape than it was.

Paul H. 
Rating:
5.0

Great customer service. I was very satisfied with every aspect of the rental service provided. Keep up the good work!

Barkley B. 
Rating:
4.0

The woman clerk working behind the counter was unfriendly and disrespectful. She also had a bad attitude. But, we ignored her because we needed the uhaul. Bad service on her part. She make you not to want to go rent from that location anymore.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
1.0

I will never be purchasing a uhaul again

Donovan M. 
Rating:
2.0

It Was closed at 2pm in the afternoon...

DANIEL M. 
Rating:
5.0

The virtual pick up and drop off was super easy, overall it was a fantastic experience.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Joshua F. 
Rating:
1.0

Instructions were not clear on how to return truck. The website and app also did not work when I tried to do the return process online. I was also charged an extra $52 for "10 gallons of fuel" when I only drove 30 miles and used an eighth of a tank of gas. The truck itself was fine but service was terrible.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
4.0

Customer service is top grade here. Very nice and welcoming staff.

Tarek A. 
Rating:
5.0

Easiest rental from your company to date!

Linda M. 
Rating:
3.0

Customer did not leave a comment.

Jasmin A. 
Rating:
1.0

Will never rent from uhaul again. When we received the uhaul it was filthy front and back. There was someone's leftover McDonald's in the front and the back had dried up mud. The first day we got it we broke down and waited a very long time for roadside assistance to answer the phone and had to find someone to jump us. Upon trying to return it on time, it wouldn't crank up again. Waited on roadside assistance once again which took forever. We spent more time trying to fix issues and clean it while we had it, which made this experience very unpleasant and I am filing a small claim as I was held 70$ and then charged 190! Lady was rude and would not refund anything! I was duped and scammed and uhaul made my moving experience absolute hell.

Hillary C. 
Rating:
3.0

The battery was dead on our rental. We drove it to the house we were moving from. Packed everything up, and the vehicle wouldn't start. We jump started and took it to our new home and once we unloaded, again we needed to jumpstart to move the rental Out of the driveway. The next morning on the way to return it, the battery needed another jump.

Duane S. 
Rating:
5.0

Service was faster here than any other uhaul I have used in the past

Melanie D. 
Rating:
5.0

Great service

Latasha R. 
Rating:
4.0

Customer did not leave a comment.

Tiante C. 
Rating:
5.0

Everything is good.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Van J. 
Rating:
4.0

Train all employees on customer service.

Darren B. 
Rating:
5.0

I had no problem great customer service

Cressie H. 
Rating:
4.0

Customer did not leave a comment.

KITTY K. 
Rating:
5.0

Customer did not leave a comment.

Wendy P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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