Customer Reviews for Mr Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mr Storage

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Danny B. on

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Isaiah S. on

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Sarah C. on

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robert C. on

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Pick up location met our expectations; no improvement needed. It did rain a few days before our pick up date and because the site was a little rutted, we had to walk through/around muddy ruts. Key is being a prepared U-Haul partner and not having to rely on the location for every single thing.

Andrew T. on

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duane C. on

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Super friendly, quick. Painless.

michael C. on

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jesus A. on

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We Forget The Dolly!! Wi will Return it Today after 2 PM

Yesenia M. on

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Charles F. on

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Jose A. on

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Great service

Luis S. on

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The equipment was dirty and staff don't help at all

Emma F. on

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DANNY C. on

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RONALD W. on

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Robyn S. on

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Howard G. on

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Tameca B. on

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I had a wonderful experience. Thank you!!

roy W. on

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Adam R. on

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Jennifer D. on

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SCOTT S. on

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SCOTT S. on

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Michael B. on

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If a customer pays cash for a deposit he is supposed to receive cash back not a check and not days later

Kristina L. on

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We weren't sure where to drop off the trailer. No one told us where to leave it and the lot was very full. We didn't think we would be capable of backing it in so we just left it in front of some UHAUL trucks. Clear direction as to where to drop it off would have been very helpful.

Kirk A. on

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Both employees I dealt with were extremely nice and polite

Colleen B. on

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I rented blankets as I was picking up dining room table and chairs. When I saw the final bill I was charged $30 cleaning fee for not returning them folded. When complained that no one told me they had to be returned folded she said it states it on the bag. Well sorry but I did not read the bag just tore into when loading furniture. I believe that is an excessive amount for not folding a blanket. Will find somewhere else to rent from next time.

eddie P. on

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Daniel S. on

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Friendly, helpful, nice, etc. Highly recommend.

Andrea W. on

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Kathy O. on

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GREGORY J. on

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I’m not sure you can make it any better! The guy helping me was super helpful and friendly.

Paul S. on

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Scott S. on

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Nothing that I can think of based on my experience. The employees were fantastic and the equipment was top notch. Thank you!

Angela J. on

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Stephanie G. on

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I do not need this storage unit. Thank you.

Tyler P. on

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Stephanie S. on

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Jan C. on

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We had a good experience but it was expensive.

John K. on

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Did not think places Business' gave this kind of high quality service anymore.Very impressed with this place,will only rent from this location from now on.

Scott W. on

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Very friendly and accommodating, couldn't ask for better

Aubrey J. on

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Ashley A. on

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We actually went with a different company as they were able to provide us with a larger unit .

cindy S. on

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I'm a designer and sometime I have to transport large items and I only use mr. Storage and U-Haul on highway 73. Everyone there is so attentive to my needs don't look good but today I would like to give a shout out to Amy she is awesome. She always takes good care of me. Thanks Amy for all you do Cindy

Steve W. on

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Everything was quick. In and out.

jeff B. on

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Only gave me 12 pads, charged me for 24. I called to let them know, they never called me back.

Natasha F. on

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It was an awesome experience.

Luis B. on

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Customer service representative was amazing

Doug F. on

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These guys are the best! I drive by 2 other dealers just to rent from them.

JEFF S. on

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1. pick-location was changed by U-HAUL. My pickup time was to be at 8 am, the new location does not open till 9:30. The movers were scheduled to be loading by 9 am. 2. Upon opening the new location, they had to clean up cat poop from their office. Office did smell badly. 3. The woman checking us in gave me the wrong location of truck to be used, causing more delay. Then she had me connect to the wrong car trailer, more delay. 4. She also did not want to do a walk-around of truck to update damage. 5 The business address was not correct for the pick-up. 6. They overcharged me for the car trailer that I paid just to get out of there. Hope I get the difference back soon. This was the worst experience of customer service I have ever encountered. We were 1 hour late for the movers which was costing ME $65 an hour.

ANA M. on

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Jodie H. on

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Todd B. on

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Calla G. on

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Friendly, helpful staff. Was able to get into my unit right away.

Paula H. on

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Jacobs G. on

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The van smelled of smoke and was dirty on the outside.

Troy Q. on

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William G. on

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Steven B. on

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Easy to get in and out. Grab and go. Guy working the office was very friendly and helped me get in and out quickly and on my way. Thank you.

Michael V. on

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The truck we rented ran very poorly. It would cut off whenever the engine was idling, including once on a steep incline hill with traffic behind us. We moved twenty miles away and it took almost an hour to get there due to truck issues.

Joy W. on

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Todd C. on

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Doug F. on

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Diane C. on

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He had a very good personality. Very friendly.

Doug F. on

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Michael S. on

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Mark A. on

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BRANDII U. on

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Nothing thanks alot really needed and appreciated the service.

Mark A. on

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Was greeted outside when i dropped off vehicle. Easiest drop off ever

SHARON A. on

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I had my belongings there for more than 2 years, no damage, no bugs, mice, eyc. Clean, friendly staff

James K. on

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Friendly Staff - Equipment ready and as advertised - Highly recommend!

HEATHER M. on

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William B T. on

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Equipment was in great working order and well maintaned. I will use this location again.

SAMANTHA P. on

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The receptionist was rude & asked if I gave a 30 day notice as if I requested a refund. John called me accusing me of leaving items outside -when clearly they cameras & can see who left trash.

GREGG F. on

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They work with you. Very friendly staff.

karen M. on

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BEVERLY E. on

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I will definitely use this place again.

TOM C. on

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Tim M. on

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BEVERLY M. on

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I was very well pleased with the service. Can’t think of any immediate improvements at this time.

Eduardo R. on

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Curt W. on

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I rented a cargo van. The location was well maintained and very clean. The van was in excellent shape, nearly new and very clean. The entire process was smooth and easy. I would highly recommend this location.

George B. on

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Lindsey H. on

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julie D. on

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Brad F. on

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Friendly, courteous & knowledgeable.

Dwana M. on

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This facility is ok. The staff is friendly, but not the most knowledgeable about their products.

Nicole L. on

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Mandy K. on

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Great and friendly staff they made the whole experience wonderful it was really nice getting to deal with polite and friendly people. I can't say enough good about this location

Clyde H. on

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Summer R. on

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Lisa C. on

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Everything went so smooth.No improvement necessary

TOM S. on

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Joel C. on

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Randy F. on

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great folks. really saved the day!

Ericka L. on

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The customer service I received was excellent . The van was clean and ready on time. The gentleman wiped the windows down for me so that I could see properly. He was courteous and efficient. I will definitely go back to Mr. Storage.

Jerry R. on

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Ruben M. on

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JUAN C. on

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I will drive past other uhaul places to go to Mr. Storage. Best customer service around.

Tim A. on

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The people I worked with at this Uhaul location were very friendly.

brandon B. on

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stephan H. on

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Amy was very professional and helpful to expedite the truck drop off and obtain an affordable storage unit. She provided great follow-through to ensure everything was we discussed. THANK YOU AMY!

JUAN C. on

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Nothing, I come here regularly.

Randall M. on

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Really GREAT folks to rent from and I'd recommend U-Haul highly!!!

Eric F. on

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Jeffrey M. on

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Great customer service, somewhat difficult location to enter and exit from as it sits on a short dead end street however very professional and polite customer service experience. Check in and check out of rental equipment or moving supplies is very easy to get done.