Customer Reviews for Mr Storage
(U-Haul Neighborhood Dealer)

982 reviews

8 Lowe Ave NW   Concord, NC 28027

(704) 886-5077

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(704) 886-5077

8 Lowe Ave NW
Concord, NC 28027

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Location was a little difficult to find, but was perfect otherwise.

PHILIP B. 
Rating:
5.0

Interior passenger seat was covered in dog hair, and smelled like a dog. Service great, prompt, and got me out the door quickly with all the extras i had purchased on-line. Easy after hours drop off.

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
4.0

I estimated how much fuel I needed to replace and filled up a few gallons at a time then turned on the truck to see the fuel amount (I needed half a tank). It kept reading just under the half-mark line even though I was sure I'd added enough. After four times of putting a few more gallons into the truck, the gauge finally moved past the half-way mark, and in fact indicated there was 3/4 of a tank. I'd even driven a bit prior to this to see if that would move the fuel marker, but it did not; only when I'd overfilled the fuel tank did it move. This seemed odd and I couldn't help but think it might be something that happens frequently with U-Haul trucks as it benefits U-Haul, not the customer. I'll be looking elsewhere for a rental truck in the future.

Michele R. 
Rating:
5.0

Nothing

oscar H. 
Rating:
4.0

People were very friendly, facility was nice. the location is a bit tight in terms of getting in and out had to make a lap to get the trailer to the right spot. otherwise solid

Stephen W. 
Rating:
5.0

The gentleman that helped me was very professional and knowledgeable.

Joseph G. 
Rating:
1.0

I am requesting to speak with the District Manager or Area Field Manager for this location in Concord. It took over 2 hours before we could pickup our truck from this site. I can be contacted at 704-649-4241, and requesting a follow up call from the above management immediately. Thank you.

Carl T. 
Rating:
5.0

When it looked like we were not going to be able to return the truck by 7pm per our agreement, we called and were told it was ok, not to worry. We turned it in at 7:03pm and they were fantastic. We were not charged and extra hour for being 3 minutes over.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Rayno B. 
Rating:
4.0

Customer did not leave a comment.

Loreal M. 
Rating:
5.0

Everything there was excellent, customer service was great, explained every thing and even though I didn't have a reservation, I was made to feel at ease,that's why I keep going back.

Beverley H. 
Rating:
5.0

Customer did not leave a comment.

Jonatan R. 
Rating:
4.0

Pleasant employee was great. Truck was clean and ready to go. Only issue was I ordered 24 blankets and they only had 6. This was u-hauls fault, not this location because they changed my pickup location at the last minute despite booking a month ahead Of time.

KELLEY P. 
Rating:
3.0

The phone check in was not efficient and when it asked for the alternate contact verification, no one ever ended up calling that alternate leading us to wait around for over 30 min waiting. We ended up using the in person service which we were not allowed to do In The beginning when the problem first started.

Katherine A. 
Rating:
4.0

Customer did not leave a comment.

NADIA D. 
Rating:
4.0

Customer did not leave a comment.

Rosemary C. 
Rating:
5.0

Customer did not leave a comment.

Sherese A. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
3.0

The vehicle was heavily smoked in, cigarette butt inside, very dirty, and the bag in the back where they normally put moving blankets was full of trash. The ac didn't blow cold. The brake booster or something squealed inside the cab when pushed.

ZACHARY K. 
Rating:
5.0

Company was easy to work with an extremely accommodating

Jamatrice P. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Super smooth and easy rental.

Lee D. 
Rating:
3.0

Didn't have any one ways I would have liked a discount of some sort for bringing it all the way back empty

carson C. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
5.0

Your staff on Lowe street was very helpful and I will recommend anyone renting to use this location.

Monique B. 
Rating:
3.0

The truck had not been well maintained. We had a breakdown and was stuck on the side of the road for over 3 hours after we contacted U Hall. After submitting our complaint no one has reach out to offer compensation or an apology. Not a good experience!!!

KENNETH M. 
Rating:
5.0

Quick and easy!

Devin M. 
Rating:
5.0

The ease of getting the truck amazed me. It was set up very well everything was spotless and perfect thank you

David C. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

DAVID D. 
Rating:
3.0

Customer did not leave a comment.

CHANDRASEKHAR A. 
Rating:
4.0

Customer did not leave a comment.

JIMMY B. 
Rating:
2.0

Customer did not leave a comment.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

jim B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
3.0

Did not have the pre reserved utility dolly available when I picked up the truck. Then asked me to drive to another location to pick it up. When I declined the representative was not able to credit the $24 dolly rental fee. I still don't have that credit.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

SENTHIL C. 
Rating:
1.0

The trucks transmission was messed up and the fuel mileage was very very unacceptable. The people were great the van was a pile. I have contacted the agency i rented the truck from and they gave me the # to the local rep. I left a message and have yet to receive a call

ALAN S. 
Rating:
3.0

Keep the truck cleaner.

Albania C. 
Rating:
5.0

As for my U-Haul experience it was up to Par and very worry and Stress Free. U-Haul receives 5 Stars from me ⭐️⭐️⭐️⭐️⭐️….. an Extremely Happy and Satisfied U-Haul Customer.

CHRYSTAL M. 
Rating:
5.0

Customer did not leave a comment.

KIRK P. 
Rating:
3.0

Dropped off the vehicle right at noon, 5 hours prior to when my vehicle was due, and was told this was after hours. Received a $20 "late return fee" despite the vehicle being returned early. When I spoke to a manager he said that it was up to the location to reimburse this fee, and someone would contact me within 72 hours. It has been 8 days, and no one has contacted me about reimbursing this fee. I would not recommend working with UHaul.

STEPHEN H. 
Rating:
5.0

She was extremely nice and accommodating. I really appreciate how she highlighted all the important information.

GLEN M. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

thanks for the awesome customer service! Uhaul is the best way to go

mike V. 
Rating:
5.0

having a cleaner truck, Truck spelt horrible, floor dirty, so much as I had to get it swept out before time using

Beverley H. 
Rating:
5.0

Customer did not leave a comment.

DARYL B. 
Rating:
5.0

the truck was not good for a long distance from charlotte to Texas, the bottom of the truck get so hot under your feet and both hands has to be on them steering wheels at all time, which make drinking or snacking very difficult .

HILDA B. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA ANNE M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Great customer service! Vary friendly and accommodating.

CHERIE S. 
Rating:
2.0

The supplies that I needed were not in the truck. No blankets or dollies. If a business offers extended hours, they should be sure the supplies are loaded before leaving the previous day.

Denise N. 
Rating:
5.0

Staff always is very friendly and helpful.

Donald A. 
Rating:
4.0

Customer did not leave a comment.

SMAIL B. 
Rating:
5.0

Amy is great to work with. Very helpful with providing the needed storage. I will continue to use them for all my storage needs.

TODD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

Excellent customer service, don't use any other uhaul dealer except for this one!

THOMAS C. 
Rating:
5.0

Professional, courteous and a very pleasant attitude.

ORLANDO L. 
Rating:
5.0

Wonderful people to work with, great service, I will highly recommend to friends and family!

GREGORY M. 
Rating:
4.0

Everyone was very helpful and friendly. We were unable to use the app to sign the truck back in after hours and were charged for an extra day. After talking with the staff, a credit was issued. Great customer service!

ADAM D. 
Rating:
5.0

Customer did not leave a comment.

LORRIE C. 
Rating:
3.0

The website was a little confusing when I return the van but otherwise everything was pretty smooth.

ANDREW E. 
Rating:
5.0

Customer did not leave a comment.

LEON B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP W. 
Rating:
5.0

Customer did not leave a comment.

donna Y. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL N. 
Rating:
5.0

Customer did not leave a comment.

NASHONDA T. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Jaicie C. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO M. 
Rating:
5.0

Customer did not leave a comment.

CIERA B. 
Rating:
4.0

Customer did not leave a comment.

Kristin P. 
Rating:
4.0

Customer did not leave a comment.

IAN D. 
Rating:
3.0

Customer did not leave a comment.

VIVIAN F. 
Rating:
4.0

Customer did not leave a comment.

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

AMBER R. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
1.0

Everything. Did not accommodate order

Amber G. 
Rating:
5.0

Customer did not leave a comment.

LEO C. 
Rating:
5.0

the gentleman in the office was very kind

LORRIE C. 
Rating:
5.0

This location is very well kept & Amy was very knowledgeable her help made everything go smoothly I highly recommend this location for truck & storage needs

JACK A. 
Rating:
5.0

Customer did not leave a comment.

IDAN C. 
Rating:
5.0

Customer did not leave a comment.

Vera P. 
Rating:
5.0

Checked in on phone so was in and out in no time. Friendly staff.

John G. 
Rating:
5.0

The vehicle was fine, but it was dirty, there was even a full can of soda in the door of the right passenger car. Other than that, I received excellent customer service. The transaction went fast and easy, going in and coming out. I would highly recommend this service and look forward to doing it again.

TINALOUISE R. 
Rating:
3.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Easy check-out of van and moving supplies. Thank you!

FRANCES R. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Very friendly staff completely professional would use again great.

Matthew S. 
Rating:
2.0

I picked up my uhaul using the app, and found that the extra equipment/pads I purchased were not in the truck. I went back during business hours and the door was locked. I called the number on the door which was for a different location. They offered a refund however I have yet to recieve it.

Danielle M. 
Rating:
1.0

Fees I didn't know about it

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
No reviews have been submitted for this location.

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