She has no idea what customer service is. She interrupted my daughter when she tried to show her the reservation that we made. She swung the computer screen around and said it didn't matter what her phone said. Well, it does...she charged us $12 for a hand truck that was clearly marked $7, and claimed she couldn't change it. My daughter turned around away from her, so not to argue. She couldn't leave well enough alone and asked my daughter, "you having a bad day already?" Then that set my daughter off. There was need for her to poke the bear, but she just couldn't help herself. It's was absolutely uncalled for. Also, I had to help put the trailer on my car, because there was no one else there. I hurt my back and was down for two days afterwards.
Rhonda M
Mr Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, NC 28027
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Linda was horrible; took an hour past checkout to bitch over and over regarding same simple question. Brought out new handle dolly and I have pics of refusal giving rusty old beat up hand dolly. Also truck had hard down shifts while stopping resulting in high RPM revs. Transmission shook entire truck breaking stufff!
Rhonda CWould not recommend to a friend because you can extend the rental through U-Haul and instead of the storage place then they like to report the truck stolen
ALAISHA VI had to go to 3 locations to find what I needed, I was told at the first one that the 2nd one had it but then ended up having to go to a 3rd
KENNETH SN/A
FOREST J