Customer Reviews for Mr Storage
(U-Haul Neighborhood Dealer)

922 reviews

8 Lowe Ave NW   Concord, NC 28027

(704) 886-5077

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(704) 886-5077

8 Lowe Ave NW
Concord, NC 28027

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff always is very friendly and helpful.

Donald A. 
Rating:
4.0

Customer did not leave a comment.

SMAIL B. 
Rating:
5.0

Amy is great to work with. Very helpful with providing the needed storage. I will continue to use them for all my storage needs.

TODD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

Excellent customer service, don't use any other uhaul dealer except for this one!

THOMAS C. 
Rating:
5.0

Professional, courteous and a very pleasant attitude.

ORLANDO L. 
Rating:
5.0

Wonderful people to work with, great service, I will highly recommend to friends and family!

GREGORY M. 
Rating:
4.0

Everyone was very helpful and friendly. We were unable to use the app to sign the truck back in after hours and were charged for an extra day. After talking with the staff, a credit was issued. Great customer service!

ADAM D. 
Rating:
5.0

Customer did not leave a comment.

LORRIE C. 
Rating:
3.0

The website was a little confusing when I return the van but otherwise everything was pretty smooth.

ANDREW E. 
Rating:
5.0

Customer did not leave a comment.

LEON B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP W. 
Rating:
5.0

Customer did not leave a comment.

donna Y. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL N. 
Rating:
5.0

Customer did not leave a comment.

NASHONDA T. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Jaicie C. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO M. 
Rating:
5.0

Customer did not leave a comment.

CIERA B. 
Rating:
4.0

Customer did not leave a comment.

Kristin P. 
Rating:
4.0

Customer did not leave a comment.

IAN D. 
Rating:
3.0

Customer did not leave a comment.

VIVIAN F. 
Rating:
4.0

Customer did not leave a comment.

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

AMBER R. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
1.0

Everything. Did not accommodate order

Amber G. 
Rating:
5.0

Customer did not leave a comment.

LEO C. 
Rating:
5.0

the gentleman in the office was very kind

LORRIE C. 
Rating:
5.0

This location is very well kept & Amy was very knowledgeable her help made everything go smoothly I highly recommend this location for truck & storage needs

JACK A. 
Rating:
5.0

Customer did not leave a comment.

IDAN C. 
Rating:
5.0

Customer did not leave a comment.

Vera P. 
Rating:
5.0

Checked in on phone so was in and out in no time. Friendly staff.

John G. 
Rating:
5.0

The vehicle was fine, but it was dirty, there was even a full can of soda in the door of the right passenger car. Other than that, I received excellent customer service. The transaction went fast and easy, going in and coming out. I would highly recommend this service and look forward to doing it again.

TINALOUISE R. 
Rating:
3.0

Customer did not leave a comment.

TAMMY B. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Easy check-out of van and moving supplies. Thank you!

FRANCES R. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Very friendly staff completely professional would use again great.

Matthew S. 
Rating:
2.0

I picked up my uhaul using the app, and found that the extra equipment/pads I purchased were not in the truck. I went back during business hours and the door was locked. I called the number on the door which was for a different location. They offered a refund however I have yet to recieve it.

Danielle M. 
Rating:
1.0

Fees I didn't know about it

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

DANNY B. 
Rating:
1.0

Review the reservation but booking changes and make sure they have the request additional equipment. My appliance dolly was available even after the clerk called severL other locations

PORTIA F. 
Rating:
5.0

Customer did not leave a comment.

Kimberley M. 
Rating:
5.0

Amy was easy to work with.

CHARLES W. 
Rating:
1.0

Amy was rude. Truck was not available at time shoot reserved. Overall glad I won't need Uhaul again!

BRANDEN W. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

DARYL S. 
Rating:
5.0

The passenger side mirror would not adjust. That was a big problem.

Anne H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

I totally forgot to stop and put gas in the truck. Please forgive me.

BONTA B. 
Rating:
5.0

Awesome job at both ends,BW.

ELMER W. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Not have cigarette ashes in the cab

Kevin L. 
Rating:
5.0

Maybe lights in parking area

Paul A. 
Rating:
2.0

Customer did not leave a comment.

Kaitlin W. 
Rating:
4.0

Was charged for extra furniture pads that I didn't need or use. It will work out in the long run though. The guy behind the counter was helpful and knowledgeable and respectful. I recommend them for your next move.

Michael L. 
Rating:
4.0

More clear signage would have been helpful (we tried to come in via 73 but had to turn back around to return the truck in the rear). Overall the service was great, though!

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA N. 
Rating:
4.0

The fan for the air conditioner would not shut off

Terry S. 
Rating:
3.0

The service was friendly and professional, but the cab was dirty and the inside of the windshield had something (coffee?) splashed all over it. It is a little more challenging than some to get a large truck out of. But not too too hard.

Lou Ann T. 
Rating:
2.0

I requested for rental pick up and drop off that was less than 1 mile from my house. Upon arrival at location I learned, I was to pick up 7 miles away at a different location. Having someone drop me off was a HUGE inconvenience for them and not to mention put me behind planning of our day. To add insult to injury Miles were $1 per mile and this added $14 more to my total that was unaccounted for. I am disappointed with Uhaul communication.

Josh L. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Was told we got a free day since they recommended us picking it up early while they were still there but was then charged 40 dollars for an extra day.

MARGARET S. 
Rating:
5.0

Customer service representative was very professional and the location was equipped with having the tools that was needed for my rental. Look forward with doing business with Uhaul again.

Antoinette K. 
Rating:
5.0

Customer did not leave a comment.

Tabetha J. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Kashea N. 
Rating:
4.0

Customer did not leave a comment.

TONY F. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Nothing, everything was great!!! I even got a phone call when the truck wasn't back at check in time and given options without being charged more. Loved it!!!!

Yolanda W. 
Rating:
4.0

Customer did not leave a comment.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

JAMIE H. 
Rating:
5.0

Truck was pretty clean overall but It smelled a little like cigarettes and there were cigarette ashes in the door pockets of the driver's and passenger door.

Alexander S. 
Rating:
5.0

Work on computer application said it had no record of email even though it emailed me with instructions

Allen M. 
Rating:
3.0

They were closed when I dropped the truck off. It was a little difficult to know were to park, it wasn't clearly labeled.

Jodi C. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
4.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

Garrett C. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
4.0

Very helpful customer rep!

Antal C. 
Rating:
5.0

Awesome

Maria C. 
Rating:
4.0

I reserved the truck online and the process of picking up and returning was very easy. It was a little annoying to fill out all information online and then had to do it all again at the office when I was picking up the truck.

Patron M. 
Rating:
5.0

The gentleman at the counter was awesome, wish I could remember his name. The truck wasn't cleaned in the cab section.

Mark G. 
Rating:
5.0

This was a great experience. Should have rented my truck from last Sunday at this location. The care and explanation of the vehicle was on point. The person who waited on us was great. He was nice, clear and precise in the information given. Going forward if I need another uhaul, I will definitely select this location over the on on Concord Parkway South.....they are horrible and don't maintain their vehicles.

Khadijah J. 
Rating:
5.0

Nothing they were great.

KELLY G. 
Rating:
3.0

The staff was very friendly and helpful and the facility was clean. The location was convenient to a point but the access road was narrow and limited parking for customers and when we returned the truck it was hard to know where to park. it

CLARENCE S. 
Rating:
5.0

I called to complete my $8 payment and was told dont worry about it as uhaul shows paid in full

DiAsia B. 
Rating:
3.0

This has been the worst experience I have ever had using UHaul. I reserved online 26 foot truck, dolly and furniture pads to pick after store hours On Tuesday June 2 at 8pm and to be ready the following morning when my movers show up at 7 am. My pick up location got updated to the service center in Concord NC. Which I was fine with. I show up and go through the online checking process and the message saying I need to pick up at 7am on 6/2/2020 which was 13 hours earlier in the day! I call the customer service number and the First Lady I get says that truck is not available for local day rental. I asked why did it let make the reservation online IF is could not happen? She needed to talk to the manager. After a long hold she said we can find me another one. I said it needs to be in Concord NC. She give me everything 20+ miles away. Then she forwarded me to the “Scheduling Center” that has hours of 7 am to 7 pm. By now this is at 8:30 pm. I call back and started the process again. Finally this lady was able to find another truck less than 10 miles away. But now it would not have the dolly and the furniture pads. Now I have to drive back on Wednesday morning to get the rest of the items I needed for my move that I had did my part and reserved a week ago. Meanwhile my movers that are being paid hourly are showing up at 7 am to being moving furniture with no furniture pads and dolly. I need something to compensate me for spending over two hours chasing down my order then having to go back the following morning to get the rest of my supplies that I reserved online all while my movers wait. This is the worst online and customer service experience I've ever had. What can be done with all the extra effort I'm having to put in when I did my job and ordered exactly what I needed and when I needed?

charles L. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Glenda W. 
Rating:
3.0

Easy drop off and person over the phone had good customer service.

Drake S. 
Rating:
3.0

Answer the messages left on the phone. I called after receiving my uhaul, left voicemail, and still to this day haven't heard anything back. I was terrified my uhaul was going to blow up on me but I had to take it for what it was.

VICTORIA H. 
Rating:
3.0

Customer did not leave a comment.

Latsha J. 
Rating:
1.0

Do not use Mr Storage for any UHaul moves. Started at the Harrisburg location ended here. Tried to rent us a UHaul full of soot. Then made us pay a higher price for the only other one he had which was clean. We have used many Uhaul locations around the Charlotte area and these are definitely the worst!

Randall D. 
Rating:
5.0

Everything was clean and pick up/drop off went smoothly.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Calvin G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top