The parking lot is a mess with rocks, nuts/bolts and glass everywhere including each exit/entrance to/from the street. The inside office area looks like the floors have not been mopped for years. The staff was only slightly helpful. They will switch from english to spanish in front of someone (which is rude - when the person knows what they are saying and it is about them) and also presumes their customer isn't multilingual. I dropped my equipment off ~ 24 hours after the pickup and I don't believe they checked it in for a few days which is consistent with how the place feels which is "shady". I would not go back to this place nor would I recommend it even if it meant going significantly out of my way.DAVID M.
Customer Reviews for Mr Tire Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stanley F.
Everything was good the owner was extremely helpful. Great overall experienceSean M.
Nothing I can think of. The staff was so friendly and courteous the process in order to rent a truck was seamless.CRYSTAL R.
Friendly and fast service.MICHAEL F.
Customer did not leave a comment.pam E.
Customer did not leave a comment.Amber K.
Customer did not leave a comment.LETHEN F.
They were fast in expediting my rental. Would definitely rent from again.Patrick W.
$0.99 per mile was way too much on Friday. I was forced to bring back the truck to the pickup location, I could save more money if I left your truck 100 miles away around O'Hare location, it could cost me just half of the price I paid.Didier B.
Customer did not leave a comment.Michael S.
So nice and helpful. Will go back next timeVanessa B.
I was sent here because the truck I rented in Rimeoville was not available. This place is off a busy truck highway and there is nowhere to park your own vehicle so get dropped off. Truck had problems with the key and for an hour I was stranded until my boyfriend could help me. I was charged $100 over what I thought I was paying and honestly this is unacceptable. Especially in this economic climate.Kathleen T.
Not price gouge on mile rate on weekends. $1.19 a mile is insane.George N.
Customer did not leave a comment.Gary N.
Small busy corner location on a truck routeANTHONY S.
Nothing. The gentlemen who work at mr tire are great!! They were such a help and are very polite and were great in explaining everything I needed to know!! Definitely will pick this location for all my future uhaul needs!!Suzan G.
Customer did not leave a comment.Cesar C.
Customer did not leave a comment.Kasandra H.
Customer did not leave a comment.AARON D.
5 guys carried the trailer over to my truck put in on ball and said your all set. Didn't hook up for me was told my responsibility. Didn't go over any safety or any issues for that matter. Couldn't unhook trailer because there was no stand. Rented for 24 hours. Went to pick up at 4:00 they closed the next day at 2:00. Had to return early so 5 more guys could take off my truck. Again I had to unhook myself. Very disappointed in the customer service. Calk ed me white boy in Spanish as if I didn't understand. Will never rent from uhaul again and will never recommend to any either. I'm going to contact uhaul about the experience.Steven Z.
No improvement needed at this time.Maryland C.
Customer did not leave a comment.Elisabeth H.
Customer did not leave a comment.John S.
The only thing I would do as uhaul is, make it more user friendly when you go to rent a piece of equipment based off your desired pickup location. I was being sent 10 miles away while I seen and knew there was equipment 3 miles away. Ultimately I was able to get the closer truck with a little persistence on my part.Andrew P.
Great place, friendly helpful people and excellent equipment.James F.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Lowell U.
Very quick process. No issues.chris C.
Customer did not leave a comment.Fhonteese B.
Customer did not leave a comment.Karla M.
These guys were so nice and helpful, I had to move twice and went to them both times.
This location was unreliable and called me while i was moving from Illinois to Virginia demanding my credit card number because he said we didnt pay for the dolly. My receipt and my bank statement clearly showed that i did pay for it. I felt uncomfortable giving him my credit card number over the phone so i didnt. I found out that its against their policy too. He also called me Unreasonable and he hung up on me. I tried contacting uhaul customer service over the phone but was on 15 min wait times so i would really appreciate a call back. 8156712979. Also we dropped the uhaul off in virginia beach where they told me i didnt know anymore and we didnt go over the miles. I also have that receipt. I look at my bank statemnt and some how tire inc back in illinois charged me an extra $48. I dont know for what. This needs to be fixed or explained to me.Maria K.
Customer did not leave a comment.Michael M.
Tried to charge me almost $40 in fees for gas, even though truck was returned with more gas than when I got it!!Amy K.
The guy there was very helpful. Make sure we had the best price and had everything we needed before we leftbrian W.
Customer did not leave a comment.Arthur R.
Customer did not leave a comment.Scott M.
Awesome experience. Will go back.Enrico Q.
Customer did not leave a comment.susan M.
My first reservation was cancelled an hour before scheduled pick up. Which was two miles from my house, and a half my from my storage. I had to drive ten mikes out if my way with no apologies whatever. Will have a hard time using uhaul services again.JAMES S.
I was very pleased with location of the store being close to my home, as well as the speedy service I received. Also the customer service rep took time to listen and answer any questions I had. Thanks!!!MITCHELL L.
Very friendly, courteous service! It was truly a stress free experienceLaShaun H.
Not applicable.Leonard W.
The staff at Mr. Tire Inc was very friendly and helpful, I would highly recommend this location to anyone.Kerri Z.
Easy, painless, friendly serviceCody B.
Customer did not leave a comment.John H.
Have brand new necessary equipment in storage ready to use.Wilmer Z.
Customer did not leave a comment.michael B.
U haul.com royally screwed up my reservation. Changed pick up location less than 24 hours before scheduled pick up. New pick up point did have the truck but not the dolly. Instead of being 2 miles from home I had to drive 18 miles to a seedy part of another city because of U haul's gross incompetence. Tried to phone U haul and their customer service was horrible...rep was useless and manger not available. Manager failed to even return my phone call.Craig N.
great guysBASIL H.
Everything was great. Customer service was great. We returned the truck later than expected and they understood the issue with no problem.lynn S.
Customer did not leave a comment.brett C.
The guy who met us for pick up was a jerk! He was not friendly and was rude! When I walked in I greeted him and asked how he was? He grumbled something under his breath and said I should have come earlier. I was there at 3:45 and my pickup was scheduled at 4:00. All I could respond was that my pickup was scheduled at 4:00. I work nights so therefore need to sleep during the day. I did not appreciate his attitude and rude comment, when I was there promptly as scheduled. I believe this guy was the owner and I would not want him representing my company!Amanda F.
Staff was very friendly and helpful. I would definitely go here if I needed a U-Haul again.MELINDA RENEE D.
I will never use U-haul again! I have filed a complaint against them and have yet to hear back. They claim they contacted me to tell me that my reservation had been moved to a different pick up location (which they did not) I am now contacting my cellular company to get phone records to prove it. The guys at both locations were great to deal with it was the online reservation site that I am upset with. I had to drive 17 miles to get a u haul when the original location I selected was only 3 miles away. I had 15 people waiting to help me move and was over an hour late b/c of the problems I experienced...ADAM F.
Customer did not leave a comment.EVA H.
Customer did not leave a comment.NORMAN S.
Have the price on the internet match the price that is actually being paid for the rental! The truck was fine except for your representative neglected to mention a hole in the truck that was listed on the contract, I am fortunate it didn't rain and ruin all of my things.Robert J.
Was not able to supply more the 12 packing blankets. We had requested 36. This should have been told to me when I made the reservation.SIEGFIED B.
Customer did not leave a comment.CHAD P.
Customer did not leave a comment.SPECIALTY L.
your trucks are not what i want to rent anymoreMARK M.
Customer did not leave a comment.JOEY B.