Customer did not leave a comment.Todd S.
Customer Reviews for Mr Tire Service
(U-Haul Neighborhood Dealer)
Minneapolis, MN 55413
(On Central just north of Broadway)
Services at this Location:
- Mon–Fri8 am–5 pm
- Saturday8 am–12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Too many taxes wouldn't recommendLemarco B.
Customer did not leave a comment.jennifer S.
Customer did not leave a comment.Wil S.
I like using this location because you can pick up and drop off with counter help, but it's still super quick.MONICA S.
Customer did not leave a comment.chris V.
Get rid of this location... We were charged for 3 extra days. That was a screw up on this location. We called UHaul on the road and they said they would adjust. They did not. Crappy service and record keeping.chris V.
The app had some issues. Unable to pick on truck and had to use browser on phone. Overall it was convenient a good experience.Sou S.
Uhaul truck didn't have proper tires which caused us to get stuck 2 times. 1st time a few friendly neighbors and a hour later we get out just get stuck again 1 block away from my home and again a few friendly neighbors and 3 hours later I ended up have to get roadside assistance which cost a lot and I was unable to move.Ginetliz A.
Customer did not leave a comment.Vienna L.
I needed a U-Haul in a pinch, and this location definitely fit the bill. Everything was explained to me up-front, and I would say that overall it was a great experienceCHRIS C.
Customer did not leave a comment.TIMOTHY G.
Customer did not leave a comment.Theo K.
Extremely friendly customer service at pickup.James I.
Customer did not leave a comment.Kevin P.
The man in the front was nice and everything was easy down to the return. Uhaul is greatKavon L.
Well doneJean M.
Customer did not leave a comment.Kristin Z.
Customer did not leave a comment.Nwando I.
I told the guy the back latch on the truck was frozen shut and I couldn't open it.. his advice was to just drive it to my destination and it would open.. it did not .. I spent over an hour trying to get it open and eventually had to use a crow bar..Will W.
Taking pictures didn't work on Firefox on Android, had to use chrome insteadAndrew M.
Customer did not leave a comment.Hodo I.
You guys were awesome I can't complain my truck was ready for me when my son in came to got it and the price wasn't bad either when he return the truck thank so much.doris S.
No problems here. Very friendly.Richard S.
Customer did not leave a comment.Spencer E.
Customer did not leave a comment.David J.
The only thing I was misled on was the after hours checkout process. I was told to download the mobile app and complete a self checkout and do it at the location because it is GPS enabled. I sat in the parking lot, downloaded the app, went to self checkout, and this location was not an option. It was only after I got home that I saw a text with a link to follow to do the self checkout, not through the mobile app, but I couldn't do it at home because of the GPS thing. So I tried saving $20 for after hours drop off, but I got bad instructions and it didn't work.Megan G.
You need to improve your customer service skillsABDELHAMID A.
I originally had a U-Haul scheduled for Thursday the 29th of September, that a booked about 2 month in advance. It was listed as available. I was informed with very short notice that the truck was not available and the closest one was 40 miles away. This turned my move into a logistical nightmare.CHAD A.
The truck doesn't start easily, the key gets locked up. You have to force the clutch up and then turn the key for the truck to start. Also was charged for a utility dolly that I wasn't supplied or used.Sarah B.
Better designated parking, especially after hours. But overall a great experienceShannon Z.
They are so friendly I like this place thnank you guysYILDIRIM K.
Customer did not leave a comment.Douglas E.
Customer did not leave a comment.Justin N.
Dan was very helpfulJames K.
Customer did not leave a comment.Patricio D.
Customer did not leave a comment.TAD R.
Great service and kind staff.HUNG C.
Not friendly at allJames J.
Customer did not leave a comment.Jen M.
Customer did not leave a comment.DAVID M.
Have something posted for after hours drop off about checking the truck in online when you drop off the keys. It's ridiculous to be charged $20.Angela T.
People so nice and helpful thank you so muchYILDIRIM K.
Customer did not leave a comment.Ronald K.
The truck seemed as if it had been in a minor accident. Might have been more severe than it appeared. I would have been more comfortable renting a vehicle that didn't look like it had crashed.David K.
I asked for furniture pads and a dolly there were neither.Ian F.
Thank you!Julie S.
I originally booked the New Hope location, without reaching out to me they switched the pick up locations to northeast. The only communication about this was sent in a confirmation text, which was buried deep during a busy work week. I realize I didn't click the link, but didn't receive a phone call or email about the change. This was frustrating and I was disappointed with the company for their lack of communication. Otherwise- great experience.laura P.
Everything went smoothly and checking out rental truck was a quick process and all info was simple, direct and accurate. Thankful even though arriving 15 mins before closing, the customer service representative was friendly and very helpful, took time to explain everything & gave clear instructions and the price was great! I did try downloading the App but I wasn't successful on my side, no fault of UHaul. Even without the App to help with reserving/CheckIn&Out it still was a relatively quick process even with several customers there at the same time. Thank you and it's such a blessing to have these rentals available. Saved us a lot of time moving! God bless #TeamUHaul!BEV F.
Customer did not leave a comment.Tracy S.
The customer service agent was incredibly rude and unprofessional. He would not tell me how much I was being charged on my return which I thought was odd. Then I heard him outside talking about extra charges for cleaning. I looked in the back and saw a few leaves in the trailer so I told him let me clean it out. He said no it was too late. At this point I asked him what the hell his problem was because he had been acting bizarre and his customer service was awful. At this point he started screaming at me that I was banned from Uhaul. This person clearly does not like working in customer service and in my opinion should not be working at all.Marshall S.
Communication was very poor I was given incorrect information a had a one way and was told I can drop off in the area where I was moving to only find out they picked 3 different locations which where all closed than I was told to take it to Schmit towing which closed at 4:30 and when I was given that information it was after 5pm so I had to keep the U-Haul for an extra day and was charged for it after I had to take it to 3 different locations that was closed I asked a lady by the name of Sammie to add extra miles so I didn't be charged she was very rude I asked to speak with a manger because after three locations and no extra miles for sending to places she should have known was closed was very upsetting she hung up in my face, laughed talked to me very disrespectful about how it's not her fault those places where closed I never got a chance to talk to a manger she said she was in charge and I would love for someone in CORPORATE to give me a call at this point I don't wanna talk to anyone from the office she works inNaomi J.
Customer did not leave a comment.ABUDLLAIHA M.
Add allowable miles equal to the extra distance a customer must travel to pick up/drop off the truck when you change locations after a customer has booked.Steven Q.
Nice people, great value, easy check-in/outThomas G.
The web site locked me out & I couldn't do a pickup inspection. Nor could I do the on line inspection when I dropped it off & customer service was a nightmareKelly B.
Customer did not leave a comment.STEVEN L.
Customer did not leave a comment.Steve B.
I was greeted by a friendly gentleman in the parking lot when I pulled in. He told me he would take care of everything for me.Cheryl W.
There were some issues with the app, which slowed down the check-in process.Abby B.
My tow dolly was not present at the location and I was not notified of that in advance. Additionally, the uhaul van I was using was missing a wiper blade when I got there so I had to use one off another vehicle before starting my drive.TJ B.
The steering on the truck was very sloppy. It was very difficult to stay in a lane going over 40 or if you hit any bumps. Didn't matter if the truck had a load or not.Diane P.
Customer did not leave a comment.Lisa B.
Great service and quick help. Thank you!Stephanie K.
Customer did not leave a comment.Cecilia L.
Customer did not leave a comment.Gerald C.
Customer did not leave a comment.David T.
Two gentleman at front desk were excellent and friendlyZACHARY A.
We had ordered a mattress bag and a couch cover, but there were none available at this location.Timothy W.
Customer did not leave a comment.Ronald M.
I didn't fold the furniture pads because they were just thrown at us when we got them. They got after us and threatened to charge us because they were no folded. Overall, an awful customer service at both ends.Susan B.
Customer did not leave a comment.Erin M.
Customer did not leave a comment.Zaire H.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Kim B.
Customer did not leave a comment.Isabella S.
I didn't interact with anyone at this location as I was trying to use the mobile app, which I had some difficulty with. I did make a call to the 800# for Uhaul and that too was a good experience.Mark M.
The check in process online is a hassle and rather unnecessaryKellen A.
Great service and would recommend this location to anyone.Earl K.
We dropped off at night and realized afterwards that we forgot to return the key, didn't know where to return the key, and were not prompted to by the web page to leave them anywhere. We will go back to the location today to drop the key(before our scheduled return time) - but that was a confusing headache.Kate C.
The person working was very niceâ€¦ All and allâ€¦ great experience. Thank you.JEFFERY W.
Customer did not leave a comment.Kayla P.
Customer did not leave a comment.Niki H.
Customer did not leave a comment.NELL R.
Customer did not leave a comment.Gustavo S.
Customer did not leave a comment.Pedro V.
Trying to return this truck after hours was a RIDICULOUS COMEDY OF ERRORS. Taking photos to verify mileage, gas and cleanliness of truck is required thru the uhaul app, but THE APP FAILED TO TAKE PHOTOS. After several attempts and even restarting the app, the app continued to fail to take photos. So I left a note stating the problem in the drop box with the keys. THAT NOTE WAS IGNORED. Next, I tried to contact uhaul to report the problem thru the email address provided. The email came back to me as undeliverable. I WAS PROVIDED A FAKE EMAIL TO HANDLE COMPLAINTS. After 2 phone calls this morning, the only answer I received was WE'LL LOOK INTO IT. Oh goody, that's reassuring.CA R.
I was a little put off by the representative castigating me for not uploading my driver's license prior to pick up. I have rented from U-Haul several times and representatives are fine capturing a photo at the pick up time without admonishing me for "not following instructions." . I would have expected a little understanding about the reluctance to upload my drivers' license online. I was also very frustrated with the use of the app when I dropped off the vehicle (well before it was due). The app's insistence on getting a location before proceeding was just silly. Of course I am dropping the truck off in the right spot - it's where I picked it up! Because I couldn't figure out how to re-set all my phone and browser location settings to the app's satisfaction, I couldn't proceed and wound up paying the $20 extra. That's the kind of annoyance that I will be sharing with others to discourage them from using U-Haul. Tom PetersenTom P.
Service was absolutely great and the truck was perfectBESS C.
My experience at the pick up location was great. I inadvertently booked 2 trucks and they called me to see if that is what I really intended. Counter service was very friendly and fast.Scott O.
Clean the inside of the cab! It looked as if it had never been cleaned! Two of us spent a good half hour scrubbing with disinfectant wipes and they were black! Also, had to go to a different location in Plymouth to pick up moving blankets as this location had none and said they were not on my reservation, which they were. Overall, not a good beginning to the experience with U haulBelinda H.
Customer did not leave a comment.CRAIG V.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Sarah Y.
Customer did not leave a comment.Zamora S.
Customer did not leave a comment.QI LONG L.
Customer did not leave a comment.JEREMY W.
Steve is the best ever he's so friendly funny and always has a smile I will never use another location this is best in the whole state mn keep Steve he leaves we all will tooElayne W.
Additional Services at this Location
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Trailers & Towing
Our cargo and utility trailers start at $14.95!