Customer Reviews for Mr Tire Service
(U-Haul Neighborhood Dealer)

Rating:

2.0

Be helpful for disabled people to be able to rent at an affordable rate & not try to be cut throat about every opportunity to add on extra charges. I live off $800 social security disability income each month AND have 2 teenage boys to care for alone. My husband passed away. A $30 UHaul rental became $150 because I had nobody to drive it back for me on time. My care givers had gone home & then it was the weekend. They were off. I now have $0 in the bank & don't know how I'm going to survive the rest of the month.

Rating:

1.0

U-haul central scheduling informed us via text message that we had to drop the truck at a location 30 miles out of the way... When called, a very rude person said that was the way things are done, and that U-hual Scheduling got to pick our drop-off point, not us. A location in the neighborhood of our destination would have been more helpful. Flipant, rude people do not reflect a company that values their customers. Next time, I'll look for other options. Your central scheduling folks are the focus of my remarks...not Mr. Tire Service folks in Minneapolis.

Rating:

5.0

Fast and friendly and thorough.

Rating:

5.0

Great service thank you Steve

Rating:

5.0

Everything was great

Rating:

5.0

Easy process and friendly folk!

Rating:

5.0

I love the customer service he was very happy spirit person I love it an I will recommend

Rating:

5.0

Just keep going for what you doing and good luck

Rating:

3.0

Have the truck ready and in a place that’s more convenient.

Rating:

5.0

I've got some problems with app on android

Rating:

5.0

The Agent was knowledgeable, pleasant, and helpful. We will rent from this location in the future.

Rating:

5.0

I was honestly impressed with the ease and quality of every step of the process. Both the service and the vehicle were perfect.

Rating:

1.0

Gas line of the vehicle had a hole in it. It spewed out gas and I had to refill it twice just to make it around after explaining to U-Haul support staff I wasn’t comfortable driving a vehicle that was drained of gas. Will not use U-Haul again after this experience.

Rating:

5.0

I forgot to do the return check-in when I returned the truck yesterday (only had 1 day). I am so sorry. I know there will be an additional $20 charge.

Rating:

2.0

Hello, First off , I am not happy that my confirmed reservation was changed less than 1 hour before pickup and no text or email was sent till after i got to my location to find out i was transferred to another location that was not preferred. The process overall was not acceptable to do all the checkout through the app when i specifically asked to go to an actual location. Overall, Was not happy with the process and very pissed that it cost me time and money going to a new location and changing plans on a moving day. Not the way to do rentals and to top it off, I had a very unpleasant representative at my original location, would not recommend or use this service again, especially at that location! Please let me know how you are going to make this right? Thanks, Payam Shokohi

Rating:

5.0

Super easy.

Rating:

5.0

I love working with the guys at this site: terrific service

Rating:

4.0

The vehicles are basic and noisy. I have rented many times, and have come to expect this is no luxury ride! But they do the job well enough.

Rating:

5.0

Very friendly!!! Fast service!

Rating:

5.0

Excellent service! Excellent staff

Rating:

2.0

I walked in and the guy behind the counter and another guy were taking they both looked at me and I said I’m here to get my uhaul and my name is Matt Lacny. He looked at me weird and I held up my phone and he looked at me weird. He then said do you think you are more important than this guy. I said no but it says skip the line and all you have to do is hand me the keys so I can get to a job. He shook his head and rolled his eyes. I wouldn’t have said anything but they both looked at me like what I was doing in there. Very rude and I’m not renting from there again.

Rating:

5.0

Great experience. Great customer service.

Rating:

5.0

I have received the best service

Rating:

5.0

The worker was so polite, friendly, and extremely helpful. Thank you!

Rating:

5.0

The guy that waited on me was great. I actually liked getting the truck. It was fun.

Rating:

5.0

Business was.closed. No personnel present, no personnel needed.

Rating:

3.0

At no point on the product selection site, detailed estimate of charges, or confirmation email -or- in person during pick up was a fuel charge mentioned. I was subsequently charged $26 for fuel on a 6 mile trip on top of the mileage rate. Ridiculous.

Rating:

4.0

I couldn’t figure out how to push the seat closer to the gas pedal, so it was hard to reach at times. Other than that everything was great.

Rating:

5.0

The rate and equipment, as well as the service was outstanding!

Rating:

4.0

The customer service on this location is friendly and makes the process very simple. The truck ran well and see cargo area was clean. However, the truck cab smelled terrible and unsanitary.

Rating:

1.0

Rude and unhelpful staff

Rating:

3.0

I rented a moving truck, some dollies and moving pads to help me out while moving. At the pick up time, the truck was there but none of my dollies or pads were. Since this location doesn’t employ any U-Haul personnel, who do you complain to? I was able to get a refund on my dollies and pads that I didn’t get, by chatting with customer service, but getting a refund didn’t alleviate the issue of carrying heavy boxes and furnitures for over 5h. In the future, I will use another U-Haul location for my needs.

Rating:

5.0

They’re so friendly thank you so much Mr Tire

Rating:

3.0

I went to the app to remove the $20 extra charge and could find no way to do that. App is mostly adds.

Rating:

4.0

The employee working at the location said that they had notified Uhaul of its closure that day, but Uhaul scheduled a dozen or more trucks for that day. This lead to me not being able to properly do a mobile pick up of the truck and had to get help inside to get keys and truck information. The location is not at fault for this mishap and Uhaul should seek to improve the steps for mobile pickup.

Rating:

2.0

They moved us to an inconvenient location and then when we arrived, they didn't have the truck and sent us to another location. Very stressful for moving day and set us back behind schedule.

Rating:

2.0

by his watch we were 5 minutes past closing time for the uhaul service time, and he made a big deal out of that and what a “favor” he was doing by processing the return. never mind that the truck wasnt due back for two more days and we would have been fine doing the return thing ourselves online. then he scolded us for not having folded up blankets, telling us we would be charged for that, even though i never paid for blankets to be available in the first place, and when we got the truck they were just there and piled up, which is exactly how we left them. we tried to explain that, but we still had to go back out and fold them. no big deal, but what a rude way to treat people

Rating:

2.0

The truck has all kinds issues would not start

Rating:

5.0

Great Service...

Rating:

3.0

The self check in online process is terrible and needs to be fixed. The Mr. Tire location is great and they were very helpful when the online pick up didn’t work, but uhaul needs to fix their system.

Rating:

4.0

The mobile check in for my phone was really glitchy. I wanted to put comments in, but the website didn’t allow me to submit it if I entered anything.

Rating:

1.0

There are robing me by taking money off of my card

Rating:

3.0

Get the door seal fixed on drivers side… small but the air whistling through can be irritating, just that! other than that just perfect!

Rating:

5.0

My two sons thought it this U-Haul was excellent and their trip went very well! They even enjoyed the whole thing

Rating:

5.0

Easy pick-up and drop-off No unexpected additional charges

Rating:

5.0

Good job

Rating:

3.0

Para el Dolly darle más mantenimiento porque las llantas rechinan mucho y eso era un ruido muy feo y molesto para todos ..

Rating:

5.0

I returned the truck after hours but it was clear on what to do with the app and where to drop the key. I would use this spot again as it is close to my house and on a public bus line.

Rating:

5.0

Dan was great to work with.

Rating:

1.0

Millage was off by one numeral, overcharging me hundreds of dollars. Won’t ever rent from UHaul again as they make their claims process unbearable to work with. I’ve spoke with 3 different people on this issue and I’m still being charged.

Rating:

5.0

Steve at Mr.Tire was so very helpful and kind.

Rating:

4.0

Super efficient

Rating:

1.0

Can you please send me a receipt? They never let me know how much I was paying I still haven’t received the difference and I know how many miles I took so I want to know how much you’re charging me I asked him when I brought the truck back and I put the gas back at it I don’t understand why you guys charge for gas and for miles

Rating:

3.0

the man at the desk was very rude and made offensive comments both at pickup and dropoff. he also did not complete the return and i never got an updated receipt

Rating:

5.0

Pictures for the before rental inspection showed a completely fine vehicle but the actual vehicle had been in an accident and the door doesn’t fully seal so it’s hotter then normal and you can hear air rushing in while you drive

Rating:

5.0

Box had significant damage on top. Would not be waterproof if it rained.

Rating:

1.0

When I ordered the truck online, I declined the insurance. When my husband picked it up they tried to swell him insurance again and he declined it. When we returned the truck I noticed a $15 safe travels charge. I asked about it and he said it was insurance. When I told him we had declined insurance not once but twice, he told me there was nothing he could do about the charge and I’d been in an accident I wouldn’t be there complaining. Wow. If this is the way you meet your sales goals, that’s pretty sad. I will be contesting this charge with my credit card. And posting my comments in an online review.

Rating:

1.0

nobody show up at working hours. not honest. charge customer for something not exists.

Rating:

5.0

I dropped the truck off after regular business hours. The online process was convenient and user-friendly.

Rating:

1.0

I dropped off and did the online checkout link but they billed me $20 and I had to spend 20 minutes at least with customer support to get it back. Luckily the regional guy did get it back to me right away once we finally connected

Rating:

2.0

Too many taxes wouldn’t recommend

Rating:

5.0

I like using this location because you can pick up and drop off with counter help, but it's still super quick.