Customer Reviews for Mrs Nadias Army Navy Surplus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mrs Nadias Army Navy Surplus

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Sherrie C. on

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Daniel A. on

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Business closed for dropoff. Uhaul remote return was 1 out of 10. Weblink doesn't work well with Google Chrome. 45 minutes to return 20' truck and 6'x12' trailer. Also not happy with the inability to drop the trailer to unload the truck. Both pieces had to be returned at the same time.

Rossetta W. on

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Alexis A. on

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Joe H. on

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Very nice

Eric A. on

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GARY S. on

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Butch when over everything and make it So easy to get the Truck and the people in Pensacola was Great on the turn in,

ned R. on

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CHRISTOPHER M. on

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These people had a poor attitude.

judith K. on

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The location is exceptionally easy to find, safe entrance and exit and plenty of parking. The staff is friendly and courteous and quickly completed the paperwork.

Latori M. on

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She was very professional and helped me fix the situation with the trailer

Marc R. on

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Kenneth C. on

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I was totally over charged,I return the truck the evening of August 13,2019 , which was the same day of rental about 6:45pm, and the young lady didn’t check my truck in until August 15,2019.She also added additional charges to my credit card, which was another days rental which was $29.99 plus a $20.00 late fee and I was not late, those people aren’t doing there job at that location, I have enjoyed renting from Uhaul but never ever from that location again, and can you please return my money back to my credit card plus tax.i feel this is something y’all should know.you can always contact me at+12052600132 Thank y’all

Laura B. on

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Daniel or Mary A A. on

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Brian G. on

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it was so easy and the store was so friendly!! Thanks

David B. on

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Awesome people. Very helpful. Would definitely do business with them again. Great representative of what UHaul should be very where.

Brandon B. on

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Wayling M. on

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David H. on

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Greg L. on

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bill D. on

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Terrence A. on

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Anita P. on

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Margerie G. on

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Jim A. on

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Robert W. on

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Darrin C. on

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I started and finished with a problem but the location worked with me and made sure my was transaction was successful.

Ronnie D. on

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Time management needs to be improved. I made a reservation days before coming to the store, but I still had to spend an hour and 30 minutes talking with a clerk on the phone and filling out paperwork. My reservation was for 1:00pm and I didn’t leave the store until 2:37pm.

Earl H. on

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Kokeitha D. on

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No one was at the designated drop off. We were on time and got charged an extra day. Bad experience with U-Haul.

Janet B. on

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The customer service at this location is HORRIBLE. When I walked in there were two men who was behind the counter so I made the assumption that they both worked there, but only one of them were able to assist anybody that came in the store. I spent over an hour in this store and the other male just walked around looking. I was there to rent a tow dolly. I was constantly interrupted by the sales person cell phone, which he never apologized for. When I finally finished my paper work for the rental I asked if they had someone to hook up the tow, I was told no, but it's easy and I should read the instructions. He was right ,it was easy, but what every happen to men being a gentlemen. Myself being a female along with my sister-in-law struggled to hook up the tow while in the pouring rain. We had to ask a CUSTOMER who was leaving the store if he would help us to lift the ball to secure it to the hitch, only because it was heavy. I understand you have rules because of insurance purposes, but a nice sympathetic NO, is better than "NO READ THE INSTRUCTIONS"

latonya J. on

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Ryan H. on

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The team here is super knowledgeable and very friendly! Great experience!! Very thankful to have people like this in our town, it makes us all better! Merry Christmas!

Kenneth W. on

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George S. on

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Wash the windows on the inside and new wiper blades

Bruce C. on

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Have someone at the left location not have me have to deal with someone on a phone . No good.

Thomas G. on

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No one helped with hook up or even went out side to check anything.

Chris R. on

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John P. on

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Robert A. on

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frederick H. on

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Easily accessible and friendly service

Vanshon H. on

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Charged twice need my refund

Kay P. on

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Really appreciated the excellent customer service received at this location . I don't know of anything that could be done better . Above expectations . Thank you so much

Ginger C. on

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The people at this location were incredibly nice. They made the rental process very quick and easy.

DEBRA B. on

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The little girl that was at counter looked to be no more than 14 yrs old. She was rude. She couldn't spell my address that I was moving from correctly. She demanded that I sign off on damage sheet without going over the truck with me. She refused to go outside. The old man behind finally said he would walk around the truck with me. So I originally went by a authorized Uhaul dealer and put my info in computer to be delivered to his location since it was 2 blocks from where I was moving from. And they told me they couldn't deliver there. My question is "why have a dealer that you can't deliver to? That doesn't make sense". The whole purpose was for me to save on mileage. But I will NOT rent from that store again. I will have to pay the extra mileage and go back to Pelham where I was i treated with respect last year. If you will lose me as a customer all together.

Monica F. on

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The place should open on time,the rental I got took over 45 minutes before I even got to get the keys. This was the worst experience ever. Then I was charged wrong and i'm waiting for someone to call me, after they owe me 90+ dollars.

Zoe E. on

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Customer service was awful at this place. I always rented with this company . Do not rent uhaul fronm Ms.nadia army surplus in bessemer.She has her 12 year daughter checking in uhauls and checking them out..and she doesn't want to work in their store. I asked questions and received. .i dont know answers and she finally had to call her mom and put her on speaker phone and she does know what she is doing. Her husband couldn't asnswer any questions neither and when i received the truck it was a notch before E and so thats where i refilled my gas to...returned truck she wants to charge me for gas which is 64.00 dollars and it was given to me on a notch before E...theses people need to be trained again before they give uhaul a bad name.

Michael K. on

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If I reserve a unit on line and get to pick where I pick it up then stand behind that. I was notified by email the day before that my location was changed. I had to go 25 miles out of the way. And the new location did not open until 10 where the original place opened at 8:00. Time is important in moving. the new place I was sent was not open. Had to wait an hour for the owner to show up. sending me 25 miles out of my way to a location that cost me three hours of moving time is ridiculous. I will be extremely hesitant to rent through you again.

Tiffany M. on

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Tamra S. on

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Ashley R. on

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They were teaching 12 yr old to process the rental. The truck was on 1/4 of tank of gas so I had to fuel before using. Other peoples papers were in the cab. I reserved at a location closer to the storage and was sent an email changing my pick up costing me 20 extra miles.

Michael M. on

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Ronald B. on

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joseph M. on

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Please figure out a way to locate the dolly in another place. I had to move the dolly because I was loading an elliptical. The dolly was in the way. I had to move it. Now I am being charged for it because it appeared if I used it. NOT COOL>

Jennifer S. on

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CHARLES P. on

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The people didnot even walk outside to see if I knew how to hookup the trailer that I rented.

Rasheeda A. on

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craig G. on

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The drop off site we left the truck in needs more experience with uhauls. The owners 12 year old daughter was trying to help the older gentleman close the return. The return took 30 minutes and they tried to charge me more money? Couldn’t tell me why?

marie L. on

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First of all, they were 15 mins late in opening the doors, which made me wait. Second, the lady helping me started to go inspect the truck I was turning in when another customer came in to pick up a truck, and the gentleman working there told her to have their child(maybe 10 yrs old) go inspect it and get the mileage and amount of fuel in it, so she could help the other lady instead of either finishing with me or him taking care of the new customer. While I watched all this going on, the child came back in with the paperwork so the lady proceeded to finish putting in the information into the computer and she said I was being charged another $24.00 fuel charge. I asked "why" and she said "I don't know, it looks like you went over your mileage". I told her I did not go over my mileage and there was more gas in it than when I picked it up so I was not going to pay anything else. We went back to the truck to reinspect it again, and come to find out the child which she had sent to do it in the first place did it incorrectly. The mileage was wrong and so was the amount of fuel she had written down. The lady then corrected it and said I was good to go and would get an email confirmation of the vehicle being turned in. It took me almost 25 mins to turn in a vehicle when it should have only taken 10 mins at the most. I am not very happy with this location and will not go back there. I do not think a child should be doing the work for an adult.

SEAN T. on

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MISTI F. on

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It took me one hour and fifteen minutes just to pick up my truck that I had already reserved. There was a 12 year old running the counter. Her computer locked up about 5 times and she had no idea who to call or what to do. I reserved this truck to move my daughter home from college in Tuscaloosa after her graduation. I was late for graduation just from waiting forever on this truck that I had to pick up 45 minutes from my reservation location. I would not use this business for UHaul because it gives uhaul a bad name

Nadia H. on

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Latisha A. on

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Rachel K. on

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I received very poor customer service. I reserved a truck for 10:30 am. I arrived at 10:30 and was informed the truck had been given away since I was late. The associate thought the time was 10am but was misinformed. After waiting a ridiculous amount of time I was given another truck which was infested with ROACHES! I was finally given a truck and did not leave until 12pm! Which in turn threw off my schedule and forced me to pay my movers for another hour because of the delay. I received less than par customer service as well. I will NEVER use this location again and will be using different truck companies in the future.

sabrina E. on

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Very Friendly and personable staff! Will definitely do business with them again!

Troy H. on

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Robert W. on

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The manager was in class and her husband was running the store. He knew nothing about the prices of the blankets. We were charged over $8 per blanket and should have been charged $5 for 6 blankets. We were told the Prattville store would refund the over charge. The Prattville store they were not to issue a refund because the transaction was not done at their location. However the manager gave us the phone for headquarters to discuss the problem. The next problem we had the truck was full of trash and medical waste. The Bessemer locations husband remove the trash but did not sweep the truck. The truck smelled like animals had gone to the bathroom and no effort was made to clean or spray to take the bad smell away. The third problem we had it took us an hour to get checked out with the truck. The store opened at 10 am and like I said nobody was on premises that knew how to process a customer. We will never recommend this store.

Meagan B. on

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John C. on

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Change the way you charge your fees to inspecting customer.