The experience was a disaster. Truck was dirty, got charged a cleaning fee for bringing it back in the same condition it came in +full tank of fuel. Got in contact with the manager for my cleaning fee back and was told I'd get it back. However instead of getting it back I got charged another $32.19 and still haven't received a response on why. This brings my total to $164.39. I was originally going be paying $103.20 but ultimately ended up getting ripped off. The only thing I really want is either all or half my money back. Note: as of writing this I still have gotten no correspondence from the company on this matter at hand. In short Never rent a truck from here. Good luck out there y'all!
Moving Truck Rental in Bessemer, AL at Mrs Nadias Army Navy Surplus
Moving to or from Bessemer, AL 35020? Get FREE truck rental rate quotes at Mrs Nadias Army Navy Surplus.
Get FREE moving truck, pickup truck and cargo van rental quotes at Mrs Nadias Army Navy Surplus
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Bessemer, AL.
Cargo vans and pickup truck rentals in Bessemer, AL
U-Haul cargo van rentals and pickup trucks in Bessemer, AL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Bessemer, AL 35020. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I reserved a 26' truck from a U-Haul location in Woodstock, Al using the U-Haul website. I was later informed by e-mail that my reservation had been moved to the Bessemer location, 20 miles away. I called Mrs. Nadia's Army Navy Surplus to confirm. I was told that I would be charged the extra 20 miles distance each way even though I reserved from a closer location. I also had reserved pickup for 10AM, but it had been changed to 11AM. The lady I spoke with assured me that they opened at 10AM and I could still pick it up at that time. The next morning, we arrived at 10AM, but the store was not open yet. The owners finally showed up at 10:30, but told me that I would have to wait outside for another 10 minutes. Once they let us in, they said it would take several minutes to get the computer started to check us in. The young lady who processed my rental firmly informed me that once I left the premises with the truck that implied acceptance of the contract and then asked did I want the contract sent to my email or to my phone by text. Since I do not have email set up on my phone, I requested by text. Several minutes later, she informed me that she had sent it to my EMAIL. Already, an hour late and with my moving help waiting on me, I didn't argue with her. She also told me that the truck had 7/16th of a tank and that I must return it with 7/16th of a tank. How Bizarre is that? Why not rent it with a full tank and require it to be returned full? I guess each renter should jump in and out of the truck as they refuel to get the gas level exact? Before I moved the truck, I took a picture (happy to provide it to anyone who cares) of the dash gauges showing 5/16th on the fuel tank and the odometer reading, 156,435. Late that night when I returned home and read my email, the contract stated the odometer as 156,428. I know 7 miles is basically just $7.00 more, but dishonesty really irritates me. If someone will cheat on little things, they will cheat on bigger things as well and if this business or U-Haul as a whole adds just a little to each rental, over time those littles add up to a substantial fraudulent profit. Of course this 7 miles is added on top of the 40 additional miles that U-Haul charged me because THEY moved my reservation. The truck was adequate in size and made the move without breaking down. The motor did seem to have a slight miss and the AC barely cooled the cab, but it was basically clean and served our purpose. I didn't bother with getting the fuel tank to 7/16th, I just filled the truck up and returned it with 3/4 tank of gas. All in all, it did what we needed but left me disappointed with the company and this location. The U-Haul website needs to immediately notify the renter if a truck is unavailable at the requested site and offer the renter their choice of other available locations/options and CLEARLY notify them that they will be charged the additional mileage. As it currently works, it appears set up to earn additional
They were very kind and helpful.
The steering wheel had to much play. It was a very bumpy ride. Thanks
No equipment that we rented was in the truck. On hold for an hour to get code for lock for truck keys.
Its hot in there. They need Air
The people at Mrs. Nadia Army Surplus were polite and professional. They took time explaining the process of picking up and dropping off the truck. The truck was cleaned, and there was no discrepancies of charges posting to our account. Thanks for making our transition pleasant and easy.
Charged extra $20 that was not explained properly to me. Truck was oiled up at 3:38 pm, place closed at 5 pm. truck returned same day at 8:15 key left on drop box only 4 1/2 hours later should not have been charged that .
Business closed for dropoff. Uhaul remote return was 1 out of 10. Weblink doesn't work well with Google Chrome. 45 minutes to return 20' truck and 6'x12' trailer. Also not happy with the inability to drop the trailer to unload the truck. Both pieces had to be returned at the same time.
Butch when over everything and make it So easy to get the Truck and the people in Pensacola was Great on the turn in,
These people had a poor attitude.
The location is exceptionally easy to find, safe entrance and exit and plenty of parking. The staff is friendly and courteous and quickly completed the paperwork.
She was very professional and helped me fix the situation with the trailer
I was totally over charged,I return the truck the evening of August 13,2019 , which was the same day of rental about 6:45pm, and the young lady didn't check my truck in until August 15,2019.She also added additional charges to my credit card, which was another days rental which was $29.99 plus a $20.00 late fee and I was not late, those people aren't doing there job at that location, I have enjoyed renting from Uhaul but never ever from that location again, and can you please return my money back to my credit card plus tax.i feel this is something y'all should know.you can always contact me at+12052600132 Thank y'all
it was so easy and the store was so friendly!! Thanks
Awesome people. Very helpful. Would definitely do business with them again. Great representative of what UHaul should be very where.
I started and finished with a problem but the location worked with me and made sure my was transaction was successful.
Time management needs to be improved. I made a reservation days before coming to the store, but I still had to spend an hour and 30 minutes talking with a clerk on the phone and filling out paperwork. My reservation was for 1:00pm and I didn't leave the store until 2:37pm.
No one was at the designated drop off. We were on time and got charged an extra day. Bad experience with U-Haul.
The customer service at this location is HORRIBLE. When I walked in there were two men who was behind the counter so I made the assumption that they both worked there, but only one of them were able to assist anybody that came in the store. I spent over an hour in this store and the other male just walked around looking. I was there to rent a tow dolly. I was constantly interrupted by the sales person cell phone, which he never apologized for. When I finally finished my paper work for the rental I asked if they had someone to hook up the tow, I was told no, but it's easy and I should read the instructions. He was right ,it was easy, but what every happen to men being a gentlemen. Myself being a female along with my sister-in-law struggled to hook up the tow while in the pouring rain. We had to ask a CUSTOMER who was leaving the store if he would help us to lift the ball to secure it to the hitch, only because it was heavy. I understand you have rules because of insurance purposes, but a nice sympathetic NO, is better than "NO READ THE INSTRUCTIONS"
The team here is super knowledgeable and very friendly! Great experience!! Very thankful to have people like this in our town, it makes us all better! Merry Christmas!
Wash the windows on the inside and new wiper blades
Have someone at the left location not have me have to deal with someone on a phone . No good.
No one helped with hook up or even went out side to check anything.