Customer Reviews for Muffler Mart of Boston Inc
(U-Haul Dealer)

1438 reviews

1579 Columbus Ave   Boston, MA 02119
(Across from Jackson Station)

(617) 427-0112

Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 4/17/2021: Closed

Services at this Location:

Contact Us

(617) 427-0112

1579 Columbus Ave
Boston, MA 02119
(Across from Jackson Station)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 4/17/2021: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything okay.

RODRIGUE P. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
1.0

Closed at 3 instead of the promised time, 4. I was overcharged when I dropped it off with a full tank.

Arthur G. 
Rating:
5.0

I had a wonderful experience. I returned to this location because I've used it a couple years ago and everything went smooth. I am happy to report I had another excellent experience the gentleman were great and very helpful.👍🏾

JEROLD L. 
Rating:
3.0

Customer did not leave a comment.

WILFRED W. 
Rating:
1.0

the truck felt like the breaks had been over tighten on purpose. the suspension is totally shot. the transmission slipped and the entire truck had an over powering stench of cigeretts. we had to wash every pieced of close. Then i seen an hour on hold trying to get some one. Finally i got tagged with a $22.01 extra charge for i don't know what. I took pics of the truck and fuel when i dropped it off gas @1/2 tank. this twas the worst rental I've ever had with your company. And the $22.01 just an extra kick in the teeth.

MARK S. 
Rating:
5.0

Its great nothing it is amazing already

alexander M. 
Rating:
5.0

Everything good

Jhonathan R. 
Rating:
5.0

No comments

DEYSON G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

Mateo S. 
Rating:
5.0

Best U-haul in Boston. Great customer service. Made moving so much less stressful. Thank you!

Elissa E. 
Rating:
5.0

To send an email and confirm if doing a before hours pick up what information you will need in order to take the truck.

Matthew H. 
Rating:
1.0

The check in process is clunky and not user friendly. There is a single email sent when the reswrvyis made, there is no confirmation of purchase in it, no details of the reservation, and no code to obtain the key. All of that is done after a long arduous process on the u-haul website. Just send the information in the email and make it easy for your customers to so business. I will not be renting u-haul again.

Tyler R. 
Rating:
1.0

This was my first time renting from Uhaul, and I'd never do it again except as a last resort. The website didn't work properly on my PC or phone, so I wasn't able to upload my drivers license and had to go inside the location. Inside the person who helped me wasn't wearing a mask, though he found one and put it on once I asked him. The keys they gave me were for a van that was boxed in, so I had to come back in to get a vehicle moved. The van had damage on all sides that wasn't shown on the website, but I wasn't able to upload new photos to document the damage. There were $17 worth of taxes and fees added to the amount on my credit card authorization, so my $19.95 rental was already $78.67 at that point. I photographed all the damage on the outside and checked the gas level, but I should have photographed the mileage, because it was wrong. I made one trip to my new place, less than 20 miles round trip. When I went to return the van the next morning, the location was closed even though their hours list them as being open on Saturday. I still couldn't get the website to work to check the van in, so I was charged a $20 after hour fee. It was pouring rain and the gas gauge was just under 5/8, but I was charged a refill fee for 1.5 gallons of gas. I was also charged for $70 for driving 64 miles, even though *I drove 19. So my total for making one trip to a place 8 miles away was $155. The manager of the location was willing to refund the gas fee and after hours fee, but not the mileage. I called Uhaul's customer service line, but I'm waiting to hear back. Other than the van driving fine, everything about this was WAY more expensive and stressful that it needs to be. I can't believe they even advertise this as a $19.95 rental when the tax and fees alone guarantee that it will be twice that price, even without mileage or damage coverage. Definitely planning to tell anyone I know who is moving to avoid this location at all costs.

Rachel L. 
Rating:
3.0

Only issue was license plate holder is about to come off the cargo van i rented

Darryl B. 
Rating:
5.0

Operations Manager, Justin, was very helpful.

Richard D. 
Rating:
5.0

Just please let us know that if we come early, we may not be able to get keys in a timely manner through the app.

Kevin R. 
Rating:
5.0

It was easy to rent they where friendly very helpful took great care of me

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

The person who assisted us was very respectful and honest. Thank you.

Manuel M. 
Rating:
5.0

Customer did not leave a comment.

SANGGYOO L. 
Rating:
5.0

Customer did not leave a comment.

Abdirizak A. 
Rating:
3.0

UNSAFE, THE DRIVER DOOR WAS BROKEN AND INDICATION OF DOOR NOT CLOSED! I COULD HAVE FELL OUT ALONG HIGHWAY! VEHICLE DAMAGE, SO I SHOULD BE (COMPENSATED) OR REIMBURSED HALF IF MY $$ BACK.

Veronica D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

LASHANDA W. 
Rating:
5.0

This place is the best!

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
3.0

The guys were really nice

Jon R. 
Rating:
5.0

Justin was extremely friendly and very welcoming. He made it obvious that his first priority is customer service and making sure the customer is comfortable. I would DEFINITELY be renting from him again in the near future for all of my U-Haul needs.

JESSICA L. 
Rating:
5.0

Customer did not leave a comment.

Kirkwood L. 
Rating:
4.0

Customer did not leave a comment.

Edward G. 
Rating:
3.0

I was very disappointed that it took 30 minutes to activate and use my account before I could open the Uhaul. I wish I had had notice, because it threw off my very tight schedule for the day.

Gabrielle H. 
Rating:
5.0

The folks at the location were friendly and helpful, and the movers I hired through Uhaul were great -- thanks so much! The website/app almost worked, except where it tried to give me a van that had already been assigned to someone else. When returning the van, there was mention of an "EZ Fueling" option, which I would have preferred to refilling the tank myself, but there was nowhere to sign up for that option and the website wouldn't let me return the van with less gas than it started with, so I had to leave the dropoff site, get gas, and come back. Making it easy to sign up for EZ Fueling and/or understand how much to refuel would be helpful.

Elise S. 
Rating:
5.0

Great customer service at this location. It was clear that they cared about their customers.

Karen M. 
Rating:
4.0

The trick was in good condition and the gentleman (Justin) provided great customer service. However, we ordered 24 blankets and they only had 12 in stock. Unfortunately, many of those 12 blankets smelled like mold/mildew.

CAROLYN SUE P. 
Rating:
5.0

Customer did not leave a comment.

CAMILLE H. 
Rating:
5.0

Customer did not leave a comment.

Mukund W. 
Rating:
5.0

The UHaul app on my Android device, was not working properly while trying to return the truck. I had to login on my friends IPhone and do the process from his mobile. Dont whether thats my mobile issue, but something I thought should notify you about

JAYESH I. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

The cab was very clean but the van bed had dirt in it, making it necessary for me to put a drop cloth down to protect my furniture and mattress. When I turned the van on, it was said "Oil Change needed". I also had requested a furniture dolly, utility dolly, and furniture pads, and none of those items were provided.

Allison C. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Thank you kendrick and Javier! You helped us out so much.

William A. 
Rating:
5.0

Customer did not leave a comment.

Li Z. 
Rating:
5.0

This was an excellent experience. Justin, the manager, was great. Got me in early, easy transaction, walked me through the truck and was there to meet me on the return. Exceptional customer service. Truck was clean and in good shape as well..

David B. 
Rating:
4.0

getting into the parking is a bit difficult for the trucks in such heavy traffic

Andy M. 
Rating:
3.0

I'm not sure if I would recommend the location. It was central and easy to find. Parking was a questionable thing. Forewarning is needed when using the app. At no point I remember was I made aware that the app account requires an alternative contact or a valid passport etc. even after experimenting with the app. It would have been nice to know and do ahead of time so I didn't waste 30 mins of my rental time. Return was so much easier.

Victoria D. 
Rating:
5.0

Good service

BENJAMIN G. 
Rating:
5.0

Uhaul 👍

MARIE M. 
Rating:
3.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

The person in charge here are great friendly and very helpful there the best I strongly recommend this location.

Dwight M. 
Rating:
2.0

It took almost half an hour for the “approval process” to go through. If we reserve equipment for two hours why are we waiting for half an hour during our reservation time for your approval process that takes forever??

Lynn E. 
Rating:
3.0

Don't park vehicles so close together and expect customer to see if there is damage.

Nicolas M. 
Rating:
5.0

They were super helpful.

ERIN G. 
Rating:
5.0

The service was friendly and hassle-free. We were in and out quickly.

WINSTON M. 
Rating:
5.0

You were SO helpful and so accommodating! You put me at ease to drive and deal with the craziness of moving, and I appreciate it!

Kathleen M. 
Rating:
5.0

Great customer service by Justin. Good person

BERHANE G. 
Rating:
5.0

Justin and his dad Seth are the best!

Allan G. 
Rating:
5.0

Justin was amazing - I was so grateful to have such a kind interaction amid all the stress of moving. Check in and check out of equipment was very easy and he was super helpful in all aspects. Thank you and I would love to come back to rent here again.

VICTOR Y. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Justin was kind, friendly, and accommodating! He helped me identify what vehicle was best for me and was understanding about making a slight change to my reservation on the day-of. Moving sucks, but this place made it so much better! Thank you!

Elena O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Nothing! This was the easiest experience I could've asked for, and the owner of Muffler Mart was both extremely helpful and friendly. Thanks again!

TYLER D. 
Rating:
5.0

Justin was exceptional, knowledgeable and friendly. He made this process the best I have ever had at a UHaul.

TITO J. 
Rating:
2.0

The virtual check-in process was terrible. It took us almost an hour to get it to work properly. Once we got to the location, we spent a solid 15 minutes trying to figure out the checkin on our phone before we gave up and called the help line. 20 minutes later we got a hold of someone who flipped something so we could checkin...... argh.

Bradley R. 
Rating:
5.0

Customer did not leave a comment.

Grace R. 
Rating:
5.0

Store Manager Justin is the best!

Allan M. 
Rating:
5.0

Very pleasant experience at Muffler Mart, thank you!

Carolina M. 
Rating:
5.0

Customer did not leave a comment.

Phyllis M. 
Rating:
4.0

Customer did not leave a comment.

GESIBELA S. 
Rating:
4.0

Customer did not leave a comment.

Yvon W. 
Rating:
5.0

I did my moving without any issues, great equipment, the Clerk Justin was very helpful.

OSCAR R. 
Rating:
5.0

Justin is the best. Thank you!

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
3.0

Customer did not leave a comment.

MAGALIE N. 
Rating:
5.0

Customer service was great. Might want to only let one person in office at a time right now. Otherwise perfect.

AMNON L. 
Rating:
5.0

This location is perfect for the neighborhood. The staff is friendly and accommodating. This is the only location I use in Boston.

JACINTH C. 
Rating:
5.0

Customer did not leave a comment.

Lakecha S. 
Rating:
4.0

Easy access, u-haul was not primary business at this location, but it was well identified and helpful staff

Norman D. 
Rating:
5.0

Customer did not leave a comment.

Grace B. 
Rating:
5.0

Excellent customer service. Very helpful and friendly. Will definitely return and recommend to my friends.

SARAH K. 
Rating:
3.0

Fix your app. it keeps crashing on android and runs slow. it's probably 4x the size and draws 4x the power that it needs. UI needs work as it is not intuitive.

Matthew Y. 
Rating:
4.0

I was quoted a price online and I called the location to confirm and they told me the same quote. The next day when I picked up the rental it was almost three times more than what I was told.

Allan H. 
Rating:
5.0

This was the best UHaul experience in the 10+ times I've rented a truck.

Ryan E. 
Rating:
5.0

Justin was awesome. It was easy check-in and check-out. Thanks for you help Justin

Jorge S. 
Rating:
4.0

App was confusing for online rental it was more involved than advertised.

Melanie A. 
Rating:
3.0

Rates seemed very high. I expressed my disgust at paying $187 to drive 70 miles from Boston to New Bedford.

Karyl R. 
Rating:
5.0

Friendly staff

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Vivek M. 
Rating:
4.0

Customer did not leave a comment.

joseph F. 
Rating:
5.0

Justin was sweet and a total gentleman. He was very thorough, his attention to detail was impeccable. The process went smoothly, thank you very much.

Ivis A. 
Rating:
5.0

Everything was perfect except the windshield. Inside and out the window had to be cleaned a bit better by me so I could see.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

beth R. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Zakiyyah J. 
Rating:
5.0

When returning the truck, I was not able to share my location. Fix that.

MANUEL T. 
Rating:
5.0

Clean Uhaul, quick, easy, friendly staff

sophia H. 
Rating:
5.0

customer service in relation to returning the rental vehicle is poor as in reference to the online return process.

clive E. 
No reviews have been submitted for this location.

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