Trailer Rental & Towing in Boston, MA at Muffler Mart of Boston Inc
(U-Haul Dealer)

1442 reviews

1579 Columbus Ave   Boston, MA 02119
(Across from Jackson Station)

(617) 427-0112

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(617) 427-0112

1579 Columbus Ave
Boston, MA 02119
(Across from Jackson Station)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
Trailer Rentals

One-Way and In-Town Local Rentals in Boston, MA 02119

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

1442 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Thanks for best service

Hizkias A. 
Rating:
5.0

The spirit excellent

ROBERT S. 
Rating:
5.0

My experience was great! Easy and everything was clean. Customer service is awesome !

PAUL C. 
Rating:
5.0

Everything okay.

RODRIGUE P. 
Rating:
1.0

Closed at 3 instead of the promised time, 4. I was overcharged when I dropped it off with a full tank.

Arthur G. 
Rating:
5.0

I had a wonderful experience. I returned to this location because I've used it a couple years ago and everything went smooth. I am happy to report I had another excellent experience the gentleman were great and very helpful.👍🏾

JEROLD L. 
Rating:
1.0

the truck felt like the breaks had been over tighten on purpose. the suspension is totally shot. the transmission slipped and the entire truck had an over powering stench of cigeretts. we had to wash every pieced of close. Then i seen an hour on hold trying to get some one. Finally i got tagged with a $22.01 extra charge for i don't know what. I took pics of the truck and fuel when i dropped it off gas @1/2 tank. this twas the worst rental I've ever had with your company. And the $22.01 just an extra kick in the teeth.

MARK S. 
Rating:
5.0

Its great nothing it is amazing already

alexander M. 
Rating:
5.0

Everything good

Jhonathan R. 
Rating:
5.0

No comments

DEYSON G. 
Rating:
5.0

Best U-haul in Boston. Great customer service. Made moving so much less stressful. Thank you!

Elissa E. 
Rating:
5.0

To send an email and confirm if doing a before hours pick up what information you will need in order to take the truck.

Matthew H. 
Rating:
1.0

The check in process is clunky and not user friendly. There is a single email sent when the reswrvyis made, there is no confirmation of purchase in it, no details of the reservation, and no code to obtain the key. All of that is done after a long arduous process on the u-haul website. Just send the information in the email and make it easy for your customers to so business. I will not be renting u-haul again.

Tyler R. 
Rating:
1.0

This was my first time renting from Uhaul, and I'd never do it again except as a last resort. The website didn't work properly on my PC or phone, so I wasn't able to upload my drivers license and had to go inside the location. Inside the person who helped me wasn't wearing a mask, though he found one and put it on once I asked him. The keys they gave me were for a van that was boxed in, so I had to come back in to get a vehicle moved. The van had damage on all sides that wasn't shown on the website, but I wasn't able to upload new photos to document the damage. There were $17 worth of taxes and fees added to the amount on my credit card authorization, so my $19.95 rental was already $78.67 at that point. I photographed all the damage on the outside and checked the gas level, but I should have photographed the mileage, because it was wrong. I made one trip to my new place, less than 20 miles round trip. When I went to return the van the next morning, the location was closed even though their hours list them as being open on Saturday. I still couldn't get the website to work to check the van in, so I was charged a $20 after hour fee. It was pouring rain and the gas gauge was just under 5/8, but I was charged a refill fee for 1.5 gallons of gas. I was also charged for $70 for driving 64 miles, even though *I drove 19. So my total for making one trip to a place 8 miles away was $155. The manager of the location was willing to refund the gas fee and after hours fee, but not the mileage. I called Uhaul's customer service line, but I'm waiting to hear back. Other than the van driving fine, everything about this was WAY more expensive and stressful that it needs to be. I can't believe they even advertise this as a $19.95 rental when the tax and fees alone guarantee that it will be twice that price, even without mileage or damage coverage. Definitely planning to tell anyone I know who is moving to avoid this location at all costs.

Rachel L. 
Rating:
3.0

Only issue was license plate holder is about to come off the cargo van i rented

Darryl B. 
Rating:
5.0

Operations Manager, Justin, was very helpful.

Richard D. 
Rating:
5.0

Just please let us know that if we come early, we may not be able to get keys in a timely manner through the app.

Kevin R. 
Rating:
5.0

It was easy to rent they where friendly very helpful took great care of me

DAVID H. 
Rating:
5.0

The person who assisted us was very respectful and honest. Thank you.

Manuel M. 
Rating:
3.0

UNSAFE, THE DRIVER DOOR WAS BROKEN AND INDICATION OF DOOR NOT CLOSED! I COULD HAVE FELL OUT ALONG HIGHWAY! VEHICLE DAMAGE, SO I SHOULD BE (COMPENSATED) OR REIMBURSED HALF IF MY $$ BACK.

Veronica D. 
Rating:
5.0

This place is the best!

ELIZABETH R. 
Rating:
3.0

The guys were really nice

Jon R. 
Rating:
5.0

Justin was extremely friendly and very welcoming. He made it obvious that his first priority is customer service and making sure the customer is comfortable. I would DEFINITELY be renting from him again in the near future for all of my U-Haul needs.

JESSICA L. 
Rating:
3.0

I was very disappointed that it took 30 minutes to activate and use my account before I could open the Uhaul. I wish I had had notice, because it threw off my very tight schedule for the day.

Gabrielle H. 
Rating:
5.0

The folks at the location were friendly and helpful, and the movers I hired through Uhaul were great -- thanks so much! The website/app almost worked, except where it tried to give me a van that had already been assigned to someone else. When returning the van, there was mention of an "EZ Fueling" option, which I would have preferred to refilling the tank myself, but there was nowhere to sign up for that option and the website wouldn't let me return the van with less gas than it started with, so I had to leave the dropoff site, get gas, and come back. Making it easy to sign up for EZ Fueling and/or understand how much to refuel would be helpful.

Elise S. 
No reviews have been submitted for this location.

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