Customer Reviews for Muffler Master
(U-Haul Neighborhood Dealer)

610 S Main St   Taylor, AZ 85939

(928) 536-5624

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 536-5624

610 S Main St
Taylor, AZ 85939

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
5.0

This was a first experience with this Uhaul dealer and we were extremely pleased with the help and service we received. We would recommend them to others in a second. Thank you so much.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

WALKER E. 
Rating:
5.0

The trailer I reserved was not at this location instead it was transferred to a location 50 miles away that's 200 miles to get and return not acceptable I was not told of the change I'm very upset who ever did this and did not call me very bad business

Robert G. 
Rating:
1.0

First of all I was supposed to pick up the U-Haul in Showlow Arizona, The trailer was not there they sent me to a Taylor Arizona which is about 40 minutes away service there was horrible no one was there to greet me I don't know what to tell you I think you guys suck

NANCY F. 
Rating:
5.0

Excellent helpful friendly service, thanks Chris.

Oanh S. 
Rating:
1.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

KEEP up the GREAT work!!👍

Walter O. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

have people that know what they are doing check you in.

William H. 
Rating:
2.0

Windshield not cleaned, possible soda spill inside the cab very sticky, also very dissatisfied with the Pinetop/lakeside site , lots of trucks on lot but was told none for one-way ,had to wait for a call from center location to be tolded only one available was in another town further to the East of where I was ??? Why is that??.

John Q. 
Rating:
5.0

Customer did not leave a comment.

RUSSEL C. 
Rating:
1.0

I under stand np personnel there although could not get internet site to go to return o I put keys in box hoped for the best

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA F. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

BRANDI A. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Nice guy he was busy but we didn't have much interaction. But he took good care of us

janice M. 
Rating:
2.0

the truck was dirty stank of cigarettes and there were cigarette butts in the ashtray. the back of the truck was dirty as well.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

One tire on trailer was low and we aired up

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

MARIE S. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Excellent service

Loretta V. 
Rating:
5.0

Everything was perfect.

Paul M. 
Rating:
5.0

The best customer service experience I have had at any uhaul. Friendly and helpful. I would recommend this location to anyone.

Cathleen C. 
Rating:
5.0

Customer did not leave a comment.

Stanley M. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Very nice location, clean, organized and Friendly. Anyone would be glad to rent at this location.

Henry G. 
Rating:
5.0

Excellent friendly service

Danny A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Excellent service

PETER R. 
Rating:
4.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

We had a lot of issues checking the truck back in using the app on our cell phones.

Natosha C. 
Rating:
5.0

Well done.

Gerald B. 
Rating:
5.0

The manager, Lee Neff, was excellent to work with. We wouldn't have changed a thing.

Tye R. 
Rating:
4.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Jeannine J. 
Rating:
5.0

Not too much. It was very convenient.

Sheryl S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

henry J. 
Rating:
4.0

Everything went well, but we are extremely concerned that we may have been charged for two days when we only had the equipment overnight (24 hours) one day. With this covid wuhan bullshit sham going on, we have not yet double checked our credit card billing. JL Mealer 9283583840

John M. 
Rating:
5.0

Customer did not leave a comment.

Cory W. 
Rating:
1.0

Customer did not leave a comment.

Brady I. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

None really. Mr. Chris Neff is a professional person, kind and respectful as well. I enjoy conducting business with him.

Dennis E. 
Rating:
5.0

I was not happy that my pickup location was moved twice. Also, I was lied to about the trailer I picked up. I was told “dispatch” moved the car hauler to Taylor “for me”. I asked: “ if they moved it to Taylor, why didn't they just move it to Show Low.” When I got to Taylor, there were 4 car haulers there.....the story I was told was obviously a lie!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Muffler Masters has always been very professional regarding all of our U-Haul rentals and drop offs. They saved me a lot of aggravation by having a car dolly available last minute.

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Kent W. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
4.0

This comment pertains to Uhaul in general, not the location. I received a telephone call from Uhaul asking me to drop the truck in Taylor instead of Show Low. I accommodated the request, delivered the truck three days early with less mileage than allowed and received only a $40 credit. Meanwhile Uhaul is able to lease the truck out and essentially collect double rental fees. I feel i should have been credited for the early return of the vehicle.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
3.0

The cab of the truck was quite dirty, both the floor and the cup holders as well as there was trash and old food beneath the seats. The windshield wiper blades were in terrible condition. So much so, we had to stop in Kingman AZ at the Stockholm Uhaul where we received a complimentary set of new blades. The wiper fluid dispenser on the passenger side did not function the entire trip, from Taylor AZ to Port Orchard WA. The dispenser on the driver side barely worked and only sprayed halfway up the windshield. Due to the snow storms we had to endure, this was quite a hardship for us and made the drive extremely unsafe. I'm requesting a curtesy credit for issues we were forced to endure.

Cherie C. 
Rating:
5.0

No one was there when we dropped off the trailer, however, we have rented from them in the past and service was very good and equipment was in excellent condition.

carl V. 
Rating:
5.0

Customer did not leave a comment.

doug R. 
Rating:
5.0

My experience with both pick up and drop off were perfect. All I can say is you at Uhaul made it affordable and easy. Thank you.

Trenton C. 
Rating:
3.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Actually, none that I can think of in order to improve the experience for the next customer. Kris Neff is an excellent representative for Uhaul!

Dennis E. 
Rating:
5.0

Great Job! This Taylor location Muffler Masters is fantastic! Easy Access, EXCELLENT Customer Service! Kris does a great job! I Am now a lifelong customer! Rick Kimpell Taylor AZ

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Bill D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Shon F. 
Rating:
3.0

If that is truly your policy that you don't give rebates or refunds for turning in equipment early then it was not their fault... one is not telling the truth. Not very happy either way.

CHERYL H. 
Rating:
5.0

no complaints

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

VERN R. 
Rating:
5.0

The owner Kris should be awarded a medal just for being nice !!!

GEORGE M. 
Rating:
4.0

Customer did not leave a comment.

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Chuck C. 
Rating:
5.0

Customer did not leave a comment.

VERN R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

Customer did not leave a comment.

al B. 
Rating:
5.0

Everything was very good, convenient, in good condition, easy to use. I was very pleased

Lee T. 
Rating:
4.0

Process took a bit longer as the company site was down and everything had to be done manually. The customer service was great and I would definitely recommend renting from this location.

Heidi B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Clyde R. 
Rating:
1.0

The owner was not personable. He called repeatedly the day before (we answered every time) to verify our rental. On his final call he asked what time we would be picking up the truck. We replied "8am" and he said the he doesn't usually get in til about a quarter after so "don't freak out" if he isn't there at eight. Even though the establishment OPENS at eight. He didn't get there until 8:45! No apology or anything. Overall it just was not a pleasant experience.

Aaron N. 
Rating:
4.0

Customer did not leave a comment.

Jodi S. 
Rating:
5.0

Customer did not leave a comment.

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

William G. 
No reviews have been submitted for this location.

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