Customer Reviews for Muffler Master

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Muffler Master

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MARIE S.
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Customer did not leave a comment.

Jerry H.
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Loretta V.
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Excellent service

Paul M.
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Everything was perfect.

Cathleen C.
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The best customer service experience I have had at any uhaul. Friendly and helpful. I would recommend this location to anyone.

Stanley M.
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DONALD B.
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BRIAN S.
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Henry G.
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Very nice location, clean, organized and Friendly. Anyone would be glad to rent at this location.

Danny A.
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Excellent friendly service

GEORGE M.
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Michael B.
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PETER R.
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Excellent service

Robin B.
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Natosha C.
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We had a lot of issues checking the truck back in using the app on our cell phones.

Gerald B.
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Well done.

Tye R.
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The manager, Lee Neff, was excellent to work with. We wouldn't have changed a thing.

Judith B.
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Jeannine J.
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Sheryl S.
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Not too much. It was very convenient.

Richard L.
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Robert G.
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henry J.
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John M.
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Everything went well, but we are extremely concerned that we may have been charged for two days when we only had the equipment overnight (24 hours) one day. With this covid wuhan bullshit sham going on, we have not yet double checked our credit card billing. JL Mealer 9283583840

Cory W.
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Brady I.
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David P.
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Dennis E.
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None really. Mr. Chris Neff is a professional person, kind and respectful as well. I enjoy conducting business with him.

Robert D.
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I was not happy that my pickup location was moved twice. Also, I was lied to about the trailer I picked up. I was told “dispatch” moved the car hauler to Taylor “for me”. I asked: “ if they moved it to Taylor, why didn't they just move it to Show Low.” When I got to Taylor, there were 4 car haulers there.....the story I was told was obviously a lie!

Thomas R.
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Thomas R.
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David L.
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David B.
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Daniel N.
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Steven B.
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Jeremy K.
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Muffler Masters has always been very professional regarding all of our U-Haul rentals and drop offs. They saved me a lot of aggravation by having a car dolly available last minute.

Kent W.
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CHARLES M.
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Rebecca S.
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Thomas B.
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This comment pertains to Uhaul in general, not the location. I received a telephone call from Uhaul asking me to drop the truck in Taylor instead of Show Low. I accommodated the request, delivered the truck three days early with less mileage than allowed and received only a $40 credit. Meanwhile Uhaul is able to lease the truck out and essentially collect double rental fees. I feel i should have been credited for the early return of the vehicle.

TRACY S.
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Customer did not leave a comment.

Cherie C.
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The cab of the truck was quite dirty, both the floor and the cup holders as well as there was trash and old food beneath the seats. The windshield wiper blades were in terrible condition. So much so, we had to stop in Kingman AZ at the Stockholm Uhaul where we received a complimentary set of new blades. The wiper fluid dispenser on the passenger side did not function the entire trip, from Taylor AZ to Port Orchard WA. The dispenser on the driver side barely worked and only sprayed halfway up the windshield. Due to the snow storms we had to endure, this was quite a hardship for us and made the drive extremely unsafe. I'm requesting a curtesy credit for issues we were forced to endure.

carl V.
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No one was there when we dropped off the trailer, however, we have rented from them in the past and service was very good and equipment was in excellent condition.

doug R.
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Trenton C.
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My experience with both pick up and drop off were perfect. All I can say is you at Uhaul made it affordable and easy. Thank you.

Mike D.
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Dennis E.
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Actually, none that I can think of in order to improve the experience for the next customer. Kris Neff is an excellent representative for Uhaul!

Richard K.
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Great Job! This Taylor location Muffler Masters is fantastic! Easy Access, EXCELLENT Customer Service! Kris does a great job! I Am now a lifelong customer! Rick Kimpell Taylor AZ

Bill D.
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Michael B.
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Michael B.
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ANDREW P.
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Shon F.
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CHERYL H.
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If that is truly your policy that you don't give rebates or refunds for turning in equipment early then it was not their fault... one is not telling the truth. Not very happy either way.

Louis M.
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no complaints

Leslie S.
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VERN R.
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GEORGE M.
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The owner Kris should be awarded a medal just for being nice !!!

Dorothy M.
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Mike C.
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Chuck C.
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VERN R.
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Robert B.
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Kenneth B.
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al B.
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Lee T.
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Everything was very good, convenient, in good condition, easy to use. I was very pleased

Heidi B.
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Process took a bit longer as the company site was down and everything had to be done manually. The customer service was great and I would definitely recommend renting from this location.

JOHN B.
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Martin M.
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Russell W.
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Clyde R.
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Aaron N.
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The owner was not personable. He called repeatedly the day before (we answered every time) to verify our rental. On his final call he asked what time we would be picking up the truck. We replied "8am" and he said the he doesn't usually get in til about a quarter after so "don't freak out" if he isn't there at eight. Even though the establishment OPENS at eight. He didn't get there until 8:45! No apology or anything. Overall it just was not a pleasant experience.

Jodi S.
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Nancy F.
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William G.
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KENT W.
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dustin W.
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MATTHEW T.
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Dennis E.
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Christopher F.
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ROBERT R.
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For U-Haul Corporate-- I made my reservation at the Rutledge store in Snowflake,Az for a 26 foot truck and a car dolly. You changed my reservation to Showlow AZ over 20 miles away and changed the size of the truck to 20 feet and did not let me know till I showed up at the Rutledge store.I left there and stopped by the Taylor AZ store ( muffler master) and they had a 20 foot truck and a car dolly. Kris was good enough to move my reservation to his store. This was 17 miles closer than Showlow. I am not very pleased with your corporate service and communication. I rent from U-Haul at least once a year without questions. I will look at other truck rental companies in the future for better customer service.

Suzanne M.
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Customer did not leave a comment.

KIM P.
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They were small as is fitting in a small town, but their service and friendliness was top-notch. Assistance and care throughout the whole rental experience was exactly what you expect as a customer of Uhaul. Or of anyone else for that matter. They were great.

Marie R.
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Kristie B.
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This was a fantastic experience. Your telephone reps were extremely accommodating. I changed my reservation a couple of times and they were so helpful. The location in Taylor is excellent! Chris Neff called me on the phone to confirm the reservation and ask if there was anything else I needed. Mr. Neff provided us with excellent customer service. This is the second time I have dealt with the Uhaul in Taylor AZ. Both experiences have been good. His office is clean, he shows options for buying boxes and packing supplies. The office in Leavenworth was closed when we dropped off, however I called the number to notify we had dropped off and a rather polite man with a British accent assisted us. He was very nice. Uhaul will be our first choice if we ever need to move again. Everyone we dealt with was polite, helpful, communicated clearly and really made this experience good.

Michael E.
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Debra J.
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Great customer service at this location. Only issue was U-Haul Corp. contacted me 4 days after my drop off to ask when I would be bringing back the trailer!

Brittany E.
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November 7, 2016 To: Complaint department From: Brittany Echols 928-951-3628 Master order number: 20138483 On Sunday, August 21, 2016 I placed an order with U-haul requesting four u-boxes thinking that this will be a less stressful way to move from Arizona to Oregon especially with just having a baby cesarian one month before moving. Not only was it the worst experience I have ever had with this company, ( and we've used U-haul a lot) it took time away from my kids to be on the phone trying to sort this mess out. The first headache began when we found out that the only location we could pick them up at did not offer delivery of the U-boxes. And to add to that they only had on double trailer to transport the boxes from their location to our house which was over thirty minutes per one way. When my husband got to the location to have the boxes loaded he had to coach the worker on how to use a forklift because they were unfamiliar with how to use it. After my husband was at the location for over an hour he was finally on his way home to load the two boxes. He loaded them up and then had to take them back that night to get our last two boxes. Not only did the employees of U-haul have a hard time loading the boxes they had a very hard time unloading them as well. Once my husband had made several trips back and forth back and forth we decided we needed another box to fit the rest of our belongings in bringing the U-box total to five. On September 7, 2016 all five boxes were returned to the White Mountain Lakeside U-haul location with the departure date of September 10, 2016 guaranteed arrival on September 18, 2016 and delivery on September 19, 2016 at our house in Oregon. But when we dropped off the fifth box the U-haul employee did not input the data into the computer stating that all of our boxes were there and ready for pick up. On September 9, 2016 I received an email stating that changes were made to our U-box reservation and the amount it was going to cost us to get our boxes to our house on time went from $3230 to $7267. I called that location and they tried telling me that because I added a fifth box, and because they forgot to document that all the boxes were there and that there wasn't enough room on the truck to send all of them as per the scheduled date. And if I want to keep that date then I would have to pay the expedited fee of $7267. I filed a complaint and said because they are the ones who forgot about our boxes should not be that we pay to have our items delivered on the day we originally had scheduled. Especially since we had already had movers scheduled and other services scheduled for our home in Oregon all around the September 19, 2016 delivery. On September 9, 2016 I received another email stating that our boxes had been shipped out and they would arrive in Oregon on September 18, 2016. I called to double check that they were shipped. When I called the location they had told me th

JIM P.
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You're doing a great job!

STEPHEN T.
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Customer did not leave a comment.

vickie P.
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I rented an appliance dolly and did not receive it. I have yet to get the refund for this item and it has been 14 days. This is getting ridiculous waiting after being told 4 days ago I would have it within 72 hours. It has not been given back so I am still out the money for the item I never received. I will never bother with equipment again just a trailer if I can not find it cheaper else where, which I will check. Also our lights on the trailer never worked so we were forced to take longer to travel home then needed since we could not drive in the dark without lights.

Dennis R.
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george M.
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Darin M.
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Trenna G.
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Thomas M.
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James D.
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Robert R.
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Every thing was great! Always have a good experience with U-Haul. That is why we use you so often. Bob

Terry W.
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Harold H.
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Check the equipment. The suspension on the auto transport was shot. Lots of swaying at speed. I have towed this same truck before, with Uhaul, and never had this problem.

No reviews have been submitted for this location.

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