Great service.
ROLANDO R
Customer Reviews for Multy Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr.kevin, was great. Very polite I was very happy with the quick process .
RAMIRO STruck had only a quarter of gas on the tank when picked up. Requested furniture dollies and moving equipment and they didn't have any available. Not recommended.
Luis HTruck had only a quarter of gas on the tank when picked up. Requested furniture dollies and moving equipment and they didn’t have any available. Not recommended.
LUIS HMr.kevin, was great. Very polite I was very happy with the quick process .
RAMIRO SGreat service.
ROLANDO RThen young man at the rent center was playing video games when we arrived and while he was checking us in, he was more aware of his game than our check in. We got our rental and went to get the truck. Then realized there was no dolly, which I requested. I went in to ask him for the dolly, to which he says that I didn’t request one. I told him I did, to which he said I did but he removed it. I asked him for the dolly and he said he didn’t have it at the location. Getting the Uhaul was very annoying at this location.
NORA AThe drop-off location was very convenient and staffed by a very friendly and helpful person.
Dora RNo suggestions.
Michael BAwesome customer service.
GUSTAVO SAs scheduled, we arrived at this location at 9am. However, the door was locked, the lights inside were not on, and it appeared no one was there. About 10-minutes later, a young woman appeared and offered us her services. She verified our reservation & led us to the truck. Truck floor was dirty, but we suppose that they never get cleaned. Otherwise, the truck operated perfect.
DARRELL AKevin was awesome, helpful and accommodating!!
ken sWhen I ordered my truck, I requested 60 moving blankets. When I arrived to pick up the truck, the attendant told me they didn’t have them and I would have to call around town to look for some. Needless to say, I did not find the necessary pads to protect my furniture. Secondly, the truck was absolutely disgusting. There was a sticky residue all over the dash of the truck and the cargo area smelled of marihuana. Thirdly, the truck drove horribly. We had to have road side assistance change a tire and test the truck because of how poorly It drove. I have rented uhauls all my life. This is the last time I ever do that again. Penske is a better option.
DEREK OU-haul extra part of mini storage
GREG JLa señorita de ese lugar me atendió muy bien fue muy amable y me dijo que no me preocupara por haber entregado el camión ahí con ella , que en los papeles no de una el lugar de la entrega . Que ella lo arreglaba , my has gracias por sus atenciones!!
piedad MThe trailer that I was assigned wasn't present. I had to call the office to get a new trailer assigned. The driveway to access the trailers is very narrow and bumpy - not ideal.
William JThe girl in the office was fine but I had to drop off the trailer and unhook it myself. No one else was around.
Curtis YWaited a long time to be attended, workers were taking their time doing stuff and very poor time management. Once seen, the equipment was given but they said they didn’t have a electrical wire and for me to go buy one and then maybe uhaul can reimburse me. So very huge inconvenience as I was on a time schedule and that is very bad on a business not to have trailers ready for dispatch. Making customers go buy their own electrical wires which is uhaul’s responsibility. Very bad service and experience!!
Will EThe personnel at this location are new. their knowledge of systems and products were poor. I ended up with two reservations that I had to call to have one deleted. When I went to pick up the reserved trailer, the woman could not figure out how to give me the insurance and roadside assistance on the trailer. And finally, she asked me to go get the trailer and hook it up myself. I refused to hook up the trailer myself and told her to find her colleague to do so, which she did. Her colleague hooked up the trailer, but did not open it for me to see inside. When I got to my home to load, I found a dolly inside which I never reserved.
ROBERT PBetter service
LEONARD RLousey customer service
Gary MThe staff can be friendly and more informative. The office was dark to begin with. We were not greeted and had to wonder and ask who we go with to rent the device. clerk didn’t even tell me where to go get the gadget I rented or if I was familiar on how to use it. I had to ask where do I get and he told me oh walk out and you will see them out there just grab one
yolanda rGreat customer service. Speedy and easy transaction. Awesome place to get your Uhaul from.
ken smás variedad de vehículos tamaños.
Mario AI spoke to Kevin Bak, super helpful individual and tends to the customers needs. He went above and beyond to make sure he found me the trailer I was needing to get the job done. Give that guy a raise.
kevin gGreat service, friendly and professional.
ken sSuper friendly service, great place.... Would definitely come back
Alejandro CAbsolutely nothing. A perfect experience.
John HAmazing service beyond all- Will highly recommend!
Sam MGreat service, friendly people running the place.
ken sNothing, I had a good experience
Sandra HRepresentative were very knowledgeable & helpful, move using their 10 ft truck made it easier & went smoothly!
Cynthia CThe location manager was extremely helpful and considerate of my requirements and went out of his way to get me set up with the proper vehicle for the job. I would re this location to anyone.
Don WThis is the second time I’ve had to rent a uhaul truck from Multy Mini Storage. First time was a great experience and this time was really easy as all my info was already in the system. The customer service was great both times.
John HMake sure the batteries are somewhat new not 4 yrs old make sure water doesn't go into the the cabin and get the driver wet also make sure water doesn't get in the back and possibly damage furniture cuz that's what happened to me
josh EThis uhaul location is horrible. It doesn't have any parking for customers. The property owners live upstairs and they don't provide enough parking for uhaul cusromers. When i arrived at the location, I had to park behind the property owners vehicle because there wasn't any parking. He immediately told me to move in a very rude manner. I asked him where I could park and he just told me to move my vehicle somewhere else.
ROBERTO GThe type of service offered will be appreciated by future customers.
Mack GGentleman there is always in a really great mood and funny. Love going there always. Great experience.
Jessika SWilliam is Very knowledgeable
paul eKind and Helpful
Carolina MOwner was very attentive, nice, and explained everything in great detail. He was also very helpful and allowed us to pick up earlier and drop off later. Will be returning.
ray mThe manager was courteous and helpful to me (first time renter). I am grateful for his desire to help.
Mack GGreat customer service shout out to William I told him what I was moving and he hooked me up great place to rent from
Esteban OFriendly staff. Quick and easy to rent. Great customer service experience. Detailed instructions were given as it was my first time driving a uhual. Highly recommend.
aurora sI really appreciated all the information provided to me about driving the truck. The instructions were on point and very helpful for a first time driver.
Angelica JCouldn’t have asked for better service! Friendly and helpful personnel.
Irma Mnone
Tom PWalter and the other gentleman were great! Everything went smoothly.
sunshine hThe attended was very nice and helpful
Dalia MThis man is a hard worker and I was treated very well.
Dallas RSpend 30 mins looking for a drop box. When found, it seemed to be hidden. I actually don't know if keys were dropped off in the right box? No sign or light in the area. Unable to see due to being to dark.
Robert Cvery kind and helpful guy.
Ruth Gthe gentleman was very helpful and answered every question with ease
Rey HExcellent service
Arnoldo Ggreat service
Jon B