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Joel K
Customer Reviews for Murks Pennzoil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth drop off.
Timothy MThe floor had a hole in it and the front had minor damage. The is a real pain in the ass and takes much longer than it should to check the trailer back in during drop off.
Thomas CGreat helpful staff
Timmothy BRalph did an excellent job of checking us in and was very friendly and helpful.
PAULDAVID RWhile the south haven location was amazing
Sandy-Elizabeth DI was unable to use my phone to check in my equipment, had to contact U-Haul. Also i heeded the sign in the truck that said “Avoid the $25 cleaning fee and sweep out the rental”. I did sweep it out, wiped down the seats and stuck in the cab and was still accessed a $25 cleaning fee. I guess that was a “tip”. I have pictures from when i turned in the equipment showing it clean. Doesn’t appear I can attach them here. Please reach out to me if you have any questions. U-Haul has good equipment, they have good people too, everyone i worked with was very helpful. The automation for setting up rentals is awful. Return didn’t work even though i had used it before. It made the whole experience much worse than it needed to be.
David GThe UHaul section was closed at 4:00 when I was returning the trailer . However the pen oil oil change area was luckily still open so I was able to return the same day. David was very helpful.
Carl WI was asked to wait 15 min. After the 15 min passed I asked if someone was going to help me and was told just a minute. Ended up having to wait for 20 minutes with a young child and no seating to wait. The truck was good.
Jessica HSome attitudes need improvement.
Lance WThe check in system was bad. It took a half hour to rent the trailer. Service was poor.
Leon AThe manager charged me a miss drop fee even though I had not selected a location for a drop. Uhaul cleared the fee after I called.
Sam LEstablishment and workers were exceptional! Trailer was very bouncy, needs some sort of weight on the front tongue area to stop this. I had a small light load so even loaded was bouncing like mad. I was carrying a large window so it was a nerve racking ride because of this
Tammie HKeep doing what your doing.
Misty KI had to call the help center (833-399-0504) to get the app to work with my phone, 9-29-23, 7:00pm. Brianna answered and was SUPER helpful and very kind on the call as we worked through the issue at hand. Brianna is an example of a customer service representative that every company should have on the front lines, she was AWESOME.
TIMOTHY RNothing.
DANIEL WWhile using mobile pick up and drop off. Your location settings on the iPhone must be on precise location, or it will not work. It would be nice if you had this posted someplace.
Eric WThis location has excellent service that is helpful and friendly. This is my second rental at this location and I will be using them over and over.
Neil BEasy to find and convenient.
Jim WYour links to checkout & check I don't work.
tim oWill definitely rent from here again. Everyone was very helpful and friendly.
Andre DWonderful experience.
John BTheir hours of operations are deceiving. They are open till 6, but if your truck is not in by 4 - you are charged a convenience fee. That was never mentioned.
Michael CApple Maps did not have the correct location for this address. Staff very helpful
William GThe equipment had issues but the people I worked with, on all fronts, were terrific.
Matt NStop trying to quadruple charge people , tried to charge over $400 for a uhaul I used for 6 hours and returned early on a day rental. Will never go to this location again.
Bradley SExtra wonderfull on sote crew!
Melody WThe guy who checked me in was very pleasant and a real pleasure to talk with.
Dorothy hRalph is an excellent ambassador for UHaul. He was so patient with me as I had to deal with not having the correct ball or electrical plug for my truck and had to come back several times as I figured this out. He was extremely pleasant to work with, beyond helpful with questions and assistance and I would definitely rent from this location again (and I probably will at the end of my camping season.
James GConfirm drop off date with customer before issuing refund or final receipt!
SHARON DReally friendly and warm people with great customer service. They even let me bring my dog inside. Everything was ready for me when I arrived.
Cary CThis place is very close to my home, but I did not like the worker/employee for the company. He asked for cash from me to hook up the rental to my truck and if I did not give him the $20.00 he would not let me leave because thats what U-Haul told him he has to do. I had no choice, for I had to go and get my stuff, so I gave him the cash. I asked for a receipt and he said call U-Haul! I did see his name on his coat, Javier. I would not have this man work for my company, that is all I am saying.
Darrell HJavier was very helpful with our extended rental, he was informative and very professional. I would highly recommend Murks Pennzoil for Uhaul rental
marie rOutstanding service!
Rebecca CWas charged for moving blankets but he did not have any. He charged me any way because he said he would have to cancel the order and start again. I hope I don't get charged for them, I didn't return them because I never received them.
Jennifer MNo negative issues. Experience was very good. Thanks.
Kenneth CThe whole experience was fantastic- I will do it again
Lennie RSuper nice
Ralph BVehicle had less than a half tank of fuel in it when picked up but you charged me for 20 gallons of fuel. Your stupid app was and is not working.
Justin CWhen a customer has a reserved rental with a certain pickup time the vehicle should be ready to go. In the winter make sure the windows are clean of built up snow and ALL the doors will open, so the. Customer does not have to wait 20 minutes for some one to find tools to pry open the frozen doors.
Richard LPer mile rates are very high. $.99/mile . . . it appears you're jumping on the "I can raise my rates using inflation as the excuse'" bandwagon.
Stephen HLocation was great App for returning rental is horrible. If no geo location available it’s impossible to finish the process. Customer service phone is horrible. After waiting for 45 minutes for someone to answer I was told there was nothing they could do to help since I had left the location. I asked the rep to wait on the phone while I drove back to the location on the phone and he refused and hung up. Next time I will rent from Rider.
Jose EThe service and equipment was great! The key drop was annoying.
millicent hWork with the older guy customer service skills he was very RUDE
Diane WThe Gentleman handing the return was with us from the moment we arrived. He was very helpful and it made the return very easy. He was excellent
Sally lRalph the attendant was excellent. He was very helpful and thorough . He went out of his way to assist me. Ralph is a model employee and others should look to him to see how to act. Thank you
david dVery helpful and accommodating
Michael VDave, (manager?) took care of me in an extremely friendly and professional manner. We had a "non-work-related" chat, after I returned the equipment, about cars, green, nuclear, and fossil-fuel based energy; we even got into some aviation-related topics as well. In short it was a fantastic experience all around.
Henry S