The truck was in disorder and shifted poorly. The facility did not have the truck ready. There were no instructions or indications of where the truck was, and the facility was an area with industrial vehicles driving fast through the area. We were told that they were busy, we're unwilling to help us, and told us that we must call into U-Haul to "figure out our own problems."
Mathew D
Customer Reviews for MX4 Enterprises LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great employees and clean rental
MARK JIt is a little rough back where the trailers are. I was bit by mosquitos two to three times. The staff there is friendly and easy to work with so it made up for it.
BRIAN GNo customer service . Zero
THOMAS ARented vehicles from your company for the last 40 years, never will again. Not only did my bill go from $30- to $109. I was given a truck with a quarter tank of gas. They charged me $.42 a mile even though I put $20 back in it. By far the worst experience I’ve ever had. I would never ever use that location ever again in fact, I’ll probably use Penske. That was such a bad experience overcharging somebody almost $80. That’s ridiculous. 45 years you just lost a customer over price gouging and misleading people. Good luck.
DAVID AWas difficult how to access the return group, not sure which building to initiate the equipment return process. Walked to 3 different buildings, then pulled up to the return sign & then had to walk to another office to find someone who could get the process started- after that it was easy
DAVID DI didn’t have any of the equipment I requested and I was still charged for it.
Trent RDrop-off and checkout was quick and easy. Staff cordial
JAMES SThe original pickup location could not service my reservation despite making my reservation weeks in advance. I was sent to this pickup location by the original pickup location. It was inconvenient, and wasted my time and fuel.
JAMES MNobody greeted you at all even during working hours. Just signs
Jason ENeed more signage for drop off.
RICHARD WNo effort to return the truck.
JEANNIE DThe Customer Service team was great this was a very good location for me 7 minutes from my home
martha PGreat support at this location
Patrick WCheck in was quick and easy, staff was friendly and helpful and the whole process went as smoothly as possible.
MICHAEL PIt was a very easy process picking up the truck. The staff is friendly and professional. I would 100% rent from this location again in the future.
RUSSELL JExcellent customer service and help.
ASHLEY WPrompt service, and helpful staff no issues.
ADI AVery fast, efficient and got us on the road quickly
BRIAN PInside truck was dirty driver seat drove truck for 20 miles and got taxed 40 dollars for gas is outrageous.
felipe lGreat place to do business. Very well decorated for the season and inviting.
GLEN FThe ride was a little bumpy. The gears were hard to shift when it was being accelerated the truck needs to be updated.
jeremy hHelpful, friendly staff at an easy to access location. My new favorite location for rentals.
CLARENCE DAuto transport was a little dirty and had trash on it. The Jack device is on it’s last leg and took a lot of effort to lift and lower trailer onto or from ball hitch.
KYLE FEasy to do business with, quick to get in and out and friendly service.
jeff CThe employees need to pay attention to the order. Left the truck for me without the furniture pads so I had to go back in and wait for them.
JENNIFER SI found taking photographs after when returning very burdensome. It was at night, cold and the location felt very creepy. Also, the van I rented smelt like cow.
CHRISTA DNo improvement necessary.
TYLER DTrailer worked great. Great service.
SCOTT MOverall it’s very easy process to pickup and return
gobinath lProcess was quick and easy through the phone and convenient for being able to pick up outside of normal business hours. As for the truck itself, it was clean and served its purpose. However i would note that the truck had a lot of miles on it and the battery indicator light kept flashing on and off through out the whole trip so it was a little nerve racking the whole trip. Other than that no issues.
JAKE RThank you
GEORGE MVery quick. Very polite. I have used U-Haul dozens of times and this was the best ever.
RONALD COur guy was great!!!! Very friendly and helpful.
MALINDA HNothing it was a smooth process
ERVIN JFriendly knowledgeable staff.
MICHAEL Pemployees were GREAT, and very friendly. Trailer was exactly what I needed
CHRISTOPHER WThe signage on where to pick up is a little unclear. Everything else was great
Morgan FThere was a rail in trailer that had come loose on the right side by the door. If someone could address that it would be awesome. No other issues. Customer service was great and trailer was perfect for the move. Thanks
JOSE AI was overcharged by a day after asking before I left if it back on time…they refunded me the money after calling them
JOHN EEverything was great!
JOSHUA GGreat guys at this location.
Brad KI was told I can haul truck on car carieer but it did not fit and had to call the truck. When back to the office they did not reimburse my rental.
javid jMy rental only included a regular dolly however I paid for a furniture dolly, furniture pads, regular dolly and other rental equipment. Very dissatisfied. The business offering the U-Haul was closed and had no way of contact. The moving team from justintime moving was great but the business renting the U-Haul disappointed.
Jordan PEasy to access, friendly and helpful staff, hassle free, 3rd time using them and will be back, Jaime took care of everything for me.
FRANCISCO L