Customer Reviews for My Fuel Xpress

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of My Fuel Xpress

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kathy R. on

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Customer did not leave a comment.

Sharla W. on

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Make sure the equipment is cleaned!! I saw cockroaches in the van!!

marc U. on

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We were told some many thinks at were not true with the truck and cost us extra money. Also told a day after we could not get extra insurance just to drive careful. Really

Marian M. on

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Overall it was a good experience.

Julio I. on

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Susan V. on

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I have rented U-Hauls for years when I need to move things. Other locations were very prompt and courteous. This place is a convenience store and the employee was working was by himself. There were customers coming in and out the whole time I was there. So, I Had to wait while he waited on convenience store customers (which I understand they cannot be kept waiting, either). It was frustrating. Then, when I dropped the U-Haul off the owner of the store was there. I put the required gas back in the tank to bring it back to 1/2 full. As the "employee" was asking me questions the owner jumped into the conversation telling me that the amount of gas I put in was not enough. He did not bother to go check the gauge or even the mileage. I had to tell them what the mileage was and I told this man the gas tank was at 1/2 full. He started arguing with me. Who does this? Very unprofessional. I told him if they cannot handle U-Haul rentals they should not be offering the service. Any other place of business would have gone out to check the gas tank and mileage. It was pouring down rain so I guess the man did not want to get wet but he felt it was okay for me to go out and get wet. I have never talked back to anyone but I was so frustrated with this owner and the way he spoke to me in a condescending manner I could't and won't let it go. I plan to put this all over social media, specifically, his place of business...not the U-Haul itself. The store is in a more depressed type of area so, perhaps, the owner felt like he could speak to me the way he talks to his customers. I will never enter that store, again. It was a horrible experience all the way around. The rap music is so loud I could barely hear what the employee was saying. Worst experience, ever. Thank you for allowing me to enter my input and my experience. There are plenty of other places to rent a U-Haul.

Jose V. on

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Kristin W. on

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There was a bunch of homeless people leaned up and sitting next to the truck. The place smelled like urine. We did not feel safe at all picking up or dropping off this truck.

MICHELE K. on

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I had added a utility dollie but it wasn't in the van so Josh at Fuel Express actually allowed me to use the store dollie. We would have never been able to do the move without it! Thanks to Josh.