When I went to pick up my rental truck at 6AM it was not available. The facility failed to include my key in the drop off. The cavity also transferred my rental to another facility BUT failed to inform me. Therefore I couldn’t get my truck and correct all the mess the facility created until they opened at 9AM. Upon visiting at 9AM no one could or cared to explain the problems I endured nor why. I asked for a discount but they refused. Also I paid for a dolly only to be told they don’t carry dollies. I went to this facility twice to ensure my reservations were accurate in which each time they assured me it was but when I arrived my reservations were NOT secured and this location TRULY failed me. When I went to take the truck back it was closed despite their hours showed 9AM TO 6PM. Also during each visit to the location it reeked of STRONG WEED!! I’ll never go to this placed again and I’ll never recommend it! My experience was shocking !
CHERYL J
Customer Reviews for My Keep Self Storage Grayson
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Will be back!
JON D( Passenger ) side view mirror needs replaced. This was reported to the pick up location in Grayson. Could not tighten it to make safe maneuvers to right lane. Looks as if it was hit at some point. But truck well easy on fuel turned in on Saturday night at approx 7:30ish pm at drop off location. Locked up. Keys in drop box. Otherwise truck inside was clean.
HAZEL SJust keep up that great work.
Will VThe total charge on the receipt was 113 but my card was charged 164 great services tho
THEOPHILE S