Customer Reviews for My Town
(U-Haul Neighborhood Dealer)

Rating:

1.0

The owner at facility where we picked up our U-Haul was not only unhelpful, but rude. I have had prior bad experiences with him in other U-Haul rentals and so I attempted to check in via the U-Haul app and when I got to the step to unlock the trailer the code given was not gaining access to the lock. I called customer service who advised me to go into the store and ask the owner for help. He told me that I was not in his system there was nothing he could do and asked me to step aside so he could ring up a customer waiting to pay for gas. I called back to customer service and an extremely helpful agent by the name of Nancy went through several different codes to get the lock open. She was on the phone with me while I was talking with the owner and she was able to hear the conversation she advised me to leave the facility and handle everything else through her as she seen how rude and unhelpful he was. The owner had put the wrong lock on the truck and that was what caused this entire issue. So thankful for Nancy and all of her hard work otherwise, this Uhaul rental would have not been possible.

Rating:

5.0

Very good place to do business with

Rating:

2.0

I returned the equipment the same day they show I kept it for 3 days

Rating:

1.0

Better communication

Rating:

3.0

All good . Did not have a 7 way light plug I had to buy one at would work (7 to 4 wire)

Rating:

3.0

Don’t rent from this location, it’s in a gas station store and only one person available. Took forever to finally leave because he was trying to get the rental processed and work the register for other customers in the store. Driver’s side tire was weather checked and blew on the interstate, was told someone would respond within 45 minutes and didn’t show until over an hour and a half later. Tire guy never acknowledged me, was talking on his phone the entire time which slowed the tire change significantly.

Rating:

1.0

I had the 10 ft truck reserved and the only one available when I arrived was the 26 ft, not a huge deal and didn't overcharge me but it was very intimidating to drive and didn't fit into the driveways that I needed it to. Got the job done but would have felt much better in the size I wanted.

Rating:

4.0

The location was great. The only issue was that they did not have the truck that I needed. I reserved online at another location 10 miles away from this location. I arrived at the location, it was closed, and they had not put the keys out. U-Haul customer service helped me find a location that had a truck but I had to get a 26' instead of a 15'. Big difference, but it worked out. I had to pay for the 26' truck though, which is typical for U-Haul. The people at the location in Greensburg were great and easy to work with.

Rating:

4.0

The person that I felt with did not speak English very clear and I did not understand what he was saying. In the end I was expecting the cost to be around $60 for the rental and it ended up costing over $130.00 Also the rental guy was not available until 2:00 pm EST

Rating:

1.0

Better communication, clarity when dealing with the customer!