The truck had a check engine light on and we notice a screw in the sidewall.
PATRICK D
Customer Reviews for Myrtle Creek Auto Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and took the time with me!
MICHAEL DAlways an easy process at Myrtle Creek Auto Supply. Wouldn't change a thing.
MATTHEW TThey were recovering from a flood, but were still willing to help us. Thank you!!!
Keith MHire more help, inspect every truck after it’s been returned, and it’s clean. Also, make sure the rental contract is accurate and ready to be signed when the customer arrives. Last, make sure all rental equipment is on the truck and in good working order.
ERIN CHad a small issue with the charges. It was handled fast and easy. Excellent customer service !
DONALD PEverything was perfect and smooth
AMANDA BEverything went great
DARYL BAbsolutely floored by the final cost. What happened to unlimited mileage? Why not just charge a higher per day rate? What starts out as ~$40 a day becomes well over $400 real quick. Literal highway robbery. Very disappointed. The website should do a MUCH better job helping estimate the final cost. As if moving isn’t expensive enough.
HEATHER SNone
JOHN BStaff was friendly and helpful, jumped right into the program. Went smooth and fast, they were great. I will use them again next week.
Winton HA smooth transaction. Very helpful.
Angela AThe people there were courteous, knowledgeable and got the job done. Thank you.
Michael Svery reliable outfit
ROXANDRA PEveryone here at thus location was wonderful to work with for my rental. I have worked with uhaul before and always come back. Tgus location in Myrtle Creek is so convenient for me as I go about downsizing and relocating. Thanks so much.
SUSAN LLet them know how big the tank is and how much gas it holds. 🤣 Everything else was excellent, the employee professional, informative and fair. I'll definitely be using the services, and recommending, at that location again. Thank you!
Tonya KEverything is good just the inside of the box was dirty but I did clean it after I got done using it
Anthony RThe guy was waiting for us outside. Quick and easy transaction!
Abigail JCouldn’t have asked for a smoother transaction.
JOHN REverything was fine
Richard VTruck was moldy and dirty. Low inventory. Gas tank was 7/8th full and requested 7/8th which was a guessing game.
Julie PThe truck was fine for the trip but I would say a minimum of effort was expended getting the truck ready for the next customer. Cab was not clean and a flattened cardboard box was left in the cab.
Bruce RI can't see any way to improve on the service we received. Good service good equipment.
ALBERT DHidden fees and rates are not specified at time of pick up.
Kyle PMy overall experience was okay. My main complaint is that I was quoted a price of 99 cents a mile for the use of the truck. Keep in mind that the day and date had been agreed upon. The day I wanted to use the truck on a Friday. upon showing up to pick up the truck I was quoted the price of $1.39 a mile. I expressed I would only need the truck for about 20 miles for the day. When I looked at the paperwork after leaving the figure of 36 miles was on the paperwork. I know this is a minor grievance but I plan on using a U-Haul truck twice more in the coming months and these figures would be significantly larger when I rent a truck. it would have been helpful if I had been informed Thur-Sun are considered weekend rates which is ridiculous!
Bruce RChecked in 19 minutes past the 24 hr reserved and charged for a full extra day. Not cool.
Marty BI never did find out how much I was charged for the rental. I had less miles than estimated and over fueled the truck quite a bit by mistake. I will stop by next week Thank you I highly recommend this Dealer
QUAIL LCash back rewards or discounts for repeat customers.
KAREN BDrop off went very smoothly.
Terry GNo improvement needed at this location. I had a very smooth check in. The associate was extremely polite and easily understood, helped us hook up the trailer and explained all we needed to know. A good experience overall.
Jesse NI paid for a Dolly and never got one.
Janell LNothing everything was fine
Richard VNothing
Jay LMake sure equipment is in proper working order!!!
Randy HYou guys were amazing u saved our bacon anyone would b stupid to go anywhere else...thnx again for ur help have good day b safe and thnku
randy hEasy & fast service!
STEPHANIE MThey were the Best of the Best Fast freindly
milo lThey were the best of the best !!!
milo lRespecfulll people and nice customer service
Israel JThe trailer winches were corroded and rusted so it took a few hours of trying to get them to operate adequately to get the car secured. I called for Uhaul assistance when the winches would not work, but there was none available in my time zone, it was horrible --also the truck was quite dirty. The trailer was NOT fit to be used at all, let alone cost $80 plus, since we had to do hours of labor in the middle of the night trying to get it to not stick and just spew rust and actually let us re-direct the straps so it would maybe do its job, it was a costly nightmare. When we got to our destination 8 hours later half of the ramp stuck and we had to call for help to get the car off the trailer, and then we had to spend hours trying to get the truck out of our driveway, which we had asked for assistance with as well, so Again, a helpless 2 day nightmare No one should have to pay $500 plus to go through, nothing on the trailer worked as it should, and lack of roadside assistance to get the trailer to do anything was indefensible. Nightmare does not come close.
John FExcellent customer service
Alex NEverything was great. Nice people and well maintained equipment 👍
PRESTON PStaff was very friendly and helpful! Thank u!
Rosemary DThe truck cargo bay had signs of mud but didn't concern me. The truck performed great and is the best U-Haul truck I ever used out of a half dozen that I have rented in the past.
Tim HNone
Dewey HGreat Experience! Nice friendly service from a great U-HAUL center
GUY S