The vehicle itself was in great condition. But everything else was not. The physical location and process left much to be desired. Vehicles are double-parked everywhere, including the rental vans. In the parking spot where I picked up the van, there was not enough room to do my intake photos without first moving the vehicle. Too close to a barbed wire fence and other rental vehicles to do a proper walk-around. At return time, I arrived shortly after a different rental return. I had to wait for him to complete his entire return process, as his van was blocking both the parking spot for my van and double-parked by my personal vehicle. Customer service was passive-aggressive that I had a pickup close to the end of their business day, and pushed the insurance option hard after I had already declined it during the reservation. I picked this location sight-unseen because it would be the least miles round-trip for my short rental. I would not pick this location again.
JAMES G
Customer Reviews for NORTHSIDE TOWING LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Prompt & professional
BRENDA COutstanding service and smooth transition.
Michael GGreat people!
DOUGLAS BLooks and feels like a mom and pop shop, love spending money at locally owed stores.
MICHAEL FPicking up and returning the rental was easy. There is a lockbox for the keys. Leave yourself a few minutes for photos of the vehicle and checking in/out.
Crystal RTruck had not been looked at or checked in when I arrived. The front was covered in bugs, and the rest of the outside was dirty. The cab had food crumbs all over.
JOSHUA SChris was awesome. Most towing companies I’ve ever interacted with in the past employ a bunch of mean, rude, jerks…but not Northside. They were friendly, welcoming, greeted me with a smile, accommodating on the rental, and clearly take pride in their work and business. ‘Can’t recommend them enough for U-Haul needs in Longmont…they will be my go-to moving forward!
DAVIS DLegi power sport was really bad on information to the customers when I call if I can drop my trailer and don't say anything about how much be cost to do that. From $40 dollars for my rental to pay $1200 . My earnings on my work week. Also you rep in Spanish was rude when sbe telling me to used special glasses to read the u haul contract.. you guys sucks
Juan MThank you so much for being so kind!! I really enjoyed my whole experience!!! Keep up the good work!!
MICHAEL RPlease do better maintenance.. my stuff in the trailer was stained with rubber from the tires. Tires was in a really bad condition. Blowing tire in Kc highway and they have to replace both tire to make it back home safe..
JUAN MCell coverage in the area is quite poor. Difficult to get confirmation that the rental was completed.
ANDREW ZI still haven't received my deposit refund.
Heather GChris there was awesome
MICHAEL S