I had a disappointing experience with this U-Haul location. The day before my rental was due back, the gentleman at the shop called me and, with an attitude, asked when I would be returning the truck because another customer wanted to rent it. I had to remind him that I rented the U-Haul for 48 hours. At that point, he laughed, realized his mistake, and apologized. Then the next day, around 9:00 AM, he called me again even though the truck was not due back until 10:00 AM. Once again, he told me in a rude tone that he had a customer waiting and wanted to know when it would be back. I reminded him that 10:00 AM was the agreed return time and told him I did not appreciate getting these calls over something that was still on time. I’m a busy person, and dealing with unnecessary calls about a rental that was not late was frustrating and a waste of my time. Instead of simply owning the mistake and apologizing for both the confusion and the attitude, he became defensive and claimed I was accusing him of harassment, then said he didn’t appreciate me. Very poor customer service at this location. This could have easily been a 5-star experience if he had just handled his mistake professionally. We all make mistakes. The difference is how we respond to them. Do better.
William M
Customer Reviews for NWG Automotive Repairs Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative at the gas station was not only well informed but made the process easy - because all the "on-line" technology is a real pain!!! Thankfully he knew what he was doing.
JOHN OThe app is a little quirky and makes you go through a lot of steps. Could be a little simpler
Teresa KJoe was easy to pick up and drop off to
Meagan RA few complaints - but nothing to do with this location. Millis Gas had my original reservation and the truck was not available when I arrived. I also found the app to be very repetitive with entering the same information over and over.
ASHLEY SThis location was advertised to open at 9am but we were told we could pick it up at 8am, but the key was not left in the drop box for us so we had to wait an hour to get our rental.
James PWhen I checked in to pick up the truck, I had to resubmit much of the information I had already submitted online when making the reservation a few days earlier. That shouldn't be necessary.
john y