took 20 minutes to check me in, appeared to be having tech issues then i had to do it myself online location was fine, clean, chap who helped was nice enoughJOSEPHD B.
Customer Reviews for Naik & Shah Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They should use atleast one agent who can helpMOHIT K.
The store rep. did not make it clear that he was a U-Haul representative and could help me with a sign-in issue/ check-in issue. My license had expired, but I had the renewal paperwork on my phone. The app would not let me submit the paperwork, as you cannot access your phone library, and the app help chat directed me to reach out to the store individual. I asked him if he could help, and he stated that it was all online, he couldn't help me. He didn't ask for my reservation number or anything at first. I think they need some training in standard questions to ask to help you resolve issues, as I could have easily dealt with him.Vidya A.