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Donald B
Customer Reviews for Churchills
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had some difficulty with our pick up due to the poor cell phone reception on the property. With the assistance of the gentleman inside the Churchills store and customer service, a short hike down the street and the use of multiple cellphones, we got squared away and were able to access the lockbox. Once all that happened we were on our way. Not sure what you can do about it - maybe a heads up that cell phone reception could be an issue if a pick up is occurring after hours!
Edward CI guess it needs to be explained to customers that they need to use the App before going in the actual building. Personally, I would have rather not went into a cigar area when picking up my Uhaul. Had I known that I was not going to visit with a actual person, I would have stayed in my personal vehicle to use the app if would have been told before hand. Other then having to use the app rather than a person, overall the uhaul pickup and drop off was good.
Lisa WNo one there
Daryl SJust have helpful employees that can guide the checkout process a little better
Deanna WThe person at the location told us they didn’t know anything about renting the trucks. He also told her he didn’t have the size truck we were requesting even though it was sitting on the parking lot. I had to call U-Haul to complete my rental. I had to start all over again even though I did everything on line.
Ava DEXCELLENT SERVICE WILL BE USING THEM AGAIN SOON
EVELYN GThanks for all you do, Deb!
Kelsey GNo need to improve anything ,everything you done was excellent.
kattia aThe woman that assisted me was very friendly and helpful. She made the process easier. When I returned to check the truck back in the place was closed because it was Sunday which I totally understand. That wasn't the problem at all. The U-Haul App was the biggest problem I encountered. It wouldn't let me check my vehicle back in. I finally had to call the help line because 2 hours later I got a text that it was still active and wanted me to return the vehicle to another location. The woman at the U-Haul help line was very nice and we got the problem fixed.
Walter JHire a new front desk lady.
Rylee EThe reasons I wouldn't recommend this location is because I wasn't told that I had limited mileage. Now you're trying to bill me an extra $85 which I'm definitely not paying.
Croydon CAgain, nothing here. I had stopped by before dropping the truck off and the lady working there explained the drop off process clearly. Made it easy.
David LEverything was wonderful!!! I could not ask for a better experience!!!
sherry dsuper helpful staff and great customer experience!! HIGHLY RECOMMEND TO ANYONE!
Anthony CWTF - you promised me one extra day because I had to drive an extra 40 miles to pickup truck - that 40 milews of gas too boot. I have the rental reicipt email to prove it.
Lawrence L