Great service, great people. Thank you!Jim S.
Customer Reviews for Namaste Shipping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Todd is a really helpful, low-key guy which is great during a stressful time!TIM B.
Customer did not leave a comment.DANIEL R.
Customer did not leave a comment.CARMEN R.
Everything was great, just the van smelled on cigarettes! Like tons of them were smokedNikola G.
My mileage charge was incorrect!!!! I couldn't put in the original mileage because it said that the oil needed to be changed and it wouldn't show!!!!Treasure P.
Customer did not leave a comment.Ali A.
Truck interior was dusty and had not been cleaned. Concerning given we are leaving in a pandemic. Also charged for 227 miles when all I traveled was 84 miles. Very disappointing.John B.
I was upset because I could have verified my account before arriving at the location. So we were standing out in the cold waiting for a representative to call a verified contact. What if no one picked up the call? It's a very bad system your working with. Started out my trip very frustrated with UHAULElla G.
Everything was great and very simpleBrian H.
Customer did not leave a comment.Shabtai P.
I got charged for two extra days rental because the guy wouldn't check in the truck. Never using this location again.Derek S.
Todd Hicklin at Namaste Shipping was as always helpful and accomodating.john R.
This location is overcharging people and I think they are stealing money. do not go here.Adrian J.
Customer did not leave a comment.RUTH G.
Just keep doing what you're doing! Excellent, friendly service is everything.Randall W.
The truck was unclean - there were stains and refuse in the cupholders and there was a used lighter on the passenger side floor. Also, the cargo bed was dirty and dusty; it definitely hadn't been swept or cleaned since its last use. I was also concerned at the lack of health precautions taken by the people that operate the location given that we are in the midst of a global pandemic. There was no attempt made at this location to accommodate extra steps in cleanliness, sanitation, and social distancing, which have been outlined for businesses by the CDC and the WHO.Nathan H.
The truck horn didn't workALEX S.
Customer did not leave a comment.Ryan L.
Great experiencePaul O.
My pickup and drop-off was fine; the office was open and had a very laid-back atmosphere. Equipment was in fine shape, though it did have a 'low air-pressure' warning. I returned the equipment same day and made sure to take lots of photos of my return mileage and gas after reading all the reviews on here. I thought when I received one invoice that seemed accurate, I had made it out okay. Today, I received another invoice that said that I had purchased $21.00 worth of boxes and packaging (which I didn't), and showed that I had returned the truck at a lower fuel level than I actually had. This guy is a scammer, but play it safe and keep your receipts, and hoepfully you'll make it out without getting ripped off.Samuel R.
The location was kind and efficient, but my truck doubled my mileage. I google mapped the exact routes I drove and it was half the mileage reported at the end of the day by the truck. I tried to write to the email on my invoice with documented pictures multiple times, but no response. It's only $15, but it's really the principle of the matter...SONIA B.
Customer did not leave a comment.SCOTT R.
Customer did not leave a comment.James S.
Customer did not leave a comment.Kim J.
Customer did not leave a comment.ALejandra C.
This is the worst location that I used. The person in charge didn't check the miles in the truck, he charged too much without asking how many miles I was going to drive. I don't recommend this location.WILLIAM G.
Customer did not leave a comment.Jessica P.
I should have read the reviews before using this location, but I was desperate and it was last minute. Like so many others, I was over charged for my rental (charged for 24 miles, drove maybe 8), and I have no hopes of getting a refund for it. Just don't use this place, it's a huge pain in the aftermath and it's super shady and sketchy.Tyler S.
Customer did not leave a comment.YAW A.
Customer did not leave a comment.Lauren R.
Todd Hinklin runs an excellent shop.john R.
I rent 3-4 times a week for the last 10 years. This was a uniquely pleasant experience. The guy running the place makes this a great place.Jarvis B.
Customer did not leave a comment.Keith B.
Customer did not leave a comment.SARAH S.
Answer the door and don't be blasting music, working out, and lacking attention while it's business hours and people are trying to pick up their rentals.Paul H.
It was a weird place. It seemed as if the guy who owned the place was also living in the same room. The man also didn't check our drivers licenses.Travis B.
Everything was fine for the most part but the gentleman who checked us in and ran the rental facility was not wearing a mask which made us uncomfortable. Our dolly was also not available at the time of pickup, although he did have a larger utility dolly we were able to use.Elisabeth G.
Customer did not leave a comment.Alena Z.
Was unable to start the pickup process due to an error and was on hold with customer service for 30 minutes and once I finally got the keys to the truck, the battery was dead. I called the roadside assistance number and was on hold for 40 minutes and once they sent someone out to help it took another 40 minutes. By the time they arrived I had to go home and use my own starter to turn on the truck and had to use it multiple times throughout the reservation.Brittany B.
Customer did not leave a comment.Philip T.
Customer did not leave a comment.Ryan A.
Customer did not leave a comment.YAW A.
Customer did not leave a comment.Rachel P.
Get a new operator/representative. The individual was extremely aggressive and rude because we didn't close to front door. He refused to serve us until I could finally get him to de-escalate.Iyanna M.
Charged the wrong amount. Location wasn't clean, truck was dirty, didn't have pads as per rental agreement, and lastly I was charged WRONGLY double the amount that I should have been and didn't get full overcharged portion of the money back. I drove 32 miles, was charged 64 miles, rented for 1 day charged for 2 days, etc.. everything double. I don't think I'll be renting from U haul in general after this experience.Khabrim D.
Well I'm still waiting for the refund for the pads and dolly I paid for that was not in the truck? I was told I'd get a refund and 2 weeks later I'm still waiting.James W.
Mobile app didn't work as I expected it to be. That delayed me for about 20 minutes, plus keys weren't left outside to pickup, had to go into the office and ask for them. Also was charged for a Dolley and furniture pads that I never had.Ligia L.
the uhaul was not cleaned and when it was raining the truck started to leak from the windshield area. I didn't know I had to checkin the vehicle before returning the keys so I wasn't able to checkin and provide photos and milage...Rachel D.
Customer did not leave a comment.VICTOR F.
Just charge the customer a normal price. I rent the truck for 1 day , you charged me for 3 days. It's a robbery.BORCHE V.
I have rented a lot of uhauls in the past but this was the best experience so far. Amazing service at this location. Highly recommended!!Gokay Y.
Customer did not leave a comment.James B.
When I picked the van up there was no gas in the tank. I had to go immediately to a gas station to fill up the van. That was annoying. Other than that. Good experience as always.Curtis B.
No need to request of any improvements. This Uhaul site has been the best experience thus far. Not to mention how unique the location is but also on how smooth the process went from beginning to the end. The gentleman whom assisted me throughout the process was very polite, with great customer service. Positive vibes!Beatriz G.
Customer did not leave a comment.Stojan C.
Customer did not leave a comment.Ricardo A.
The owner was extremely helpful and kind.VALERIA C.
Todd was helpful and easy going. We were able to get moved quickly and without any trouble.Adam P.
asked for a dolly with order ,was not in truck had to go back in office told me no dolly available and took a floor roller .I wanted a dolly for faster move. slowed move down and was told 30 miles all day use and was still chardged 70 more dollars to bring back to original place . I will not recomenend uhaul to anyone after quotes I GOT FROM CORPORATEDavid V.
Upon entering the premises, I had to say hello 3 times as the owner was in another room exercising. I wasn't given any instructions on returning the rental, only that everything is online now. Thus, I had a difficult time returning the truck through the online process, and had to call customer service. The customer service rep included detailed notes regarding my rental. I received an email receipt for my rental, only to find two days later that I had been changed a second time for the same rental. I will never use this location again.Ashanti R.
Customer did not leave a comment.William B.
Customer did not leave a comment.Nicolo M.
Customer did not leave a comment.Cameron G.
Customer did not leave a comment.Aaron G.
Make sure he's open.....he was closed but he did answer his door.Jean C.
I was charged for three days when I only had the van for two (approx 45 hours)Ryan T.
Customer did not leave a comment.RUDY M.
Customer did not leave a comment.JULIUS F.
Customer did not leave a comment.JULIUS F.
Service is always excellent. Keen doing what you're doing!Randall W.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.amir B.
Customer did not leave a comment.David S.
I have a screen shot of my reservation showing that I declined the insurance. I was charged the insurance anyway. When I complained they said nothing they could do. It gets worse, three months later I get bill for $60 saying it is for tolls or citations. I told them this is not possible since we didn't take any roads with tolls, and we were never pulled over and never received a ticket. Tickets in Milwaukee for parking are not $60. They once again said too bad. I will never recommend them again. My move from Milwaukee to Chicago with the same size ruck cost half as much, somehow when I moved back to Milwaukee (same size truck, same route, it is over twice as much.Mike H.
Try not to rip them off like you did to us thanksSOHAIB M.
I see a gas charged price on my receipts when I had fueled the truck before dropping it off. It was below half when I got it and I had fueled it back up near half.Tenzin J.
I've rented one truck per month for the last four years from Namaste and that should speak for itself. As a business owner, I will only work with people and businesses that align with my strict code of customer service and Namaste does just that. Top marks from the friendly services to the flexibility they've shown me and in all other regards.Randall W.
Customer did not leave a comment.Jesus D.
Customer did not leave a comment.Syed A.
i don't understand why charge me so much. they didn't give us a form for how much gas before using it( actually there is no gas at all), then we add some gas, but finally for the gas, they charge me 30 dollars, which i don't understandRong Z.
Customer did not leave a comment.Jennifer J.
A. I was issued a ticket because the headlights (which are automatic when dark) was not working although it worked at other times. B. I was not given a copy of the contract so when the police asked for it, it was unavailable. C. No one was at the Uhaul Dealer at 3:15pm upon my return. I contacted the Uhaul costumer service who transferred me the Traffic department once they noted the file I was informed I didn't have to wait for some to return at the location and to use the Dropbox, this is what I did and yet still I was charged for the next day. I was told by Uhaul costumer service to drive back up there and use my phone to checkout the car. 1. So what if my phone has been lost stolen or the service is not working? 2. And isn't it the Uhaul dealers responsibility to be open during normal business hours to check out the car if using the Dropbox without your phone is not an option to avoid being charged the next day? 3. Or is this just another way for Uhaul to cash in extra cash and are they now using more Uhaul Dealers as opposed to whatever qualifies as a Uhaul office to rid themselves of liability? But how do you rid yourself of liability when you authorize your name and service to be used? D. I tried calling the Uhaul dealer and left a message regarding these issues and have contacted the same Uhaul costumer service who said the an area manager would be contacting me. I have yet to hear from anyone. E. Between all the additional fees even beyond mileage fees the rental and citation for faulty equipment what started out as an advertisement of 19.95 ended May end up being somewhere close to $300 once the Circuit Clerk posts the amount of the ticket. Worse Rental experience ever, stay away from Uhaul and their Dealers!Jovan C.
Uhual truck smelled of smoke. And when I returned the office was locked and closed with a note saying "I will be right back" with a number listed that did not work. I banged on the door until someone answered it. Very unprofessional.Stephen L.
I just received a text, 5 days after returning the truck, that I am being charged for fuel and a fuel service fee even though I picked up and returned the truck with a quarter tank of gas. I'm also being charged a cleaning fee even though I returned it cleaner than when I got it. I sent in an appeal, or whatever you call it. If this is not resolved, I will try to never rent another UHaul truck will place negative reviews everywhere I can online. It's just wrong.Jef F.
Your call center employee didn't give me the right information. My rental was one-way, but the employee gave me a return address that didn't accept one-way rentals. This caused me extra time, gas and mileage. The employee at the return address was polite and easygoing.mario C.
Customer did not leave a comment.Charles G.
Make it less confusing. I mean, you're obviously saving money by having only one employee. Typical corporate greed.Jessica D.
Very easy pickup/drop off procedures. Location is managed by a very personable guy eager to help.Raymond C.
Customer did not leave a comment.Rhea M.
Great great great great Great Great great great They had the vehicle I needed it was clean it was convenient I was able to return it The gentleman was very helpful !!Brian S.
Truck was not cleaned out from previous customer.Kenneth O.
Clean the truck and explain all policies specifically ones that would result in me paying a fee if not complied with.muhammad F.
Todd was very rude! When I told him that the tuck I rented was shacking when I reached a certain speed a d I didn't have a horn he replied cl corporate for free SHIT I asked him does he talk to his customers like that he responded with I can say what's I want to! I wasn't looking for any FREE just wanted to be compensated with a percentage off! If this is how people that represent uhaul treat their customers I will.never do business with uhaul again and will definitely tell all my friends and family my experience!Coranella C.
Customer did not leave a comment.SIRAN K.
The equipment I reserved was not in the vehicle so we couldn't use it.MICHAEL B.
Our location was changed on us with no notification from uhaul. We arrived at appointment time to find an hour long wait. After an hour of waiting we are told that our pick up location was moved. No one called either of our numbers provided in our profile. I also prepaid for our rental so I would have expected an easier pick up. We then waited another hour at next location and were told they didn't have our truck! after some checking she found the truck but then completed the paperwork with incorrect truck number. Everything went wrong.Steve K.
Customer did not leave a comment.Sheila W.
While the rental itself and moving day went off without a hitch, this was overall a very frustrating experience due to billing issues and poor communication. After I returned the truck, I received my receipt over email a few hours later and found I was charged for more than 60 miles (I had only driven 5-6 miles--the difference was almost $100). I called immediately, and the guy was super helpful and apologetic: he admitted he had read the odometer on the wrong truck and told me I would get a new bill. I received the new receipt over email the next morning, but a few things were concerning: for one, it said "cash refund" (which was not true), and the refund amount was incorrect. A week passed and no refund at all was applied to my credit card. After waiting a week, I called Namaste every day for the next two weeks to ask why I hadn't received a refund. No one ever picked up the phone. I left several voice messages, until one day the voicemail told me it was full. I eventually had to call UHaul customer service, who were also unable to reach the folks at Namaste. Ultimately, it was the staff at UHaul who made sure that my refund was processed, three weeks after the fact. My refund was still short by about $10, but I'm not going to press the issue any further. If you use this location, definitely demand to have the truck checked and billing completed in person before you leave, because getting someone on the phone here is impossible. I'm honestly not sure if the place is just unorganized/mismanaged or if they were actually trying to swindle me.Bradley D.
Customer did not leave a comment.stacy H.