Customer Reviews for Napa Auto Parts
(U-Haul Neighborhood Dealer)

309 reviews

1203 E 23rd St   Fremont, NE 68025
(Just East of Runza)

(402) 727-6053

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(402) 727-6053

1203 E 23rd St
Fremont, NE 68025
(Just East of Runza)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Truck was dirty and full of trash (food and spilled pop). The gas was left below what was recorded. The box of the truck had melted chocolate in it and muddy footprints on the wall. Very disappointed since we have used uhaul many times in the past and this was by far the most disgusting truck I have seen.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Glenn P 
Rating:
5.0

I received the truck on 3/4 quarters tank of gas. I returned it on a full tank.

Liesl L 
Rating:
3.0

Clean the snow and ice off the trailer before before customer picks up

Steven P 
Rating:
3.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
5.0

For me nothing

Brian D 
Rating:
5.0

Customer did not leave a comment.

Audey P 
Rating:
5.0

Customer did not leave a comment.

Chad Y 
Rating:
5.0

The folks that run the Napa store where I go are extremely friendly. That’s why I keep going back there.

Jeff P 
Rating:
5.0

Customer did not leave a comment.

Martin S 
Rating:
5.0

Nothing

Joe M 
Rating:
5.0

Customer did not leave a comment.

Amanda F 
Rating:
5.0

Nothing, Rich is very professional and its a quick in and out on on my way with a trailer

Brian C 
Rating:
5.0

Keep doing what your doing!

Michael C 
Rating:
5.0

Customer did not leave a comment.

Rhea G 
Rating:
5.0

Customer did not leave a comment.

Deborah W 
Rating:
5.0

Customer did not leave a comment.

Teresa S 
Rating:
5.0

Nothing, was excellent!

Jason G 
Rating:
5.0

Customer did not leave a comment.

Lucinda C 
Rating:
5.0

This local is always the best option in town. Friendly and convenient

Angela S 
Rating:
5.0

Customer did not leave a comment.

Margo K 
Rating:
5.0

Already doing a great job

Randy S 
Rating:
4.0

Customer did not leave a comment.

Noah T 
Rating:
5.0

The location was not open when I dropped off

Dennis G 
Rating:
5.0

Customer did not leave a comment.

Raymond H 
Rating:
5.0

Everything was great! Yhanks

Carl G 
Rating:
5.0

Owner worked with me. Great experience.

Wade U 
Rating:
4.0

Customer did not leave a comment.

Nichole L 
Rating:
4.0

Customer did not leave a comment.

Russell R 
Rating:
5.0

Customer did not leave a comment.

Jerry M 
Rating:
4.0

Customer did not leave a comment.

Keith K 
Rating:
5.0

Customer did not leave a comment.

Debbie G 
Rating:
5.0

Customer did not leave a comment.

Angela M 
Rating:
5.0

Again extremely helpful staff. Even though busy, I spent little time on the drop off.

Terry B 
Rating:
5.0

Everything was very good! I appreciatedit very much!

Trent H 
Rating:
5.0

My comment is not about this location, but the one in West Point Ne. I went to rent a trailer in West Point and they were out! And said they hadn't had any for quite a while. It would be nice to get some trailers stocked in West Point so that I do t have to drive all the way to Fremont to get one... and then have to drive to Fremont to return it. Why have local dealers if they aren't going to have what you need?

Brant A 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

AUSTEN N 
Rating:
5.0

Great experience

Andrew M 
Rating:
4.0

Customer did not leave a comment.

Gregory K 
Rating:
5.0

Customer did not leave a comment.

Austen N 
Rating:
5.0

Customer did not leave a comment.

Jeremy S 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Would recommend this location. Fast check-in and check out. Management is very helpful. Wouldn't go anywhere else.

Angela S 
Rating:
5.0

None

DANIEL A 
Rating:
5.0

good

robert p 
Rating:
5.0

Customer did not leave a comment.

Jared K 
Rating:
5.0

Customer did not leave a comment.

Ron w 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
5.0

Customer did not leave a comment.

Jamie B 
Rating:
5.0

Customer did not leave a comment.

Patrice V 
Rating:
5.0

Customer did not leave a comment.

Tyler S 
Rating:
5.0

Nothing everything was great

Randy S 
Rating:
5.0

Customer did not leave a comment.

Jacob O 
Rating:
4.0

Not the locations fault but hard to pull out the 20 foot truck and trailer

Sean C 
Rating:
1.0

They park the biggest U-Haul in the back can’t maneuver, the truck out I had someone with a CDL trying to do it they can’t even maneuver it out. The location of the U-Haul needs better parking spots for the trucks. And you guys want to know why people hit things I will not be paying it!

Angelina D 
Rating:
5.0

Customer did not leave a comment.

cristian r 
Rating:
4.0

Customer did not leave a comment.

CRAIG S 
Rating:
4.0

Customer did not leave a comment.

tim s 
Rating:
3.0

Nothing but problems and getting charged for things I never received, along with drop off location was in correct so I got charged for miles I didn’t need to drive along with putting file in the rig. Feel free to contact me

Jason W 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

We adjusted our reservation and everyone was very helpful.

Anthony R 
Rating:
5.0

Customer did not leave a comment.

CHAD H 
Rating:
5.0

I specifically called the location at 48th and Vine in Lincoln before pick up for a reservation. I did not look at the email sent to me because I knew where I called. On arrival I found out I was taking to a call center and was scheduled for a pick up at 70th and VanDorn. It took a bit of annoyance to even get the counter person off the chair to check where I was to pick it up. Arriving at 70th and VanDorn they didn't even have anyone to do the contract for pickup and I was turned away. The owner was there who I have known for years and said they couldn't help until morning. calling the call center back I finally talked to a manager who found a trailer part way to my destination that I was able to get even befor the Lincoln locations opened. I wasNOT going to return the unit to Fremont and the NAPA person was able to arrange that. He was amazing and is there for the customer.

Tim E 
Rating:
5.0

Customer did not leave a comment.

Tim H 
Rating:
5.0

The check-in went very smooth, less than 10 minutes to hook up and go. Keep up the good work.

William S 
Rating:
5.0

Service was excellent. The truck worked fine.

JD D 
Rating:
5.0

Awesome customer service. Will be back

Brian D 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

The manager at drop-off store was amazingly awesome. Very clean, quick and ultra professional.

Jeffrey F 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
4.0

I got the truck with under a half of tank of fuel I filled it back up with a half tank at the drop-off spot and was charged addition 75 dollars I took a picture of the milage and the gage

james k 
Rating:
5.0

Very Friendly Staff!!

Angela S 
Rating:
5.0

Customer did not leave a comment.

KENNETH E 
Rating:
5.0

Customer did not leave a comment.

Joy H 
Rating:
5.0

Customer did not leave a comment.

Sierra S 
Rating:
5.0

Customer did not leave a comment.

Kaylee B 
Rating:
5.0

Customer did not leave a comment.

Roy B 
Rating:
5.0

Customer did not leave a comment.

Scott A 
Rating:
3.0

The guy took an extremely long time to inspect and get truck to me. Upon getting truck home discovered that the truck was full of old stained blankets, pillows, boxes and moving blankets. Filled up my entire weekly trash can that made me get double charged for trash service.

Matthew H 
Rating:
4.0

Customer did not leave a comment.

Terry E 
Rating:
4.0

Nuthing eavry thing was fine

Joseph B 
Rating:
4.0

Customer did not leave a comment.

Ruth V 
Rating:
5.0

Customer did not leave a comment.

Tricha S 
Rating:
5.0

Customer did not leave a comment.

Tyler T 
Rating:
5.0

No improvements. Customer service and cost were great!! Definitely will be using you again for our uhaul needs!!!

melissa g 
Rating:
5.0

Customer did not leave a comment.

Randall P 
Rating:
5.0

Truck was ready and checkin and out was quick. I will use them again.

Betsy B 
Rating:
5.0

Customer did not leave a comment.

Chelsie P 
Rating:
5.0

Customer did not leave a comment.

CURTIS G 
Rating:
5.0

Customer did not leave a comment.

RODOLFO D 
Rating:
3.0

Customer did not leave a comment.

Matt W 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
4.0

Customer did not leave a comment.

Michelle M 
Rating:
5.0

Nothing to change. I had a great experience dropping off the truck.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Dennis L 
Rating:
5.0

Customer did not leave a comment.

john r 
Rating:
5.0

Customer did not leave a comment.

Christina B 
No reviews have been submitted for this location.

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