Had major problems returning truck with the Uhaul on line.Michael P.
Customer Reviews for Napa Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.AMBER S.
The service was good, very quick in and out. The trailer was covered in slush and ice and was dirty and wet on the inside. Must have been used during crappy weather and not cleaned up.dustin L.
It was a great experience. Was able to pick up my trailer on time and it worked very wellðŸ‘ðŸ™‚Benjamin F.
The employee was extremely helpful and knowledgeable.David M.
It was not clean and we had truck problems with the fuel line and spent 7 hours at a gas stationMichael M.
Customer did not leave a comment.Brenda S.
Fast and easy pickup. Very friendly. Rich was willing to go the extra mile to make sure I had everything I needed. I highly recommend Rich and his crew at Napa Auto Parts.Ronald H.
Customer did not leave a comment.RODOLFO D.
Customer did not leave a comment.TERRY L B.
Customer did not leave a comment.JEFFREY WADE E.
The people at this location are very nice and helpful, however the dolly that I rented was in rough shape, the passengers side fender bolts were all loose and the fender was rubbing on the tire and all the lighting wires were frayed and exposed, in order to make it the 1300 miles I had to go I had to take the wheel off and tighten the bolts holding the fender on otherwise it would have rubbed on the tire the whole time. Wheel straps were all in rough shape. Dolly needed a lot of work but did get me were I was going.Shawn J.
No concerns, quick and easy. Thank youKayleigh D.
Customer did not leave a comment.JEFFERY H.
Customer did not leave a comment.Makayla H.
The store manager was extremely helpful when I realized I had reserved the wrong size trailer and he went out of his way to make sure I had the correct size trailer on the same day as my reservation. He saved me a great deal of stress with my move. He did an excellent job!!MARJANN GRACE F.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.MITCHELL EUGENE W.
Customer did not leave a comment.Timothy H.
Very good experience. Personnel very very helpful and knowledgeable. They hooked the trailer when I picked it up. They made sure all lights work. They also insisted on unhooking when I returned the trailer. They asked if I had any problems and if my trip went well. They also followed COVID-19 protocol.Richard E.
Were very efficient.HOWARD E V.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.DOUGLAS S.
Customer did not leave a comment.DONALD T.
Quick and friendlyLANNY L F.
Customer did not leave a comment.Brooke M.
Nothing, turning the vehicle in what's a snap and the gentleman that check me out what's greatMike C.
Very friendly n helpful customer serviceChelie B.
Customer did not leave a comment.Donald F.
Customer did not leave a comment.MICHAEL Z.
Tom's 66 rental location is HORRIBLE. THEY HAVE NO CLUE!! The NAPA location in Fremont is wonderful!!JILLENE D.
Customer did not leave a comment.Dustin L.
Customer did not leave a comment.Mitch C.
Customer did not leave a comment.joseph R.
Customer did not leave a comment.Glen H.
Customer did not leave a comment.Teri O.
Customer did not leave a comment.JOHN K.
Customer did not leave a comment.WAYNE S.
Customer did not leave a comment.DARYL J D.
Customer did not leave a comment.LARRY E L.
Customer service was excellent, friendly and helpful. Went out of his was the night before my rental to secure the truck I'd requested!Gale H.
Customer did not leave a comment.Roger G.
Friendly and helpful service. Took care of all that was needed to get me going for my first towing experience. Appreciated helpful advice and personal care received.Bruce S.
Customer did not leave a comment.Jensi C.
Customer did not leave a comment.James S.
Everything went smooth.MICHAEL K.
Customer did not leave a comment.Shirley L.
Customer did not leave a comment.Toby H.
Friendly, in and out without any problemsDavid K.
Customer did not leave a comment.Helen M.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.David B.
Customer did not leave a comment.Jose L.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.Aaron B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Quinn S.
Customer did not leave a comment.Paul C.
After booking my reservation online to go one way from fremont to beatrice and return the truck in beatrice, I showed up at the scheduled time to pick up the truck. Once I was in the store and working on getting everything squared away so I could take the truck, they told me that the truck was an "in town truck" and that I couldn't return the truck in beatrice because they "owned" the truck (even though it had Arizona plates...) so, naturally I was forced to either pay double the gas and mileage or pay a $500 fee to return the truck in beatrice. Nowhere on the website did it say a word about any of this when I was booking my reservation. I also ended up having to keep the truck for an extra day due to blizzard conditions. I could not drive the truck to fremont to return it that day. So, naturally uhaul made me pay for two extra days. I was misled by the website and taken advantage of by uhaul and I will be going to the BBB about this. Uhaul needs to refund me for the extra mileage, gas and two days of rental fees which in total is about $200 which I never should've had to pay for. It's a snakey way to do business and I hope somebody will do something to remedy the situation. DO NOT RENT FROM UHAUL! PATHETIC CUSTOMER SERVICE!Joshua E.
Super easy and helpful. Staff was kind!Kady M.
Awesome service. Polite. Quick and easy!Garrett A.
Customer did not leave a comment.Austin D.
I rented a 5 by 8 trailer for a one way to Beatrice, Ne. It was entered as a local rental. When I turned it in at Mead Lumber in Beatrice they had no record of it. But, a call was made to central dispatch finally and it was resolved without a problem. I waited for over a half hour tho.Clark K.
Customer did not leave a comment.Kathie W.
The outside of the trailer was full of mud.Clark K.
The guy who checked me in, and out, was great. Efficient and helpful. Superb service!GREG L.
Customer did not leave a comment.Traci-Michelle H.
I will look them up again when needed.Matthew A.
Customer did not leave a comment.Lisa L.
Got in the truck and it was dead had to wait almost 5 hours to get it running and actually leave the location. Cut my rental time almost in half. Location never called next business day to discuss or try to make right. Very disappointed overall.Cody G.
This was the most horrible experience I have ever hasx renting. The app wouldn't work. I spent two hours on the phone, was hung up on 9 times. Told, "fuck you" and hung up on. Then I was overcharged for miles I can prove I didn't drive. Horroble... worst ever.Anne C.
Great Service - Very helpful and great assistance with an immediate need.Jeff S.
Dee was supper helpful & patient!!!Requita K.
Customer did not leave a comment.John V.
Customer did not leave a comment.Misael G.
Luke was great.Lynn L.
Customer did not leave a comment.Lawrence N.
It would have been better if we didn't have to drive over an hour to pick up & drop off the truck but people were polite and helpful & getting mileage included was a lifesaverKelly H.
Customer did not leave a comment.Jennifer P.
Rich was phenomenal to work with and went out of his to assist me.Sean P.
Customer did not leave a comment.Tara W.
Alkl above rate in tiop circle,Superior service3.Richard B.
Customer did not leave a comment.Jeff D.
Customer did not leave a comment.Denyse M.
Customer did not leave a comment.Roberto M.
Rich was fantastic. It was my first time getting a uhaul and he patiently answered all my questions and was so kind. He made sure that I was taken care of. He's wonderful!!Brittnay H.
Truck was dirty, both the cab and box. Not complaining since the truck was a bigger upgrade as to the one I reserved. I returned it at least swept out. Rich was great with answering questions I had about future rentals. I would recommend this location to anyone who needs a rental truck.Brian H.
We just dropped it off and put keys in drop box.Angela O.
Had a good experience, friendly personal, would do business with you again. ThanksLonnie S.
Rich the manager went out of his way to get the equipment set up and coordinated for me.Todd K.
Was supposed to meet someone at 10 am and I was a few minutes early, nobody showed up on time.Wesley J.
Customer did not leave a comment.Jerome B.
People very very friendly.Joseph B.
Customer did not leave a comment.Frances M.
Customer did not leave a comment.Gregory G.
Unhappy about having to pick up U-Haul in Fremont when I ordered it in WHoo was never told I would have yo go to Fremont to get one when I ordered it until the day before I picked it upConnie B.
Customer did not leave a comment.kirk C.