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CHRISTOPHER D
Customer Reviews for Napa Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff handled everything for including unhooking the trailer from my vehicle. Very easy drop off!
John VService is always great! Easy process and get you hooked up and moving quick!
Steven KSuch a great experience with the Napa Store in Fremont NE. Process was easy and the were so courtesy so professional
DEBRA HGreat people to work with. Everything went smooth!
TERRY SGreat customer service.
MARTHA RStaff was friendly and helpful.
Jazmin YIt was early in morning. Business was not ready to do our transaction. We waited a short time until their computer was up and running. They were not sure about the dolly if they had a UHaul in their building. Luckily they did. We were going only one way. They didn’t do anything wrong just not ready for us.
JANET SVery good customer service in the Fremont Napa location. I believe the guy’s name was Rich or Rick.
Amber TI was impressed by the owner giving me his cell number if I had a problem because we were experiencing below 0 temperatures and the trucks were not starting right away
ANGELA SWe rented U-Hauls from this business several times this past week. We were delighted with the service and the ease of the rental.
ALLEN BTodo exelente
MARIO SThe door on the trailer was extremely difficult to open (pull out on the canvas handle, push in on center of door, repeat until the door gives up!). The service was excellent, and the support was great. The trailer worked fine except for the door.
ROBERT SRick at Napa allowed me To drop the car hauler as soon as I unloaded my car so it wouldn’t be in the way. Very professional and courteous, would give them 10 🌟’s !!!!!
jeff rWe did a self drop off, didn't talk to anyone. The app return tool worked great.
BRIAN Heverything was fine.
Gladys EHe kept my receipt and when I told him i needed it, he said he'd email it to me. When i was 5 miles out of town, he called and said he couldn't send it.
DONNA RThe lady that helped me was knowledgeable and efficient. She explained all charges and helped me hookup the trailer and disconnect!
Robert HVery professional and helpful
RONALD WVery easy to pickup truck and they even cleaned the windshield for me before I left.
DAVID PThe most helpful folks around. I forgot my hitch and instead of having me purchase one they let me use one of theirs. Class acts!
Christopher GThe vehicle was clean but I felt that it was in need of repair on the front end! It seemed to be wobbly or some thing in the front! Made it hard steer! I was afraid I would be stopped for not being able to control my vehicle! ! I even called and had someone else come and drive the truck back to Fremont from Grand Island for me because I didn’t feel safe in it!
LURIE VThe gentleman that helped me was very courteous and prompt. Reservations were easy and the return process was flawless.
DAWN OVery helpful, however had to wait until after 9:00 because the 8:00 person didn't come in. The gentleman who did help us was terrific. Very helpful and very good people skills.
GREGORY EEveryone was very curious and helpful. Everything went smoothly
Ronald SI was served personally by the owner. Everything was great, service, equipment, all of it
Dennis BEverything was easy, no complaints
Dennis BThe location was perfectly located for me. The agent hooked me and I was on the road in less than 10 minutes. Wow!!! Thank you.
Kelly OEven though they were busy when I picked up the trailer they were very helpful. They made sure it was hooked up correctly and all lights were working. There was some flooding in the lot so I was glad I didn't have to do it myself like I have at other locations.
Brian MThe reserved equipment I initially ordered had a broken tail light and the electrical lighting system did not work. I was required to switch equipment which delayed my relocation by at least a half an hour setting me back on time.
Edward HGreat place to rent Uhaul equipment.
Eric BThe locks on the key boxes need to be lubed. I thought I had the wrong combination but the link was just really stiff. It took me a couple minutes to get it open.
Kirk STruck was dirty and full of trash (food and spilled pop). The gas was left below what was recorded. The box of the truck had melted chocolate in it and muddy footprints on the wall. Very disappointed since we have used uhaul many times in the past and this was by far the most disgusting truck I have seen.
Michael SI received the truck on 3/4 quarters tank of gas. I returned it on a full tank.
Liesl LClean the snow and ice off the trailer before before customer picks up
Steven PFor me nothing
Brian DThe folks that run the Napa store where I go are extremely friendly. That’s why I keep going back there.
Jeff PNothing
Joe MNothing, Rich is very professional and its a quick in and out on on my way with a trailer
Brian CKeep doing what your doing!
Michael CNothing, was excellent!
Jason GThis local is always the best option in town. Friendly and convenient
Angela SAlready doing a great job
Randy SThe location was not open when I dropped off
Dennis GEverything was great! Yhanks
Carl GOwner worked with me. Great experience.
Wade U