Customer Reviews for Napa Auto Parts
(U-Haul Neighborhood Dealer)

185 reviews

1704 Washington St   Blair, NE 68008

(402) 238-2130

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(402) 238-2130

1704 Washington St
Blair, NE 68008

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
1.0

I've tried to reach someone to dispute the charges for my rental. Have not been able to yet. Picked up rental, had flat tire, Napa aired it up said it was good to go. They didn't even check air pressure. I had to go and fill up at my house to appropriate preasure. Got to destination and tire was flat and wouldn't hold air. Spent 2 hours limping trailer to try to get tire fixed. Finally found a uhaul location and the replaced tire. Found second tire had nails and replaced it also. Suggested replacing third as was almost bald but did not. Upon return of trailer I investigated more, one tire had been replaced prior to me renting trailer and trailer showed signs of a tire blow out. As it had black rubber marks all inside of fender well in location of new tire and all along outside of fender edge. Someone please contact me 4028805260

James H. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Zeta P. 
Rating:
4.0

I have rented from U-haul in the past. I would like to in the future, however, if I must surrender my license to be photographed on un-secured devices, I will refuse, and take my business elsewhere. I can't believe that you are so reckless with personal information!

Russ F. 
Rating:
5.0

Customer did not leave a comment.

Vicki S. 
Rating:
5.0

I didn't catch the name of the guy who helped me but he was eager to help me and made the return so stress free. This is a great UHaul place!

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Kristina S. 
Rating:
3.0

Mileage was not gone over with me. I did not look at the mileage before leaving. I think I was charged excessively.

Jensen E. 
Rating:
3.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

WHEELER W. 
Rating:
5.0

Everyone at Napa was extremely helpful and friendly

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

JESSE B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
4.0

Customer did not leave a comment.

vineta K. 
Rating:
3.0

Location was closed and I used unattended checkout. Cannot rate this location.

LARRY F. 
Rating:
3.0

Make the online and call center easier I called n also went on site to check in truck 2 1/2 hrs after I got it and it wouldn't let me check it in Very frustrating

KALYN K. 
Rating:
5.0

Customer did not leave a comment.

Jon N. 
Rating:
5.0

The only problem was that the truck was late. It wasn't the employee's fault, but he didn't offer a discount which would have been nice since we were delayed 2 hours.

Vicki S. 
Rating:
3.0

Customer did not leave a comment.

Stanislaus W. 
Rating:
5.0

The not all the trailer lights worked properly. I had to go 20 miles away to get a different trailer that the lights worked properly on. Napa employees were very helpful thru process. Just disappointed in UHAUL as the original trailer was dropped off to them and was not verified by UHAUL that everything was not working properly.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia U. 
Rating:
5.0

Exceptional customer service

Robert L. 
Rating:
5.0

Nothing, the guys are always great there

LAZARO H. 
Rating:
4.0

Customer did not leave a comment.

marian H. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

The renter knew his job and was very efficient.

JON M. 
Rating:
5.0

Customer did not leave a comment.

ROY G. 
Rating:
5.0

No improvement needed, I was in need of a trailer in the 11th hour of my move and they saved my bacon by making it happen.

Zachary K. 
Rating:
5.0

The worker who helped me was kind and friendly. He also was very professional.

Velvet H. 
Rating:
5.0

Customer did not leave a comment.

Tayler D. 
Rating:
5.0

The guy that rented me the unhaul was professional and knowledgeable! The equipment was clean and well maintained!

Joshua H. 
Rating:
5.0

tight parking area so please ensure rentals are backed in for consumers to easily pull the vehicle out. Mike at the NAPA store was excellent. Great customer service.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

BARRY A. 
Rating:
5.0

Customer did not leave a comment.

Tara W. 
Rating:
5.0

Provide instructions on your website to help you understand what it takes to check a vehicle back in on holidays - i.e. - when no one is at the location. Critical things like you have to have a photo of the mileage and gas. An easy request - but much harder when you lock up and place the key in the drop box and THEN find out you have to take all those close out photos.

Ross C. 
Rating:
5.0

Customer did not leave a comment.

Troy R. 
Rating:
1.0

They overcharged me for a second day and I will not do business with them or I uhaul again unless it is resolved

Jay S. 
Rating:
4.0

The place we dropped off is nice. The guy in charge was nice to us but was berating his staff in front of us- embarrassing for all and not very professional.

Miriam M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Was a great help booking up and taking trailer off. Service was courteous and quick! Would definitely recommend to friends and family!

shawna N. 
Rating:
3.0

Customer did not leave a comment.

Tom S. 
Rating:
1.0

Customer did not leave a comment.

Allisha B. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
1.0

Customer service and just being a good customer friendly business not just about figures and the sales

Jeremy W. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

martha S. 
Rating:
3.0

Lower rental cost

Cindy S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

My disappointment with the drop off was that even though I was on time, we were charged for an extra day. Fortunately, I saw this on my emailed receipt and it was corrected, but I do not feel it was good service. The check in took longer as the owner kept checking into their computer from a remote site and freezing their ability to complete the check in process.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Service was fast, friendly and very helpful at pickup and at drop off.

Randall B. 
Rating:
5.0

Waaay too overpriced for a 6x12 trailer one way to Phoenix.

Thane A. 
Rating:
5.0

They guys here went above and beyond to help me get the trailer i rented unhooked. I really appreciated their willingness to take time to help me

Ross D. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
2.0

Not enough parking and hard to get out with the truck

Gordon H. 
Rating:
4.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer Service was excellent. Friendly and professional. Great to have in a small town where there is not no moving companies locally. They went above and beyond to make sure that we had everything needed for the move. I would recommend and use them again.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

Belinda C. 
Rating:
5.0

Excellent staff.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
4.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

Great customer service, fast drop off and inspection, very welcoming.

Ross C. 
Rating:
4.0

Customer did not leave a comment.

KRIS K. 
Rating:
3.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Need to get more room for equipment storage.

TERRY Y. 
Rating:
5.0

Customer did not leave a comment.

Page A. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Mike T. 
Rating:
3.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

I had requested pick up in Omaha 1 mile from my moving site and it was extremely anoying and difficult to have to drive 30 miles each way to pick up my truck but the Blair staff was very helpful.

James P. 
Rating:
4.0

Customer did not leave a comment.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

patrick J. 
Rating:
4.0

The trailer lights did not work in the beginning but by the end of the 2nd trip they did.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Excellent!!

Peg B. 
Rating:
5.0

The staff was well above average. Very friendly and knowledgeable.

David H. 
Rating:
3.0

Customer did not leave a comment.

ron R. 
Rating:
5.0

Customer did not leave a comment.

Doug P. 
Rating:
5.0

excellant service

David G. 
Rating:
5.0

Customer did not leave a comment.

GORDON P. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Lynn W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Shirleen S. 
Rating:
5.0

Very courteous pick up experience. Truck was clean and ready on time. Drop-off after hours was greatly appreciated. Will definitely come back next time. Thought the price was very fair.

Russ F. 
Rating:
3.0

Drop off was easy

Brandon S. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Fantastic service...... the staff was friendly and helpful and she did a great job getting me checked in and quickly on my way

Scott B. 
No reviews have been submitted for this location.

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