Customer Reviews for Napa of Caldwell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Napa of Caldwell

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Kavon N. on

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John M. on

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I had an appointment for 10:00am on October 4. When I arrived a few minutes before 10:00, I was told that the Napa staff were waiting on two U-Haul guys to arrive. I waited nearly an hour for someone from U-Haul corporate to have the local Napa guy set up the trailer I reserved. As a result of the hour-long delay by U-Haul, I had four family members in Austin whose schedules had to change to help me with the delay in arriving for the furniture move. I expressed my dissatisfaction today to Nathan Booth-Cassy (store manager). He apologized and gave me a $15 credit because of the delay. This is minimal compensation considering the inconvenience and lost time I and my family experienced as a result of Napa/U-Haul's delay.

ALBERT H. on

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T he person was very nice but had problems with the computer.

Lorraine F. on

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Again so helpful and professional. Gotta say they were so helpful correcting an error quickly. Would definitely recommend and praise my experience with these Uhaul businesses.

Joni H. on

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Wayne C. on

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