Customer Reviews for Napa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Napa

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Karissa J. on

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Fast and courteous

Val T. on

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david h. on

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RENE W. on

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michael g. on

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BALEN C. on

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Mark M. on

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ALWAYS LIKE RENTING HERE STAFF IS EXTREMLY FRIENDLY NEVER AN ISSUE WITH THEM!!..GREAT SERVICE AS USUAL

Meighan B. on

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omar v. on

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anthony p. on

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Advise the customer there will be a mileage free. I didn't see it written anywhere. Along with if the location is close for drop off i don't understand why I was charge the mile to get there.

JOE M. on

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Richard C. on

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I reserved a 17 footer and was provided with a 15 footer. Other than that, the reservation went smoothly.

Guadalupe H. on

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ELISELO V. on

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Nicole A. on

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I had an easy drop off.

Craig C. on

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Darren J. on

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RUBEN O. on

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Charles S. on

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Great customer service; easy pick up and drop off; very friendly staff. A really nice experience, I will definitely be back for any future U-haul rental needs. Thank you!

Patricia J. on

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Iris H. on

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Mark M. on

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great customer service..very happy

DOLORES G. on

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They need ti upgrade their computer soft wear in order to facilitate contracts in a timely manner.

JEFFERY B. on

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Hector S. on

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Registration was easy, drop off was even easier! 5 star rating!

Anna D. on

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Mike J. on

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NAOMI P. on

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Nothing everything was good

Jeanette N. on

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This was not the location I selected and was not the location on my contract which I have. I am not sure what happened, but not very happy that I had to go out of my way to drop off the van.

Barbara J. on

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Santos B. on

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John D. on

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Cecil M. on

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STEPHINE S. on

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Lisa Jo M. on

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Tara H. on

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Everyone at this location very helpful and kind! Thank you will do business again!

David L. on

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William J. on

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Carolyn R. on

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Terrin S. on

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Keep up the great work!

Mark M. on

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Michael W. on

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Napa people are very good and helpful thanks again

JEANNE B. on

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Very pleased. Very nice staff.

Cecil M. on

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Christopher B. on

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Kristen B. on

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The people at this location were awesome

ROBBIE M. on

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April S. on

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The man who I talked to when I walked in acted like I was a bother to him. He had no idea what he was doing as far as how to complete the paperwork. I did the online self check-in because I was in a hurry, and it still took 45 minutes. I was very aggravated. Then when I returned the trailer I 2as not giving my deposit back.

Darlene F. on

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Jennifer provided us with a number to contact regarding the issues with the truck, but the person at (210) 731-2805 was not very helpful nor apologetic for the issues.

JIMMY G. on

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No improvement needed, staff was very helpful and made sure everything was taken care of to the best of their ability. Thank you for the great experience

CARLENE J. on

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Closed when we dropped off on Sunday. I called Uhaul and spoke with Barbara who was super helpful and nice. I was having trouble checking out on line through the App and she got me through it. Thanks!

Walter C. on

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James S. on

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The staff was professional, friendly, and were very familiar with the trailer I rented. The service was superior both in person and when making the reservation over the phone.

Darren W. on

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NICK N. on

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Staff new the business well organized

Marcelino M. on

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the place was closed

Joseph C. on

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The customer service at this location was great, nothing to improve there. Prices could be lower but it's great.

Doug c. on

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Very quick and polite. I had just driven 250 miles and then unloaded so needless to say I was very tired. Forgot to refuel truck and they did not make a big deal out of it just let me go fuel the truck and return. Pleasure to deal with.

Mitchel M. on

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Friendly staff, fast service.

Amber W. on

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CRAIG C. on

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JUAN M. on

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Alfa B. on

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Nothing to improve, fast service and kept up with us to make sure we were still set for the pick up time. Awesome service!

Barry B. on

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eric a. on

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Alfa B. on

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SHERYL S. on

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Reynaldo O. on

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michael r. on

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Steven B. on

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Very convenient location and friendly staff. Booking online was a snap! Received a confirmation call within minutes.

JAMES J. on

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Heather T. on

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The experience of using the mobile check in and out was one of the worst experiences ever! I would 100% recommend the location but 100% NOT recommend using the mobile check in and out!!

Timothy S. on

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James C. on

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Customer service was great!

BRENDA M. on

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You need to have more reps available.i had a pick appointment scheduled for August 30th @ 7am i was there before Nappa opened. When the lady at the counter opened i told her i had an appointment to pick up my truck @7am.i was told U-Haul does not open till 8am.Then i was told it would be after 8:30 before anyone cold help me The agent got there around 8:45.i did not have a very good experience with U-Haul today.

JAMES A. on

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Sarah M. on

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The only issue I had was the small truck that I rented didnt have a ramp which isn't disclosed on the web site. I had to leave a few items of mine behind because there wasn't a ramp. If I had known there wasn't one, I would have rented a different size truck. Just a suggestion that y'all disclose that there isn't a ramp on the small trucks.

Scott L. on

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There computer system did not work well.

Amber F. on

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PEGGY T. on

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We rented a truck 3 times recently and all were good experience. I would recommend you to anyone.

Eloisa R. on

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We as a family were afraid and hesitant to leave the dolly that was too big to leave in the front of the big truck. If it was indeed stolen who would have been responsible for it? Uhaul needs to inform the renters on what exactly to do with the extra stuff rented.

Julie M. on

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The guy who took our order didn’t know what he was doing at all. He screwed up the whole order overcharged is on mileage used his personal phone to take pictures of my drivers license and laughed when I asked why my personal information was being put on his personal phone. I spoke with David Olson and he said I was being refunded for the over mileage but that was a lie when I called him back a week later he now says it’s under further investigation. When I called the customer service they told me that he had closed out my complaint last week and said it was resolved. There has been no resolution to my issues and he is a poor excuse for a manager. I will be sure everyone knows about this location and the area manager so they will not use this location. Poor service and even worse customer service. Not a happy customer at all. And everyone needs to know how your company works. Poor poor poor is all I can say about this location. And the area manager is a joke. My whole experience was a joke. Get competent people who can do their job.

Gary W. on

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Betty D. on

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The person that attended me was very courteous and kind very fast and the tending so there is nothing to improve thank you very much

JOHN T. on

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Fred C. on

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Great service.

Matthew D. on

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Bruce K. on

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vicki k. on

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Ralph N. on

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Continue to do what you are.

Vicki R. on

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Everyone was polite and helpful. They got it goin’ on at this location.

Mandy S. on

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Charles E. on

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She was very nice and easy to work with! She did a really good job!

PEGGY T. on

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Mark M. on

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Craig M. on

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Light was not working - he had to transfer a trailer from another location. I overheard him mention to another employee that uhaul had been out to fix it that week. The dealer was awesome!!! Uhaul, not so. I've experienced similar problems from uhaul in the past.

rex m. on

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Staff helpful and friendly!

Edward M. on

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CYNTHIA M. on

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Both customer service ladies were very nice. They answered all my questions over the phone. Then again at store level. Very nice, knowledgeable ladies! Also very patient. Thank you again ladies! One satisfied customer! ??

STEVEN P. on

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Great help, quick service, highly recommend..