Customer Reviews for Napa
(U-Haul Neighborhood Dealer)

386 reviews

663 10th St   Floresville, TX 78114

(830) 393-2546

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 393-2546

663 10th St
Floresville, TX 78114

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

The 26 foot GMC and 5X9 trailer were exactly what I needed to complete my re-location. Check in and out were easy and convenient and the staff was very friendly.

RALPH H. 
Rating:
2.0

I reserved a truck and appliance dolly 3 days in advance and they had no record of it. They had one reserved for another customer for the following day but not for me. They reluctantly allowed us to rent it but only for 12 hours at a price that usually covered 24 hours. Very disappointed with this uhaul experience!

Paula G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Customer did not leave a comment.

DARREN D. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL B. 
Rating:
4.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
3.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Very easy return with great customer service!

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

The only problem we had is the passenger mirror was loose and it was moving aroud allot. It really need to be fixed.

Julian M. 
Rating:
3.0

Customer did not leave a comment.

Joseph D. 
Rating:
3.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
1.0

I would never recommend this specific location to anybody! Scammers!!!

matthew V. 
Rating:
4.0

Work on parking spaces for rentals, maybe label parking spaces so that small and large vehicles are not intermingled making return parking challenging.

andrea J. 
Rating:
5.0

Good customer service!

Lester G. 
Rating:
4.0

Customer did not leave a comment.

Adolph H. 
Rating:
4.0

Glad to know they have a night drop off

PABLO G. 
Rating:
5.0

Customer did not leave a comment.

RON W. 
Rating:
5.0

Customer did not leave a comment.

BRYAN T. 
Rating:
5.0

Good service, thanks!

ISRAEL S. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
2.0

They need to improve on how to rent a truck more efficiently.

Steve G. 
Rating:
3.0

We reserved a larger trailer and at 8:AM on the day we were to pick up the trailer we were called and told they didn't have the trailer we reserved at the Floresville location and asked if we could use a smaller trailer. Since we needed the trailer that day we felt we had no other choice. When we got to the Floresville location at 4: PM there was a trailer the size we reserved there and when we asked they said that it was reserved for someone else. I just find it curious that ours wasn't delivered there. We had ordered it a week before we needed it.

MARGARET R. 
Rating:
4.0

Customer did not leave a comment.

Ronald G. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

ADAM A. 
Rating:
3.0

Very slow service

Catherine G. 
Rating:
3.0

This drop off location to me would have received a better rating if I had not had to wait while the employee trained a new employee on how to check in a retunred truck. They were both getting paid while I was made to wait. My time is just as valuable, if not more valuable than theirs is. I am the paying customer. I was not happy having to wait while they trained. Not right. Overall the experience was ok. I will probably pick a different drop off place the next time I need UHaul.

Margaret B. 
Rating:
5.0

They had the number of pads we needed for moving. They were very friendly.

Sally K. 
Rating:
5.0

I don't know what it would be. Always have a great experience with this location.

ROBERT G. 
Rating:
5.0

Great friendly service.

THERESE P. 
Rating:
5.0

Customer did not leave a comment.

MARTHA J. 
Rating:
5.0

Customer did not leave a comment.

ADAM A. 
Rating:
5.0

Great customer service!

ESTELLE R. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

LAKEISHA T. 
Rating:
5.0

I dropped off after hours so didn't go inside or interact with employees.

MELISSA W. 
Rating:
5.0

I think you all are doing an excellent job already. It was my very first time renting a u hail and I loved that you can easily reserve it online, and go pick it up On a specific day, when I went to Floresville everything went smooth and easy, the things I pre ordered were already in the truck. The gentlemen who helped me was very courteous and helpful. I would highly recommend.

Leticia R. 
Rating:
5.0

Hassle free, quick and easy. Great experience!

Tina W. 
Rating:
3.0

The only problem Was when I returned the trailer it was on a Sunday and the office was closed so I had to return it by my self ( done this many times at many different locations) it was easy until I parked the trader next to another trailer and while doing final walk around was attacked by several wasps and and had multiple stings around 9 -11 from a nest that was in the tree where the trailers were parked under

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
5.0

Customer did not leave a comment.

Shelly B. 
Rating:
4.0

It's a bit cluttered but I had a spot to park the trailer lol. I was pretty much in and out. One of the coworkers came out to help! Thank you very much brother!

Gary M. 
Rating:
5.0

Good people

Raven W. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Staff at U_HAUL center were very courteous and helpful in handling my rental. I will return for my next rental.

DENNIS M. 
Rating:
3.0

Confirm the day before a guaranteed pickup/ I had to drive 5 hours to find out my reserved truck at pickup location was not there at time of pickup

Yolanda G. 
Rating:
5.0

Robert is very helpful & friendly

Sandy C. 
Rating:
3.0

Customer did not leave a comment.

DUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Luciano Z. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Overall very good and very helpful .

Willie R. 
Rating:
4.0

Customer did not leave a comment.

Kristine B. 
Rating:
5.0

Customer did not leave a comment.

Maggie T. 
Rating:
5.0

Customer did not leave a comment.

rANDY R. 
Rating:
3.0

Just more staff. It is a NAPA and UHaul dealership so sometimes there is a line to rent the vehicle.

JOHN T. 
Rating:
5.0

Awesome

JERRY F. 
Rating:
4.0

Customer did not leave a comment.

Clint M. 
Rating:
5.0

Good service.

Daniel S. 
Rating:
1.0

Horrible customer service at pick up/return location in Floresville, Tx. Billing/fees not fully disclosed. Took forever, employees not well trained.

SCOTT S. 
Rating:
5.0

Great customer service and very friendly.

Cesar C. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Excellent service

Abel H. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE G. 
Rating:
5.0

Excellent service

ABEL H. 
Rating:
5.0

Customer did not leave a comment.

Marisol M. 
Rating:
4.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

In and out with absolutely no hassles

Michael S. 
Rating:
2.0

Upgrade your trucks. This one was missing door handles, it stank, it looked and acted very old. The ramp would not return to its position unless you got a running start. I also did not receive a dolly and was still charged for it. Not great management of the trucks.

BRYAN M. 
Rating:
5.0

Roberto and Norma were extremely pleasant to work with. Would definitely go back!!!

Vladimir L. 
Rating:
5.0

Great customer service!

Tony M. 
Rating:
3.0

Customer did not leave a comment.

Joe W. 
Rating:
5.0

The new, younger guy and his senior experienced supervisor quickly processed our reservation and hooked to the trailer to the truck. Though our initial 20' reservation/ request was changed to a 15' truck and a 5X8 trailer, with compensation, the combination worked well for us on this one-way move. After hours turn in using my cell phone was not possible on Saturday night due to technical issues, but all was good when I checked in with the u-haul office on Monday morning.

RICK T. 
Rating:
5.0

Easy to work with, friendly, personal, and professional.

Rick T. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
1.0

First of all, you could probably have the equipment at the pickup location at the time that the reservation is made. A representative from U-Haul contacted me on the day that I was supposed to pick it up and then had to wait 3 hours to get a bigger truck that required more fuel! I returned the truck a day early and with a half a tank of fuel and was not credited!

TODD O. 
Rating:
5.0

Customer did not leave a comment.

IRBY VERNON JR M. 
Rating:
5.0

THe person who received us was very friendly and helpfull to finish our journey with you thank you

ISRAEL VALADEZ R. 
Rating:
5.0

Customer did not leave a comment.

ALLAN R. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

BENITO G. 
Rating:
5.0

I checked in online but when I went to the store, I had to give them a credit card, again

Winston S. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

donna R. 
Rating:
5.0

Customer did not leave a comment.

LAMAR C. 
Rating:
5.0

Had a good experience dropping off trailer greeted by Lana and was taken care of promptly. The rest of the staff was courteous and talkative.

ROBERTO JR S. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

MARTINS O. 
Rating:
5.0

Customer did not leave a comment.

lydia B. 
No reviews have been submitted for this location.

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