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ROBERT M
Customer Reviews for Napa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The girl was nice, the guy was an idiot
CHARLES NI rented on line to have it Thanksgiving Day. The customer service of the online people was outstanding
Penny CThe young lady that checked us out at Napa helped a great deal. Understood my situation outstanding asset to U-Haul and thank you to Napa.
ERNEST SService went well, however, it was the third provider we tried to contact, as the first two didn’t answer their phones
CURTIS PEvery thing was good n affordable n it gave us good timing in returning the uhaul
ANDREA FI mapped out mileage to and from and unfortunately I didn’t check mileage starting and when we returned on Saturday evening the invoice had 76 miles which I think was not correct but it is what it is my mistake for not taking down mileage Guy at counter was like a doorknob didn’t even greet us was eating his breakfast taco just put it down I had reserved on Friday with a lady she was very nice
LIDIA EEverything went well I was very pleased ☺️
DANIEL RI pulled up, parked the trailer, unhooked, and went in. He asked for my phone number and that was it. Done, quick and simple. No problems! I love it!
MARK EDecrease milage rate, in the countryside nothing is close.
Andrea JThe CSR was very unfriendly. He looked @ me confused when I walked inside & approached him @ the counter. I kindly said “hello, I have a truck to Pick up …. @ which point I handed him My DL to verify my info. I returned the truck that evening when they were closed. I used my App to return the equipment & check it in. And as of 5 pm on Friday - I still had not received a confirmation email from UHaul indicating my return was accepted & satisfactory so I initiated a chat with an online CSR & she was able to process my deposit for me & I finally got it back to my debit card a little after midnight on Sunday morning so that was a little frustrating that the CSR @ that location didn’t have the consideration to do that upon arrival Friday.
Tiffany MHrs are dictated by location. Other than that its fine.
ANTONIO GNothing! Everything went smooth!
Leonardo Spretty much everything went right so I don't know what else to submit
David PMobile drop-off was difficult and frustrating. I had to go through the steps 3 times to get information uploaded. I spent close to an hour to use the app. Please fix!
JOHN TExcellent customer service from this location.
ANTONIO PVery friendly and professional staff. Extremely helpful made picking up and dropping off a truly easy process.
DIANA GThe flooring was in poor condition and unlevel. It seemed someone had overloaded the trailer at some point causing dips and dents in the flooring. Additionally, the inside of the trailer was extremely dirty and had to be cleaned before use.
Chad MOut of the five locations that I had to go to this was the only one that was helpful. Other than that the whole U-Haul experience was hell!!
Mary MEveryone was helpful considering the electrical problems we had with the trucks instrument cluster. Scary trip but everything worked out. Major concern...PLEASE paint the wheel hubs inside the box a bright red so they are easily noticeable as they are safety trip habits
Virginia MMy drop off was after hours so the rating is less about the location than the drop off experience total. The drop box was not intuitive. I called customer support who then transferred me to the return - where I was on hold forever and never spoke to a rep. During my hold I downloaded the u-haul app and tried the return process three times. Each time the app crashed at a different part of the process and I had to start from the beginning. The last crash happened after getting near the end so I just gave up and put the key and contract in the box and left. After a long day of moving that is the last thing I wanted to deal with.
Randy IAll was well done!
marvin jContinue prior service.
james hCan’t think of anything…
TIMOTHY BHave the correct size of the trailers listed so customers know how much space they really have within the trailers.
Austin HI was charged for 2 days. I returned the trailer the evening of day 1. Called the next morning to let staff know. Yet I was still charged for 2 days
john eOpen on a holiday... who'd have think it!?!
Russell GMake sure equipment is in good working order
Ernesto FThe turn-in process was super quick and easy! I would recommend Napa in Floresville if you need to rent and/or turn in for U-Haul.
Larry RNothing
KERRY JLube the rear door
Richard LNa
Alfredo MI was charged wrong drop off location cause the guy didn’t check in my UHaul, I’m still waiting on a call from the local manager.
michael zThe rep I worked with was kind, patient, and professional- it was a five-star experience!
Benjamin YFriendly staff….had me in and out in a flash!
Mark OMake the prices cheaper. No reason a 6x12 trailer should cost $315 to rent.
DWIGHT DThey did a great job. I will use a lot more
george tI guess I didn't look close enough when I was reserving the 6' x 12' trailer and when I discovered that the entrance to it was more like 5' wide I was at a loss for words. Did anyone consider that someone renting a 6' wide trailer might need the have a 6' entrance to the trailer? It would be nice to have the option of renting one with the full 6' width available. Aside from that, the trailer towed very well and was heavy duty. I sold the trailer I owned and opted to just use U-Haul for my trailer needs instead of taking up space in my yard with a trailer.
Carl ATruck was not clean inside and not full of gas.
Peter DTruck shook in the front end between 45 to 60 mph and pulled to the right! Very uncomfortable to drive! That truck should not be on the road
GORDON RNone just just do a great job
OSCAR OVery professional, everything was ready to go when I showed up. No issues.
C MNo feedback.
Carlos JFriendly customer service and the store was very clean and orderly.
Gil DPerfect experience.
Ellison EGr8 friendly people!!!
JOSE GI've rented from this location several times and will continue to use them for my lical needs. They were very patient while I was trying to straighten out billing issues with the other location
Charles SThe staff was friendly and handled the turnover in a professional manner. Day and night from the pick up. I’m so impressed with this location!
RODOLFO RTreated like FAMILY
ELOY CThe customer service representative was very helpful and made the process very easy.
Brian M!the guy in the morning was outside when we got there. no hello, good morning, nothing. he was efficient and hooked up the trailer. no thank you and walked back to store. the afternoon guy wanted me to to unhook the trailer myself. My grandson was with me and the guy stood there and gave him instructions. He didn't want to bend over. he was unfriendly, appeared to be annoyed at us, and just turned around and walked back to store, no thank you, no have a nice day. The store on WW White was great thin store NO.
mary eThey make it quick and easy both checking out and checking in. Nice people.
Sherrell PAwesome staff at this location...
TIMOTHY BI rented a 15' truck and auto transport carrier. I returned the auto transport carrier with no problems. The staff at the drop-off location was very helpful. I informed the staff I would return in about 2 hours to return the truck (I still had 2 days left to return the truck). When I went to drop off the truck about 3 hours after dropping off the auto transport, I called the U-Haul 1-800- number to inform U-Haul that I was on site to return the truck. The U-Haul agent informed me that I cannot drop off the truck at this particular location because they were not accepting trucks and by returning it to this location I would incur an additional fee. I asked the agent (Anthony) to please waive the fee, but he stated he couldn't do that since I had requested another drop off location. I told him I had requested this particular location when I rented the truck. Anthony stated I could talk to the U-Haul location where I rented the truck and speak to them. I declined and asked to speak to agent's supervisor. I was promptly told "she" was not available. I then asked to speak to her supervisor but was told there was no one else available to talk to and that he was a "Reservation Agent" and was the only that could assist me. I then asked again if he could waive the additional fee because I was not going to drop the truck off at another location. The agent promptly responded with a "No". If U-Haul is trying to distribute their fleet around my town then good on them but I'm not doing it for them nor was I willing to pay an additional fee for dropping it off at my preferred location. I selected this particular location in my town because it's convenient for me. Anyway, this whole process seemed useless so I ended the conversation and went in the store. The gentlemen that assisted me in the store told me he can accept the truck and wasn't sure why I was told otherwise. U-Haul states all calls are recorded--the call between me and U-Haul needs to be reviewed to fix your process. In fact I find it a bit ironic that I'm trying to explain the drop off location and this survey shows my preferred drop off location. As a retired military member, I have rented U-Haul equipment for over 35 years. The equipment has gotten better over the years but the service has eroded. There are some U-Haul personnel that embody good customer service, however for the most part, other employees treat customer service as a burden. In the future I honestly doubt I will consider U-Haul for my moving needs.
Kenneth KSorry to say we had never been inside this store and we live in Floresville. Amazed the store looked very clean & organized! Roberto went out of his way to assist us!
Lynda G