Customer Reviews for Napa
(U-Haul Neighborhood Dealer)

456 reviews

663 10th St   Floresville, TX 78114

(830) 393-2546

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(830) 393-2546

663 10th St
Floresville, TX 78114

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–4 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Truck was worn out and felt like it was going to fall apart

Steve L. 
Rating:
5.0

I'm not sure about your dual axle car hauler. The hitch disconnected from my ball while I was loading the vehicle and popped up and damaged my tailgate and bumper. The location said that your company does not warranty the damage so the manager offered to cover the repair.

tIm W. 
Rating:
4.0

Customer did not leave a comment.

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

The people that works there are very nice

Christie H. 
Rating:
3.0

I did a mobile drop off and didn't agree with the price and expected an email, text or something through the website. To discuss the issue and nothing. So I declined extra payment and someone went and charged the bank account anyway.

Ronald S. 
Rating:
5.0

So much better than the shell I went to in la vernia which was horrible! Floresville Napa very professional and efficient la vernia needed to run convenient store more than u haul location

William S. 
Rating:
5.0

Nothing, excellent customer service! Thank you!!!

vincent G. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

They have the best variety to choose from and are very pleasant to deal with.

holli S. 
Rating:
2.0

This location does not take cash for rentals. Apparently having integrity doesn't mean anything anymore. I'm not sure if it was one or multiple people but I guess that's all it takes to ruin it for everybody. Cash is legal tender and should be accepted at all locations regardless of how the business feels whether it be a corporate or franchise policy.

kevin S. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Inside of the cab very dirty. Windshield had caked on grime on the inside that made it very difficult to see out, especially at night. This is definitely the dirtiest truck I have rented from uhaul. I will continue to rent from uhaul in the future. Please ensure vehicles are clean prior to renting them out

Reggie H. 
Rating:
3.0

Customer did not leave a comment.

Elias T. 
Rating:
5.0

Customer did not leave a comment.

Dixie H. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H. 
Rating:
3.0

Everything was alright except the A/C kept turning off and driving in August is very hot. Also I thought the box trucks were suppose to have a dolly to help with and it didn't. Thats the whole purpose of renting, is because you don't have it. That's just what I thought.

cindy C. 
Rating:
5.0

Customer did not leave a comment.

KYLE L. 
Rating:
4.0

Customer did not leave a comment.

Carson M. 
Rating:
2.0

THE AC IN MY UHAUL DIDNT WORK AT ALL AND WHEN I WAS PICKING UP THE UHAUL I ORDERED A DOLLY AND THEY TOLD ME THEY DIDNT HAVE ANY BUT THERE WAS A FEW TO THE SIDE OF THE REGISTER I WILL NEVER GO BACK TO THAT PLACE AGAIN

Ashley K. 
Rating:
2.0

The 26 foot truck I rented had 175,000 miles on it. The transmission had problems changing gears and the front end had problems. Could not drive over 60 mph because the ball joints were so bad on the truck. Needed the truck to go about 400 miles. Barely made it back. Told the worker when I returned it but was still charged full price and was told not to use mobile pickup to get a better truck. What????

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Everything went well from pick up to drop off. The employee who helped me was very friendly and helpful.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Hector P. 
Rating:
3.0

I requested and paid for a dolly and the location did not have any available.

Andrea R. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Clint M. 
Rating:
5.0

The contact person was very helpful and friendly.

irma B. 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
3.0

Customer did not leave a comment.

Albert R. 
Rating:
3.0

Our trailer door would not close after we got it loaded. If there was an issue with this, they should not have rented it to us.

Gina B. 
Rating:
3.0

Better Directions online to find the dropoff point, in the darkness there is no signage and we walked around looking for it. The website just has a stock image of what it looks like, not where you can find the box.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

ADAM A. 
Rating:
5.0

the man that checked us in was very friendly and made the experience fun.

Heather V. 
Rating:
4.0

I was told over the phone and when I picked up the truck that I would be paying .79 cents per mile used. I did not look at the part on the paper that had the amount per mile until I received final statement. I returned on Sunday when Napa was closed. I was charged .99 cents per mile

LINDA F. 
Rating:
5.0

Great customer service. No improvements!

Veronica S. 
Rating:
5.0

No important. Great customer service!

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

ADAM A. 
Rating:
3.0

Customer did not leave a comment.

Douglas G. 
Rating:
1.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

The folks were friendly, knowledgeable, and very helpful.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Penelope S. 
Rating:
5.0

Customer did not leave a comment.

Johnny A. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
5.0

It all went great

Braxton M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
3.0

Lug nuts on trailer were loose enough where the tire could of came off and the light wires had a bad connection

Krystal U. 
Rating:
3.0

Customer did not leave a comment.

Jesse B. 
Rating:
3.0

The parking is too dark at night to take pictures

Hector G. 
Rating:
2.0

Went to pick up trailer that I reserved for that day they had rented out rented before never no problem why this happened dont know not right it was ok just disappointed

EDWARD O. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
4.0

Nothing, gentlemen helping us was professional, friendly and very knowledgeable about the process which helped us get on our way quickly. Two thumbs up!!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Nothing

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

JULIAN P. 
Rating:
3.0

I returned the trailer after hours. It was very hard to lift the tounge of the trailer off the ball hitch. I had to find someone across the street to help me lift it off.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Dale G. 
Rating:
4.0

No comments

CLINTON S. 
Rating:
1.0

Could clean the truck. Make sure the mechanical condition of the truck is better. We had to jump it off the morning of the move because the battery was dead. Also had annoying exhaust leak. Something is wrong with the front end suspension. And there was a hole in the front of the box. Thank goodness it didn't rain. But it was cheap and ran well once we got rolling.

Galen F. 
Rating:
5.0

Young guy who assisted us was extremely professional. He was very informative, helpful and just a personable guy.

Ascension R. 
Rating:
5.0

Fast, friendly, courteous service :)

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

The 26 foot GMC and 5X9 trailer were exactly what I needed to complete my re-location. Check in and out were easy and convenient and the staff was very friendly.

RALPH H. 
Rating:
2.0

I reserved a truck and appliance dolly 3 days in advance and they had no record of it. They had one reserved for another customer for the following day but not for me. They reluctantly allowed us to rent it but only for 12 hours at a price that usually covered 24 hours. Very disappointed with this uhaul experience!

Paula G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Customer did not leave a comment.

DARREN D. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL B. 
Rating:
4.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
3.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Very easy return with great customer service!

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

The only problem we had is the passenger mirror was loose and it was moving aroud allot. It really need to be fixed.

Julian M. 
Rating:
3.0

Customer did not leave a comment.

Joseph D. 
Rating:
3.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

JERRY W. 
Rating:
1.0

I would never recommend this specific location to anybody! Scammers!!!

matthew V. 
Rating:
4.0

Work on parking spaces for rentals, maybe label parking spaces so that small and large vehicles are not intermingled making return parking challenging.

andrea J. 
Rating:
5.0

Good customer service!

Lester G. 
Rating:
4.0

Customer did not leave a comment.

Adolph H. 
Rating:
4.0

Glad to know they have a night drop off

PABLO G. 
Rating:
5.0

Customer did not leave a comment.

RON W. 
Rating:
5.0

Customer did not leave a comment.

BRYAN T. 
Rating:
5.0

Good service, thanks!

ISRAEL S. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
2.0

They need to improve on how to rent a truck more efficiently.

Steve G. 
Rating:
3.0

We reserved a larger trailer and at 8:AM on the day we were to pick up the trailer we were called and told they didn't have the trailer we reserved at the Floresville location and asked if we could use a smaller trailer. Since we needed the trailer that day we felt we had no other choice. When we got to the Floresville location at 4: PM there was a trailer the size we reserved there and when we asked they said that it was reserved for someone else. I just find it curious that ours wasn't delivered there. We had ordered it a week before we needed it.

MARGARET R. 
Rating:
4.0

Customer did not leave a comment.

Ronald G. 
No reviews have been submitted for this location.

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