Customer did not leave a comment.Tim G.
Customer Reviews for NaperValue Cleaners
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location has no problem at all, what has the problem is corporate U-haul!. Every time I tried to book in this location (despite that there are no bookings and the Van is free) someone from U-haul will call me to move my booking somewhere else. a couple of months ago they asked me to move to Aurora which cost me 100 USD extra (15 miles away) to pick up and return a 19.99 Van Rental!! and at the end they cancel my reservation loosing a hotel booking for 189.00 USD!! This time they tried to do the same as I was expecting it, but I was ready recording their phone call. They asked me to move the reservation a day earlier when there was no other booking for the Van through the weekend up till now Wednesday since last Saturday. I live very nearby and the owner of the shop confirmed that the Van hasn't moved since returned it. I strongly believe that they are trying their best to remove the business of the Van from that small dry clean shop and move the money where their managers wanted to fulfill their corporate KPI's screwing the customers at their own will.!!!Mijail B.
I had reserved a dolly but one wasn't available and I was not notified until I arrive to pick up the vehicle. On the other hand, I returned the vehicle but had forgotten to pick up something and the pickup location allowed me to take the van again for the quick run. That act was much appreciated.John L.
Having a more clear pick up with the person at location. Otherwise great!Laura L.
Very friendly customer service, the van was not too bad, maybe the renters before me was eating inside and left a sticky residue inside the cup holders and just a little on the dash board. Newer van in great shape. I would definitely rent from them again.Audrey D.
The interface on my phone needs improvement. There was a glitch at pickup that meant I had to phone and then email U-Haul. When returning the van, I followed the instructions to park the van, notify the people and drop the keys in the drop box. THEN, I was taken through additional steps that required the keys I had already put in the drop box.John F.
He overcharged me $10 for coverage when I told him I was covered by my own insurance. I left a message No response. I didn't think Uhaul would do this !!! Also he had No items, no furniture covers nothing!!!Debra B.
They â€œaccidentallyâ€ didn't mark my return even though I received a drop off confirmation. I got charged an extra 972 for keeping the truck 16 extra days, I didn't. Huge mess how can you make a mistake like that?ashley C.
Customer did not leave a comment.Steven G.