The drop off orange box was locked. No one to knows the code
Michelle D
Customer Reviews for National City Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was unorganized They did not do an inspection for cleanliness or damage They did not provide form to confirm millage and gas Did not check in vehicle until next day Told me that my request for inspections, paperwork and documentation was me being difficult
Gaetano GRoger was there when we parked the truck and was very helpful to get the rental truck checked in. Very efficient! Use this location if you can to avoid lines. And the convenience store on Site was great to get a few cokes for the drive home. Thanks! Julie
JULIE BThe owner was incredibly nice to work with and I will be renting from him for future needs.
Todd LTruck was actually dirty and needed a balance. Would shake if I drove over 55mph on the freeway. The driver door you had to literally slam to close shut. Not good.
ISELA OEmployee was higher than cloud 9. Prostitutes everywhere. Not recommended as a good location for u haul.
NOAH HCustomer service was excellent
MILTON HI am a frequent customer. and every time I rent a truck it is my first option. Excellent attention, I give it 5 stars
GERMAN SThe representative was polite and courteous! Will be back again when the time is right. Thanks again.
RODERICK AMan that helped me was kind and quick. Made it an easy transaction. Great experience I would definitely go there again and would refer a friend.
Mariya TThe old men told me to unhook the equipment and leave it there- which I did do I told him to check the equipment and made him signed for the pads and the trailer was returned
ADAN NThere was a mix up about the truck I reserved. I did not take the truck; I cancelled reservation. It was assigned to another person with my information.
SEAN LBefore hours pickup in a sketchy area of town with homeless around. Would have preferred better, but it was ok.
Steven HGreat fast and easy service
JOSE ATrailer was easy to use. Very helpful when renting the y and returning it
ABRAM CDont change a thing. Nice attendntwas great as t by
Joe CThe guy who helped us was great!
JAMES RCheck in was seamless. Thank you.
Ryan KBe more organized and have reliable reservation processes.
Lance SThe owner was above and beyond helpful.
Vicki MCheck the trucks batteries first. Have better customer service.
SERGIO HEasy and quick rental and return.
Lynda ROnly problem I had was someone was telling me To sign in and confirm my pickup date was 07/02 At 10:00Am. If this was from U-Haul, it as very Stressful to be told pickup date was moved from 06/29. I think Sierra set matters straight.Thanks.
Chester DAwesome staff very helpful and professional. Will definitely do business with them again.
ONE TSo happy.
Roberto CInclude broomstick
jesus oTruck was beat up, missing a gas cap and leaking fuel.
Sebastian CManager of this location was extremely friendly, helpful, and kind. 10/10
Jesse DSatisfied with the U-Haul fast friendly easy to pick up easy to return and helpful
ALFONSO RGood service always
Ruben LUhal messed up my reservation but the guys here did everything to make it right!
Caleb SExcellent transaction, the gentleman assisting me was extremely helpful getting me checked in.
Jeffrey CThe vehicle was filthy. Paperwork showed the fuel level higher than it actually was.
STEVEN BYouafe it so ease that I do not know what else to add
JUAN AI’ve used U-haul many times, and every single time something goes wrong. Either the equipment I order is unavailable, the customer service is horrific, or I’m over charged. However this time I had a very very positive experience and that was due to the help of Caesar Hinojosa. He was so kind and so helpful that I felt like my business was truly valued. He went above and beyond and ensuring I was taken care of throughout my rental. Please give this guy a raise. Thank you Caesar!
David TRoger was great, super nice and helpful , truck was clean and ready , will rent here again!
ALEX ZTires are bald. Trucks need to be maintained so they are not a hazard on the road. Uhaul needs to evaluators out to all these facilities to check their trucks.
Joshua OEquipment was clean and staff is super helpful! But that car trailer vibrates like crazy above 50mph making the trip very uneasy! I've rented other uhaul trailers and they towed smooth! But not this one! Tires where new! But tow hitch base seems way loose and worn-out! No accidents, thankfully but made it for a very slow and uneasy trip!
rafael lVery friendly and helpful. They close at 7pm I showed up at 6:58 and the gentleman still helped me.
Brittany RRonny and Roger are the owners of this location and I will drive past several other U-Haul pickups just for their customer service alone. I am a returning customer and I could never imagine going elsewhere for a U-Haul rental. They are always so kind, helpful and very responsive. I had to make changes to my pick-up hours and Ronny helped me out to ensure it was done properly. I recommend this place 100%
Helen RAlthough there were bottles of water left in the vehicle when I picked it up. There were no other issues.
Willie M5 stars *****
German SVery odd location drop off. Was easy but sketchy
stefanie bGreat dude who gave me my stuff, and handled everything very well. Just a bad area, felt sketchy.
David MI would rate this question with a ? recommend because it's close to a military base!!!!
joni oSon muy atentos y muy respetuoso son muy profecionales son exelentes.
Maria MThey are very gd people and gd prize
Abukar AGreat service and when we could not return the truck in time, it was no big deal to get another day extension on our rental with no penalty other than another days rental.
Adam CI had to pick up the truck at a different location which was already and inconvenience. When I got to the location, they did not have the key for the truck I reserved. I ended up getting a smaller truck which was an inconvenience since not everything fit in it. When I brought the truck back, i was charged for 25 miles when I only used 19. The gentleman at the location was aware of the mileage and said he would fix it on the paperwork before I was charged. He never did and I was charged for a 26 foot truck and 10 miles over what was used. I ended up taking a 20 foot truck. I am not very satisfied.
Arturo GThe people that helped me excelled. They helped me through my most distressful moments. I could not have asked for better because this was the most attentive and helpful crew I have ever had the pleasure of working with. Thank you so much!
Mickie AEasy and convenient and excellent service
JORGE VExcellent service
JuanAlberto BExtremely professional service. All questions were answered and the feedback was very helpful.
Thomas LSuper convenient thank you for a great experience
Pauline GYou did great with what I needed.
Wanda WNational city rentals were friendly, kind and accommodating. I will gladly recommend them to others
Patricia OThe guys at National City Rentals are amazing. I’ll definitely come back again. Thank you so much.
INTERIORS BGreat customer service. In and out quickly for both pickup and drop off for the trailer. Convenient location close to I-5. Highly recommend this place.
JOHN M