Customer Reviews for National Truck & Equipment
(U-Haul Neighborhood Dealer)

530 reviews

455 Lebanon Rd   Crittenden, KY 41030

(859) 903-0336

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 5/30/2022: 9:00 am - 12:00 pm

Services at this Location:

Contact Us

(859) 903-0336

455 Lebanon Rd
Crittenden, KY 41030

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 5/30/2022: 9:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Good service &equipment

ROY C. 
Rating:
5.0

Very good to work with! Had truck and trailer hooked up and ready to roll before I arrived.

Ted T. 
Rating:
4.0

I'd say for the most part the process went well and I was able to secure a rental on short notice. I recommend making sure all the lights and tire pressure is checked prior to renting out vehicles.

Samir M. 
Rating:
2.0

Several things...1)maintain your trucks a little better the truck I had ran terrible the passenger mirror was broke so the wind kept blowing it in which caused me to almost have a very bad wreck on expressway. 2) Have a drop off service for your customers, I moved to Georgetown and could not drop truck off in Georgetown or even Williamstown I was told I had to bring it to Crittenden, 60 miles out of my way. To me that's a scam to get more money. 3) Care about your customers more, this is a business that by chance not skill was put in a good location which allows them to make alot of money which you can tell I call the owner to tell him the truck is running bad and I'm close to be broke down on expressway he tells me to "Go on a website to get help with roadside assistance". I would not recommend this place to anyone

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
3.0

Not this place, they were great. Issue was having a reservation at another location 25 miles away, get there and told they didn't have the trailer, on a guaranteed reservation.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
5.0

Not much to improve on, most friendly staff I've ever dealt with at a uhaul facility. They went out of their way to help me an to accommodate my needs. I will DEFINITELY be back to give them my business even if it means I have to drive a couple extra miles. I would give more than 5 stars if possible.

BLAKE D. 
Rating:
5.0

National Truck and Equipment was the best! They made the stressful experience of moving much easier with their kind and efficient service!

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Rodney V. 
Rating:
5.0

Customer service was the GREATEST. LOVE THAT DUDE FOR REAL.

DEBBIE R. 
Rating:
5.0

Cleanest and friendliest U-Haul I've ever used. Had an amazing experience here.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

TARJIT B. 
Rating:
5.0

Larger area for parking vehicles.

Maryann P. 
Rating:
5.0

Kevin was amazing! He went above and beyond to make me happy! I'll definitely use this location again! Friendly, professional and efficient!

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Joni W. 
Rating:
5.0

We will use the location from now on and will never use erlanger,ky ever again!

Derek S. 
Rating:
5.0

The people are so nice and very accommodating. The trucks are spotless! I had a great experience!

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Delia O. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

No improvement necessary.

Randall B. 
Rating:
5.0

Extremely nice and helpful!!

James Z. 
Rating:
5.0

Keep up the good work :-)

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
3.0

Customer did not leave a comment.

Billy M. 
Rating:
5.0

I had a lot of bad experiences at other U-Haul locations. But the office in Crittenden Kentucky really has their act together. Really good customer service and they are genuinely concerned that you get everything you need. This location is the main reason I still do business with U-Haul

Joshua B. 
Rating:
4.0

The lot is a little tight with one entrance but it's very manageable. Friendly staff and awesome owners.

Andrew G. 
Rating:
2.0

You can not put a trailer in front of building with a larger truck without backing through the entire property . Very inconvenient. And there are no Jack's on trailers. How is someone that has a problem lifting like a small woman or man going to maneuver a trailer ? They have way to much tongue weight.

Paul C. 
Rating:
5.0

The Employees that waited on me was very friendly! She was very polite and explained everything to me and loved the experience with haul would highly recommend! The vehicle was clean and warmed up which was great since it was 18 degrees outside! Great and friendly service!

Gwendolyn M. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

Very pleasant experience. Friendly and clean!

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
3.0

The lot is way too small for all the equipment they have. It was very difficult to return equipment.

Stacy W. 
Rating:
5.0

Highly recommend. Excellent customer service. Would definitely rent from them again.

Rebecca T. 
Rating:
5.0

Customer did not leave a comment.

harry H. 
Rating:
5.0

Just continue offering the excellent service Ive always received from this location.

Patricia S. 
Rating:
5.0

Tried to reserve online but it would not let me. Tried to call to reserve and went to voicemail and said it was not set up.

Bradley C. 
Rating:
5.0

Everything was first class

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Even though I already checked in online I got a call from uhaul telling they were changing my pickup location to 25 miles away from the original pickup. I questioned how this could happen when I already checked in, and of course I got an "I don't know" which was totallyl unacceptable. Kevin reached out to me and said not to worry that he'd take care of me. On a scale of 1-10 Kevin's location in Crittenden KY rates a 20. Kevin and his family were very very helpful in renting and picking up the truck. Kudos to Kevin!!!!

Dominic D. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

They over charged me....when i brought the vehicle back clean and in good shape the way i got it i never got my money back on the truck so no im gonna tell everyone i know not to go there...

GREG N. 
Rating:
5.0

Very friendly with outstanding service!

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Everything was great keep up the good work

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Connie was a pleasure to work with!

susan L. 
Rating:
5.0

Customer did not leave a comment.

Ralph L. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Lori G. 
Rating:
5.0

Great people to deal with, I always rent from this location.

DOUG I. 
Rating:
5.0

Kevin was friendly and very professional. He explained the contract in detail. The truck and the cab was clean. We would gladly recommended and use his services again.

carla W. 
Rating:
5.0

Staff were excellent to work with

Ashley W. 
Rating:
5.0

Always amazing service !! Even after they are closed the service is still great ..

Aritha W. 
Rating:
5.0

Excellent service as always !! They have been lifesavers during this move !!

Aritha W. 
Rating:
5.0

Everything was perfect friendly staff all good!!!!!

Luis S. 
Rating:
5.0

equipment performed very well personel were helpful and friendly

Luther T. 
Rating:
5.0

Excellent service. I had a situation where I needed to extend the rental beyond the 1 day and was quickly taken care of and accommodated without any disruption to my moving schedule !! They really do provide Top Notch Customer service!!

Aritha W. 
Rating:
5.0

The customer service is always exceptional at this location, I would always suggest customers go to this location !! He is awesome at doing his job and very helpful with making sure we had all of our needs met and even some we didn't know they offered..

Aritha W. 
Rating:
5.0

Customer did not leave a comment.

jenny K. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

An excellent U-Haul location to visit for you next move or equipment rental. Great people and well maintained equipment. Open 7 days a week which really helps with my busy schedule! Thanks again!

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

DEAN D. 
Rating:
5.0

Kevin was an amazing help to me this day as another location cancelled my uhaul truck. I would highly recommend Kevin's location as his location was clean and he was excellent to work with!

Peggy R. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Mccoy K. 
Rating:
5.0

Great owner. Very nice and easy to work with!

Albert R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Danielle N. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Would have been nice to drive 3 miles instead of 30 to pick it up, but otherwise it was ok.

ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

Bradley A. 
Rating:
5.0

Just keep doing what You are doing! Consistency keeps Customers and expands Your Business!

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

This was my first time ever using Uhaul. Kevin contacted me several times to ensure everything was correct for my move date and it made things run perfectly! Kevin went above and beyond!!! I would highly recommend Uhaul and would highly recommend Kevin's location......

William R. 
Rating:
5.0

Super friendly people and great customer service. HIGHLY recommend renting from this location. Will send friends and family to this location always

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Great customer service

AMBER S. 
Rating:
4.0

This location is so sweet and awesome… little tight parking lot

William T. 
Rating:
5.0

Customer service was EXCELLENT !! We had a last minute need for a truck and the process with the location was wonderful !! They had exactly what we needed and was quick in delivery of products ! We will definitely be using this as our goto location anytime we are in the market for a truck and moving supplies !!

Aritha W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Kevin is an absolute angel and should be treated as such.

Grace V. 
Rating:
5.0

Customer did not leave a comment.

Grace V. 
Rating:
5.0

Great service, clean and well maintained truck! Nicest truck rental experience we've ever had.

Diane W. 
Rating:
5.0

Everything was great. Will definitely use again in the future!

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Their kindness speaks for itself. I don't see any improvements they can do.

Toby D. 
Rating:
5.0

Outstanding customer service

DAN C. 
No reviews have been submitted for this location.

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