Richard G.
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Customer Reviews for National Truck & Equipment
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of National Truck & Equipment
Christina M.
Kevin at the Crittenden location was AWESOME! Very friendly, understanding and completely accommodating to my needs. I only wish I'd gotten a truck with the low tail gate or ramp for easier loading/unloading However, Hands Down ***** rating for Kevin!
Michael S.
everything was great.
Daniel C.
Kevin was excellent . Very nice and polite. If you want to improve your overall customer service you need to hire more agents like him.
Chadwick M.
Kevin was very professional and courteous to work with. Thanks.
Sara B.
None. It was perfect! Thank you so much
Ralph H.
Keep doing what you're doing. Don't change a thing.
Ryan B.
Kevin was great to work with beginning with the day prior to dropping the truck off. He reached out to me to ensure that I knew where his location was and how to drop the truck off. Once I was at the location, he was very helpful and made sure that my overall experience was a success even though he knew about the pick up location experience.
DEREK R.
When other locations completely messed up my reservation, this location resolved all my issues. I'd drive further just to work with this location again.
Keith J.
Their customer service was excellent. I will use them again.
RAY C.
Phenomenal customer service. I will recommend this location for everyone to use! Very pleased!
JILL S.
Match truck engine size to the length of trip ( Henderson location).
DEBRA K.
everything was great
Alan S.
Kevin was professional, knowledgable and very nice. perfect business model.
Carroll C.
Keep good customer service representatives like you have in Crittenden Ky
Jackie W.
Have moving blankets and a dolly available. There were none in the truck we rented.
LEON B.
Great service. Very nice people.
james K.
Everything flawless
Kimberly V.
Given wrong towing equipment for my all wheel drive vehicle. Turn signals did not work. Drivers door lock falling apart outside
Yvonne J.
Nothing
Rade D.
No need Improvement.
NANCY S.
You are very nice people,I would recommend you to all my friends.
larry M.
Very courteous service. Was very helpful.
Dianne C.
Easy, pesy
Herbert M.
Picked up by Williamstown KY. Man was very helpful and caring. We were very satisfied with our Uhaul experience and price.
Leon B.
Great service. Nice people! Went over and above in a difficult time.
Jeffery F.
Always on top of things. I've used him several times.
Lisa J.
Great service
Paul B.
Excellent experience from start to finish. I dealt directly with owner who was as friendly as professional. Would highly recommend as I would give more stars if possible.
Vickie M.
Very courteous and professional service. I will be returning in the future.
Karen L.
When we were there, the computers went down. Fortunately, the owners at this facility were able to finish contract manually which these days, many people would not have a clue on how to do this. They got our rental taken care of as soon as they could but in the future, it would be nice to have a REAL backup plan that did not take an hour.
John S.
My huge issue with this past experience was being overcharged. They took out a total of 170 dollars for a 65 actual charge. Had to drive all the way back to dispute. The guy was actually but very helpful getting it squared away. However Uhaul itself took almost a week to credit back the overcharge. I would have screwed if I would have been pressed for money. Luckily it's rare I need to deal with truck rentals.
Jack W.
Pick up was good. Drop off process at California, Ky was no good. First they overcharged me and uhaul corporate said they corrected it. My wife just showed me our account and it wasn't fixed plus we were charged twice. Please fix this. Jack and Lori Walters Serendipity for the home.
Wesley J.
Excellent service with a smile!!! Would highly recommend !!! In and out in 5 mins!!
VALERIE M.
I asked for their smallest truck so I could move one bed. I was given the next one up in price. I then selected no insurance on the truck when filling out the paper work but still was charged for it. Nothing was made clear during the whole transaction and it took several days for me to get what was left of my deposit back.
DARRELL C.
Friendly and helpful service. Highly recommend this store.
Marvin M.
We were unpleastantly surprised at the additional costs we were charged for gas...rhe difference was minimal and we thought qhen the truck was turned in, they could have cut us some slack.
John R.
The tie down system on the auto transport trailer needs to be lengthened to accept today's larger tire sizes.
Faye H.
Very friendly and helpful. Good experience.
Scott M.
Great location, friendly service, very helpful. No recommendations for changes to make better.
Charles W.
Customer service was absolutely fantastic!! I will be a repeat customer and will refer all friends and family to this location. Great experience overall.
DON B.
All was good very knowledgeable and helped with my situation and gave me multiple options. Will use that location again
Timothy D.
Great people.
Sara C.
Quick, efficient, thorough, just an overall pleasant experience
KEITH C.
Nothing. Steve and Connie provided excellent service.
Brian H.
Nothing. They are an awesome husband and wife team
Mark L.
Great experience. Would use again.
William K.
Incentive for multiple rentals
ZACK M.
Trailer lights stopped work on one side
GARY B.
Great customer service! Very accommodating.
Todd C.
This is the second time we have worked with Kevin at this location on a rental and he is very accommodating and great to work with. The trucks have worked well and they are always clean! We highly recommend National Truck and Equipment in Crittenden Kentucky to anyone! Great experiences!
Michaeljohn-Augu M.
very nice people and dogs!
Sharon U.
I was over charged. I ordered a 20ft truck. I was contacted and asked if I could change to 26ft at no charge I agreed but I was billed for the 26ftr
Jason A.
I was very pleased with the whole experience.
David B.
Not much to improve, he was the best!!!
Drusilla C.
I put 8 dollars worth of fuel in the truck when I took it back which put it at which port it back up to 3/4 of a tank, yet was still charged 8.25 for fuel. I will never go back here i will drive to florence or erlanger first.
WILLIAM K.
We came in at closing time. Owners were friendly, very helpful, and showed zero signs we inconvenienced them. They are good at what they do, and enjoy doing it.
GARY H.
EXTREMELY courteous, very helpful and knowledgeable. Cannot say enough about this branch of u-haul.
Timothy D.
The owner of this rental facility has "bent over backwards" to help us in several different ways. Also, the storage facility (Buttermilk Storage) was extremely accommodating to allow us the free month of storage U-Haul had offered. I would recommend him to anyone.
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