Customer Reviews for Nationwide Auto Group
(U-Haul Neighborhood Dealer)

513 reviews

917 US Hwy 130   East Windsor, NJ 08520
(next to H&H Appliances)

(609) 448-4722

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(609) 448-4722

917 US Hwy 130
East Windsor, NJ 08520
(next to H&H Appliances)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

They have limitations on pick up and drop off times that don't meet our needs

aaron m 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T 
Rating:
5.0

The staff was very nice and helpful. Truck was clean and ran well. Location was great - very near to storage units and gas stations.

Jim E 
Rating:
3.0

Customer did not leave a comment.

WALT A 
Rating:
5.0

Customer did not leave a comment.

Phani M 
Rating:
5.0

Good.

GRICELDA V 
Rating:
5.0

Customer did not leave a comment.

PETER T 
Rating:
4.0

Uhaul apparently had an e-alert for me from last time. Meaning they had some outstanding issues with my account which they didn't care to inform me about during reservation but only when I was about to pickup the truck. That's bizarre and disappointing, trying to corner the customer.

Siddhant W 
Rating:
5.0

Customer did not leave a comment.

Norman K 
Rating:
4.0

Customer did not leave a comment.

Subhadeep M 
Rating:
5.0

People were very friendly and answered all my questions. I informed them that I might be a little delayed with the return and told me that it was noted

Eugene E 
Rating:
1.0

Customer did not leave a comment.

Jeremy G 
Rating:
5.0

Customer did not leave a comment.

Kimberly C 
Rating:
5.0

Customer did not leave a comment.

doug o 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
4.0

Customer did not leave a comment.

max M 
Rating:
3.0

Customer did not leave a comment.

CLEARIA P 
Rating:
1.0

Don’t yell at the customer on the phone

Christian H 
Rating:
4.0

Very long process to puck up and return the car but at the end very convenient.

Ana C 
Rating:
3.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Only place to rent uhauls

Steve f 
Rating:
5.0

prepare coffee)

Serhii R 
Rating:
4.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

MaryFrances C 
Rating:
1.0

Customer did not leave a comment.

JEFF S 
Rating:
5.0

Customer did not leave a comment.

Sushil K 
Rating:
2.0

Nothing wrong with the location. I would never recommend the uhaul 24/7 to anyone I like or respect

Shawn S 
Rating:
5.0

Customer did not leave a comment.

Samantha Q 
Rating:
5.0

Customer did not leave a comment.

dan w 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

BOY BUENO

Carlo R 
Rating:
5.0

Customer did not leave a comment.

THOMAS G 
Rating:
5.0

Knowledgeable customer service reps. The vehicle was exactly what I needed for my move.

Julius R 
Rating:
5.0

Customer did not leave a comment.

Francis L 
Rating:
5.0

Great service as always at rt 130à

Steve f 
Rating:
5.0

Customer did not leave a comment.

Alex M 
Rating:
3.0

Customer did not leave a comment.

Sabrina C 
Rating:
5.0

This location was phenomenal..they saved me almost half the price I got on-line…Amy was awesome at this location and I would highly recommend.

Bev M 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
5.0

The service at the rental office was fine, but the van I rented had some kind of issue with the drivers side window. Even though it was closed, it sounded like it was open a little by the wind noise it produced.

Kurt C 
Rating:
5.0

I picked up the truck using the app. The concept is great but the app is so slow

Keith H 
Rating:
5.0

Customer did not leave a comment.

george m 
Rating:
5.0

For me would be the check out process. I had to make sure I was checked out with a phone call and I did not get a receipt. Still waiting on the receipt for the return. But the service I receviced was the best. Thank you

michelle c 
Rating:
5.0

Customer did not leave a comment.

Martial B 
Rating:
5.0

Great staff .... very easy to work with. I will always use this site for my rental needs

mark c 
Rating:
5.0

Very friendly service!

Rachelle S 
Rating:
5.0

Everything was outstanding

Robert S 
Rating:
5.0

Customer did not leave a comment.

Deborah K 
Rating:
4.0

Customer did not leave a comment.

CARLOS C 
Rating:
5.0

Customer did not leave a comment.

Dan H 
Rating:
5.0

Customer did not leave a comment.

Shih H 
Rating:
4.0

Intermittently working AC fan in the truck

Dzmitry K 
Rating:
5.0

Customer did not leave a comment.

Sharon A 
Rating:
5.0

Customer did not leave a comment.

Will K 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Donna F 
Rating:
1.0

Horrible customer service. Would not recommend for anyone. Never using Uhaul again.

RYAN B 
Rating:
5.0

Excellent location and service. Nationwide Auto Group made it simple and easy to both rent the vehicle and return it. The staff explained everything and was very courteous and helpful. I highly recommend this company and location. I have no suggestions for any improvements.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

Paul G 
Rating:
3.0

Customer did not leave a comment.

mahendra d 
Rating:
5.0

Customer did not leave a comment.

christopher b 
Rating:
5.0

Drop off experience was excellent - well done!

Marshall C 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
4.0

Customer did not leave a comment.

Corinne G 
Rating:
4.0

Customer did not leave a comment.

Steven G 
Rating:
3.0

The truck didn’t have any furniture pads, although I purchased them when reserving it.

CHRISTOPH B 
Rating:
5.0

Let people know how the return app works ahead of time.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Lizbeth R 
Rating:
5.0

Customer did not leave a comment.

Sachin M 
Rating:
5.0

Customer did not leave a comment.

leslie w 
Rating:
5.0

Customer did not leave a comment.

Antonio S 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Customer did not leave a comment.

Jesse G 
Rating:
4.0

When I picked up U-Haul and drove home there was a loud banging noise I drove back to location and staff found unsecured dolly in back. Also when I returned with phone app I didn’t see any confirmation that it went through but that might be my lack of tech skills Otherwise they were great and made renting easy

Donna A 
Rating:
5.0

Way too expensive

dayna s 
Rating:
5.0

Customer did not leave a comment.

Dawn R 
Rating:
3.0

I set the pickup time for 7:30am and the location didn’t open until 9:00am. I called the day before to make sure my truck would be ready and was told it would be. When I arrived at around 7:00am, the truck was inaccessible as it had another vehicle parked in front of it. That took nearly an hour to work out how to get it out. It would have been longer if I haven’t been able to maneuver it between the car, a light post, two trees and across a grassy area next to the parking lot. That cost me an additional $50 in pay to the help I had secured to assist me with moving lots of furniture. I had a 20’ truck that we filled with furniture. I ordered two furniture dollys and a dozen blankets. None were in the truck. That cost me at least another 1.5-2 hours in additional time ($75-100) it took to move an entire truck load of furniture the length of a city block and up to the 3rd floor because we didn’t have those dollys. I had anticipated the effort needed to do this move and it was significantly delayed due to the location not providing me with the items I ordered. Not to mention the damage my furniture sustained due to not having the blankets I ordered. The truck was dirty, it had garbage in the blanket bag (instead of blankets). It was not a great experience and wound up costing me an additional $150 in pay to my helpers who spent extra time doing the move. I would appreciate someone calling me to discuss this further.

mark g 
Rating:
4.0

Limited parking for handicap customers

martha c 
Rating:
1.0

Customer did not leave a comment.

veshal b 
Rating:
5.0

Customer did not leave a comment.

andrew k 
Rating:
5.0

Newer trucks are needed

OLADELE E 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
1.0

Was very rude I’ve never in my life experienced anything like this I got my truck I called customer service as it was a state emergency with fog I couldn’t see rental got extended through customer service then the actual dealer called me yelling and speaking to me as I was a child threatened me with police regional manager and stated you where supposed to bring back next day if you don’t come right now I calling police and state to them it’s stolen I then called police they stated the establishment did not report anything my helpers immediately unloaded everything on my lawn because I didn’t want any trouble as I was taking truck back my belongings began to get wet as it started to rain some of my furniture and things got ruined as the guys where trying to hurry and put things in house I would never ever recommend this place nor ever rent from there again when I got to establishment they where closed I left truck n keys there I didn’t see lock box and honestly I just wanted to go as one employee was closing and I was very upset as I had called customer service and reported the situation immediately and the guy lied and said I went there saying and doing things how when I extended over phone and in middle of a move it was not a smooth transition at all it was honestly a nightmare. Also customer service did say they don’t understand the problem when no one was scheduled for reservations for that particular truck at all I thought this was a business and you would want to make revenue not miss out on money then had the nerve to over charge me out of spite. Please be careful before you rent from this place.

Miquia D 
Rating:
5.0

The customer service I received from this location was amazing. I had some concerns that the agent cleared up. The phone call the next day to follow up was very much appreciated. I feel went above and beyond. I will be rented from this location again!!

Jason K 
Rating:
5.0

We had rented a u hall from Brooklyn for our move it was a night mare took to long tuck was a mess. We needed to rent a u hall one more time to finish and this place was just the best was in and out in under 20 minutes. Truck was perfect the Associate was on there game new we were coming we are still in shock on how easy and fast it was AAA+++ All the way will use them in the future Thanks for a great and pleasant experience 👍

george p 
Rating:
5.0

Very helpful. Good they were open until 6:00 p.m. I got the trailer returned the night before it was due, and the day before the winter storm hit the area.

Philip D 
Rating:
2.0

Customer did not leave a comment.

Yen K 
Rating:
5.0

Customer did not leave a comment.

Christina M 
Rating:
5.0

AJ was extremely kind and helpful!

Ebonie C 
Rating:
4.0

I ordered a dozen moving covers and they were not in the truck.

Adam G 
Rating:
5.0

Passenger side strap I couldn’t get undone. Called my neighbor over and not even he could undo it. So I used my own straps. Equipment ratchet straps should be undone with every use, and ready for the next clients arrival.

Michael D 
Rating:
5.0

Person who assisted me with rental at this location was very efficient and friendly. I've had good experiences with this location and will continue to rent from them. The U-Haul app remains buggy, though! Once again the app completely hung when I tried to return my van after-hours. Fortunately, I was able to log in via the website and return it that way.

Andrew W 
Rating:
5.0

They went above and beyond when a lot of things went wrong with my move-in-date, 5/5 stars customer service! Thank you very much for everything.

Luis C 
Rating:
3.0

Hole in floor of trailer, slice in. Coating on light connection covering

MARY B 
Rating:
5.0

The location and the people were terrific. I've used this company many time and always happy... HOWEVER, this time My experience with the vehicle was terrible. My first U-Jaul experience was not a happy one. It was clean enough, seat was comfortable enough, moved what I needed to move and all was safe in the end.... that's the good part. With nearly 150K miles the crazy loud truck, with shifting side mirrors, misaligned tires, a seat that does not move (I was forced to scrunch), a vibration that literally numbed my hands, a sun visor that was ripped from it's attachment (unable to protect from glare). It didn't seem so bad in the beginning on local roads at slow speed... otherwise, I would have turned around and refused the truck. In my opinion, this truck should either be retired or come with a disclaimer/recommendation that it be used for short distance low speed driving.... not the NJ Turnpike! I deserved a warning, It is unlikely that I would ever rent another U-Haul at this location again, unless I was assured a better/younger truck. That's not to say that I wouldn't go back for other services, as this is my first unsatisfactory experience.

Karen K 
Rating:
3.0

I would like to start by saying that we did accomplish the goal of moving materials from one location to another in the allotted time given to me. But, from the start of this experience to the end, we had a very rollercoaster day with this transaction. I got to the facility early, located the truck and retrieved the key. The key in the lock box was for a completely different van (...not truck). After a 20 minute phone call with customer service, we discovered that the location put the key in the incorrect lock box. The person in this phone call was FANTASTIC, patient and kind. She even extended my use of the truck to the following day to make up for lost time. Then, half way through the day, the truck battery died and we needed to jump start the truck. I was very fortunate to have accessible jumper cables to complete my project. This coupled with the rain all day, it was a bit of a frustrating experience.

JASON D 
Rating:
5.0

Sweep out your trucks. There were shards of broken ceramics in the truck and they scratched my furniture.

Jennie P 
Rating:
5.0

Customer did not leave a comment.

Arunrahul N 
Rating:
5.0

Should send an email with instructions on how to enable your phone to pick up a truck online

Donald B 
Rating:
4.0

Customer did not leave a comment.

Yu N 
No reviews have been submitted for this location.

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